Local and corporate marketers bring different perspectives to the marketing process. Each has a slightly different definition of “win” that can put marketing objectives at odds. But that doesn’t have to be the outcome. Understanding why the perspectives are different can begin a journey towards creating common objectives.
The sharing of customers by corporate and local marketers is an important part of exploding brand value at the local level. Customers view their relationship with a branded product or service as a single relationship. While conflicts over customer ownership may naturally arise, it is important that corporate and local markets engage the consumer as one.
Relationship Marketing - Your Customers Are Human - lecture for City of Scott...Mike Jones ⚡
This was a lecture I gave to a small business course put together by the City of Scottsdale with Francine Hardaway and Philip Blackerby of Stealthmode Partners.
Marketing in our digital world is getting increasingly noisy. And while Inbound Marketing has done a great job of helping focus businesses on creating content (rather than just ads), it has some flaws. In this presentation we'll look at the pros and cons of Inbound Marketing and help put a new relationship-first framework together that will help businesses serve their customers well with their marketing content. The end result? More customers who are more loyal and more likely to share and refer your content and your business with others.
Hello Guys
I will complete your assignments any of subjects for cheap Price
with quality work
Provide you complete solutions..with turnitin Report
0% Plagiarism Guarantee..
Unlimited Revision Free Of Cost
100% Live Support
Cheap Price Grauntee
High Quality Guarantee to Other
100% Passed Grauntee
Before Deadline Delivery Guarantee
Regards & Thanks
Keith
WhatsApp:+61-451059254,+44-7958580065
Email:cheaponlineassignmenthelp@gmail.com
http://btechndassignment.cheapassignmenthelp.co.uk/
www.onlineassignmenthelp.com.au
www.cheapassignmenthelp.co.uk
www.freeassignmenthelp.acom
The sharing of customers by corporate and local marketers is an important part of exploding brand value at the local level. Customers view their relationship with a branded product or service as a single relationship. While conflicts over customer ownership may naturally arise, it is important that corporate and local markets engage the consumer as one.
Relationship Marketing - Your Customers Are Human - lecture for City of Scott...Mike Jones ⚡
This was a lecture I gave to a small business course put together by the City of Scottsdale with Francine Hardaway and Philip Blackerby of Stealthmode Partners.
Marketing in our digital world is getting increasingly noisy. And while Inbound Marketing has done a great job of helping focus businesses on creating content (rather than just ads), it has some flaws. In this presentation we'll look at the pros and cons of Inbound Marketing and help put a new relationship-first framework together that will help businesses serve their customers well with their marketing content. The end result? More customers who are more loyal and more likely to share and refer your content and your business with others.
Hello Guys
I will complete your assignments any of subjects for cheap Price
with quality work
Provide you complete solutions..with turnitin Report
0% Plagiarism Guarantee..
Unlimited Revision Free Of Cost
100% Live Support
Cheap Price Grauntee
High Quality Guarantee to Other
100% Passed Grauntee
Before Deadline Delivery Guarantee
Regards & Thanks
Keith
WhatsApp:+61-451059254,+44-7958580065
Email:cheaponlineassignmenthelp@gmail.com
http://btechndassignment.cheapassignmenthelp.co.uk/
www.onlineassignmenthelp.com.au
www.cheapassignmenthelp.co.uk
www.freeassignmenthelp.acom
Relationship Marketing: Where Personal Selling Fits - Chapter 2 of Fundamentals of Selling by Charles M. Futrell. Presented to the students of Tolani Institute of Adipur as a part of their Sales Management Course
“Marketing spends its time producing brochures that no-one wants!”
“Sales never follow up on the leads we generate for them”
“Marketing never give us any quality leads that are worth following up anyway….”
Brand loyalty is a certain way of feeling about a brand, and the relational commitment those feelings produce. Read this guide to help you understand and increase your brand loyalty.
Why PR Matters in Branding and Business Valuation.Bolaji Okusaga
Brand Valuation is an emerging subject, what with the IFRS recognition of attributes of the Brand as an intangible asset that can be factored into the value of Corporations.
This paper outlines the need for coordinated message delivery between corporate and local marketers and covers the following topics: revisiting the Local Moment of Truth, sharing your brand with local marketers,applying the omni-channel concept to blended marketing and four steps for message coordination.
The New Technology Trinity For Real Time Consumer EngagementSaepio Technologies
Explore how Big Data, Real-Time Decision Engines, and Multi-Channel Content Creation and Delivery Technology work together for Real-Time Consumer Engagement. Available at Saepio.com.
Relationship Marketing: Where Personal Selling Fits - Chapter 2 of Fundamentals of Selling by Charles M. Futrell. Presented to the students of Tolani Institute of Adipur as a part of their Sales Management Course
“Marketing spends its time producing brochures that no-one wants!”
“Sales never follow up on the leads we generate for them”
“Marketing never give us any quality leads that are worth following up anyway….”
Brand loyalty is a certain way of feeling about a brand, and the relational commitment those feelings produce. Read this guide to help you understand and increase your brand loyalty.
