1. CTHIB10@GMAIL.COM @CTHIB10 214-507-7446 LINKEDIN.COM/IN/COLIN-
THIBODAUX
CT
SUMMARY
Well rounded applicant with experience
in all aspects of customer service,
business development, and management.
As the claims manager I took over a
department that was able to process a
maximum of 100 claims per month with
a service level agreement of 30 days with
a success rate of less than 60 percent.
The process was completely reliant on
adjudicating claims by printing and
adjudicating claims on paper. In my
tenure I was able to make the
adjudication process 100 percent
paperless enabling my team to process
an average of 1700 claims a month
hitting 15 day service level agreements
98 percent of the time. This was
accomplished by completely revamping
the adjudicating process to include
adjudications forms that complete
themselves based on the type of claim
being processed as well as streamlining
the claim call processing and procedures
for intake of claim call information. I
also developed training curriculum that
is completely interactive for new hires
that broke down every claim process
step by step and could be used in real
time while handling claims
COLIN THIBODAUX
CLAIMS / INSURANCE / CUSTOMER SERVICE / MANAGEMENT
EXPERIENCE
COST ANALYST • THE RENY COMPANY • 2016 - PRESENT
Contacting medical providers to negotiate greatest discount/savings on out of network
claims, screening medical bills for possible negotiation and contacting medical providers
via fax and telephone to obtain signed settlement agreements. Assisting providers on any
related dispute/issue. Monitoring In-Process Claims Report in order to meet each client’s
expected turnaround time. Contracting with medical providers by utilizing out of network
claim on hand as well as cold calling providers, Individual Physician Association (IPA’s),
billing companies in order to generate bulk contracting opportunities.
CLAIMS MANAGER/CLAIMS REPRESENATIVE • VEHICLE ADMINISTRATIVE
SERVICES • 2012-2016
Responsible for creating workflow procedures for the claims department, created training
materials, hired and trained new employees, maintained service level agreements in claim
processing times, created adjudication forms using excel spreadsheets with complex
formulas to ensure no mistakes could be made for maximum benefit allowances during
the adjudication process, created forms for customer to complete to speed up claims
processing time, resolve escalated claims, and oversee all other day to day activities of the
department. Responsible for taking an average of 100 incoming claim calls a day,
processing and approving claims for roadside assistance, road hazard, key replacement,
rental, and vehicle appearance claims (dent repair, scratch repair, windshield repair,
environmental repairs, and paint touch up).
CIOS/UNDERWRITTER/PROCESS RENEWAL GROUP • STATE FARM
INSURANCE • 2003-2012
Responsible for taking existing processes within the company and finding ways to make
them more efficient for internal and external clients. This position used critical thinking to
review processes and better them by creating forms, additional websites, or clarification of
processes as needed. Analyzed applications for insurance to determine the risk for the
company. Worked in property insurance using established criteria to screen applicants.
Reviewed information such as medical or driving records and make recommendations
about whether to provide insurance, the amount of coverage and the amount of
premiums.

2. CT COLIN THIBODAUX
CLAIMS / INSURANCE / CUSTOMER SERVICE / MANAGEMENT | LINK TO
OTHER ONLINE PROPERTIES: PORTFOLIO/WEBSITE/BLOG
CTHIB10@GMAIL.COM @CTHIB10 214-507-7446 LINKEDIN.COM/IN/COLIN-
THIBODAUX
2
SKILLS
Access (advanced) , Adobe Acrobat ,
copying , data entry (10 key) , data entry
(alpha) , editing/proofreading) , Excel (
advanced) , filing , general clerk ,
meeting/greeting/receiving visitors ,
Microsoft Outlook , Microsoft Word
(advanced) ,Powerpoint (advanced) ,
proof reading , document management
,Lotus Notes , Microsoft Outlook,
Wordperfect, applications scheduling,
lotus smart suites, Microsoft Office,
perfect office, stuffing/addressing
envelopes , telephone lines (a) 1 - 5 ,
transcription , typing (91 + wpm) ,
Windows 2000 , Windows NT ,
Windows XP, customer service call
center, claims processing
EDUCATION
DIPLOMA • 2003 • LAKE REGION HIGH SCHOOL
Graduated with honors
B.A.SC • 2009 • WEBBER INTERNATIONAL UNVERSITY
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General