Cpl CEE SSC / BPO Salary Survey 2017
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The document is a salary survey for business services roles in Central and Eastern Europe. It provides salary ranges in Euros for various finance, accounting, HR, IT and other business support roles in the Czech Republic, Slovakia, Hungary and Poland. The roles are broken down by level (junior, mid, senior, manager) and languages required. It also includes brief summaries of trends in the business services sector across the region, including expected workforce growth and demand for multilingual talent, particularly German speakers.
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Cpl CEE SSC / BPO Salary Survey 2017
- 1. C E E B U S I N E S S S E R V I C E S Q 1 / Q 2 2 0 1 7 S A L A R Y S U R V E Y CZECH REPUBLIC / SLOVAKIA / HUNGARY / POLAND
- 2. N E E D ACC E S S TO D E TA I L E D M A R K E T I N S I G H T S ? CO N TAC T U S TO G E T M O R E I N F O R M AT I O N A B O U T C P L R E P O R T S .
- 3. 08 Finance & Accounting 12 Financial Services 14 Human Resources 16 IT Technical Support 18 Software Development 20 Management 22 Logistics & Procurement 24 Business Support & Sales
- 4. CZECH REPUBLIC 27,03 CZK SLOVAKIA - HUNGARY 300,00 HUF POLAND 4,30 PLN Methodology and Euro exchange rate DISCLAIMER The salary guides contained herewith have been constructed to represent average salaries across a range of roles and sectors within organizations operating across the Central Eastern European region. These figures represent monthly salaries only and therefore do not include bonuses, pensions, health, stock options or shares, cars or car allowances or any other pay or non-pay benefits. METHODOLOGY All salary data presented in this report is based on a detailed analysis of offers made by employers operating in the CEE region and the salary expectations of the candidates from business services sectors across the CEE region. LANGUAGE GROUPS EXPLANATION I – only English II – English + French/Spanish/Italian etc. (medium) III – English + German/Dutch etc. (difficult)
- 5. 5 Sector snapshot HR leaders from the CEE Business Services sector have announced the intention to increase the workforce over the next 12 months. • The CEE region is still the most attractive FDI location for Business Services. • There are almost 50 SSCs in Slovakia, more than 100 SSCs in Hungary, more than 200 SSCs in Czech Republic and almost 940 SSCs in Poland. • In the long run, employment growth is still anticipated in the region. In the Czech Republic it is estimated that there will be 100,000 employees in SSC/BPO business in 2020, and 300,000 in SSC in Poland by 2020. • In the Czech Republic SSC/BPO business, with approximately 75,000 employees, is the second biggest industry in the Czech economy (after the automotive industry – approximately 115,000 employees). • An interesting trend in the SSC/BPO business environment is coming from engineering companies that have plants located outside the biggest cities, and are also opening small internal BSC´s in the location near to their plants. • The SSCs which were established 3-4 years ago are now transferring new projects into the CEE region. More mature SSCs are sending junior roles to Manila or India and transferring more complex roles to the CEE region. • The Polish cities of Krakow, Lodz and Wroclaw are the fastest growing locations, according to anticipated office space demand. • In 2016 in Brno, 1.5x more square meters were rented than were newly built. • BREXIT may bring a new flow of investments to the CEE. • Retaining current employees is now as important as attracting new ones. • Most of the SSC/BPOs are competing for the same Candidate profiles, therefore employer branding is becoming more and more important for successful talent acquisition strategies. • Salaries are expected to grow by 5-8% during 2017.