Why PR Matters in Branding and Business Valuation.Bolaji Okusaga
Brand Valuation is an emerging subject, what with the IFRS recognition of attributes of the Brand as an intangible asset that can be factored into the value of Corporations.
This paper outlines the need for coordinated message delivery between corporate and local marketers and covers the following topics: revisiting the Local Moment of Truth, sharing your brand with local marketers,applying the omni-channel concept to blended marketing and four steps for message coordination.
The New Technology Trinity For Real Time Consumer EngagementSaepio Technologies
Explore how Big Data, Real-Time Decision Engines, and Multi-Channel Content Creation and Delivery Technology work together for Real-Time Consumer Engagement. Available at Saepio.com.
Communication Strategies for Keeping Corporate and Local AlignedSaepio Technologies
In the era of easy email, enewsletters, instant messaging and digital everything, getting communications out to local marketers quickly and affordably is easy.
The challenge is that most corporate marketers are really good at these one-way communications. But, to explode brand value at the local level, corporate marketers must communicate WITH local marketers, not TO them.
Một số chiến thuật Affiliate Marketing có thể thúc đẩy doanh sốMarketingTrips
Trong bối cảnh thị trường bất ổn, người làm marketing cần không ngừng sáng tạo ra những phương thức marketing mới để thúc đẩy hiệu suất. Affiliate Marketing là chiến lược mà doanh nghiệp nên áp dụng.
Engaging the local marketing advisors that compete for mindshare of you local marketers may seem counterintuitive at first. However, by engaging them, the corporate marketer can influence them and turn them from an adversary to an advocate.
When aligned, these local marketing advisors can help maximize the value of the resources you provide to your local marketers.
8 Critical Success Factorsfor Lead GenerationGil.B
Until now, "lead generation" was associated with direct mail campaigns, sometimes supported by a flashy website, sporadic trade show appearances, intense email blasts or stabs at telemarketing, but with very little, if any, special attention brought to bear on the complex sale.
Meanwhile, marketers are constantly reminded that the company needs more sales leads NOW. Unfortunately, that immediacy often means sacrificing quality for sheer quantity.
A flood of ordinary, low-quality leads doesn\'t mean better sales - so why waste your time? The challenge is to adopt lead generation programs that will increase the odds of creating better sales leads, ultimately resulting in long-term, happy and profitable customers.
This paper outlines why consistency matters (particularly in the era of omni-channel customer engagement), the importance and power of local brand messaging, systems needed for mutually beneficial corporate and local marketing and three key steps for creating consistent brand messaging.
B2B marketing is no longer a matter of delivering support tools and services to the sales organisation. The challenge for marketing is to take more of an independent role in B2B as a positioning driver. The loss of an extremely close, direct connection between sales and marketing also causes a loss in the alignment of sales and marketing investments for driving business. There isn’t necessarily sufficient marketing focus on generating revenue streams, as sales often ignores what will drive future revenue. B2B sales and marketing needs to re-align its objectives and priorities.
marketing for dummies / introduction to marketing / what is marketingskyrocketskyrocket
MARKETING for dummies. This presentation will explain in detail in a way anyone, person, institution or organization will comprehend. These subjects will be explained:
WHAT IS MARKETING
MARKETING PROCESS
ROLES OF MARKETING
MARKETING ORGANIZATION STRUCTURE(MOS)
Marketing can be known as a management process responsible for IDENTIFYING, ANTICIPATING and SATISFYING customer requirements profitably.
And more will all be explained in this presentation, don’t forget to like if you enjoyed the presentation and visit our website for more info at www.skyrocket.ezyro.com. Enjoy!
Audience Targeting Techniques for B2B MarketersTodd Ebert
According to Google’s Changing Face of B2B Marketing, many B2B marketers operate under the myth that B2B marketing should only target the highest-level executives. In reality, the decision-making ecosystem has dramatically changed. 81% of non-C suite workers now have a say in purchase decisions.
“B2B marketers need to understand that it’s not just about targeting a specific buyer, online. The B2B decision making process is a journey that involves not just one audience, but many. Company influencers and end users actually weigh in on the purchase decision,” says Todd Ebert, MultiView’s Chief Marketing Officer.
This ebook shows B2B marketers how to navigate today’s changing world of digital marketing by understanding online audiences and applying a variety of audience targeting techniques.
Rebranding your business may necessitate a comprehensive and strategic effort, but it is oftentimes essential for continued success in the contemporary business environment. Whether you’re facing shifting customer preferences or expanding into new markets, a well-executed rebrand can help solidify your brand identity and improve overall market positioning.
In this presentation, we’ll explore various reasons why businesses may choose to undergo a complete or partial rebrand, including mergers and acquisitions, outdated visuals and design elements, reputation management concerns, as well as target audience clarity issues. We’ll also provide valuable insights on how to approach each of these challenges effectively during the rebranding process.
