SlideShare a Scribd company logo
“Sorry bud, you can't party here.” 
We are bound to hit error states. Utilize them to 
improve engagement 
- Show new features, tips 
- Bring a smile with simple humor 
- Introduce them to less used features 
- Get feedback
Users are accustomed to system gestures. 
- Pull to refresh 
- Side swipe to switch tabs 
- Bezel swipe for side bar 
- Long press, double tap etc.
You can score more with transitions that pretty pixels. 
- Transitions add life to the app 
- Transitions can make the apps feel light and 
responsive 
- Transitions are harder to design 
- Half of the work is transferred to the developer
There are ways to anticipate user mood and add 
features to make them smile 
- When an operation fails 
- When there is no connectivity 
- When breaking a bad news to the user 
- When showing a long loading screen
Settings are boring part of the apps, make them 
more fun 
- Add easter eggs 
- Gamify settings usage to unlock badges/features 
- Rearrange items based on user behavior
We can use the gamification model to 
script these delightful experiences. Each 
type of player has a delight trigger 
which can be understood and used in 
the right way.
Most common user type 
- Just want to hangout with your app 
- Very low evangelizer quotient 
- You have to design for them, as they have 
numbers 
- Easy to please, easy to piss off
The users who just tinker around 
- Low attention span 
- They like to browse through all corners of the app 
- They have used a lot of app 
- Hard to make them stay, but they find edge cases 
and breaking points in your app
Least common type, but they’re evangelizers 
- They want to beat other users’ to the finish line 
- Great early adopters 
- Love to spread the word, they bring in crowd 
- Keep them constantly in conversation, they don’t 
mind bugs or crashes as long as they’re happy
They love to play, and share 
- They have a lot spare time 
- Keep them engaged with simple gamification hooks 
- Throw in share options for them boast and spread 
the word 
- They use your app as long as they’ve not seen it all.
Anusha Jayanti 
@Vennindoubt 
anusha.jayanti@dexetra.com 
anusha.jayanti@gmail.com 
*no robots were harmed while preparing this deck.

More Related Content

Similar to Creating delightful user experiences

Hillside - User Testing Report (EN)
Hillside -  User Testing Report (EN)Hillside -  User Testing Report (EN)
Hillside - User Testing Report (EN)
batukhan taluy
 
User Experience Masterclass 101 with Mark Swaine
User Experience Masterclass 101 with Mark SwaineUser Experience Masterclass 101 with Mark Swaine
User Experience Masterclass 101 with Mark Swaine
Mark N Swaine
 
Unit 35 lo3
Unit 35 lo3Unit 35 lo3
Unit 35 lo3
harrymyerswest
 
User Interface musts for mobile design
User Interface musts for mobile design User Interface musts for mobile design
User Interface musts for mobile design
Puneet Arora
 
Musichord Presentation - AfG 2014
Musichord Presentation - AfG 2014Musichord Presentation - AfG 2014
Musichord Presentation - AfG 2014
tasggs
 
Apps for good app
Apps for good appApps for good app
Apps for good app
kieferjwass
 
Zachary Lai 2016 DigiTech Challenge
Zachary Lai 2016 DigiTech Challenge Zachary Lai 2016 DigiTech Challenge
Zachary Lai 2016 DigiTech Challenge
Zach Lai
 
Mobiles & usbaility
Mobiles & usbailityMobiles & usbaility
Mobiles & usbaility
Ekta Rohra Jafri
 
Mobile Apps Design Principles
Mobile Apps Design PrinciplesMobile Apps Design Principles
Mobile Apps Design Principles
Mohamad Sani
 
Ingredient of awesome app - DroidCon Paris 2014
Ingredient of awesome app - DroidCon Paris 2014Ingredient of awesome app - DroidCon Paris 2014
Ingredient of awesome app - DroidCon Paris 2014
Paris Android User Group
 
Common features of successful mobile applications
Common features of successful mobile applicationsCommon features of successful mobile applications
Common features of successful mobile applications
D-Amies Technologies (P) Ltd.
 