- 6. The Most Desired Foreign Languages in the CEE Region Business Services sector and it’s demand for multilingual candidates is now more challenging than ever before. Next to English, which is now considered as a standard, today the most desired language in Central Eastern Europe is German. Due to extremely high demand, German speakers are the most difficult to find on the market - the demand is still higher than a number of available talent, as most of the companies are targeting candidates with a similar skillset. Most employers are accepting B2-C1 level as sufficient but many are pushed to accept even A2-B1 level for back office roles such as AP, Travel & Expenses, Master data etc. and offering language courses to improve language skills and give added value to candidates. Other most demanded languages such as French, Italian and Spanish are not that challenging to find as in most of the European cities there are lots of expats living and working in SSC/BPO business. The most difficult to find are Dutch and Nordic languages which are sometimes in demand (more in Poland comparing to other locations). In this case required proficiency level is high - native speaker (C2) or level C1-B2. Language premiums and relocation support are additional candidate attraction support to help source potential employees. With the rising number of new SSC/BPO business coming to CEE and increasing number of local companies creating their own service centres, we are expecting an increase in the demand for all languages mentioned above in 2017. Štěpánka Kavanová Client Relationship & Business Development Lead Czech Republic
- 7. GERMAN FRENCH / SPANISH / ITALIAN NORDIC LANGUAGES DUTCH AP / AR / GL ACCOUNTANTS FINANCIAL ANALYSTS PAYROLL / COLLECTIONS ACCOUNTANTS HR ADMINISTRATORS TECHNICAL SUPPORT AGENTS THE MOST DESIRED LANGUAGES AND POSITIONS:
- 8. F I N A N C E & A C C O U N T I N G G R O S S M O N T H L Y S A L A R I E S I N E U R
- 9. ROLE CZECH REPUBLIC SLOVAKIA HUNGARY POLAND PRAGUE BRNO BRATISLAVA BUDAPEST KRAKOW WARSAW POZNAN WROCLAW TRI-CITY MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX JUNIOR AP/AR ACCOUNTANT* Language group I ge 900 1000 750 1000 800 1000 900 1050 850 1050 850 950 800 900 850 900 800 1000 Language group II 1000 1100 1000 1100 900 1100 1000 1050 950 1100 950 1150 900 1000 900 1000 950 1150 Language group III 1100 1200 1100 1200 1000 1200 1100 1250 1100 1300 1050 1300 1000 1200 1100 1250 1000 1300 AP/AR ACCOUNTANT* Language group I 1100 1200 950 1100 1000 1200 1000 1100 1000 1100 950 1200 900 1250 900 1200 950 1200 Language group II 1200 1300 1100 1200 1000 1300 1100 1150 1200 1300 1150 1300 1000 1300 1000 1400 1250 1350 Language group III 1300 1400 1200 1300 1100 1400 1150 1300 1300 1400 1200 1450 1100 1400 1200 1500 1300 1500 SENIOR AR/AP ACCOUNTANT* Language group I 1400 1450 1200 1300 1200 1500 1250 1350 1300 1400 1300 1400 1200 1400 1200 1400 1300 1400 Language group II 1450 1500 1300 1450 1200 1600 1300 1450 1400 1550 1350 1500 1300 1500 1400 1600 1350 1450 Language group III 1500 1650 1450 1650 1300 1600 1350 1500 1450 1750 1500 1750 1400 1650 1700 1850 1400 1600 9