Download our FREE EBOOK to help you decide if now is the time to bring in the big guns (an agency) or roll up your sleeves and DIY for a bit longer: https://bit.ly/3N6CW0i
Franchise Marketing :
When it comes to franchise marketing, all major efforts will revolve around describing your brand to the consumer to establish a brand identity and encourage consumer engagement. To maximize the effects of these efforts, consumers must have a uniform experience at every touchpoint regardless of the franchise location.
Why sales funnel is important in affiliate marketingIlesanmiDare
"Affiliate Marketing Mastery: Building Profitable Sales Funnels"
Are you ready to unlock the secrets of affiliate marketing success? Discover the power of sales funnels and take your affiliate marketing efforts to the next level with this comprehensive ebook.
In "Affiliate Marketing Mastery: Building Profitable Sales Funnels," you will gain a deep understanding of how sales funnels can revolutionize your affiliate marketing business. Learn the art of capturing leads, nurturing relationships, and converting prospects into loyal customers.
This ebook takes you on a step-by-step journey, starting with the fundamentals of affiliate marketing and gradually delving into the intricacies of sales funnel design. Explore the different stages of a sales funnel, from creating awareness to inspiring action, and discover proven strategies to optimize each stage for maximum results.
Uncover the tools and resources essential for building high-converting sales funnels, including landing page builders, email marketing platforms, analytics tools, and affiliate networks. Master the art of audience targeting, crafting compelling lead magnets, and delivering personalized content to drive engagement and boost conversions.
Overcome common challenges faced in sales funnel optimization, such as low conversion rates and high cart abandonment rates, with practical solutions and expert insights. Gain valuable tips on establishing trust and credibility, implementing effective follow-up strategies, and leveraging social proof to inspire confidence in your audience.
As you progress through this ebook, you'll also discover advanced techniques for scaling and expanding your affiliate marketing business. Learn how to expand your reach, build strategic partnerships, leverage emerging trends, and continuously test and optimize your funnels to achieve sustainable growth.
With a focus on providing practical advice and actionable strategies, "Affiliate Marketing Mastery: Building Profitable Sales Funnels" is your go-to guide for mastering the art of affiliate marketing. Whether you're a beginner or an experienced affiliate marketer, this ebook equips you with the knowledge and tools you need to succeed in the competitive world of affiliate marketing.
Take the first step toward affiliate marketing mastery. Get your copy of "Affiliate Marketing Mastery: Building Profitable Sales Funnels" and unlock the potential of sales funnels to skyrocket your affiliate marketing success today.
Similar to Creating Common Objectives Between Corporate and Local Marketers (20)
Stay up to date on the current distributed marketing trends of 2013. We look at the top 10 trends for distributed marketing management, why we feel they're trends to watch, and how your company or organization can prepare. Don't be left out in 2013.
Marketing process optimization technologies are emerging everywhere. Yet none address all of the needs a corporate marketer has and none fit the definition of a complete, integrated enterprise marketing management system. But that doesn't mean you shouldn't start implementing EMM today.
Enabling Cross-Channel Marketing: Connecting Content Creation Processes to Dr...Saepio Technologies
Today’s marketing environment challenges marketers as never before. Distributed marketing is more complex. Customer and prospect data is available, but often unstructured. Marketing mediums are prolific, yet disconnected. Consumers no longer accept media messages; they expect to define and engage with them. And they expect consistent, relevant conversations with a brand, no matter when or where the conversation occurs.
Corporate marketers now realize that teams of creative talent or collections of tactical technologies thrown at a task will no longer achieve sustainable results. To successfully drive sales, marketing has to fundamentally change.
This guide is designed to help identify the opportunity and impact that embracing the idea of connecting with today's customers can have and provide the background on how to make this a reality. Included is information on:
* A community of ones
* Why current processes result in managed chaos
* How connected is better
* Where and how to start
* Three steps to a “connected is better” game plan
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
buy old yahoo accounts buy yahoo accountsSusan Laney
As a business owner, I understand the importance of having a strong online presence and leveraging various digital platforms to reach and engage with your target audience. One often overlooked yet highly valuable asset in this regard is the humble Yahoo account. While many may perceive Yahoo as a relic of the past, the truth is that these accounts still hold immense potential for businesses of all sizes.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
2. Creating Common Objectives Between the Corporate and Local Marketer
Table of Contents
Introduction................................................................................................................1
Chapter One - The Challenge of Different Perspectives.....................................2
Chapter Two - Defining“Win”for a Local Marketer.............................................3
Chapter Three - Defining and Creating a“Win”for a Corporate Marketer......5
Chapter Four - Five Steps for Creating Alignment..............................................9
Summary...................................................................................................................13
AboutThis Series
When we first published the Distributed Marketing Leadership Series guidebook“Exploding
Brand Value at the Local Level,”we had no expectation that it would quickly move to be one
of the all-time most downloaded content pieces from the Saepio library and sustain that
position for the next three years. But we probably shouldn’t have been surprised.
Exploding brand value at the local level is the objective of every distributed marketer. And
it’s not an easy task.