Growth Lessons from Early Snapchat
Growth Lessons from Early SnapchatGrowth Lessons from Early Snapchat
Growth Lessons from Early Snapchat
Mozza
 
Ubercool, pixel perfct & slick design… that just doesn't work
Ubercool, pixel perfct & slick design… that just doesn't workUbercool, pixel perfct & slick design… that just doesn't work
Ubercool, pixel perfct & slick design… that just doesn't work
Samuel Bednar
 
UIUX Design - report on summer training.docx
UIUX Design - report on summer training.docxUIUX Design - report on summer training.docx
UIUX Design - report on summer training.docx
bhawnamangla2
 
App Value 101: How I Learned to Avoid Bombarding Users with Disruptive Messag...
App Value 101: How I Learned to Avoid Bombarding Users with Disruptive Messag...App Value 101: How I Learned to Avoid Bombarding Users with Disruptive Messag...
App Value 101: How I Learned to Avoid Bombarding Users with Disruptive Messag...
Localytics
 
UX
UXUX
Usability of web application
Usability of web applicationUsability of web application
Usability of web application
Burhan Ahmed
 
usabilityofwebapplication.pdf
usabilityofwebapplication.pdfusabilityofwebapplication.pdf
usabilityofwebapplication.pdf
YuriTamaki
 
Defining the right product
Defining the right productDefining the right product
Defining the right product
Ryan Glasgow
 
iOS Developer
iOS DeveloperiOS Developer
iOS Developer
suresh soni
 

Similar to Creating delightful user experiences (20)

Hillside - User Testing Report (EN)
Hillside -  User Testing Report (EN)Hillside -  User Testing Report (EN)
Hillside - User Testing Report (EN)
 
User Experience Masterclass 101 with Mark Swaine
User Experience Masterclass 101 with Mark SwaineUser Experience Masterclass 101 with Mark Swaine
User Experience Masterclass 101 with Mark Swaine
 
Unit 35 lo3
Unit 35 lo3Unit 35 lo3
Unit 35 lo3
 
User Interface musts for mobile design
User Interface musts for mobile design User Interface musts for mobile design
User Interface musts for mobile design
 
Musichord Presentation - AfG 2014
Musichord Presentation - AfG 2014Musichord Presentation - AfG 2014
Musichord Presentation - AfG 2014
 
Apps for good app
Apps for good appApps for good app
Apps for good app
 
Zachary Lai 2016 DigiTech Challenge
Zachary Lai 2016 DigiTech Challenge Zachary Lai 2016 DigiTech Challenge
Zachary Lai 2016 DigiTech Challenge
 
Mobiles & usbaility
Mobiles & usbailityMobiles & usbaility
Mobiles & usbaility
 
Mobile Apps Design Principles
Mobile Apps Design PrinciplesMobile Apps Design Principles
Mobile Apps Design Principles
 
Ingredient of awesome app - DroidCon Paris 2014
Ingredient of awesome app - DroidCon Paris 2014Ingredient of awesome app - DroidCon Paris 2014
Ingredient of awesome app - DroidCon Paris 2014
 
Common features of successful mobile applications
Common features of successful mobile applicationsCommon features of successful mobile applications
Common features of successful mobile applications
 
Growth Lessons from Early Snapchat
Growth Lessons from Early SnapchatGrowth Lessons from Early Snapchat
Growth Lessons from Early Snapchat
 
Ubercool, pixel perfct & slick design… that just doesn't work
Ubercool, pixel perfct & slick design… that just doesn't workUbercool, pixel perfct & slick design… that just doesn't work
Ubercool, pixel perfct & slick design… that just doesn't work
 
UIUX Design - report on summer training.docx
UIUX Design - report on summer training.docxUIUX Design - report on summer training.docx
UIUX Design - report on summer training.docx
 
App Value 101: How I Learned to Avoid Bombarding Users with Disruptive Messag...
App Value 101: How I Learned to Avoid Bombarding Users with Disruptive Messag...App Value 101: How I Learned to Avoid Bombarding Users with Disruptive Messag...
App Value 101: How I Learned to Avoid Bombarding Users with Disruptive Messag...
 