- 10. ROLE CZECH REPUBLIC SLOVAKIA HUNGARY POLAND PRAGUE BRNO BRATISLAVA BUDAPEST KRAKOW WARSAW POZNAN WROCLAW TRI-CITY MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX AP/AR Team Leader 1650 2200 1450 1950 1500 2200 1700 2250 1700 2450 1650 2600 1500 2300 1450 2400 1550 2200 AP/AR Manager 2500 3500 2500 3500 2000 3500 3200 3400 2400 4000 2500 4000 2400 3500 2500 4000 2500 3500 Junior GL Accountant 1100 1300 950 1100 1000 1300 1200 1400 950 1100 1000 1300 900 1100 950 1000 950 1050 GL Accountant 1300 1500 1050 1300 1200 1600 1400 1550 1050 1350 1250 1650 1050 1400 1100 1500 1050 1600 Senior GL Accountant 1450 1650 1200 1400 1500 1800 1800 2100 1200 1550 1500 1800 1250 1750 1300 1650 1250 1750 GL Team Leader 1800 2600 1500 2100 1800 2200 2200 2800 1700 2250 1800 2850 1650 2600 1450 2500 1500 2700 Junior Billing Specialist 1000 1200 850 1000 800 1000 1000 1150 850 1050 850 1000 800 950 850 950 900 1000 Billing Specialist 1200 1300 950 1100 1000 1200 1100 1200 950 1100 900 1150 900 1000 900 1100 950 1150 Senior Billing Specialist 1300 1650 950 1300 1200 1400 1250 1500 1100 1550 1050 1650 1050 1550 1050 1550 1000 1450 Junior Fixed Assets Specialist 1000 1250 900 1050 850 1100 1000 1100 1000 1400 1200 1500 1000 1350 1000 1350 1050 1200 Fixed Assets Specialist 1250 1450 1000 1100 950 1200 1150 1250 1150 1550 1450 1500 1150 1450 1150 1450 1100 1550 Senior Fixed Assets Specialist 1500 1850 1250 1450 1200 1500 1500 1700 1400 1600 1650 1900 1350 1600 1400 1800 1450 1850 10
- 11. ROLE CZECH REPUBLIC SLOVAKIA HUNGARY POLAND PRAGUE BRNO BRATISLAVA BUDAPEST KRAKOW WARSAW POZNAN WROCLAW TRI-CITY MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX Process Manager 2500 4000 2000 4000 1800 3000 3000 4600 2400 4300 2850 4750 2200 4200 2400 4300 2450 4250 Cash Allocation Specialist 1000 1200 900 1100 1000 1200 1050 1200 1200 1450 1300 1450 1200 1500 1150 1450 1300 1500 Senior Cash Allocation Specialist 1300 1500 1100 1350 1200 1400 1250 1500 1350 1650 1450 1800 1350 1650 1300 1650 1400 1750 Tax Accountant/Analyst 1300 1450 1100 1350 1000 1400 1100 1500 1200 1450 1350 2000 1300 1550 1150 1450 1400 1900 Senior Tax/VAT Analyst 1850 2000 1400 1800 1200 1800 1400 2000 1400 1800 1750 2400 1400 1800 1400 1800 1600 2100 Controller 1200 1700 1200 1500 1100 1400 1200 1600 1500 2000 1800 2200 1300 1500 1300 1600 1550 2000 Senior Controller 1700 2600 1600 2100 1400 2000 1900 2300 2000 3000 2500 3500 1600 2200 1800 2500 2300 3000 FP&A Manager 3000 4400 2800 4000 2800 4000 2000 3000 3300 4400 3500 4500 3000 4500 3000 4000 3000 4200 Controlling Manager 3000 4000 2800 4000 2800 4000 3100 3300 3500 5000 3000 4500 3000 4500 3000 4000 3000 4000 11
- 12. F I N A N C I A L S E R V I C E S G R O S S M O N T H L Y S A L A R I E S I N E U R
- 13. ROLE CZECH REPUBLIC SLOVAKIA HUNGARY POLAND PRAGUE BRNO BRATISLAVA BUDAPEST KRAKOW WARSAW POZNAN WROCLAW TRI-CITY MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX Junior Fund Accountant 900 1100 800 900 900 1200 1000 1200 1100 1200 950 1200 900 1100 850 1050 950 1050 Fund Accountant 1100 1300 950 1050 1000 1400 1200 1500 1200 1600 1200 1850 1200 1650 1200 1750 1100 1850 Senior Fund Accountant 1300 1600 1100 1500 1200 1600 1500 1850 1400 1850 1450 2150 1400 1900 1500 1900 1450 2100 Junior Data Analyst 1100 1300 950 1050 950 1200 1100 1250 950 1100 950 1200 900 1000 950 1100 900 1150 Data Analyst 1300 1500 1050 1300 1000 1300 1200 1400 1100 1200 1000 1400 950 1100 950 1150 1000 1250 Senior Data Analyst 1500 1700 1300 1650 1200 1500 1300 1700 1350 1800 1350 1800 1350 1700 1350 1800 1400 1800 Junior Financial Analyst 1100 1500 900 1200 1000 1300 1100 1300 1150 1300 1200 1550 900 1300 950 1300 1000 1450 Financial Analyst 1500 2050 1100 1400 1300 1500 1400 1550 1250 1550 1450 1650 1150 1500 1150 1650 1350 1600 Senior Financial Analyst 2000 2500 1400 2000 1500 2000 1600 1900 1550 2000 1800 2500 1550 1900 1550 2000 1500 1800 Junior Business Analyst 1100 1500 1000 1300 1000 1300 1250 1350 1300 1500 1000 1500 950 1300 1000 1300 1000 1350 Business Analyst 1300 1650 1300 1650 1200 1700 1450 1600 1600 1700 1450 1650 1200 1550 1250 1450 1300 1500 Senior Business Analyst 1700 2600 1650 2600 1500 2000 1700 2100 1800 2050 1800 2250 1650 2000 1650 2000 1650 2000 Junior Project Manager 1300 1600 1200 1600 1000 1300 2000 2600 1550 2150 1600 2250 1550 2150 1550 2150 1650 2100 Senior Project Manager 2300 3300 1850 3000 1750 2500 2600 3500 2850 4050 2850 4250 2600 4000 2850 4050 2700 4000 13
- 14. H U M A N R E S O U R C E S G R O S S M O N T H L Y S A L A R I E S I N E U R
- 15. ROLE CZECH REPUBLIC SLOVAKIA HUNGARY POLAND PRAGUE BRNO BRATISLAVA BUDAPEST KRAKOW WARSAW POZNAN WROCLAW TRI-CITY MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX Junior Payroll Specialist 850 1000 800 1000 1000 1200 1000 1250 1000 1100 900 1000 850 950 900 1000 900 1100 Payroll Specialist 1000 1300 1000 1200 1200 1600 1100 1400 1150 1450 1100 1550 1000 1500 1000 1450 1000 1400 Senior Payroll Specialist 1100 1500 1200 1450 1400 1800 1500 2000 1450 2050 1550 2350 1500 1900 1550 2000 1500 2000 Junior HR Admin&Reporting 850 950 850 950 1000 1300 1100 1200 1000 1100 900 1100 850 950 900 1000 950 1050 HR Admin&Reporting 900 1300 950 1000 1200 1500 1000 1300 1150 1450 1200 1550 950 1350 1100 1350 1100 1450 Senior HR Admin&Reporting 1300 1500 1200 1400 1400 1700 1300 1600 1450 2050 1450 2000 1200 1650 1300 1850 1300 1800 Junior Recruitment Specialist 850 1050 900 1000 1000 1300 900 1100 950 1200 900 1050 850 1050 900 1000 900 1000 Recruitment Specialist 1050 1300 1000 1200 1200 1500 1150 1350 1200 1400 1250 1450 1000 1200 1150 1300 1000 1300 Senior Recruitment Specialist 1300 1500 1200 1400 1400 1800 1600 1800 1500 1700 1400 1650 1050 1550 1350 1550 1300 1550 Compensation & Benefits Specialist 1300 1650 1200 1550 1500 1650 1500 2000 1300 1600 1500 1850 1000 1450 1100 1500 1600 1700 HR SUPPORT* Language group I 850 1100 850 1000 1000 1100 1000 1100 1000 1200 1000 1200 850 950 950 1000 850 1000 Language group II 1000 1300 900 1100 1000 1200 1100 1400 1200 1400 1200 1350 950 1100 1000 1200 1000 1350 Language group III 1300 1600 1000 1250 1100 1300 1400 1600 1500 1600 1400 1650 1200 1500 1200 1500 1200 1500 15
- 16. I T T E C H N I C A L S U P P O R T G R O S S M O N T H L Y S A L A R I E S I N E U R