In this DMLS Guidebook series, we both revisit and expand on the concepts laid out in the
first guidebook and the subsequent industry-specific versions of this popular paper. In this
revisit, we find that much has changed since our first publication date. However, we are
frustrated by how much remains the same.
In particular, we are frustrated by the fact that while expansive, innovative distributed
marketing platform solutions are now fully market-tested and proven, many corporate and
local marketers are still struggling with basic relationships.
Thus, we have chosen to provide an expanded take on the Five (now Six) C’s of the win-win
brand marketing strategy. There’s nothing inherently profound about these six C’s. Yet, they
so often remain overlooked or minimized and a less-than-optimal brand value results. We
trust this expanded view will provide valuable insights that will help you build the effectives
of your distributed marketing efforts and truly explode brand value for your organization at
the local level.
Part 1 (available here) explored how to explode your brand’s value a the local level with the
6 C’s of corporate + local marketing.
Part 2 explores the importance of common objectives between corporate and local
marketers.
3. Creating Common Objectives Between the Corporate and Local Marketer 1
Introduction
Local marketing and corporate marketing is simply different, yet fully interdependent.
Corporate marketers may think or claim they don’t need local marketers, but they do.
Conversely, local marketers often question the value of corporate marketing. But they
shouldn’t. Brand value can only explode at the local level when the two entities work
seamlessly together.
In this Distributed Marketing Leadership Series Guidebook, we explore the importance of
Common Objectives between corporate and local marketers. As a concept, determining
common objectives sounds easy. As a practical reality, it’s hard.
Local and corporate marketers bring different perspectives to the marketing process. Each
has a slightly different definition of“win”that can put marketing objectives at odds. But
that doesn’t have to be the outcome. Understanding why the perspectives are different can
begin a journey towards creating common objectives.
Finally, learning to collectively focus on the common customer and prospect engagement
goals can often help organizations move from an“us/them”to a“we”approach to marketing.
As outlined in this guidebook, five simple steps can go a long ways toward helping achieve
this goal.
4. Creating Common Objectives Between the Corporate and Local Marketer 2
Chapter One
The Challenge of Different Perspectives
If you have seamless engagement between corporate and local marketing, count yourself
among the lucky few. Alignment is challenging and not frequently attained for a myriad of
reasons:
• Who determines what message to highlight?
• Whose money is being spent?
• What is the right blend between the corporate and local brand?
• What is the offer?
• What advertising channels should be used?
• Who owns the customer?
In nearly every one of these examples and in dozens more, the corporate and local
perspectives may be different. And that’s okay.
The challenge comes when corporate attempts to force its perspective on local and/or
when local ignores corporate and implements its own independent marketing based solely
on its perspective. Both entities are right, just different.
Corporate marketing brings key roles and strengths to the relationship:
• It is the creator and keeper of the brand and brand preference by the consumer.
• It has insights into the consumer and what messaging will mobilize the consumer.
• It has resources for quality creative development.
• It can drive traffic to local retailers and service providers based on brand preference.
Local marketing brings key strengths too:
• It has the front-line relationship with the consumer.
• It has insight into local preferences and events.
• It potentially has a strong, independent brand.
• It may generate traffic apart from the brand that turns into point of sale
opportunities for the brand.
Whether these unique strengths are viewed as conflicting or complimentary is largely in
the choice of the participants. When both parties view themselves as complimentary, not
conflicting, and build their interactions accordingly, common objectives emerge and brand
value can be maximized at the local level. This symbiotic relationship begins with pausing to
first understand what defines a“win”for each party.
5. Creating Common Objectives Between the Corporate and Local Marketer 3
ChapterTwo
Defining“Win”for a Local Marketer
The definition of“win”in the local marketer’s mind centers on three things:
The local marketer views corporate marketing’s contribution through the filter of how it
contributes to these objectives.
Driving New Revenues from Loyal Customers
Local marketers, like no one else, understand the importance of loyal customers. Repeat
business from the loyal customer base provides the foundation for business stability and
consistent cash flow. Loyal customers provide the word of mouth marketing and/or
additional purchases that fuels business growth.
In the local marketer’s mind, marketing begins (and sometimes ends) with customer
experience. If corporate brand value, brand preference and brand loyalty can contribute
to this in a measurable way, great. If not, it’s a distraction. It’s not that the local marketer
doesn’t understand, and perhaps even appreciate brand value, it simply becomes secondary
to customer traffic and sales. For cash to flow, activity – and particularly activity from loyal
customers – must be taking place.
Local marketers welcome help in generating repeat business with point-of-sale engagement
that expands cart size or service add-ons.
A“win”happens in the local marketer’s mind when corporate marketing helps support
customer experience, improves customer loyalty and increases loyal customer purchases.
New Revenues from New Customers
Local marketers look first to word-of-mouth marketing to drive first-time customer
encounters. Word-of-mouth marketing, particularly that coming from loyal customers, has
always been the primary driver of new customer trial use and is even more important today
thanks to social media.
