The document provides an overview of key aspects of U.S. culture and business practices. It discusses that the U.S. is a multicultural society that emphasizes individualism, equality and a low-context communication style. In business, Americans value punctuality, adhere strictly to deadlines, and distinguish work from personal relationships. Proper etiquette includes a firm handshake, maintaining eye contact, and addressing colleagues formally until given permission to use first names. Gift giving to business counterparts should be avoided unless solicited.
This document discusses cultural customs related to business interactions in various countries. It covers topics such as greeting customs, verbal expressions, gender relationships in the workplace, and the appropriate use of humor. For example, it notes that handshakes vary between cultures in terms of firmness. It also advises being cautious with humor around those from other cultures since jokes may not translate well or could unintentionally offend. The overall message is that understanding cultural customs is important for smooth intercultural business communication.
The document discusses business cultures and practices across different countries and regions globally. It provides details on advantages and disadvantages of international operations for multinational corporations. Specific sections summarize business norms in Mexico, Japan, Brazil, Germany, Egypt, China, India, and Nigeria. Challenges of globalization and competition from foreign firms are also addressed. The document emphasizes the importance for managers to understand cultural differences when conducting international business.
A brief description of importance of cultural competence in doing business and its effect on the Business etiquettes
This presentation is about cultural competence in doing business while in the Middle East or dealing with Middle Easterns
This document discusses the importance of understanding cultural differences between the United States and China when conducting business. It provides examples of how cultures vary in areas like ethical standards, interpersonal relationships, and communication styles. Specifically, Chinese culture places more emphasis on relationships and context than legal contracts. Americans view contracts as more binding and focus on specifics. The document stresses that respecting different cultural values is vital for business success across borders. Failure to understand these cultural foundations can damage relationships and lead to ethical conflicts or business failures.
Business communication and the global contextNazir Ahmed
This document discusses cultural differences and their impact on business communication globally. It begins by defining culture and explaining how communication is influenced by people's backgrounds and experiences. It then outlines several national and individual cultural variables that affect communication styles, such as education, economics, religion, time perception, personal space, manners, and nonverbal signals. Specific differences in practices like business meetings, dining etiquette, dress codes, and decision-making between cultures are provided as examples. The document emphasizes understanding these cultural influences to improve cross-cultural communication.
1) The document discusses differences between American and Japanese negotiation styles, highlighting that Japanese negotiations emphasize harmony, hierarchy, and long-term relationships over assertiveness and quick deals.
2) Key differences include Japanese prioritizing consensus building and information exchange early in negotiations, seeing deals as intentions within relationships rather than firm commitments, and avoiding conflict to preserve harmony.
3) Americans tend to want to get straight to the point, see deals as firm once agreed upon, and can view Japanese ambiguity and emphasis on relationships as dishonesty. Understanding these cultural differences is important for successful cross-cultural business negotiations.
1) Culture significantly impacts business operations, including market demand, negotiations, and managerial behavior.
2) Cultural factors, such as time orientation, communication style, and attitudes towards uncertainty, vary widely across countries and can create challenges for global managers if not properly understood and adapted to.
3) Successful managers develop cultural sensitivity and adapt their practices to local cultural norms, values, and business customs rather than relying only on their domestic experience. Proper understanding and consideration of culture is key to business success in foreign markets.
The document discusses cultural considerations for a Bangladeshi company exporting ready-made garments to the US market. It covers key differences between Bangladesh and US culture, including life expectancy, unemployment, GDP, healthcare access, and social class structure. Important cultural factors for US business are discussed, such as gender roles, economic conditions, religion, communication styles, and customer needs. The document also provides an overview of US culture and business environment, expectations Americans have for foreign colleagues, and manners like dress code and first impressions that can help make a good impression.
This document discusses cultural customs related to business interactions in various countries. It covers topics such as greeting customs, verbal expressions, gender relationships in the workplace, and the appropriate use of humor. For example, it notes that handshakes vary between cultures in terms of firmness. It also advises being cautious with humor around those from other cultures since jokes may not translate well or could unintentionally offend. The overall message is that understanding cultural customs is important for smooth intercultural business communication.
The document discusses business cultures and practices across different countries and regions globally. It provides details on advantages and disadvantages of international operations for multinational corporations. Specific sections summarize business norms in Mexico, Japan, Brazil, Germany, Egypt, China, India, and Nigeria. Challenges of globalization and competition from foreign firms are also addressed. The document emphasizes the importance for managers to understand cultural differences when conducting international business.
A brief description of importance of cultural competence in doing business and its effect on the Business etiquettes
This presentation is about cultural competence in doing business while in the Middle East or dealing with Middle Easterns
This document discusses the importance of understanding cultural differences between the United States and China when conducting business. It provides examples of how cultures vary in areas like ethical standards, interpersonal relationships, and communication styles. Specifically, Chinese culture places more emphasis on relationships and context than legal contracts. Americans view contracts as more binding and focus on specifics. The document stresses that respecting different cultural values is vital for business success across borders. Failure to understand these cultural foundations can damage relationships and lead to ethical conflicts or business failures.
Business communication and the global contextNazir Ahmed
This document discusses cultural differences and their impact on business communication globally. It begins by defining culture and explaining how communication is influenced by people's backgrounds and experiences. It then outlines several national and individual cultural variables that affect communication styles, such as education, economics, religion, time perception, personal space, manners, and nonverbal signals. Specific differences in practices like business meetings, dining etiquette, dress codes, and decision-making between cultures are provided as examples. The document emphasizes understanding these cultural influences to improve cross-cultural communication.
1) The document discusses differences between American and Japanese negotiation styles, highlighting that Japanese negotiations emphasize harmony, hierarchy, and long-term relationships over assertiveness and quick deals.
2) Key differences include Japanese prioritizing consensus building and information exchange early in negotiations, seeing deals as intentions within relationships rather than firm commitments, and avoiding conflict to preserve harmony.
3) Americans tend to want to get straight to the point, see deals as firm once agreed upon, and can view Japanese ambiguity and emphasis on relationships as dishonesty. Understanding these cultural differences is important for successful cross-cultural business negotiations.
