The document outlines the organizational structure and responsibilities for responding to a project crisis or emergency. It establishes three response teams: the Emergency Response Team (ERT) that initially handles on-site response; the Crisis Management Team (CMT) led by the Project Manager that coordinates response efforts; and the Corporate Crisis Team (CCT) led by a senior executive that oversees public relations and communications. Each team has designated leaders and members responsible for key functions like safety, legal issues, operations, and communications. The teams work together through an established notification and response process to manage the crisis from initial emergency response through post-incident recovery.

1. PROJECT EMERGENCY
RESPONSE TEAM (ERT)
CRISIS MANAGEMENT TEAM (CMT)
CORPORATE CRISIS
TEAM (CCT)
ERT Team Leader
Emergency Response Team
Crisis Management Team Leader
• Deputy Leader
• Safety & Health
• Environment
• HR/IR
• Record Keeper
• Systems IT
• Operations and Recovery
• Spokesperson
• Legal & Contracts
• Finance
• Systems setup & support
• Community/Stakeholder
• Communications
‐ internal
‐ external
NZTA & NOPs
NZTA & NOP Support
• HR/IR
• S&H
• Environment
• Legal/Finance
Site Specific Response Predominantly External
HR/Community liaison If required at site of incident Media Centre
NZTA & NOP Corp
Affairs/Investor

2. Crisis Managem
Corporate C
RECORD KEEPER
PAB CHAIR
(CCT Leader)
HR & IR COMMUNICATIONS
ALLIANCE PROJECT
MANAGER
(CMT Leader)
FINANCE LEGAL & CONTRACTS
NOP CORPORATE
AFFAIRS
OPERATIONS &
RECOVERY
COMMUNICATIONS
(Alliance)
SAFETY & HEALTH
SYSTEMS S
SUPPO
PROJECT ENGINEER
AT INCIDENT
STAKEHOLDER
(Alliance)
ENVIRONMENT
DEPUTY LEADER

3. Alliance
Project
Manager
Crisis
Management
Team
Leader
Corporate
Crisis
Team
Leader
Incident
Notifier
Emergency
Response
Team
SITUATION
IDENTIFIED &
EMERGENCY
RESPONSE
INITIATED
ALERT CMT
LEADER
EMERGENCY
RESPONSE
TEAM
ASSEMBLE
ALERT
CORPORATE
CRISIS TEAM
LEADER
CRISIS
EVENT
MANAGE
INCIDENT
ACTIVATE
CRISIS
MANAGEMENT
PLAN
ALERT CMT
Crisis
Management
Team
CMT ASSEMBLE
& ESTABLISH
CRISIS
COMMAND
CENTRE
CCT, CMT and
ERT BRIEFING
ESTABLISH
PRIORITY
ACTIONS &
TIME FOR NEXT
BRIEFING
CCT, CM
ERT BRIE
YES
NO