That noted, local marketers do, however, recognize the need to augment word-of-mouth
marketing with general marketing and brand awareness activities. While the extent of the
investment in advertising and the type of advertising used will vary based upon a local
businesses’go to market strategy, one common goal is consistent with local marketers: they
want measurable results quickly.
New revenues from loyal customers.
Turning new customers into loyal customers.
New revenues from new customers.
Defining“win”for a local marketer
6. Creating Common Objectives Between the Corporate and Local Marketer 4
Local marketers are often at small businesses and cash flow is king. As a result, marketing
investments are typically judged based on short-term results. For example, will an advertising
expenditure return the investment within the cash flow window of the ad placement and
the payment due date (or at least within the operational expenses of a month or quarter)?
Thus, any brand-focused or brand-centric advertising campaign designed to create first-
time customers must be designed to also drive immediate return on investment.
Campaign effectiveness must also be easily measured. A direct, visible correlation between
advertising activity and consumer action is part of the local marketer’s definition of“win.”
Any assistance from corporate marketing for creating highly impactful, localized advertising
content and campaigns is greatly appreciated.
Turning New Customers into Loyal Customers
Finally, the importance of turning first time trial customers into loyal customers is not lost
on local marketers.
Service industry marketers focus on this by investing in branded, leave-behind materials
with strong shelf life (or front of the refrigerator life in many cases). Retailers provide special
second and third visit incentives to move trial purchase towards long-term shopping
patterns. Loyalty programs are often offered to any non-participating consumer.
No matter what the industry or frequency of product or service purchase, local marketers
seek to develop strong customer loyalty. Any support corporate marketing can provide on
this front is not only appreciated, but often used by the local marketer.
In conclusion, a“win”for local marketers is defined by consumer traffic and sales. A grow-
ing base of loyal customers, growing revenues from those customers and a strong word-
of-mouth marketing engine are viewed as key. Corporate support of these objectives in
tandem with new customer acquisition marketing campaigns that provide fast, measurable
results and which return cash quickly on any cash dispersed are what local marketers seek
most.
7. Creating Common Objectives Between the Corporate and Local Marketer
ChapterThree
Defining and Creating a“Win”for a Corporate Marketer
Ultimately, the definition of“win”for the corporate marketer is very much aligned with that
of the local marketer: Loyal customers, greater share of customer, creation of new customers
and developing new customers into loyal customers. How the corporate marketer must
compete to“win,”however, is much different.
Corporate marketers can only win at the cash register if they’ve won at multiple decision
points prior to the transaction:
In tandem with the local marketer, they must create demand for the
product or service vs. other consumer options.
They may have to win versus other choices at point of sale.
They must help connect the consumer with an affiliated local retail outlet
They must position the brand to be visible and preferred at the time
Defining and creating a‘win”for a corporate marketer
or service provider.
demand occurs.
To accomplish these tasks effectively, the corporate marketer needs to remain actively
engaged with the consumer and fully aligned with the local marketer, both of which can be
challenging.
(Note: While it is not the purpose of this paper, it is important to note that how a corporate
marketer engages in the local marketing does vary widely based on the go-to-market
nature of the business. This paper does not address these relevant differences – see the
Saepio paper“Exploding Brand Value at the Local Level“ for this information – but rather
looks at common needs from a more generic perspective.)
Demand Creation and Brand Preference in the Local Market
Corporate and local marketers collectively face a lot of competition for the consumers’
dollars. To win, the product or service they collectively offer must first become part of the
consumer’s overall spend and second, they collectively must become the supplier of choice
should the consumer decide to spend on a product or service they offer. That’s a tall order,
particularly if an established loyal customer base is not in place.
This is also a point where sometimes corporate and local marketing objectives don’t fully
align. A local marketer that offers more than one brand option for a particular product,
doesn’t likely care significantly which brand is selected. The front-line marketers, the retail
clerks or service individuals, most certainly don’t care. Thus, to“win”at the local level, the
corporate marketer must control his or her own destiny for demand creation and brand
preference in that local market.
5
8. Creating Common Objectives Between the Corporate and Local Marketer 6
To accomplish this, independent of local marketing involvement, a corporate marketer most
often must employ traditional brand marketing strategies and encourage brand loyalty and
promotion by customers (more on loyal customer marketing later). In many cases, brand
marketing won’t have a local aspect to it. National ad buys, event sponsorships, celebrity
endorsements, social presence, search marketing, online content, public relations and other
tactics are implemented largely independent of a local connection. However, with the
exception of e-commerce applications, for the actual purchase to happen, a local connec-
tion between the brand and the consumer must exist. Thus, for the demand creation and
brand preference generated through brand marketing to culminate in product or services
sold (part of the definition of a corporate marketing win), a partnership with local marketing
must be established.
This partnership, however, can’t simply be about both corporate and local marketers pro-
moting the product or service. It has to be about a coordinated brand message arriving to
customers and prospects. These consumers never view the brand from the perspective of
corporate and local roles. Instead, they see, hear, feel and touch one brand message.