1) Culture significantly impacts business operations, including market demand, negotiations, and managerial behavior.
2) Cultural factors, such as time orientation, communication style, and attitudes towards uncertainty, vary widely across countries and can create challenges for global managers if not properly understood and adapted to.
3) Successful managers develop cultural sensitivity and adapt their practices to local cultural norms, values, and business customs rather than relying only on their domestic experience. Proper understanding and consideration of culture is key to business success in foreign markets.
The document discusses cultural considerations for a Bangladeshi company exporting ready-made garments to the US market. It covers key differences between Bangladesh and US culture, including life expectancy, unemployment, GDP, healthcare access, and social class structure. Important cultural factors for US business are discussed, such as gender roles, economic conditions, religion, communication styles, and customer needs. The document also provides an overview of US culture and business environment, expectations Americans have for foreign colleagues, and manners like dress code and first impressions that can help make a good impression.
National cultural variables in business communicationhuma khan
National cultural variables greatly impact international communication. These variables include education levels, laws and regulations, economics, politics, religion, social norms, and language. Understanding differences in these areas across cultures is key to avoiding misunderstandings and developing effective cross-cultural communication. Education levels, economic and political systems, religious beliefs, and social norms vary widely between countries and can influence business practices and interactions if not properly understood and accounted for. Language barriers also remain a significant challenge to smooth communication between cultures.
Paper Presentation on Problems Related to Global Business due to Cultural Div...Sonali Srivastava
This document discusses problems related to global business due to cultural diversity. It examines differences in attitudes, behaviors, communication, and implications between cultures that can impact business decisions. Misunderstandings may occur when working with people from other cultures or marketing to customers with different cultural backgrounds. Successful global companies manage this issue effectively by understanding different cultural preferences and offering culturally appropriate products and services.
The document presents a model called CLANS that describes 5 sociological groups that exist in Miami: Cosmopolitans, Latinos, Anglos, Nomads, and Strangers. It provides brief descriptions of each group's demographics, language abilities, education levels, cultural perspectives, and work styles. The author argues that recognizing these differences is important for human resources professionals in Miami when recruiting, assessing contributions, and maximizing diversity within organizations. The ultimate challenge is to communicate, clarify, and focus on shared values while avoiding identification with any single group.
The document presents a model called CLANS that describes 5 sociological groups that exist in Miami: Cosmopolitans, Latinos, Anglos, Nomads, and Strangers. It provides brief descriptions of each group's demographics, language abilities, education levels, cultural perspectives, and work styles. The author argues that recognizing these differences is important for human resources professionals in Miami when recruiting, assessing contributions, and maximizing diversity within organizations. The ultimate challenge is to communicate, clarify, and focus on shared values while avoiding identification with any single group.
AFCPE-FPA Webinar-The Culture of Personal Finance-08-14Barbara O'Neill
This document discusses how culture impacts personal finances. It begins by defining key terms like culture, ethnicity, race, and nationality. It then explains that the US is becoming more culturally diverse and discusses some of the major cultural shifts occurring. It explores how culture influences financial practices and decisions in many ways. The document outlines several specific financial issues faced by different ethnic and cultural groups. It emphasizes the importance for financial educators to understand cultural differences in order to best serve diverse clients.
This document discusses cultural factors that impact business communication globally. It outlines both national cultural variables like education, laws, economics, politics, religion, and social norms, as well as individual cultural variables like time, space, food, dress, manners, decision-making, and verbal and non-verbal communication. National variables provide macro constraints while individual variables influence communication on a micro level. Understanding these differences can help improve intercultural business interactions by avoiding unintended offenses from not comprehending another culture's norms.
Business communication and the global contextRahila Khan
This document discusses intercultural communication and provides examples of how different cultural variables can impact business communication globally. It outlines national and individual cultural factors that must be considered, including education, laws and regulations, economics, politics, social norms, language, time, space, food, dress, manners, and decision making. The document also presents models of intercultural communication and discusses the importance of verbal and nonverbal communication across cultures.
2015 Urban Extension Conference-The Culture of Personal Finance-05-15Barbara O'Neill
This document discusses the impact of culture on personal finance. It begins by outlining workshop objectives related to understanding cultural diversity and its influence. It then defines key terms like culture, ethnicity, and acculturation. The document discusses how the United States is becoming more culturally diverse and notes specific financial issues that may arise for foreign-born residents. It also summarizes some common financial characteristics and values of different ethnic groups like Latinos and African Americans.
The document discusses various cultural factors that are important for international businesses to consider. It covers differences in business practices, national identity, physical attributes, languages, religions, and behavioral practices between countries. Some key points are that understanding cultural differences is important for predicting relationships and operations abroad. Physical differences can impact product design and marketing. Language, religion, gender roles, and work attitudes vary significantly in different societies and need to be taken into account. The document also provides tips on appropriate gift giving customs in various parts of the world.
This chapter discusses how culture influences management style, business systems, and international marketing. It notes that Americans tend to be individualistic while Japanese culture emphasizes consensus and commitment to the group. Successful international business requires adapting to different cultural norms for areas like communication, negotiations, ethics, and strategic thinking. The key is to understand your own culture as well as the cultural environment of the country you are operating within.
Cultural attitude in international businessBikash chhetri
This document discusses the importance of cultural attitudes in international business. It notes that culture influences business management, decisions, and functions. Cultural attitudes differ between countries and must be understood to avoid issues when conducting global business. Developing cross-cultural competence is key to success for companies operating internationally, as understanding differences in areas like communication styles, personal space, and business etiquette can improve relationships and business outcomes in various cultures. The preservation of cultural attitudes is important for effective cross-border business interactions and global competitiveness.
The document summarizes interviews conducted with 5 immigrants living in the US from different countries and visa statuses. Most expressed overall satisfaction with their decision to move to the US for greater economic opportunities and legal protections compared to their home countries. While some faced challenges with language barriers, discrimination was not widely reported. Immigrants saw themselves becoming more integrated into American culture over time while still maintaining connections to their home traditions and communities. The economy was a primary concern, though immigrants still viewed the US positively overall.
This document summarizes key topics in intercultural business communication from Chapter 5 of the textbook "Language Intercultural Business Communication". It discusses high- and low-context cultures and languages, differences in verbal styles across cultures, issues with translation, and tips for effective communication with interpreters. Examples of cultural differences in areas like numbers, proverbs, nonverbal communication, and conversational taboos are provided.
This chapter discusses how culture influences management styles, business systems, and ethics internationally. It emphasizes that adaptation to different cultural norms is essential for success in international business. Key points made include that management styles vary greatly between high and low power distance cultures, and relationship-building is especially important in some contexts. Gender bias, corruption, and differing views of time also impact international business dealings and require cultural sensitivity.
The document discusses several topics related to culture and its influence on management and business practices internationally. It first covers the concept of culture and the required degrees of adaptation when working across cultures. It then summarizes typical American management styles and contrasts them with styles found in other parts of the world. The document also briefly touches on topics like gender bias, business ethics, and how culture can shape strategic thinking. Finally, it differentiates between relationship-oriented and information-oriented cultures.
Corporate social responsibility and effective global public relations require understanding cultural differences between countries. [1] Executives must consider diverse business practices and ethics in other cultures to avoid problems. [2] What works domestically may not succeed globally. [3] Flexibility is key to developing a global mindset, as negotiations styles and views of time and risk differ cross-culturally.
This document discusses the nation-state traits of several countries and how they impact corporate culture. It analyzes the traits of the US (confidence, action bias, masculinity), Sweden (welfare state, femininity), France (intellectual superiority, theory focus), Japan (courtesy, hierarchy, long-termism), Italy (humanitarianism, flexibility, idealism), and Germany (planning, order, work ethic). It explores the pros and cons of each nation's traits in business and how corporations from different countries can integrate when merging. The conclusion is that while some traits remain valuable, countries may need to adapt practices to the current global business environment.
The document discusses cultural diversity in healthcare and the workplace. It outlines national standards introduced in 2000 to increase cultural competence in healthcare. Many federal agencies now require cultural competence training for healthcare professionals. Workplace diversity training focuses on developing respect for cultural differences and effective teamwork. Managers must consider cultural differences related to ethnicity, religion, gender, and geography when evaluating their organizations. Training, mentors, and sensitivity to differences can help employees from various cultures work together effectively.
A summary from a review article about "Cross-Cultural Training: Best Practices, Guidelines, and Research Needs" by Littrell & Sallas.
Expatriate Management, International Assignment, Culture Shock, Working and Living abroad
The cross cultural training for the global workforce andsudeeppanicker
This document discusses managing cross-cultural issues and contains several sections. It begins by outlining the benefits of cross-cultural training for organizations and individuals. It then lists the objectives of understanding the role of cross-cultural training in expatriate adjustment and analyzing personality and situational factors related to success. The document also presents a model incorporating individual, situational, and intercultural competence variables.
National cultural variables in business communicationhuma khan
National cultural variables greatly impact international communication. These variables include education levels, laws and regulations, economics, politics, religion, social norms, and language. Understanding differences in these areas across cultures is key to avoiding misunderstandings and developing effective cross-cultural communication. Education levels, economic and political systems, religious beliefs, and social norms vary widely between countries and can influence business practices and interactions if not properly understood and accounted for. Language barriers also remain a significant challenge to smooth communication between cultures.
Paper Presentation on Problems Related to Global Business due to Cultural Div...Sonali Srivastava
This document discusses problems related to global business due to cultural diversity. It examines differences in attitudes, behaviors, communication, and implications between cultures that can impact business decisions. Misunderstandings may occur when working with people from other cultures or marketing to customers with different cultural backgrounds. Successful global companies manage this issue effectively by understanding different cultural preferences and offering culturally appropriate products and services.
The document presents a model called CLANS that describes 5 sociological groups that exist in Miami: Cosmopolitans, Latinos, Anglos, Nomads, and Strangers. It provides brief descriptions of each group's demographics, language abilities, education levels, cultural perspectives, and work styles. The author argues that recognizing these differences is important for human resources professionals in Miami when recruiting, assessing contributions, and maximizing diversity within organizations. The ultimate challenge is to communicate, clarify, and focus on shared values while avoiding identification with any single group.
The document presents a model called CLANS that describes 5 sociological groups that exist in Miami: Cosmopolitans, Latinos, Anglos, Nomads, and Strangers. It provides brief descriptions of each group's demographics, language abilities, education levels, cultural perspectives, and work styles. The author argues that recognizing these differences is important for human resources professionals in Miami when recruiting, assessing contributions, and maximizing diversity within organizations. The ultimate challenge is to communicate, clarify, and focus on shared values while avoiding identification with any single group.
AFCPE-FPA Webinar-The Culture of Personal Finance-08-14Barbara O'Neill
This document discusses how culture impacts personal finances. It begins by defining key terms like culture, ethnicity, race, and nationality. It then explains that the US is becoming more culturally diverse and discusses some of the major cultural shifts occurring. It explores how culture influences financial practices and decisions in many ways. The document outlines several specific financial issues faced by different ethnic and cultural groups. It emphasizes the importance for financial educators to understand cultural differences in order to best serve diverse clients.
This document discusses cultural factors that impact business communication globally. It outlines both national cultural variables like education, laws, economics, politics, religion, and social norms, as well as individual cultural variables like time, space, food, dress, manners, decision-making, and verbal and non-verbal communication. National variables provide macro constraints while individual variables influence communication on a micro level. Understanding these differences can help improve intercultural business interactions by avoiding unintended offenses from not comprehending another culture's norms.
Business communication and the global contextRahila Khan
This document discusses intercultural communication and provides examples of how different cultural variables can impact business communication globally. It outlines national and individual cultural factors that must be considered, including education, laws and regulations, economics, politics, social norms, language, time, space, food, dress, manners, and decision making. The document also presents models of intercultural communication and discusses the importance of verbal and nonverbal communication across cultures.
2015 Urban Extension Conference-The Culture of Personal Finance-05-15Barbara O'Neill
This document discusses the impact of culture on personal finance. It begins by outlining workshop objectives related to understanding cultural diversity and its influence. It then defines key terms like culture, ethnicity, and acculturation. The document discusses how the United States is becoming more culturally diverse and notes specific financial issues that may arise for foreign-born residents. It also summarizes some common financial characteristics and values of different ethnic groups like Latinos and African Americans.
The document discusses various cultural factors that are important for international businesses to consider. It covers differences in business practices, national identity, physical attributes, languages, religions, and behavioral practices between countries. Some key points are that understanding cultural differences is important for predicting relationships and operations abroad. Physical differences can impact product design and marketing. Language, religion, gender roles, and work attitudes vary significantly in different societies and need to be taken into account. The document also provides tips on appropriate gift giving customs in various parts of the world.
This chapter discusses how culture influences management style, business systems, and international marketing. It notes that Americans tend to be individualistic while Japanese culture emphasizes consensus and commitment to the group. Successful international business requires adapting to different cultural norms for areas like communication, negotiations, ethics, and strategic thinking. The key is to understand your own culture as well as the cultural environment of the country you are operating within.
Cultural attitude in international businessBikash chhetri
This document discusses the importance of cultural attitudes in international business. It notes that culture influences business management, decisions, and functions. Cultural attitudes differ between countries and must be understood to avoid issues when conducting global business. Developing cross-cultural competence is key to success for companies operating internationally, as understanding differences in areas like communication styles, personal space, and business etiquette can improve relationships and business outcomes in various cultures. The preservation of cultural attitudes is important for effective cross-border business interactions and global competitiveness.
The document summarizes interviews conducted with 5 immigrants living in the US from different countries and visa statuses. Most expressed overall satisfaction with their decision to move to the US for greater economic opportunities and legal protections compared to their home countries. While some faced challenges with language barriers, discrimination was not widely reported. Immigrants saw themselves becoming more integrated into American culture over time while still maintaining connections to their home traditions and communities. The economy was a primary concern, though immigrants still viewed the US positively overall.
This document summarizes key topics in intercultural business communication from Chapter 5 of the textbook "Language Intercultural Business Communication". It discusses high- and low-context cultures and languages, differences in verbal styles across cultures, issues with translation, and tips for effective communication with interpreters. Examples of cultural differences in areas like numbers, proverbs, nonverbal communication, and conversational taboos are provided.
This chapter discusses how culture influences management styles, business systems, and ethics internationally. It emphasizes that adaptation to different cultural norms is essential for success in international business. Key points made include that management styles vary greatly between high and low power distance cultures, and relationship-building is especially important in some contexts. Gender bias, corruption, and differing views of time also impact international business dealings and require cultural sensitivity.
The document discusses several topics related to culture and its influence on management and business practices internationally. It first covers the concept of culture and the required degrees of adaptation when working across cultures. It then summarizes typical American management styles and contrasts them with styles found in other parts of the world. The document also briefly touches on topics like gender bias, business ethics, and how culture can shape strategic thinking. Finally, it differentiates between relationship-oriented and information-oriented cultures.
Corporate social responsibility and effective global public relations require understanding cultural differences between countries. [1] Executives must consider diverse business practices and ethics in other cultures to avoid problems. [2] What works domestically may not succeed globally. [3] Flexibility is key to developing a global mindset, as negotiations styles and views of time and risk differ cross-culturally.
This document discusses the nation-state traits of several countries and how they impact corporate culture. It analyzes the traits of the US (confidence, action bias, masculinity), Sweden (welfare state, femininity), France (intellectual superiority, theory focus), Japan (courtesy, hierarchy, long-termism), Italy (humanitarianism, flexibility, idealism), and Germany (planning, order, work ethic). It explores the pros and cons of each nation's traits in business and how corporations from different countries can integrate when merging. The conclusion is that while some traits remain valuable, countries may need to adapt practices to the current global business environment.
The document discusses cultural diversity in healthcare and the workplace. It outlines national standards introduced in 2000 to increase cultural competence in healthcare. Many federal agencies now require cultural competence training for healthcare professionals. Workplace diversity training focuses on developing respect for cultural differences and effective teamwork. Managers must consider cultural differences related to ethnicity, religion, gender, and geography when evaluating their organizations. Training, mentors, and sensitivity to differences can help employees from various cultures work together effectively.
A summary from a review article about "Cross-Cultural Training: Best Practices, Guidelines, and Research Needs" by Littrell & Sallas.
Expatriate Management, International Assignment, Culture Shock, Working and Living abroad
The cross cultural training for the global workforce andsudeeppanicker
This document discusses managing cross-cultural issues and contains several sections. It begins by outlining the benefits of cross-cultural training for organizations and individuals. It then lists the objectives of understanding the role of cross-cultural training in expatriate adjustment and analyzing personality and situational factors related to success. The document also presents a model incorporating individual, situational, and intercultural competence variables.
Cross Cultural Training PowerPoint PresentationAndrew Schwartz
(ReadySetPresent Cross-Cultural Training PowerPoint Content)
155 slides include: 21+ slides on cross-cultural regional attributes: Asia, Africa, Europe, Middle East, North American, and Latin America, 22 slides on Religious belief systems & Practices, 7 slides on Non-verbal languages across cultures, 19 slides on noting the global challenges and looking for intercultural/cross-cultural opportunities, 9 tips dealing with cultural differences, 9 slides of tips and techniques on intercultural adjustments for expatriates, 15 slides on Intercultural Dialogue tips and techniques, 5 slides on negotiation across cultures, 8 slides on conflict resolution across cultures, how to’s and more.
Cross-Cultural Training Program_ Organizational BehaviorGabriele Falcone
This document outlines a cross-cultural training program consisting of several sections. The first section is an icebreaker where participants use video chat to introduce themselves and their cultures to each other. The second section aims to increase understanding of colleagues' cultures in order to feel comfortable with differences. The training encourages participants to look beyond surface-level diversity and appreciate deeper cultural values in order to have successful cross-cultural collaboration.
This document provides an overview of culture in the United States by region, including behaviors, communication styles, foods, attire, and lifestyles. It discusses the population trends, linguistics, and major cities of the four main regions: Western, Midwestern, Southern, and Eastern. The Western region encompasses 11 states and has been influenced by Native Americans, Hispanics, and Europeans. The Midwestern region is known as the "Heartland" and features rural heritage and Great Lakes influence. The Southern region has been shaped by slavery and the Civil War. The Eastern region includes New England and mid-Atlantic states with cities like New York known for fast-paced living. Regional cuisines and styles of dress
This document provides an overview of cross-cultural training. It discusses the role of training in supporting expatriate adjustment and performance. Effective pre-departure training includes cultural awareness, preliminary visits, language skills, and relocation assistance. Training can vary in rigor from short lectures to month-long experiential programs. Components of cross-cultural training include cultural orientation, language training, sensitivity training, and field experience. The document also examines conceptual frameworks for cross-cultural training, including models by Tung, Mendelhall & Oddou, and Black & Mendelhall.
This document summarizes three professional development courses taken by TEA teachers: 1) An American culture course taught them about life, education, and culture in the US; 2) A special professional development seminar covered topics like portfolios, ability in education, multiple intelligences, and leadership; 3) An intensive technology training covered Microsoft Word, PowerPoint, and Excel basics.
Common differences between American and British English include:
- Spelling variations such as "colour" vs. "color", "favourite" vs. "favorite", and words ending in "-our" vs. "-or" in British and American English respectively.
- Different words used to refer to the same things such as "lift" vs. "elevator", "nappy" vs. "diaper", and "biscuit" vs. "cookie".
- Variations in verb forms between the two versions of English, for example using "-ed" or "-t" to form the past tense and past participle of some verbs. There are also differences in doubling consonants when adding suffixes to
The document defines several key terms related to politics and international relations. It explains that a politician or government official is someone who holds an elected government position. It also defines terms like diplomat, ambassador, political party, election, campaign, debate, legislation, bureaucracy, propaganda, protest, demonstration, rally, riot, and aid. The document provides examples to illustrate how these terms are used in political contexts.
A cross-cultural analysis about the failure of eBay in Chinese marketNawatat Suwansinpan
This document provides an analysis of the failure of eBay in the Chinese market. It discusses key differences between Chinese and American consumer characteristics and shopping behaviors that eBay failed to understand. Specifically, Chinese consumers prefer lengthy conversations and negotiations when shopping, place high importance on establishing trust and relationships, and expect instant communication abilities between buyers and sellers. However, eBay's platform did not allow for these types of interactions. In contrast, Taobao understood Chinese consumer preferences and integrated features like Aliwangwang for instant messaging that helped build trust in transactions. Ultimately, eBay's inability to adapt its model to Chinese cultural norms and priorities led to its failure in China.
This document provides guidance on cross-cultural understanding when working with diverse cultures like China, the Middle East, and Africa. It discusses general rules like respecting local customs and avoiding judgment. It differentiates between universal, cultural, and personal aspects of culture. It also distinguishes between visible and invisible cultural influences and how the invisible shapes the visible. Specific advice is given for conducting business in the Middle East and China, emphasizing relationship building, respect, generosity, and patience.
The document discusses the hotel and service industry in Thailand and provides information about Hilton hotels. It notes that the service sector accounts for around 50% of Thailand's GDP and has been growing, particularly in industries like hotels and restaurants. It then provides an overview of Hilton, including its brands, values, history, strategies, and competitors. Hilton operates various hotel brands across price segments from luxury to mid-priced. It aims to consistently delight customers and has over 4,000 hotels globally, positioning it as one of the largest hotel companies worldwide.
Cross-Cultural Awareness Training: Best Practices, Guidelines and Trends Hora Tjitra
A summary from a review article about "Cross-Cultural Training: Best Practices, Guidelines, and Research Needs" by Littrell & Sallas.
Expatriate Management, International Assignment, Culture Shock, Working and Living abroad
Best Practices in Quantitative Cross-Cultural Research (updated in March 2011)Hora Tjitra
Best Practices in Quantitative Cross-Cultural Research.
A series of six presentation, introduce scientific research in the areas of cross-cultural, using quantitative approach.
The US & India: Bridging the Communication Gap Bryan Walton
Contrast and compare Indian and American culture and communication styles to improve bi-directional communication and working effectiveness between groups. Useful for American managers with offshore teams in India.
The document discusses corporate culture and its relationship to the organizational environment. It defines corporate culture as the shared values, beliefs, understandings and norms of an organization. Corporate culture can be seen through visible manifestations like symbols, stories, heroes and slogans. The external environment greatly influences internal corporate culture. An adaptive culture is open to change while an unadaptive culture resists change. A high-performance culture is based on a clear mission and shared values that guide decisions and encourage employee ownership.
This document defines and provides examples of slang, jargon, and doublespeak. Slang is informal words or phrases typically used within social groups, while jargon refers to specialized terminology used in a profession. Examples of medical, political, and financial jargon are given. Doublespeak is a form of misleading jargon used to confuse or persuade. The document notes it can be difficult to distinguish slang and jargon as specialized terms may become more common language over time.
Presentation is about cultural diversity in Hospitality industry. This gives an idea about how to make an organisation culturally diverse and advantages.
American culture developed over 10,000 years from the migration of indigenous peoples into North America and has been influenced by Native American, African, Asian, Polynesian, and Latin American cultures. It has unique social and cultural characteristics like music, art, cuisine, and traditions. The United States is ethnically and racially diverse due to large-scale immigration over its history. American theater was initially based on Western traditions but developed its own identity in the early 20th century led by playwrights like Eugene O'Neill, Arthur Miller, Tennessee Williams, and Edward Albee.
