This document discusses how integrating technology ("high tech") with patient-centered care ("high touch") allows healthcare practices to shift from disease-focused to outcome-focused long-term care. It argues that point-of-care information systems are needed for this paradigm shift, featuring easy interfaces and multimedia records. Key elements for the right technology include simplicity, reliability, digital format, point-of-care focus, fault tolerance, and return on investment. The company's IT-IS services address these elements through customized solutions.