A critical definition of“win”for the corporate marketer is the seamless continuation of
national brand marketing and messaging into the local market through local marketing
efforts.
Consumer Connections at the Local Level
As with local marketers, satisfied customers are critical to the national marketer. These
“brand spokespersons”are waiting to be mobilized to make repeat purchases, influence
prospective customers and lift overall brand awareness, value and preference. Connecting
to these individuals is nearly always part of the corporate marketer’s definition of a“win.”
For the corporate marketer to create and“own”this customer relationship, local participation
may be needed. Who owns the customer, however, is likely to create tension between
corporate and local marketers, and for obvious reasons. Just as the local marketer may not
ultimately care which branded product a customer selects at time of purchase, a corporate
marketer probably doesn’t really care which of its affiliated local marketers succeeds in win-
ning the business of the consumer, just that the business for the brand is won. Proactively
addressing this critical issue is essential to exploding brand value at a local level, yet many
brand marketers fail on this point. In so doing, they fail to gain the access to the customer
they want and the partnership with the local marketer that they need.
For the corporate marketer, no brand marketing activity may equal the importance of mobi-
lizing satisfied customers as brand ambassadors. Concurrently, creating common objectives
with local marketers around customer ownership and customer mobilization may be one
of the biggest challenges the corporate marketer faces (the issue of customer ownership
will be addressed at length in part five of this series on Exploding Brand Value at the Local
Level). To achieve the corporate marketer’s definition of“win,”common corporate and local
objectives must be found for this critical issue.
9. Creating Common Objectives Between the Corporate and Local Marketer 7
Winning at the Point of Decision
The corporate marketer’s job is not done until the cash register rings. All the work to build
category demand, brand awareness and preference, and consumer action comes down to a
single moment of truth when the consumer makes the purchase choice…
• A new car from the brand portfolio vs. a used vehicle from the lot.
• An HVAC unit option the service technician provides that is slightly less in cost.
• A hair cut for the kids from a salon two blocks down because its parking lot wasn’t
full.
• Or a choice to make no purchase at all…due to a competing use of the allocated
money or a lack of brand message continuity at point of sale.
POPAI research clearly shows that brand preference going into a point of purchase often
doesn’t translate into brand purchase. So many point-of-sale distractions and competitions
come into play. For the corporate marketer to win at this high-stakes moment, local market-
ing help is needed.
In fairness, and as outlined above, local marketers can’t be expected to judge“win”in the
same way. If a customer is engaged and a sale made, a local win occurs. Plus, a local
marketer may have multiple corporate marketers competing for the local marketer’s loyalty
and the consumer’s purchase. A point-of-decision“loss”for one corporate marketing
partner may be a win for another.
Given this scenario, is it even realistic for the corporate marketer to expect to find common
objectives with the local marketer? Absolutely. But, whether the point-of-sale environment
is one that involves a single brand and a buy versus no-buy decision, a field environment
where a salesperson or technician is influencing selection, or a retail environment where
multiple brand and product options are presented, the corporate marketer must take 100
percent responsibility for ensuring that brand visibility and advocacy is strong. Of course,
local marketer participation is needed, but corporate marketers must:
• Make brand marketing content easy to place or inject into the point-of-sale
environment.
• Provide informative resources for the local marketer and the consumer that extend
beyond brand specific messaging. For example, a resource that helps front-line
marketers close the sale.
• Provide packaging and point-of-sale brand marketing materials that are so
compelling that front-line marketers want to share them with consumers.
10. Creating Common Objectives Between the Corporate and Local Marketer 8
• Provide attention-demanding point-of-sale creative such as high impact banners
that are compelling not only to the consumer but also for the local marketer to use
(this strategy will be addressed at length in parts three and four of the Exploding
Brand Value at the Local Level series).
• Reward local marketers, where appropriate, through an easy to use and access MDF
or co-op funded marketing resource center.
The corporate marketer must remember that local marketers are consumers too. Winning
at the point of sale with the consumer begins with winning with the local marketer. Excep-
tional, compelling point of sale creative that wins the hearts of the local marketers is much
more likely to be displayed for consumers to see. People naturally like to share stuff they
like. To pass this test, the content must be viewed by the local marketer as lifting up the
overall point of sale environment and thus, unless you are a leading brand, often can’t be
product-centric.
Winning at the point of decision requires skillful execution by the corporate marketer but
can be a compelling, albeit necessary, win for both parties.
In summary, the definition of a“win”for the corporate marketer is similar to that of the local
marketer, yet requires a very different course of action. Creating demand and brand prefer-
ence, mobilizing customers and winning at the point of sale are all critical to the corporate
marketer. While all of these steps can be approached in isolation from the local marketer,
none of them should be. As shown above, the power of a blended corporate and local
marketing approach can bring positive results for corporate marketers, local marketers and
consumers alike.