UX
UXUX
UX
 
Usability of web application
Usability of web applicationUsability of web application
Usability of web application
 
usabilityofwebapplication.pdf
usabilityofwebapplication.pdfusabilityofwebapplication.pdf
usabilityofwebapplication.pdf
 
Defining the right product
Defining the right productDefining the right product
Defining the right product
 
iOS Developer
iOS DeveloperiOS Developer
iOS Developer
 

Recently uploaded

一比一原版(OU毕业证)美国俄克拉荷马大学毕业证如何办理
一比一原版(OU毕业证)美国俄克拉荷马大学毕业证如何办理一比一原版(OU毕业证)美国俄克拉荷马大学毕业证如何办理
一比一原版(OU毕业证)美国俄克拉荷马大学毕业证如何办理
67n7f53
 
The Power to Battle! Slideshow by: Kal-el
The Power to Battle! Slideshow by: Kal-elThe Power to Battle! Slideshow by: Kal-el
The Power to Battle! Slideshow by: Kal-el
Kal-el Shows
 
原版制作(MDIS毕业证书)新加坡管理发展学院毕业证学位证一模一样
原版制作(MDIS毕业证书)新加坡管理发展学院毕业证学位证一模一样原版制作(MDIS毕业证书)新加坡管理发展学院毕业证学位证一模一样
原版制作(MDIS毕业证书)新加坡管理发展学院毕业证学位证一模一样
hw2xf1m
 
World trade center in kerala proposal- AR. DEEKSHITH MAROLI 724519251008 REPORT
World trade center in kerala proposal- AR. DEEKSHITH MAROLI 724519251008 REPORTWorld trade center in kerala proposal- AR. DEEKSHITH MAROLI 724519251008 REPORT
World trade center in kerala proposal- AR. DEEKSHITH MAROLI 724519251008 REPORT
deekshithmaroli666
 
一比一原版(UoB毕业证)英国伯明翰大学毕业证如何办理
一比一原版(UoB毕业证)英国伯明翰大学毕业证如何办理一比一原版(UoB毕业证)英国伯明翰大学毕业证如何办理
一比一原版(UoB毕业证)英国伯明翰大学毕业证如何办理
zv943dhb
 
一比一原版美国哥伦比亚大学毕业证Columbia成绩单一模一样
一比一原版美国哥伦比亚大学毕业证Columbia成绩单一模一样一比一原版美国哥伦比亚大学毕业证Columbia成绩单一模一样
一比一原版美国哥伦比亚大学毕业证Columbia成绩单一模一样
881evgn0
 
一比一原版英国伦敦大学毕业证(London学位证)如何办理
一比一原版英国伦敦大学毕业证(London学位证)如何办理一比一原版英国伦敦大学毕业证(London学位证)如何办理
一比一原版英国伦敦大学毕业证(London学位证)如何办理
k4krdgxx
 
一比一原版(brunel毕业证书)布鲁内尔大学毕业证如何办理
一比一原版(brunel毕业证书)布鲁内尔大学毕业证如何办理一比一原版(brunel毕业证书)布鲁内尔大学毕业证如何办理
一比一原版(brunel毕业证书)布鲁内尔大学毕业证如何办理
aprhf21y
 
一比一原版(CSU毕业证书)查尔斯特大学毕业证如何办理
一比一原版(CSU毕业证书)查尔斯特大学毕业证如何办理一比一原版(CSU毕业证书)查尔斯特大学毕业证如何办理
一比一原版(CSU毕业证书)查尔斯特大学毕业证如何办理
67n7f53
 
一比一原版(UW毕业证书)华盛顿大学毕业证如何办理
一比一原版(UW毕业证书)华盛顿大学毕业证如何办理一比一原版(UW毕业证书)华盛顿大学毕业证如何办理
一比一原版(UW毕业证书)华盛顿大学毕业证如何办理
i990go7o
 
