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COSLA Presentation
CHAPTER 6
MARKETING PRODUCTIVITY METRICS
Denise Alexi Go
Digital Marketing
Ateneo Graduate School of Business
The Outline
01 Marketing Productivity Metrics
02 Purchase Action Ratio and Brand Advocacy Ratio
04 Driving Up Productivity
03 Decompose PAR and BAR
denisealexigo.wordpress.com
Brand Awareness
BRAND AWARENESS
- Usually considered as the gate to the customer
path.
- Brand managers regularly conduct research to
track how well the market remembers and
recognizes their brands.
denisealexigo.wordpress.com
Purchase Action Ratio & Brand Advocacy
Ratio
Brand Advocacy Ratio
Measures how good companies “convert”
brand awareness into brand advocacies
Purchase Action Ratio
Measures how well the companies “convert”
brand awareness into brand purchase
denisealexigo.wordpress.com
Purchase Action Ratio (PAR)
Purchase Action Ratio =
Purchase Action
Spontaneous Awareness
denisealexigo.wordpress.com
Brand Advocacy Ratio (BAR)
denisealexigo.wordpress.com
Brand Advocacy Ratio =
Spontaneous Advocacy
Spontaneous Awareness
Brand Advocacy Ratio (BAR)
Measures how good companies “convert” brand awareness
into brand advocacies
Brand Advocacy Ratio =
Spontaneous Advocacy
Spontaneous Awareness
denisealexigo.wordpress.com
Decomposing BAR and PAR
denisealexigo.wordpress.com
Driving Up Productivity
• The more people recall a brand, the more likely it is the brand
will be recommended.
• Biggest benefit of connectivity in the customer path: opportunity to
increase awareness by triggering a conversation among customers. It
allows companies to reduce the volume of their advertising and
consequently to increase their marketing productivity.
• An alternative approach to create more loyal advocates: improve PAR
and BAR scores by improving the critical touchpoints across customer
path from awareness to advocacy.
denisealexigo.wordpress.com
Driving Up Productivity
1. Increase Attraction
• Brands that are humanized become the most appealing
• Brands that upholds strong social and environmental
values
• Brands that represent lifestyle movements are perceived
to be cool because of great storytelling about larger-than-
life missions, future, etc.
denisealexigo.wordpress.com
Driving Up Productivity
2. Optimize Curiosity
Focuses on content marketing
• Content ideation and the creation process
• Distribution and amplification
Community Marketing
denisealexigo.wordpress.com
Driving Up Productivity
3. Increase Affinity
• Increase touchpoints for interaction, customer-
engagement programs
• Gamification – game mechanics to increase
engagement like milestones, perks, benefits
 Starbucks planner
 Value Cards
denisealexigo.wordpress.com
The Outline
01 Marketing Productivity Metrics
02 Purchase Action Ratio and Brand Advocacy Ratio
04 Driving Up Productivity
03 Decompose PAR and BAR
denisealexigo.wordpress.com
through increasing attraction, optimizing curiosity, increasing affinity
improving marketing productivity and avoid unnecessary waste in marketing spending.
PAR - brand awareness to brand purchase; BAR - brand awareness to brand advocates
COSLA Presentation
CHAPTER 6
MARKETING PRODUCTIVITY METRICS
Denise Alexi Go
Digital Marketing
Ateneo Graduate School of Business
denisealexigo.wordpress.com

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COSLA - CH6: Marketing Productivity Metrics

  • 1. COSLA Presentation CHAPTER 6 MARKETING PRODUCTIVITY METRICS Denise Alexi Go Digital Marketing Ateneo Graduate School of Business
  • 2. The Outline 01 Marketing Productivity Metrics 02 Purchase Action Ratio and Brand Advocacy Ratio 04 Driving Up Productivity 03 Decompose PAR and BAR denisealexigo.wordpress.com
  • 3. Brand Awareness BRAND AWARENESS - Usually considered as the gate to the customer path. - Brand managers regularly conduct research to track how well the market remembers and recognizes their brands. denisealexigo.wordpress.com
  • 4. Purchase Action Ratio & Brand Advocacy Ratio Brand Advocacy Ratio Measures how good companies “convert” brand awareness into brand advocacies Purchase Action Ratio Measures how well the companies “convert” brand awareness into brand purchase denisealexigo.wordpress.com
  • 5. Purchase Action Ratio (PAR) Purchase Action Ratio = Purchase Action Spontaneous Awareness denisealexigo.wordpress.com
  • 6. Brand Advocacy Ratio (BAR) denisealexigo.wordpress.com Brand Advocacy Ratio = Spontaneous Advocacy Spontaneous Awareness
  • 7. Brand Advocacy Ratio (BAR) Measures how good companies “convert” brand awareness into brand advocacies Brand Advocacy Ratio = Spontaneous Advocacy Spontaneous Awareness denisealexigo.wordpress.com
  • 8. Decomposing BAR and PAR denisealexigo.wordpress.com
  • 9. Driving Up Productivity • The more people recall a brand, the more likely it is the brand will be recommended. • Biggest benefit of connectivity in the customer path: opportunity to increase awareness by triggering a conversation among customers. It allows companies to reduce the volume of their advertising and consequently to increase their marketing productivity. • An alternative approach to create more loyal advocates: improve PAR and BAR scores by improving the critical touchpoints across customer path from awareness to advocacy. denisealexigo.wordpress.com
  • 10. Driving Up Productivity 1. Increase Attraction • Brands that are humanized become the most appealing • Brands that upholds strong social and environmental values • Brands that represent lifestyle movements are perceived to be cool because of great storytelling about larger-than- life missions, future, etc. denisealexigo.wordpress.com
  • 11. Driving Up Productivity 2. Optimize Curiosity Focuses on content marketing • Content ideation and the creation process • Distribution and amplification Community Marketing denisealexigo.wordpress.com
  • 12. Driving Up Productivity 3. Increase Affinity • Increase touchpoints for interaction, customer- engagement programs • Gamification – game mechanics to increase engagement like milestones, perks, benefits  Starbucks planner  Value Cards denisealexigo.wordpress.com
  • 13. The Outline 01 Marketing Productivity Metrics 02 Purchase Action Ratio and Brand Advocacy Ratio 04 Driving Up Productivity 03 Decompose PAR and BAR denisealexigo.wordpress.com through increasing attraction, optimizing curiosity, increasing affinity improving marketing productivity and avoid unnecessary waste in marketing spending. PAR - brand awareness to brand purchase; BAR - brand awareness to brand advocates
  • 14. COSLA Presentation CHAPTER 6 MARKETING PRODUCTIVITY METRICS Denise Alexi Go Digital Marketing Ateneo Graduate School of Business denisealexigo.wordpress.com