11. Creating Common Objectives Between the Corporate and Local Marketer 9
Chapter Four
Five Steps for Creating Alignment
As the previous chapters illustrate, corporate and local marketers think and act differently,
and for good reason. Yet underneath these differences lay common objectives. The savvy
corporate marketer will seek to find, develop and communicate these common objectives
in a manner that meets the definition of win for local marketers.
The following five steps are a good starting point. While they are not an end-all recipe for
achieving common objectives, each has proven over time to be an effective tactic by lead-
ing brands. Note that each step is not an item to be completed, but rather a mindset to be
initiated. Success in finding common objectives between corporate and local marketers is
never defined by a time period or project, but is an ever evolving process.
Step 1: Create objectives from a local marketing perspective
Throughout his career, revered business author Stephen Covey stressed repeatedly the
importance of seeking first to understand and then to be understood. Nowhere is this
principle more important than in the relationship between corporate and local marketers.
Together, the two parties can explode brand value at the local level. Misaligned, they will
confuse and under serve consumers to the detriment of all parties.
Alignment begins by first seeking to understand what“win”means to the local marketing
partners. Once this is fully appreciated, common objectives can be built, strategies devel-
oped and tactics implemented.
To create common objectives through the lens of the local marketer:
• Recruit trusted local marketing partners for the process. Include both advocates
and adversaries from this group.
• Have a deep understanding of your own objectives and what “win” means to you.
Then be flexible in how you get to your definition of win.
• Be comprehensive and be diligent. Work first to define areas of easy alignment and
opportunity before working through the challenge areas. This will help define for
all parties the potential common objectives offers.
Step 2: Create compelling content
As a corporate marketer, your most challenging and judgmental audience will be your local
marketers. They come with a few hundred, make that thousand, opinions! And, they’re
pretty convinced you are clueless as to what matters to them. Prove them wrong.
One of the keys to gaining local marketing alignment will come through how well you
articulate the strategy that is behind the resources you provide. Take the time to explain
12. Creating Common Objectives Between the Corporate and Local Marketer
why the marketing resources provided was selected for them and how it benefits both the
local and corporate marketing objectives. Use your local marketing partner group to evalu-
ate the credibility of your case.
Another key is to simply wow the local marketers. Compelling content, particularly
extremely compelling graphic presentations, seems to subjugate petty local marketing
chatter. Like all marketers, local marketers are highly visual persons who find great content
appealing. Anchoring your local campaigns with compelling point-of-sale visuals can help
facilitate alignment of objects (no matter how“wrong”this approach may seem).
Some key considerations for your content strategy should be:
• Explain the strategy behind all marketing content. While the strategic reason for
the content might seem obvious to you, don’t presume that it will be to the local
marketer. Make sure to tell the strategy story from the local marketing perspective.
• Provide a proper blend for corporate and local visibility. Make sure content is
flexible and can easily be versioned to highlight local product preferences and/or
local branding.
• Keep content fresh. Pace the release of new marketing content so that you are
constantly providing new materials. Frequency of new content lets you continually
reinforce messages around shared objectives, constantly instruct what you
recommend local marketers do with the content you provide and constantly be
top-of-mind and viewed as a vested partner.
Step 3: Build an easy, strong brand content resource that fits their needs, not yours
This step is pretty straight forward and obvious; if you want local marketers to partner with
you in exploding brand value at the local level, you have to provide the resources for them
to do so.
Most organizations have some form of a brand content library. The one’s who excel, how-
ever, have a solution that is specifically built around local marketers’needs. These often
include raw marketing assets (images and the like), al a carte marketing materials (stand
alone ads/emails), customer communications tools (e-newsletters) and turn-key campaigns.
These also incorporate the principles outlined above of providing content from the local
marketing perspective versus the corporate perspective.
When building a resource center, consider the following:
• Provide a single resource. Resource centers that send an individual to one location
for print ads, another for email, another for digital display and still another for mobile
make participation difficult. Look for solutions that allow you to put all content in
one location.
10
13. Creating Common Objectives Between the Corporate and Local Marketer
• Make marketing campaign implementation easy. One strong benefit you can
provide to your local marketers is automating the process of campaign execution.
Make sure your solution does this well.
• Automate the local versioning. Don’t make your local marketers do the work of
localizing the marketing content. Do this for them by applying a dynamic content
assembly philosophy to your resource center. Plus, this will provide great down-the-
road benefits to you through easy updating of both future and previously localized
content.
Step 4: Create a viable method for sharing a customer
Finding alignment on what sharing a customer means is really important and not at all easy.
Loyal customers are so important to both corporate and local marketers and often there are
different motives for the relationship that are contradictory.
On the other side of the experience, the customer doesn’t think of the corporate and local
brand marketing as separate. The customer only looks for a common, consistent and coor-
dinated message. As a corporate marketer, create a strong focus on this customer perspec-
tive. If you can design a program to fit the customer needs, the corporate and local issues
may self resolve.