一比一原版(falmouth毕业证书)法尔茅斯大学毕业证如何办理
一比一原版(falmouth毕业证书)法尔茅斯大学毕业证如何办理一比一原版(falmouth毕业证书)法尔茅斯大学毕业证如何办理
一比一原版(falmouth毕业证书)法尔茅斯大学毕业证如何办理
xnhwr8v
 
一比一原版美国明尼苏达大学双城分校毕业证(UMTC学位证)如何办理
一比一原版美国明尼苏达大学双城分校毕业证(UMTC学位证)如何办理一比一原版美国明尼苏达大学双城分校毕业证(UMTC学位证)如何办理
一比一原版美国明尼苏达大学双城分校毕业证(UMTC学位证)如何办理
sf3cfttw
 
My Fashion PPT is my presentation on fashion and Trendss
My Fashion PPT is my presentation on fashion and TrendssMy Fashion PPT is my presentation on fashion and Trendss
My Fashion PPT is my presentation on fashion and Trendss
MedhaRana1
 
Plastic Molding Infographic - RPWORLD.pdf
Plastic Molding Infographic - RPWORLD.pdfPlastic Molding Infographic - RPWORLD.pdf
Plastic Molding Infographic - RPWORLD.pdf
RPWORLD Manufacturing
 
一比一原版(CSUEB毕业证)美国加州州立大学东湾分校毕业证如何办理
一比一原版(CSUEB毕业证)美国加州州立大学东湾分校毕业证如何办理一比一原版(CSUEB毕业证)美国加州州立大学东湾分校毕业证如何办理
一比一原版(CSUEB毕业证)美国加州州立大学东湾分校毕业证如何办理
stgq9v39
 
一比一原版美国俄勒冈大学毕业证(UO,UofO学位证)如何办理
一比一原版美国俄勒冈大学毕业证(UO,UofO学位证)如何办理一比一原版美国俄勒冈大学毕业证(UO,UofO学位证)如何办理
一比一原版美国俄勒冈大学毕业证(UO,UofO学位证)如何办理
lyurzi7r
 
一比一原版美国加州大学欧文分校毕业证(UCI学位证)如何办理
一比一原版美国加州大学欧文分校毕业证(UCI学位证)如何办理一比一原版美国加州大学欧文分校毕业证(UCI学位证)如何办理
一比一原版美国加州大学欧文分校毕业证(UCI学位证)如何办理
02tygie
 
一比一原版(Brunel毕业证)英国布鲁内尔大学毕业证如何办理
一比一原版(Brunel毕业证)英国布鲁内尔大学毕业证如何办理一比一原版(Brunel毕业证)英国布鲁内尔大学毕业证如何办理
一比一原版(Brunel毕业证)英国布鲁内尔大学毕业证如何办理
ka3y2ukz
 
一比一原版澳洲科廷科技大学毕业证(Curtin毕业证)如何办理
一比一原版澳洲科廷科技大学毕业证(Curtin毕业证)如何办理一比一原版澳洲科廷科技大学毕业证(Curtin毕业证)如何办理
一比一原版澳洲科廷科技大学毕业证(Curtin毕业证)如何办理
bz42w9z0
 
一比一原版(UC毕业证书)堪培拉大学毕业证如何办理
一比一原版(UC毕业证书)堪培拉大学毕业证如何办理一比一原版(UC毕业证书)堪培拉大学毕业证如何办理
一比一原版(UC毕业证书)堪培拉大学毕业证如何办理
wkip62b
 

Recently uploaded (20)

一比一原版(OU毕业证)美国俄克拉荷马大学毕业证如何办理
一比一原版(OU毕业证)美国俄克拉荷马大学毕业证如何办理一比一原版(OU毕业证)美国俄克拉荷马大学毕业证如何办理
一比一原版(OU毕业证)美国俄克拉荷马大学毕业证如何办理
 
The Power to Battle! Slideshow by: Kal-el
The Power to Battle! Slideshow by: Kal-elThe Power to Battle! Slideshow by: Kal-el
The Power to Battle! Slideshow by: Kal-el
 
原版制作(MDIS毕业证书)新加坡管理发展学院毕业证学位证一模一样
原版制作(MDIS毕业证书)新加坡管理发展学院毕业证学位证一模一样原版制作(MDIS毕业证书)新加坡管理发展学院毕业证学位证一模一样
原版制作(MDIS毕业证书)新加坡管理发展学院毕业证学位证一模一样
 
World trade center in kerala proposal- AR. DEEKSHITH MAROLI 724519251008 REPORT
World trade center in kerala proposal- AR. DEEKSHITH MAROLI 724519251008 REPORTWorld trade center in kerala proposal- AR. DEEKSHITH MAROLI 724519251008 REPORT
World trade center in kerala proposal- AR. DEEKSHITH MAROLI 724519251008 REPORT
 
一比一原版(UoB毕业证)英国伯明翰大学毕业证如何办理
一比一原版(UoB毕业证)英国伯明翰大学毕业证如何办理一比一原版(UoB毕业证)英国伯明翰大学毕业证如何办理
一比一原版(UoB毕业证)英国伯明翰大学毕业证如何办理
 
一比一原版美国哥伦比亚大学毕业证Columbia成绩单一模一样
一比一原版美国哥伦比亚大学毕业证Columbia成绩单一模一样一比一原版美国哥伦比亚大学毕业证Columbia成绩单一模一样
一比一原版美国哥伦比亚大学毕业证Columbia成绩单一模一样
 
一比一原版英国伦敦大学毕业证(London学位证)如何办理
一比一原版英国伦敦大学毕业证(London学位证)如何办理一比一原版英国伦敦大学毕业证(London学位证)如何办理
一比一原版英国伦敦大学毕业证(London学位证)如何办理
 
一比一原版(brunel毕业证书)布鲁内尔大学毕业证如何办理
一比一原版(brunel毕业证书)布鲁内尔大学毕业证如何办理一比一原版(brunel毕业证书)布鲁内尔大学毕业证如何办理
一比一原版(brunel毕业证书)布鲁内尔大学毕业证如何办理
 
一比一原版(CSU毕业证书)查尔斯特大学毕业证如何办理
一比一原版(CSU毕业证书)查尔斯特大学毕业证如何办理一比一原版(CSU毕业证书)查尔斯特大学毕业证如何办理
一比一原版(CSU毕业证书)查尔斯特大学毕业证如何办理
 
一比一原版(UW毕业证书)华盛顿大学毕业证如何办理
一比一原版(UW毕业证书)华盛顿大学毕业证如何办理一比一原版(UW毕业证书)华盛顿大学毕业证如何办理
一比一原版(UW毕业证书)华盛顿大学毕业证如何办理
 
一比一原版(falmouth毕业证书)法尔茅斯大学毕业证如何办理
一比一原版(falmouth毕业证书)法尔茅斯大学毕业证如何办理一比一原版(falmouth毕业证书)法尔茅斯大学毕业证如何办理
一比一原版(falmouth毕业证书)法尔茅斯大学毕业证如何办理
 
一比一原版美国明尼苏达大学双城分校毕业证(UMTC学位证)如何办理
一比一原版美国明尼苏达大学双城分校毕业证(UMTC学位证)如何办理一比一原版美国明尼苏达大学双城分校毕业证(UMTC学位证)如何办理
一比一原版美国明尼苏达大学双城分校毕业证(UMTC学位证)如何办理
 
My Fashion PPT is my presentation on fashion and Trendss
My Fashion PPT is my presentation on fashion and TrendssMy Fashion PPT is my presentation on fashion and Trendss
My Fashion PPT is my presentation on fashion and Trendss
 
Plastic Molding Infographic - RPWORLD.pdf
Plastic Molding Infographic - RPWORLD.pdfPlastic Molding Infographic - RPWORLD.pdf
Plastic Molding Infographic - RPWORLD.pdf
 
一比一原版(CSUEB毕业证)美国加州州立大学东湾分校毕业证如何办理
一比一原版(CSUEB毕业证)美国加州州立大学东湾分校毕业证如何办理一比一原版(CSUEB毕业证)美国加州州立大学东湾分校毕业证如何办理
一比一原版(CSUEB毕业证)美国加州州立大学东湾分校毕业证如何办理
 