The document provides an overview of business culture in the USA. It discusses the scientific approach Americans take to business, with constant analysis and assessment of processes. This leads to an environment of constant change and employee mobility. Meetings are aggressive with direct confrontation and debate valued over diplomacy. Presentations are an opportunity to impress. Teams are temporary and focused on goals, with enthusiasm and commitment expected. Communication is also direct and to the point. Dress codes vary widely by region.
The document provides an overview of American culture, society, and business practices. It discusses key facts about the United States such as its location, population, and government structure. Some cultural aspects highlighted include the predominance of Christianity, emphasis on individualism, and popularity of sports and genres of music developed in the US. The document also outlines social customs like naming conventions, greetings, and gift-giving traditions. Finally, it provides tips on business etiquette including dress code, use of business cards, conducting meetings, negotiation styles, and management approaches in the US.
Business Communication in the United States - "Time is Money"Upamanyu Acharya
The document discusses key aspects of business culture in the United States. It outlines that Americans value a strong work ethic, individual initiative and merit-based achievement. As a result, there is often long work hours and a clear distinction between management and subordinates. Meetings and time are also highly valued in American business - meetings start promptly and lateness is seen as disrespectful. Informality, direct communication and assertiveness are also characteristics of American business interactions and culture.
ORGANIZATIONAL LEADERHIP THEORIES AND CONCEPTS.pptxjpmap2023
This document discusses global leadership and contains several chapters related to the topic. It discusses different types of global leaders, including expatriates who work abroad for extended periods and global domestics who work within their home country but interact frequently with other countries. It also covers understanding American cultural contexts, such as individualism, universalism, and direct communication styles. Additional sections provide information on global orientation, avoiding cross-cultural misinterpretations, and the connection between power and influence for leaders.
Corporate culture refers to the beliefs and behaviors that determine how a company's employees and management interact and handle outside business transactions. Often, corporate culture is implied, not expressly defined, and develops organically over time from the cumulative traits of the people the company hires.
The document discusses several aspects of American business culture and politics, including the American dream of individual success, the emphasis on individualism over centralized systems, and both the positives and negatives of individualism. It also summarizes sections on the current mood in Main Street America, challenges of intercultural communication, and adapting to a diverse workforce. Key topics covered include cultural variations, decision-making practices, concepts of time, religious differences, and studying other cultures to facilitate international business relationships.
Americans value independence and self-reliance due to their geography and history of immigration. In negotiations, they prefer direct, candid communication and taking firm positions early on. Decision making is often individual and fast-paced to respect the value of time. While relationships are only moderately important, establishing trust is key. Regional differences exist but diversity is tolerated.
The document discusses how culture impacts business globally and domestically. It defines culture and explains how cultural differences can affect marketing, business practices, and corporate culture. The document also discusses the benefits of diversity in the workplace and laws prohibiting discrimination.
Social and cultural Environment - International Business - Manu Melwin Joymanumelwin
The socio-cultural fabric is an important environmental factor that should be analysed while formulating business strategies. The cost of ignoring the customs, traditions, taboos, tastes and preferences, etc., of people could be very high.
This document discusses various aspects of cross-cultural communication including theoretical frameworks, communication across cultures through different mediums, business etiquettes across different cultures and regions, resume writing, group discussions, interviews, and communication ethics. Specifically, it covers Hofstede's cultural dimensions theory, communication in business contexts in Europe, Africa, Asia, the Middle East, and United States. It also discusses resumes, cover letters, exit interviews, group discussions, different types of interviews and principles of ethical communication.
Business and Social Customs Objectives Upon completion of th.pdfjaipur2
Business and Social Customs Objectives Upon completion of this chapter, you will learn
customary verbal expressions of persons of various countries. understand the importance of a
knowledge of male/female relationships and workplace equality to successful intercultural
communication. learn the roles that humor, superstition, and taboos play in understanding persons
of other cultures. understand the role that dress and appearance play in interacting with persons
from other countries. learn the importance of knowing about the customs associated with holidays
and holy days of the country in which you are traveling or conducting business. understand that
office customs vary from culture to culture. understand the importance of appropriate
demeanor/behavior in intercultural encounters. recognize that bribery is culturally relative and
plays an unofficial role in doing business in many cultures. recognize special food and meal
customs considered typical of various cultures and how to show respect for consumption taboos of
other countries. ustoms are behaviors generally expected in specific situations and are
cstablished, socially acceptable ways of behaving in given circumstances. Customs vary not only
by country but also by regions or locations within a country. For example, in the United States,
customs differ along north-south lines and urban-rural lines. In addition, religious backgrounds and
ethnic identities account for differences in customs. People of the United States have customary
behaviors associated with certain holidays, such as eating turkey on Thanksgiving, giving gifts at
Christmas, and staying up until midnightChapter 9 - Business and Social Customs on New Year's
Eve. Other customary behaviors are associated with greetings and verbal expressions,
male/female relationships, dress and appearance, use of humor, belief in superstitions, and
special foods and consumption taboos. Although it is impossible to identify all customs of a
particular culture, certain customs are important to conducting business interculturally. Learning
the customs of the country with whom you plan to do business shows respect and conveys a
sincere commitment to developing a successful business relationship. (Stoller, 2007) VERBAL
EXPRESSIONS Although you are not expected to learn the language of every country with whom
you may conduct business, if you plan an extended relationship with a particular culture, learning
to speak the language (especially commonly used expressions) is important because you may
have to communicate with persons who do not speak your language. Make an effort to learn to
say such basic expressions as "pleasc" and "thank you," greetings, and other terms commonly
used by people in the culture. Examples of such terms in French, German, and Spanish are Histed
in Table 9-1. In addition to leaming these expressions, knowing other verbal expressions
customarily used in a culture is useful. In the United States, people often respond to someon.
This document provides advice for Australian entrepreneurs looking to do business in the United States. It discusses key cultural differences, such as the American emphasis on speed in communication, a more informal business culture, and the importance of personal relationships and networking. The document stresses that American investors are looking for entrepreneurs who can clearly articulate their business model, goals for the visit, and why relocating to the US makes sense for their venture. Overall, it advises Australian founders to adapt to the faster pace of American business and to leverage the supportive ecosystem available.
The document discusses key considerations for negotiating with Americans. It notes that Americans take business seriously and tend to be individualistic and competitive. It provides tips for American negotiators such as being direct, making proposals factually, and respecting deadlines. Cultural differences around communication styles, decision making, and formality are also examined.
Networking is a process of establishing mutually beneficial connections through interactions. The international students job search seminar discusses improving networking skills, including understanding US cultural norms, steps to better networking, and the importance of practice. Cultural norms, social skills, and networking are discussed to help international students expand their professional networks and stand out in their job searches.
General considerations that impact international business dealings include:
- Time differences and working hours
- Language differences
- Currency exchange rates
- Cultural differences
- Political and economic climates of countries
- Religious differences in countries.
This document discusses cultural differences and their impact on international business. It examines how culture represents the norms of a society based on attitudes, values and beliefs. Major problems can occur when a firm does not reflect local customs. Cultures are dynamic and evolve over time due to changing economic and social realities. The document outlines factors that influence business practices across countries like social stratification systems, motivation levels, risk tolerance, communication and decision-making styles. It emphasizes the importance for companies to develop cultural awareness and consider local norms when operating internationally.
The document provides information about an American Business Culture workshop including an agenda covering introductions, American business culture, resume writing and interviewing, and individual consultations. It discusses typical American workers, national vs corporate vs professional culture, and interactions in the workplace. Etiquette for business meals and negotiations, customer service, problem solving, and resume/interview tips are also covered.
Business culture refers to the shared values, attitudes, standards and behaviors that characterize how an organization conducts business. There are two main types of business culture - formal and informal. Formal cultures have steep hierarchies and emphasize differences in status and power, while informal cultures value more egalitarian structures with smaller differences in status. Examples of very informal cultures include Australia, Denmark, the US and Canada, while more formal cultures are found in most of Europe and Asia, the Mediterranean region, Latin America and the Arab world. The document then provides brief overviews of business culture in specific countries and regions like Germany, Latin America, Sweden and the US.
Culture can significantly impact business dealings in several ways. Understanding cultural differences is important for effective communication and avoiding lost opportunities. Factors like customs, language, conservative values, and availability due to time zones must be considered. Being aware of these cultural variances helps businesspeople adapt their behavior, target the right audiences, and schedule interactions appropriately to build rapport and close deals. Avoiding political discussions also prevents cultural tensions from hindering negotiations.
2. US Culture Overview
• Official name – United States of America
Population – 298, 444,215 *
Languages – English, Spanish (spoken by a sizable
minority)
Currency – US Dollar (USD)
Capital city –Washington, DC
GDP – purchasing power parity $12.98 trillion*
GDP Per Capita - purchasing power parity
$43, 500*
3. Overview
• The United States, a nation founded on the
fundamental belief in equality, is today a
multicultural mosaic of over 290 million
people of varying race and cultural heritage.
• American culture portrays a strong sense of
regional and ethnic identity, which is
represented by a number of subcultures and
influenced by the country’s vast geographical
and regional differences.
4. American Culture
Key Concepts and Values
• Individualism- American culture emphasizes
individual initiative and personal achievement.
Independence and self-reliance are highly
valued and also extends to the workplace
where business is frequently carried out
autonomously. Consequently, one’s position in
US society is determined by one’s own
achievements as oppose to status or age.
5. American Culture
Key Concepts and Values continue…
• Low context culture- those cultures described as low
context tend to communicate meaning and information
explicitly through words.
Americans are task centered and thus the primary
purpose of communication is to exchange
information, facts, and opinions. In the US, conflict is dealt
with directly and openly, and for this reason, Americans will
not hesitate to say “no” or criticize others in public. This
direct style of speech is often interpreted by foreign visitors
as rude and may cause embarrassment to business people
who are unaccustomed to such explicit communication.
However, it is important to remember that in a business
context it bears no relation to personal feelings and should
not be taken as such.
6. American Culture
Key Concepts and Values continue…
• Egalitarianism- An important element of American culture is the
concept of equality.
• Despite the many differences within American society, there is a
collective understanding of the notion of equality that underlines
many social relationships in the US. Americans believe in having
equal rights, equal social obligations, and equal opportunities based
on the concept of individual merit. Consequently, there is a general
lack of deference in the US to people of greater wealth, age, higher
social status or authority. This is evident in the way in which titles
are seldom used in business environments and how Americans call
each other by their first names almost immediately. Egalitarianism
also contributes to the system of merit frequently referred to as the
“American Dream”, whereby hard work deserves success and
financial prosperity.
7. Doing Business in the US
US Business Part 1 - Working in the US (Pre-departure)
Working practices in the US
a) In the US, punctuality is an essential part of
business etiquette and as such, scheduled
appointments or meetings must be attended
on time. Americans perceive lateness as a
sign of disrespect. Therefore, in situations
where you know you will be late, a call
should be made to inform your American
colleagues of your delay.
8. Working practices in the US
b) Deadlines are strictly adhered to in American
business culture. Americans place great
emphasis on getting the best results in the
quickest time. Your American counterparts may
appear to be hasty in their decision-making.
This, however, is due to the fact that the
concept “time is money” is taken extremely
seriously in the US.
9. Working practices in the US
• Generally speaking, in the United States the
working week consists of Monday to Friday, 9-
5pm. However, due to the strong American
work ethic the majority of Americans work
long hours and overtime is common practice.
It is also customary to take as few as ten days
holiday per year.
10. Structure and hierarchy in
American companies
a) In a country famous for its individualism and diversity, the
organization and structure of companies within the US
may differ according to the industry, region or company
history. However, you will generally find that office
hierarchy within an American company is extremely
important. Therefore, it is advised to learn the rank and
titles of all members of the organization.
b) Negotiations and final decisions in the US are frequently
made by one person who has chief authority. Team
negotiations are rarely carried out in American
companies.
c) In accordance with American business culture, the
hierarchical chain of command often supersedes personal
relationships.
11. Working relationships in the US
• Personal competence, professionalism, and accountability for
individual performance are highly valued in American business
culture. As a result, managers are only approached for help in
essential situations. These concepts also contribute to the highly
competitive work ethic often experienced in the US.
• Developing personal relationships are not as significant in US
business culture as they are in some Asian countries. In the United
States, the overall goal of business is to secure the best
deal, therefore forming company relationships are of greater value.
• It is common for Americans to make clear distinctions between
work colleagues and friends in their social life. In the US, meetings
tend to be rather formal and little time is spent on cultivating social
relationships.
12. Part 2-Doing business in the US
Business practices in the US
a) It is customary to begin and end business
meetings with a brief but firm handshake.
Maintaining direct eye contact during this
initial greeting and whenever in conversation
is also essential, as it demonstrates to your
American colleagues your interest and
sincerity.
13. Business practices in the US
continue…
• The exchanging of business cards is a casual affair in
the US and as such demands no clear ritual or set of
rules. Americans regard business cards as a resource
for future information. On the occasions when they are
exchanged, it may be done either during introductions
or when leaving.
• During negotiations, it is important to remember that
the aim of most business discussions in the US is to
arrive at a signed contract. Americans consider
negotiations as problem-solving situations based on
mutual benefit and personal strengths.
Therefore, emphasis is placed on one’s financial
position and power.
14. Business practices in the US
continue…
• When doing business in the US, you will be
expected to adhere to rules and guidelines
that your US business counterparts must also
follow. Company policy and business
procedures such as legally binding
contracts, are aspects of American business
culture that require strict compliancy.
15. US business etiquette
(Do's and Don'ts)
• DO address your American business colleagues with a
title, such as “Dr”, “Ms”, “Mr”, or “Mrs”, and their last
name when meeting someone for the first time. You
may find that, your American counterparts will insist
on using first names almost immediately; this is not a
sign of familiarity but simply reflects the casual
business style of Americans and their emphasis on
equality.
• DO say “please” and “thank you” to everyone for even
the smallest kindness. Politeness is highly valued in the
United States and Americans will expect you to be as
polite as they are.
16. US business etiquette
(Do's and Don'ts)
• DO be prepared to partake in preliminary small talk
with your American counterparts at the beginning of a
business meeting. This will often include topics such as
sport or the weather and is seen as a way to lessen
apprehension and create a comfortable environment
before entering into business affairs.
• DON’T expect all companies to be the same. Business
culture in the US differs from company to company on
many levels, including industry, region and business
structure. It is advised to research as much as possible
about the individual business culture of your American
associates before meeting with them.
17. US business etiquette
(Do's and Don'ts)
• DON’T make any other form of physical contact
such as hugging when greeting your American
counterpart for the first time. Americans respect
their privacy and personal space.
• DON’T be offended or surprised if your American
colleagues cannot accept a gift. Gift giving is
often discouraged or limited by many US
companies and therefore most employees are
unable to accept them.
18. What are some American taboos?
• Do not ask personal income, assets etc private information. Do not ask women
marital status, age, and price of clothe etc private matter.
• Do not smoke in front of the others without consent.
• How Americans are doing financially might be evident, given the standard of living
and obvious possessions. However, in polite society, it is firmly taboo to ask
someone how much money he has or makes.
• Do not use or ask for toothpicks at a restaurant or at a guest home. Americans love
their pretty teeth, they usually use dental floss, but rarely use the toothpick.It is
strictly taboo to eat horses in the United States. Also taboo are cats and dogs. We
tend to assign personalities to our pets and pamper them, which is unheard of in
many societies, where food is at a premium. We don't eat insects or
earthworms, either, but for different reasons.
• Do not start to eat until the hostess starts or ask to start a meal. Do not make
chewing sound when dinning. Do not take food for others. Do not smoke at the
dinning table. Do not persuade others to drink. Do not strip at the dinner table.
• Do not forget to greet children. Americans treat children equal to adults
19. America Dos
• Do take off hat, coat and sunglasses indoor
• Do make a tight grip when shaking hands, and
have eye contact. Americans consider it as rude
and arrogant when shaking hands without
looking at each.
• Do say hello to strangers. Turn your eyes away or
pretend not see others is considered disdaining
others.
• Do wait in front of the restaurant door for the
waiter to lead you to the table.
20. Be attention to
Be attention to what you say while you work…
• Non-discrimination
• No sexual harassment
21. US Culture Quiz - true or false
1. The “O.K” sign, formed by making a circle of the thumb
and index finger is used to show approval.
2. Business cards are infrequently distributed in the US and
are not usually exchanged unless you wish to contact the
person at a later date.
3. When conducting business in the US, it is vital to establish
a good, solid relationship with your counterparts in order
to secure successful future negotiations.
4. Americans have a tendency to dislike long periods of
silence during negotiations and in conversations in
general.
5. To slap someone on the back is a negative gesture in
American culture and should be avoided.
22. American Holidays
• New Year Day (January 1st)
• Valentine’s Day (February 14th)
• Saint Patrick’s Day (March 17th)
• Easter Day or Easter Sunday
• Memorial Day (The last Monday of May)
• Independence Day (July 4th)
• Labor Day (The first Monday of September)
• Halloween (October 31st)
• Thanksgiving (The 4th Thursday of November)
• Christmas (December 25th)
23. Different Time Zones
There are different time zones.
• Eastern Standard Time (EST)
• Central Standard Time (CST)
• Mountain Standard Time (MT)
• Pacific Standard Time (PST)
• There are 3 hours difference between the
east and the west.
25. Transportation in Bay Area
• VTA (Light rail)
• Buses (San Jose city tour)
• Caltrains (San Jose ↔ San Francisco)
• Bart (Fremont ↔ San Francisco)
• Rental car (Require International Driving
• License)
26. Socialization
There are various parties in America.
• Formal dinner party: The host prepares
everything.
• Casual get-together: The host prepares
some food and the guests can bring some too.
• Potluck dinner/lunch/Picnic: All the invited
guests bring one dish.