www.crisisreadycheck.com Are you ready for a crisis? How do you know? Use our crisis ready check system and find the strengths and weaknesses in your crisis management readiness today

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Crisis Ready Check
Your Results Are In. Let’s see how ready you are.
Crisis Ready Check Results (free version)
Prepared by The Crisis Department
Prepared for Furnishing Industry Association of Australia (FIAA)
07 August 2017
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Introduction
Let's face it: a crisis situation is always waiting just around the corner. Perhaps not an
incident with the magnitude of an Oil Spill Disaster, but an incident of some sort that can
damage an organisation's reputation.
Unfortunately, a crisis situation does not make an appointment nor does it jump out of a
plane in a bright orange jumpsuit. No, it will come unannounced and will bring with it the
unforeseen.
So the question we all have to ask ourselves: are we actually ready to manage the
“unforeseen"?
To answer that question, The Crisis Department has developed a Crisis Ready Check
which provides full insights into how ready you really are for that next crisis.
Disclaimer
This document presents the results of the free Crisis Ready Check you recently
completed.
The objective of this free Crisis Ready Check is to do allow organisations to “test drive” the
online assessment, i.e. Crisis Ready Check.
The results presented in this document will provide the results of this free Crisis Ready
Check. It will not provide you the full insights that the paid version of the Crisis Ready
Check will provide
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What we measured and how you scored
We measured the following Crisis Preparedness Competencies:
1. Approach
2. Preparedness
3. Stakeholders
4. Team
5. Communications
6. Training & Testing
Ad 1: Approach
Crisis Management should never be a standalone discipline managed by a select group of
individuals within an organisation. It should be part of each organisation’s “DNA” as
ineffective response to any crisis situation, big or small, will lead to reputation damage,
monetary losses and ultimately the license to operate.
In this section we measured how Crisis Management Preparedness is valued within your
organisation and whether it is a priority for all departments, including top management.
Your Score
Analysis
Congratulations! The total score is 88% which is a clear indicator of Crisis Management
is regarded as of critical importance within your organisation. This is the starting point of
any effective Crisis Management culture in an organisation.
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Approach
0% 20% 40% 60% 80% 100%
88%
Your Score

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Ad 2: Preparedness
Crisis Management preparedness starts with identifying and prioritising the possible risks
that an organisations will face and could lead to a crisis situation. These risks, along with
their response procedures & guidelines, are to be documented in a Crisis Management
Plan which will be the “Guide” to respond to a crisis situation.
In this section we measured to what extent your organisation has mapped out all
vulnerabilities and risks it is exposed to that could potentially lead to a crisis situation.
Your Score
Analysis
Crisis Concern! The total score for Preparedness is 50% which indicates that you and
your team are not fully prepared to handle a crisis situation. Based on the initial crisis
ready check it is obvious that your organisation has not identified trigger points and
corresponding escalation procedures.
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Preparedness
0% 20% 40% 60% 80% 100%
50%
Your Score

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Ad 3: Stakeholder Analysis
The success of crisis management is often measured by the satisfaction level of
stakeholders ‐ Internal (employees, investors, etc) & external (customers, suppliers,
authorities, etc) who are affected by the crisis. Therefore, it is key to identify the different
stakeholder groups and analyse their roles, responsibilities and information needs during a
crisis situation.
In this section we measured how well internal and external stakeholders ‐ along with their
information needs ‐ are identified and documented into a stakeholder analysis.
Your Score
Analysis
Congratulations! The total score for Stakeholder Analysis is 75% which indicates that you
have mapped out the majority of all your critical stakeholders, whether internal or external.
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Stakeholders
0% 20% 40% 60% 80% 100%
75%
Your Score

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Ad 4: Team
A crisis situation will not make an appointment or announce itself. It will happen
unannounced and bring with it the unforeseen. Your Crisis Management Team will need to
have developed the skill-sets to respond to such an unforeseen incident in a short period
of time.
In this section we measured the ability of your Crisis Management Team to respond to an
unscripted/unforeseen crisis situation.
Your Score
Analysis
Crisis Concern! The total score for Team is 50% which indicates that you are not sure
whether the team has the skill-sets to respond to unforeseen crisis situations.
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Team
0% 20% 40% 60% 80% 100%
50%
Your Score

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Ad 5: Crisis Communications
When a crisis situation occurs, you need to communicate immediately to internal and
external stakeholders. Employees will need to mobilised, customers want to know how
they will be impacted and regulators may need to be notified.Crisis Communications is
therefore one of the most important discipline within Crisis Management.
In this section we measured how well you have prepared your organisation to
communicate with the different “audiences” simultaneously.
Your Score
Analysis
Crisis Alert! The total score for Communications is 38% which is a clear indicator that you
and your team do not have the means available to effectively communication - in real-time
- with internal and external stakeholders. You can have the best plans, teams and
procedures available, but if you are not able to communicate and coordinate your
response effectively, you will mismanage any crisis situation.
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Communications
0% 20% 40% 60% 80% 100%
38%
Your Score

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Ad 6: Training & Testing
As with all planning, your Crisis Management Plan has only value if you actually put it to
the test. Regular training and drills should be an integral part of your Crisis Management
Preparedness Program.
In this section we measured the extent to which Crisis Management Training and Testing
(drills) are an integral part of your business operations.
Your Score
Analysis
Crisis Concern! The total score for Training & Testing is 50% which indicates that you and
your team are not adequately training and testing your crisis management plans as well as
measuring and documenting performance standards which would allow a review of
progress made.
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Training & Testing
0% 20% 40% 60% 80% 100%
50%
Your Score

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Your overall Score
Analysis
Crisis Concern! Your overall score is 59%, with 4 of the 6 Crisis Management
Competencies scoring below average. This means that you are below the minimum overall
standard of 75% when it comes to Crisis Preparedness. The conclusion is that your
organisation is NOT prepared to handle a crisis.
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Approach
Preparedness
Stakeholders
Team
Communications
Training & Testing
Your Overall Score
0% 20% 40% 60% 80% 100%
59%
50%
38%
50%
75%
50%
88%
Your Score

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Important. Remember the Disclaimer
Remember, this free version is just a “test drive” for you to experience how the Crisis
Ready Check works. And although it is an indicator of your level of preparation, it does not
provide the full insights and recommended course of action that the Crisis Ready Check
assessment provides.
First of and foremost, the results presented in this report only provide your individual
viewpoints, whereby the actual Crisis Ready Check measures the viewpoints of many
colleagues within your organisation to create a 360‐degree viewpoint.
Furthermore, we provided 10 statements related to 6 Crisis Management Competencies,
compared to the 150 statements measuring 10 Crisis Management Competencies during
the full version of the Crisis Ready Check.
Crisis Ready Check Features. Comparing Free and Full version
For more information please visit www.crisisreadycheck.com.
Features Free Version. What you will get Full Version. What you will get
Online Assessment Yes Yes
Number of competencies &
statements analysed
6 Competencies measured in 10
statements
10 Competencies measured in
150 statements
Number of participants per
organisation
1 participant
Unlimited # of participants
(aggregate reporting)
Presentation of results Basic Results Only Full report and analysis
Detailed analysis of each
statement and its answer
No Yes
Detailed plan of action to
improve crisis preparedness
No Yes
Follow-up review with a Crisis
Management Expert
No Yes
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