一比一原版美国俄勒冈大学毕业证(UO,UofO学位证)如何办理
一比一原版美国俄勒冈大学毕业证(UO,UofO学位证)如何办理一比一原版美国俄勒冈大学毕业证(UO,UofO学位证)如何办理
一比一原版美国俄勒冈大学毕业证(UO,UofO学位证)如何办理
 
一比一原版美国加州大学欧文分校毕业证(UCI学位证)如何办理
一比一原版美国加州大学欧文分校毕业证(UCI学位证)如何办理一比一原版美国加州大学欧文分校毕业证(UCI学位证)如何办理
一比一原版美国加州大学欧文分校毕业证(UCI学位证)如何办理
 
一比一原版(Brunel毕业证)英国布鲁内尔大学毕业证如何办理
一比一原版(Brunel毕业证)英国布鲁内尔大学毕业证如何办理一比一原版(Brunel毕业证)英国布鲁内尔大学毕业证如何办理
一比一原版(Brunel毕业证)英国布鲁内尔大学毕业证如何办理
 
一比一原版澳洲科廷科技大学毕业证(Curtin毕业证)如何办理
一比一原版澳洲科廷科技大学毕业证(Curtin毕业证)如何办理一比一原版澳洲科廷科技大学毕业证(Curtin毕业证)如何办理
一比一原版澳洲科廷科技大学毕业证(Curtin毕业证)如何办理
 
一比一原版(UC毕业证书)堪培拉大学毕业证如何办理
一比一原版(UC毕业证书)堪培拉大学毕业证如何办理一比一原版(UC毕业证书)堪培拉大学毕业证如何办理
一比一原版(UC毕业证书)堪培拉大学毕业证如何办理
 

Creating delightful user experiences

  • 1.
  • 2.
  • 3.
  • 4.
  • 5.
  • 6. “Sorry bud, you can't party here.” We are bound to hit error states. Utilize them to improve engagement - Show new features, tips - Bring a smile with simple humor - Introduce them to less used features - Get feedback
  • 7. Users are accustomed to system gestures. - Pull to refresh - Side swipe to switch tabs - Bezel swipe for side bar - Long press, double tap etc.
  • 8. You can score more with transitions that pretty pixels. - Transitions add life to the app - Transitions can make the apps feel light and responsive - Transitions are harder to design - Half of the work is transferred to the developer
  • 9.
  • 10. There are ways to anticipate user mood and add features to make them smile - When an operation fails - When there is no connectivity - When breaking a bad news to the user - When showing a long loading screen
  • 11. Settings are boring part of the apps, make them more fun - Add easter eggs - Gamify settings usage to unlock badges/features - Rearrange items based on user behavior
  • 12. We can use the gamification model to script these delightful experiences. Each type of player has a delight trigger which can be understood and used in the right way.
  • 13.
  • 14. Most common user type - Just want to hangout with your app - Very low evangelizer quotient - You have to design for them, as they have numbers - Easy to please, easy to piss off
  • 15. The users who just tinker around - Low attention span - They like to browse through all corners of the app - They have used a lot of app - Hard to make them stay, but they find edge cases and breaking points in your app
  • 16. Least common type, but they’re evangelizers - They want to beat other users’ to the finish line - Great early adopters - Love to spread the word, they bring in crowd - Keep them constantly in conversation, they don’t mind bugs or crashes as long as they’re happy
  • 17. They love to play, and share - They have a lot spare time - Keep them engaged with simple gamification hooks - Throw in share options for them boast and spread the word - They use your app as long as they’ve not seen it all.
  • 18.
  • 19. Anusha Jayanti @Vennindoubt anusha.jayanti@dexetra.com anusha.jayanti@gmail.com *no robots were harmed while preparing this deck.

Editor's Notes

  1. Good examples for onboarding users: http://firsttimeux.tumblr.com/ Foursquare Google Drive
  2. Utilize gestures and find interesting ways to use them, if you don't have a direct purpose.