- 17. ROLE CZECH REPUBLIC SLOVAKIA HUNGARY POLAND PRAGUE BRNO BRATISLAVA BUDAPEST KRAKOW WARSAW POZNAN WROCLAW TRI-CITY MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX 1st Line Technical Support 950 1300 950 1150 900 1200 900 1300 1000 1200 1000 1250 900 1200 1000 1300 950 1200 2nd Line Technical Support 1300 1650 1150 1600 1200 1500 1400 1800 1200 1650 1200 1650 1200 1650 1200 1600 1100 1500 3rd Line Technical Support 1650 2650 1600 2500 1600 1800 1650 2100 1800 2500 1650 2200 1550 2150 1800 2200 1550 2100 Junior System Administrator 1000 1100 950 1100 1000 1300 1100 1400 1200 1650 1200 1650 1150 1450 1200 1600 1000 1600 Senior System Administrator 1850 3300 1600 2700 1600 2000 1800 2750 1650 2600 1900 2600 1700 2350 2000 2800 1900 2400 IT Service Desk Team Leader 2000 2500 1700 2500 1800 2000 1600 2500 1650 2850 1800 2650 1650 2600 2500 3000 1900 2500 IT Service Desk Process Manager 2250 3300 2200 3300 2000 2500 2500 3500 2400 3350 3000 3800 2400 3250 3000 3500 2500 3500 Network Administrator 1st level 1100 1300 950 1150 1200 1400 1500 1750 1000 1200 1200 1550 1000 1250 1000 1200 1000 1200 Network Administrator 2nd level 1450 1850 1150 1850 1500 1800 1850 2000 1450 2000 1650 2100 1250 1600 1450 2050 1500 2000 Network Administrator 3rd level 2200 2950 1850 2950 1800 2500 2100 2600 2000 3000 2000 2500 1650 2100 2000 2500 2050 2500 17
- 18. S O F T WA R E D E V E L O P M E N T G R O S S M O N T H L Y S A L A R I E S I N E U R
- 19. ROLE CZECH REPUBLIC SLOVAKIA HUNGARY POLAND PRAGUE BRNO BRATISLAVA BUDAPEST KRAKOW WARSAW POZNAN WROCLAW TRI-CITY MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX Junior Software Developer C/C++ 1100 1300 1100 1350 1200 1600 1500 1700 1100 1650 1350 1800 1200 1600 1100 1550 1100 1550 Software Developer C/C++ 1650 2200 1500 2100 1500 2000 2000 2500 1450 2150 1900 2400 1700 2300 1550 2150 1500 2200 Senior Software Developer C/C++ 2600 2950 1600 2800 2000 3000 2300 3500 2500 3500 2150 3350 2100 3400 1900 2850 2000 3000 Junior Software Developer Java 1300 1550 1300 1500 1300 1800 1700 2000 1200 1900 1350 2150 1200 1700 1200 1900 1200 2100 Software Developer Java 2200 2600 1600 2400 1500 2200 2100 2500 2150 3350 2250 3400 1800 2350 2000 3000 1900 2600 Senior Software Developer Java 2950 3700 2250 3500 2000 3000 2500 4000 2400 3600 2450 3700 2400 3600 3000 3500 2300 3500 Team Leader Software Developer 3300 4050 2100 3800 2500 3500 4000 5000 2400 3800 3000 3850 2600 3450 3000 3500 2800 3600 Software Developer Manager 3150 4050 1900 4000 3000 5000 4500 6500 2850 4500 2900 4500 2650 3800 3500 3800 2700 4000 .NET Developer 1500 2950 1200 2800 1400 2000 2200 2600 2000 2950 2000 3100 1850 2500 2000 2600 2000 3000 Senior .NET Developer 2950 3700 2200 3300 1600 3000 2600 3800 3000 4000 3200 4250 2500 3500 2800 3200 2300 3600 Front-end Developer 1100 2600 1200 2800 1500 2200 1600 2600 1500 3500 1500 4000 1400 3500 1500 3000 1500 2500 Business Intelligence Developer N/A N/A N/A N/A 1800 2500 1800 2300 2000 3000 2000 3000 2000 3000 2000 2500 1800 3000 Senior Business Intelligence Developer N/A N/A N/A N/A 2500 3200 2400 3500 3000 4000 3050 4000 2700 3700 2500 3000 2300 4000 19
- 20. M A N A G E M E N T G R O S S M O N T H L Y S A L A R I E S I N E U R
- 21. ROLE CZECH REPUBLIC SLOVAKIA HUNGARY POLAND PRAGUE BRNO BRATISLAVA BUDAPEST KRAKOW WARSAW POZNAN WROCLAW TRI-CITY MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX Head of SSC up to 100 FTE 4500 5600 3700 5600 4000 5500 3000 4500 5000 6500 4500 6800 4600 6500 4800 6800 4000 6000 Head of SSC up to 100-499 FTE 5600 8100 5600 7500 5500 8000 4500 6500 6500 8300 6500 8500 5800 8000 6500 8500 6000 8000 Head of SSC up to 500+ FTE 8100 12000 7400 9500 6500 10000 7000 10000 8000 12500 8000 12500 7500 11000 7500 12500 7000 11000 Process Operations Director 4000 7400 3500 5000 4000 6000 3500 5000 5200 8000 6200 8000 5250 8000 4750 8000 6200 8000 Transition Manager 3000 5600 2500 4400 2500 5000 2900 4750 3000 5300 3550 5700 2850 5000 2850 5250 3800 5700 HR Director 3700 5600 2900 4400 3500 5000 2200 4750 3500 5700 3800 5950 2850 5700 2850 5950 3800 5700 Process Manager 2300 4400 2100 4100 2500 3500 2200 4750 3000 4800 3550 5000 3350 4500 2850 4750 3800 5000 Process Team Leader 2000 2800 1800 2500 2000 3000 2000 3000 2050 3350 2150 3550 2000 3350 2000 3350 2000 3350 Procurement Manager 3000 5000 2500 4000 3000 4500 2800 3500 3000 4000 3800 5000 2850 4750 2850 4750 3100 4250 Finance Manager 4500 7400 2500 5000 3500 6000 N/A N/A 4000 5000 3500 5000 3500 5000 3500 5000 3000 4000 21
- 22. L O G I S T I C S & P R O C U R E M E N T G R O S S M O N T H L Y S A L A R I E S I N E U R
- 23. ROLE CZECH REPUBLIC SLOVAKIA HUNGARY POLAND PRAGUE BRNO BRATISLAVA BUDAPEST KRAKOW WARSAW POZNAN WROCLAW TRI-CITY MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX Procurement Team Lead 1500 2600 1450 2100 1600 2500 1900 3200 1850 3100 2300 3200 1650 2600 1900 2800 2300 2800 Senior Buyer 1600 2600 1600 2000 1800 3000 1600 2400 1500 2450 1900 2800 1550 2150 1600 2100 1600 2500 Buyer 1200 1500 1200 1500 1400 1800 1200 1500 1250 1950 1500 2300 1200 1650 1200 1600 1400 1800 Demand Planner 1000 1400 1000 1400 1200 2000 1000 1600 1500 2000 1900 2500 1400 2200 1500 2000 1050 1800 Inventory Specialist 1000 1300 1000 1200 1200 1400 900 1100 900 1250 1200 1600 1000 1500 1000 1400 1200 1600 Logistics Planner 1000 1400 1000 1400 1200 1500 800 1500 1400 1500 1400 2000 1250 1500 1100 1500 1050 1400 Contract Specialist 1100 1500 1000 1400 1000 1300 800 1300 1200 1800 1200 2100 1000 1500 950 1400 1000 1400 Sourcing Specialist 1100 1800 1300 1850 1000 1400 1100 1800 1000 1250 1000 1600 1000 1200 1000 1250 1000 1500 Master Data/ Document Processing Specialist 900 1200 1000 1200 1000 1500 800 1000 950 1650 1400 2100 850 1200 950 1300 1400 2100 23
- 24. B U S I E N S S S U P P O R T & S A L E S G R O S S M O N T H L Y S A L A R I E S I N E U R
- 25. ROLE CZECH REPUBLIC SLOVAKIA HUNGARY POLAND PRAGUE BRNO BRATISLAVA BUDAPEST KRAKOW WARSAW POZNAN WROCLAW TRI-CITY MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX CUSTOMER SERVICE Customer Service Representative Language group I ge 1000 1200 700 950 900 1100 900 1100 950 1100 850 1000 800 900 850 1000 870 1000 Language group II 1100 1300 750 1100 1000 1200 1000 1250 1150 1300 1000 1200 900 1100 1000 1200 900 1200 Language group III 1300 1350 850 1250 1100 1350 1100 1600 1300 1450 1300 1500 1000 1300 1200 1500 1000 1300 Senior Customer Service Representative Language group I ge 1100 1250 1000 1200 1100 1300 1000 1200 1200 1300 1000 1200 1000 1200 1000 1200 1000 1200 Language group II 1250 1300 1100 1300 1300 1400 1100 1300 1300 1400 1150 1400 1300 1400 1150 1400 1100 1300 Language group III 1300 1450 1200 1400 1400 1500 1100 1500 1400 1600 1350 1600 1400 1650 1350 1600 1200 1600 Customer Service Team Leader 1300 1700 1300 2000 1500 1800 1600 1800 1500 2500 1500 2500 1400 2000 1500 2500 1500 2000 Customer Service Manager 1800 3300 1600 3000 1600 2000 3000 4500 3000 4500 3000 4500 2000 3600 3000 4500 2500 3500 25
- 26. ROLE CZECH REPUBLIC SLOVAKIA HUNGARY POLAND PRAGUE BRNO BRATISLAVA BUDAPEST KRAKOW WARSAW POZNAN WROCLAW TRI-CITY MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX MIN MAX SALES Telesales Agent Language group I N/A N/A N/A N/A 800 1000 800 1000 950 1100 850 1200 800 1000 850 1200 800 1100 Language group II N/A N/A N/A N/A 1000 1200 1000 1200 1150 1250 1000 1400 800 1200 1000 1400 800 1200 Language group III N/A N/A N/A N/A 1300 1500 1200 1400 1250 1400 1200 1800 1000 1300 1200 1800 800 1300 Telesales Team Leader N/A N/A N/A N/A 1500 1800 1400 1700 1700 2000 1500 2000 1400 2000 1500 2000 1500 1900 Telesales Manager N/A N/A N/A N/A 1500 1900 1700 2500 3000 4000 3000 4000 2000 3500 3000 4000 2000 3000 REPORTING Junior Reporting Specialist 1100 1300 950 1150 900 1100 1100 1350 1150 1250 1000 1150 900 1100 1000 1150 800 1100 Senior Reporting Specialist 1300 1900 1150 1700 1400 2000 1400 1600 1300 1700 1100 1400 1400 1600 1100 1400 1000 1300 Reporting Specialist with VBA 1300 2000 1150 1900 1600 2000 1300 1700 1200 1700 1300 1800 1200 1700 1300 1500 1200 1600 26
- 27. CPL JOBS | CPL INTEGRATED SERVICES | DIGITAL SOURCING HUB CZECH REPUBLIC | GERMANY | HUNGARY | IRELAND | NETHERLANDS | POLAND | SLOVAKIA | SPAIN | TUNISIA | UNITED KINGDOM Contact us POLAND WARSAW Al. Jerozolimskie 81 02-001 Warszawa T: +48 22 695 08 10 E: warsaw@cpljobs.pl WROCLAW ul. Świętego Mikołaja 7 50-125 Wrocław T: +48 22 695 08 10 E: wroclaw@cpljobs.pl POZNAN ul. Szyperska 14 61-754 Poznań T: +48 61 626 88 00 E: poznan@cpljobs.pl KRAKOW ul. Wadowicka 6 30-415 Krakow T: +48 12 379 08 00 E: talents@cpl.ie GDANSK ul. Heweliusza 9 80-890 Gdansk T: +48 58 881 00 23 E: gdansk@cpljobs.pl CZECH REPUBLIC BRNO Masarykova 26 60200 Brno T: +420 515 800 800 E: brno@cpljobs.cz PRAGUE Jindřišská 16 110 00 Praha 1 T: +420 221 773 631 E: praha@cpljobs.cz SLOVAKIA BRATISLAVA Vysoká 14 811 06 Bratislava T: +421 232 191 200 E: bratislava@cpljobs.sk HUNGARY BUDAPEST Teve u. 1/ac 1139 Budapest T: +36 1 50 54 60 1 E: budapest@cpljobs.hu IRELAND | Cpl HQ DUBLIN 8 – 34 Percy Place Dublin 4 T: +353 1 614 6000 E: info@cpl.ie SPAIN BARCELONA Gran via de les corts Catalanes 583 5 planta 08011 Barcelona T: +34 932752267 E: seleccion@cpl.ie GERMANY MUNICH Excellent Business Center Josephspitalstrasse 15 80331 München T: +49 89 380 35 925 NETHERLANDS AMSTELVEEN Haven 1 2161KS Lisse Postbus 19 T: +31 252 43 02 00 TUNISIA TUNIS Sana Business Center, Office n° A7 Centre Urbain Nord T: +216 29 778 675 E: info@cpljobs.tn