Consider the following as you address how to share a customer:
• Strive for consistent messaging to the customer. While this can be the starting point
for a shared customer relationship, keep in mind that the local marketer may need
to communicate with the customer in ways beyond those that meet your needs.
• Use email as a starting point for shared list management. Distributed marketing
organizations have unique email marketing challenges that include the importance
of consistent messaging but that primarily center around coordination of message
timing and message content and the management of email compliance, opt-out
and deliverability. As a result of this complexity, email marketing to customers is an
excellent starting point for joint customer management.
• Localization of all shared customer communications. As a corporate marketer,
respect the local marketer’s relationship with the customer by making sure to
include a visual or text connection between the customer and the local marketer in
all of your communications with the customer.
Step 5: Lift all aspects of the local marketer’s business, not just the branded product
or service
Finding the right blend of corporate brand advocacy and local marketing enablement can
help create common objectives. Note the importance of the word blend. Many organiza-
tions try to find balance and therein fail. It is a nuanced but important differentiation…
11
14. Creating Common Objectives Between the Corporate and Local Marketer
common objectives are blended objectives while balanced objectives simply co-exist.
Exploding brand value at the local level requires blended objectives.
Blended objectives happen when personal objectives are subjugated. As noted at the
outset of this chapter, as a corporate marketer you do not need to give up what you want to
accomplish but you may need to be flexible in how that is accomplished. Many of the most
successful corporate/local marketing partnerships begin with corporate marketing first
looking at how to make local marketing successful and then looking at how to be central to
that success.
Any genuine interest in the local marketer’s success will show through in the resources
provided. Consider the following to ensure this focus:
• Build a local marketing strategy before you build a corporate one. Put yourself in
the role of your local marketing partner. Outline your objectives. Determine what
support you want from corporate. Do this exercise for the various customer facing
environments you support.
• Profile the brand experience expectation from the perspective of a customer or
consumer. Like with the local marketing perspective, role play as the consumer.
Look at what communications you want, when you want it and how you view the
brand and where you experience it.
• Build a customer and local focused corporate marketing strategy. By helping all
partnering parties meet their objectives, you often will meet yours.
12
15. Creating Common Objectives Between the Corporate and Local Marketer
Summary
Creating common objectives between corporate and local marketers can be a challenging
process. It is, however, a most critical one for exploding brand value at the local level.
The challenge primarily lies in the differing perspectives of corporate and local marketers.
Both perspectives are relevant, correct and valuable but the definition of“win”for each
party is slightly different.
“Win”for a local marketer means a loyal customer base, strong word-of-mouth marketing
from that base, sales growth from existing and new customers and turning trial customers
into loyal ones. While corporate has the same objectives, the pathway to“win”is different.
Corporate must focus on creating market demand and brand preference, on consumer
connections at the local level, and on winning at the point of decision.
Given these different perspectives and needs, creating common objectives between
corporate and local marketers is critical for the corporate marketing manager of a distrib-
uted marketing network. Five steps that should be implemented in this endeavor are:
• Create objectives from a local marketing perspective
• Create compelling content
• Build an easy, strong brand content resource that fits their needs, not yours
• Create a viable method for sharing a customer
• Lift all aspects of the local marketer’s business, not just the branded product or
service.
With common objectives defined and corporate and local marketing strategy aligned,
exploding brand value at the local level is one step closer to a vibrant reality.
13
16. Creating Common Objectives Between the Corporate and Local Marketer
About Saepio
Saepio makes it easy for corporate and local marketers to build and run effective and
engaging all-channel marketing campaigns. Saepio’s powerful MarketPort marketing
platform starts with easy …
• Easy to Build and Run Cross-Channel Campaigns because everything – email,
landing pages, social, mobile, digital banner ads, signage, print ads, direct mail, and
much more – are all managed in a single, integrated digital marketing platform.
• Easy to Maximize Brand Value at the Local Level because local and corporate
marketers share a single platform but experience the same platform differently based
on their roles. Brand control, speed to market, and content localization is all easily
accomplished whether messages are for local, national or global audiences and
corporate marketers can easily assign campaign tasks to local marketers.
• Easy to Engage Customers with personalized, relevant messages because corporate
intelligence gleaned from CRM data, customer analytics, consumer actions and more
can determine what content is served when, where and how.
• Easy to Automate Marketing Fulfillment because robust workflow enables every
cross channel customer touch point to happen automatically whether launched by
corporate marketing, initiated by a local marketer or triggered by a customer’s action.
This robust yet simplified approach to today’s complex marketing challenges is in use at
hundreds of leading companies and organizations, including many of the world’s most
powerful brands. It is transforming the way corporations focus and manage their marketing
efforts in a world that introduces new channels, new competitors, new regulations and new
opportunities at every turn.
Visit Saepio.com, email sales@saepio.com or call 877-468-7613 to learn more.
For More Information
Contact Us
Saepio Technologies
600 Broadway Suite 400
Kansas City, MO 64105
Email
info@saepio.com
CallToll Free
877-468-7613 to learn more
14
ShareThis Document with your Network
Follow Us: