49205_calnet_lowres

I.T. Solutions that enable you to realize the full potential of your organization

I.T. Solutions that
enable you to realize
the full potential of
your organization
Cal Net Delivers the
Entire Solution.

Welcome to Cal Net Technology Group02
It is my great honor and privilege to welcome you to Cal
Net Technology Group. Our mission at Cal Net is to
deliver enterprise class I.T. support, consulting, and
management services from the desktop to the datacenter,
providing our clients, employees and partners growth and
prosperity.
Our people and the values that they live and work by are
what truly make this a special organization.
All businesses, large and small, depend on technology
tools that are stable, secure and continuously available.
Cal Net’s goal has always been to help all businesses,
regardless of their size, take advantage of reliable modern
technology to furnish the fundamental tools needed for
financial stability and growth, by providing superior quality
service and top-notch technical expertise.
To provide businesses with a dependable computing
environment, Cal Net developed the TECManage and
CoManage programs, proactive technology consulting
Zack Schuler
Founder
and network support services which are fundamental to the
Cal Net approach to technology management and are
custom tailored to suit businesses from 10 to over 5,000
computers.
Our client list and our staff have grown by leaps and
bounds. Over the past several years, our engineers have
helped the I.T. staffs of some of the largest corporations in
the world by providing specific project expertise of a wide
variety of technologies including server implementations,
network and data security, large-scale workstation conver-
sions, procurement, software licensing management and
security solutions.
As a Tier-1 Microsoft Gold Certified and a ShoreTel Gold
Partner, hundreds of companies count on Cal Net to handle
their networks, because we’re built on the principles of
collaborative teamwork, technical superiority, extraordinary
customer service and business value. As Cal Net continues
its mission, we welcome you to benefit from our unique
brand of technology management.
Why Choose Cal Net?
While it may be true that you can find a multitude of companies or people who
can assist you with your I.T. systems, Cal Net has been devoting the energy to
differentiate ourselves from our competition since 1995. We feel our services
and products are better than anyone else in the market place.

Call Us Today! - 866.999.2638 03
Core Values
RESPONSIVENESS
Respond to all requests made by team members and clients, as if the timeliness of your response was being
measured.
CARING
Treat and care for your coworkers, clients, partners and our company as if they were family.
TEAMWORK
Always work as a team, be confident in your leadership abilities, take ownership for what you are responsible for and
leverage the strengths of one another.
EXCELLENCE
Be the best at what you do, be mindful of where you need improvement, make a commitment to grow, excel in all
communication and flourish in your strengths.
INTEGRITY
Act ethically, honestly and fairly, and do the right thing regardless of the cost, even at times when no one is looking.
RELISH IN YOUR WORK AND IN YOUR WORKING RELATIONSHIPS
Have fun with what you do and with those that you do it with.
Since 1995, our team has spent countless hours continually developing and improving a set of services that align with
our mission and values and that provide the ultimate value to you, our client. We live and breathe the application of
I.T. to our clients’ businesses, all day, every day.
It is my sincerest hope that as you turn through the following pages, you get a solid understanding as to how we can
make your organization better. That is exactly what we are here to do.
Warm Regards
Zack Schuler
Founder
Cal Net Technology Group

Why Cal Net - Why Choose Cal Net?04
Visit Us Online - www.calnettech.com
Our Focus
Glancing through our competitors’ offerings, one of the first
things that you’ll notice is that they have many different I.T.
business practices, and many of these practices don’t
complement one another.
For example, you might find a firm who does network
infrastructure, software development and website develop-
ment all under one roof. If the firm has many hundreds of
employees and divisions, then this feat can certainly be
accomplished. However, if the firm has 50 or less employees,
and they’ve got multiple non-complimentary business
practices, how well do they do any one of these? They would
like to be all things to all people.
Our approach is different.
At Cal Net, we stick to one discipline and execute perfectly
every time. This is why, as we grow our service offerings, they
all align under our core business of I.T. Support and Consult-
ing. We will always continue to refine and improve our service
delivery methodologies to ensure that our clients are provided
with the best possible value and experience.
Technology Management
In order to provide the greatest amount of value to our
clients, we have to deliver more than just a skilled technical
resource who knows how to implement a new system or to
fix a complex issue. Our value is the partnership that we
create with our clients, and this is strengthened by our
ability to “map I.T. to the business.” It takes a different kind
of company to be able to offer not just the brightest
technical resources around, but also resources that have
years of experience in business and can precisely solve
business issues and create efficiencies by leveraging technol-
ogy. Our most experienced team members are part of our
Technology Management team and each of our clients is
assigned a Technology Manager.
Our People and How They Get Here
If you ask any company how they are different from another
company, they will say “their people.” Most of them will fall
back on their experience, while many of them will have a hard
time articulating exactly what they mean when they say that
their people make them different.
Our story begins with our recruitment process. After a
candidate goes through roughly 12 hours of interviewing for a
technical position within our team, they have about a 1 in 3
chance of receiving an offer from our firm.
We begin by screening roughly 200 resumes for a particular
technical position. From those 200 resumes, we have gotten
very proficient at evaluating characteristics of a resume that
appeal to us. It is a delicate balance of the candidate’s ability
to define their objective, their technical expertise, their years
in the business, their length of stay at each previous
employer, the types of I.T. positions they’ve held previously
and their location relative to our need.
From those 200 resumes, we will narrow the playing field
down to roughly 10-15 individuals with whom we speak to on
the phone. We then give them a short technical interview with
specific questions that they should immediately know if
they’ve got the experience that their resume boasts. We
additionally, and equally importantly, screen for the ability to
articulate technical terms to non-technical people.
After these series of phone interviews, we again narrow the
playing field down to about 5 in-person interviews where
several members of our team go deeply into their past work
experience, additional technical experience, their communica-
tion skills and their future objectives.
The last phase of our technical recruiting process is the “Cal
Net Lab.” We usually ask 2-3 of our final candidates to come
into our facility and take a technical lab. This is NOT a multiple
choice exam. The candidate is tasked with building a network
environment from scratch, and doing it all within a specified
time frame (the candidate has 8 hours to complete the lab).
After administering hundreds of labs, we’ve only had one
person who has completed the lab and scored 100%. The
candidate is graded on a point system and is then categorized
into one of five levels of engineer. Assuming that they attain
the appropriate number of points for the position that they are
applying for, it is only then that we extend an offer.
This process allows us the greatest level of assurance possible
that we’ve got the right person joining our firm. Not only by
passing each level of our screening process, but by enduring
this process in and of itself, we are certain that this candidate
is serious about joining our team, and that solidifies our
decision to pick a particular candidate.
On a final note, as one might presume from our recruiting
process, all of our engineering resources are fulltime employ-
ees. We deliver 100% of our engineering services with our own
employees, never utilizing contractors.

Call Us Today! - 866.999.2638 05
Our Technology Partners and Their Support
We receive several calls a week from companies wanting us to sell
their new product or service. At Cal Net, we believe that the “best
of breed” are called so for a reason, and the technologies that we
adopt are only best of breed. Our “TAP” or Technology Adoption
Process is similar to our recruiting process. Before we officially
support a new Technology Partner, we look long and hard at the
company, their position in the industry, and most importantly, the
support that they are going to provide us on the backend.
We go deep with our Technology Partners and ensure that our
people are trained on their products and that we are at the “top
of their food chain” such that we get the support and the
resources that we need from them. At the end of the day, our
clients can rest assured that the recommendations that we
make are supported by research and a firm commitment
between our firm and those with whom we partner.
Alliance Partners
In furthering our strict adherence to “Our Focus”, we create
alliances with other companies who maintain this same methodol-
ogy of running and growing their business. This common thread
allows us to refer like-minded companies in other areas of technol-
ogy. We have handpicked a group of companies, all who excel at
what they do, that we refer our clients to when appropriate.
In just about every technology discipline, whether it is unified
communications, cloud offerings, accounting systems, software
development, co-location facilities, Internet providers, etc., we
have relationships with the best of the best, in turn providing our
clients with recommendations to other firms who can support
their business needs.
Back Office Support Staff
Our team goes substantially deeper than our client-facing
resources. In the back office, we’ve got a passionate management
team committed to the growth and continual improvement of our
firm, a full time help desk, research and development staff and
redundant resources in our critical departments such as
scheduling and procurement. Our investment into our back office
further assures our clients that we’ve got the resources and
responsiveness that is crucial to the success of their business.
The Power of Many
There are few firms who serve the markets that we do and that
have the number of fulltime employees that we do. Between our
recruitment process and our depth of technical resources, our
collective brain power is vast. We have strategically hired specific
individuals with exemplary skill sets so that in any area of technol-
ogy that we support, our clients can rest assured that we’ve got the
expertise necessary to excel in the job that we do.
Perhaps the best illustration of this is an internal technical distribu-
tion list that we’ve created. If someone on our engineering team
encounters an issue that they’ve never seen before, a simple email
documenting the issue will go out to the rest of team, and within ten
minutes, they will likely have ten suggestions on a fix.
This level of peer support is simply not available in a smaller firm
or in a “one man shop.” The value to our clients is quick and
accurate solutions to their issues, lowering their I.T. Support
costs and helping their business do business.
In summary, Cal Net is much more than just another I.T. provider.
Our years in the business have allowed us the opportunity to
consistently refine every aspect of our firm, resulting in a high
value suite of services to our clients.

Managed Support Services - Ongoing I.T. Support Overview06
Ongoing I.T. Support
Cal Net Technology Group has paired its unique managed services support
programs called TECManage (for businesses without in-house IT
personnel) and CoManage (for businesses with in-house personnel) with both
on-site and remote offerings (TECManage PRO and SYSManage PRO). They
are comprehensive, customizable packages of services designed to provide
the specific expertise and dependability that our clients require.

Call Us Today! - 866.999.2638 07
TECManage and CoManage support programs are packaged by incorporating some or all of our core services, which include:
Hundreds of companies rely upon Cal Net Technology Group’s managed service programs to fulfill their Information Technology
consulting and support needs.
System Engineering
Emergency Support
Systems Management (SYSManage and TECAlert)
Staff Training
I.T. Procurement
Data Management (Storage, Backup and Recovery)
HelpNet (Help Desk Services)
Each of our managed service programs is customized to
meet your current business needs, and yet is designed to
be flexible to change as your business needs change.
TECManage
Providing the capabilities of an
entire I.T. department onsite at
an affordable overall cost
SM
CoManage
Augmenting your existing I.T.
department with the specific onsite
skills you need
SM TECManage PRO
& SYSManage PRO
Per user unlimited remote offering
with scheduled or “as needed”
on-site resources
SM
SM

Managed Support Services - Technology Management08
Technology Management is the cornerstone of our consulting services. Our
focus is on your business as a whole and how elements of technology will make
your business more profitable through productivity efficiency, getting the most
out of your systems, avoiding risks and system downtime, strategic planning
and managing costs through budgeting.

Call Us Today! - 866.999.2638 09
Technology
Management
Data
Management
System
Engineering
I.T.
Procurement
Staff
Training
Systems
Management
HelpNET
Emergency
Support
Coverage
TECManage
&
CoManage
SM
SM
Project Management
Ensuring technology implementations, migrations,
and upgrades are performed on schedule, within
budget and with minimal interruption of productivity.
Technology Improvement Recommendations
Understanding your business needs and
suggesting/demonstrating products or services that
can be added to improve business profitability.
Technology Investment Maximization
Implementing all features of currently-owned
technology products that can be enabled in order to
improve the business profitability.
Operations Management
Defining, implementing and enforcing processes
and procedures for all internal and contracted
resources to follow on a routine basis in order to
maintain the continuing needs for system availabil-
ity, security, confidentiality and recoverability.
Change Control
Defining, implementing and enforcing policies in
order to assure that all changes to mission critical
systems have sufficient roll-back planning, coordina-
tion of resources, and service outage awareness
and restoration communications.
Risk Management
Identifying mission critical systems, defining
business continuity objectives and recommending
improvements to system availability, security,
confidentiality and recoverability.
Technology Budgeting
Providing predictable, manageable, and budgeted
cost information including acquiring, negotiating and
maintaining human resources, hardware, software,
recurring charges concerning manufacturer/vendor
support agreements, warranties, renewals and
depreciation.
Asset Management
Collecting existing hardware asset and software
usage inventory, maintaining documented evidence
for insurance purposes and accounting purposes.
Reconciling hardware warranty and service level
agreements as related to business continuity
objectives. Reconciling software usage and support
agreement information to actual purchasing history.
Cost Control
Evaluating the effectiveness of existing I.T. systems
and support resources, and suggesting areas of
improvement in order to reduce overall costs.
Crisis Management
Determining and implementing issue management
processes including impact/severity determination,
assignment, escalation, resolution reporting and root
cause remediation analysis.
Cross-Vendor Coordination
Providing single point-of-contact management and
communication channels through projects and
technical issues involving the efforts of internal
resources and external service providers.
All of our Technology Managers are permanent full-time Cal Net employees, who serve as ‘Virtual CIOs’.
Services typically performed by Technology Managers include:

Managed Support Services - System Engineering10
System Engineering
System engineering services are provided by our team of expert
engineers, with extensive experience in implementing, trouble-
shooting and repairing server and desktop systems, local and
wide-area networks and data/network security systems.
All of our engineers are permanent full-time Cal Net employees, and perform
services which include:
Cloud migration and remote server management
Windows servers and workstations
Exchange, Instant Messaging, Presence and Unified Communications
Active Directory consultation, implementations and conversions
SharePoint and Microsoft Office System implementations
Virtualization and server consolidation
High Availability and Disaster Recovery Planning
LAN/WAN design and implementation
SQL server upgrades and migrations
Apple Macintosh servers and workstations
Linux server operating systems
Automated workstation and application deployment
Remote access and mobile workforce solutions
Thin client computing – Citrix and Microsoft Terminal Services
Proactive server and network monitoring and alerting
Web access management and content filtering
Virus, spam, and spyware removal and prevention
Data storage, backup and restoration solutions
And many other business technologies

Call Us Today! - 866.999.2638 11
Technology
Management
Data
Management
System
Engineering
I.T.
Procurement
Staff
Training
Systems
Management
HelpNET
Emergency
Support
Coverage
TECManage
&
CoManage
SM
SM

Managed Support Services - Guaranteed Emergency Support12

24x7x365
Call Us Today! - 866.999.2638 13
Emergency response levels are provided under all of our managed support programs. In
the event of a critical situation (server or network device failure), we provide an immediate
response remotely and 4-hour onsite response if the issue cannot be resolved remotely.
Our Emergency Support response is effective during regular business hours or on a
24x7x365 basis for a nominal additional monthly fee.
Our managed clients take priority over all other clients as they’ve entrusted us with their
network. We do everything in our power to make sure that they are taken care of in
emergency situations.
Guaranteed Emergency Support
Providing IMMEDIATE response through remote access and
4-hour onsite response.
Technology
Management
Data
Management
System
Engineering
I.T.
Procurement
Staff
Training
Systems
Management
HelpNET
Emergency
Support
Coverage
TECManage
&
CoManage
SM
SM

Managed Support Services - Systems Management14
Systems Management
Rather than waiting for a problem to arise, it is our job to prevent problems from
occurring in the first place. We are “proactive” as opposed to many other firms
which are “reactive.”
SYSManage and TECAlert are available to managed clients as part of a TECManage or CoManage support program.
SM SM SM SM
As part of our on-site solutions, we offer our clients two options for Systems Management services designed to optimize
uptime and allow our support team to be as responsive as possible:
SYSManage
SYSManage services are proactive systems
management practices in which each server,
network device and workstation is updated with
the necessary service packs and updates to
secure the operating and security systems. All
devices are continuously monitored for health
and performance. Cal Net is alerted when
potential issues arise, allowing our engineering
team to resolve issues before they cause
system outages. We are also notified of
systems that fail after-hours, so that we can
begin repairs and fix issues before they
interfere with the next upcoming work day.
SM
SM
TECAlert
All devices are continuously monitored for
health and performance. Cal Net is alerted
when potential issues arise, allowing our
engineering team to resolve issues before they
cause system outages. We are also notified of
systems that fail after-hours, so that we can
begin repairs and fix issues before they
interfere with the next upcoming work day.
SM

Call Us Today! - 866.999.2638 15
Exchange Server
SMTP
POP3
SQL Server
Disk Space
Backup System
Cal Net’s NOC
Active Directory
Smartphone Server
RAID Array
Citrix Server
Terminal Services
Anti-Virus
Cal Net’s Network Monitoring Service
Technology
Management
Data
Management
System
Engineering
I.T.
Procurement
Staff
Training
Systems
Management
HelpNET
Emergency
Support
Coverage
TECManage
&
CoManage
SM
SM

Managed Support Services - Staff Training16
Staff Training
Technology training is one of the most overlooked areas of I.T.
spending that can dramatically improve employee productivity.
At Cal Net, we take an entirely
different approach to staff training.

Call Us Today! - 866.999.2638 17
Businesses invest thousands in state-of-the-art systems and software. Very often, these
powerful new technologies remain largely unused when employees aren’t aware of how to
use them and regress to their already-established processes when performing their duties.
Computer system training is often daunting and has earned a reputation for being dull,
ineffective and information overload. Traditional training programs mostly focus on particular
applications, such as Microsoft Excel or Adobe Photoshop. When users need intense
application training, we provide solutions to the curriculum-based learning that they require.
At Cal Net, we can go beyond standard curriculum-based training and develop training around
the specific skills that can improve your business processes and efficiency.
As part of one of our managed service programs, many of our clients have allocated staff
training time into their normal monthly budgets. Over time, our Technology Management and
Engineering teams learn more and more about your operations and what improvements
technology can make. While other computer service firms consider a project finished after the
systems have been implemented, we know that the new systems are useless until we’ve
trained your staff how to use them best.
We offer both general staff training, as well as train-the-trainer situations in which we instruct
your department heads, and they in turn train
their staff directly.
Technology
Management
Data
Management
System
Engineering
I.T.
Procurement
Staff
Training
Systems
Management
HelpNET
Emergency
Support
Coverage
TECManage
&
CoManage
SM
SM

Managed Support Services - I.T. Procurement18
30 Day Labor Guarantee – It is all too often that you’ve ordered a piece of hardware and you’ve paid
someone to install it, only to find out a week later that the hardware is faulty and you pay for the
installation twice. With our 30-Day Labor Guarantee, if we’ve installed hardware that you’ve purchased
from us, and it goes bad within 30 days, not only will we deal with the return or replacement of the
equipment, we will also reinstall the equipment FREE OF CHARGE!
Peace of Mind – Since all of our purchases are made through distributors such as Ingram Micro and
Tech Data, you can have peace of mind that the equipment you are getting is not from a secondary
market, has not been refurbished and is exactly what you ordered!
SmartRenew – Virtually every I.T. purchase made today has an annual renewal attached to it.
Whether it is your anti-virus software, your firewall services or a server warranty, all purchases made
with Cal Net automatically fall under our “SmartRenew” program. This means you can rest assured
that when your renewal is about to come due, Cal Net will send you the information necessary for you
to execute your renewal, and maintain software or hardware support. We track it for you, so you can
get back to running your business!
EasyRMA – In the event that the product that you purchased from us has an issue in the first 30 days,
WE will pick the product up from you, or WE will arrange the shipping. No more shipping headaches
and no more dealing directly with manufacturers. One call handles it all! It can’t get any simpler!
I.T. Procurement
At Cal Net, we have many compelling reasons why you should rely
on us so you can “buy once-buy right.” You can rest assured that if
you’ve consulted with us on what hardware or software to purchase
for your needs, you will get it right- THE FIRST TIME!

Call Us Today! - 866.999.2638 19
Cal Net Technology Group redefines the term
“Value-Added Reseller” with innovative
purchasing and renewal management.
Technology
Management
Data
Management
System
Engineering
I.T.
Procurement
Staff
Training
Systems
Management
HelpNET
Emergency
Support
Coverage
TECManage
&
CoManage
SM
SM

Managed Support Services - Data Management20

Call Us Today! - 866.999.2638 21
Using a combination of industry-standard products and our many years of experience in data
management best practices, Cal Net designs data management solutions to suit each client’s
particular needs and then performs the routine operational procedures to do everything possible to
keep your data available, secure and recoverable.
We have diverse clients in diverse industries, and every client’s data management needs differ.
Some clients use tape solutions and some use disk-based. Some port their data offsite manually
and some transmit it encrypted through the Internet to an offsite facility. Some clients have very
small, but very vital, amounts of company data, and some have multiple petabytes worth of data
but don’t need to have access to it at all times. Some clients chose only to backup their company
data, while others opt for imaging technologies to allow for fast recoveries of failed server systems.
Data Management
Cal Net Technology Group’s priority is helping to make sure your
data is secure, backed up and recoverable based on your business
operational needs. Our firm believes that data management is the
most vital service that we perform. Businesses depend on their
data to service their customers. Without that data, business
operations grind to a halt.
Whatever your business requirements are for
storage, availability, backup and recovery,
Cal Net will craft the ideal solution for you,
as well as manage it on an ongoing basis.
Technology
Management
Data
Management
System
Engineering
I.T.
Procurement
Staff
Training
Systems
Management
HelpNET
Emergency
Support
Coverage
TECManage
&
CoManage
SM
SM

Managed Support Services - HelpNET22
Our team can connect to computers from our offices and provide live assistance with
real-time remote system control.
Our Point-of-Authorization system gives our clients control over which, or all, members
of their staff are authorized to request services from our HelpNET personnel.
HelpNET
Our HelpNET help desk services are designed to provide
immediate remote support for our managed service clients.
Our friendly, expert engineers are
standing by to assist with everything
from simple how-to questions to
complex server and network system
troubleshooting.

Call Us Today! - 866.999.2638 23
Technology
Management
Data
Management
System
Engineering
I.T.
Procurement
Staff
Training
Systems
Management
HelpNET
Emergency
Support
Coverage
TECManage
&
CoManage
SM
SM

Technology Improvement Projects - Technology Implementation Methodology Overview24
Technology Implementation Methodology:
Experience and Expertise
Cal Net’s Long History of Successful Projects
With vast experience in performing company-wide upgrades of business platform systems, Cal Net has developed a
proven method of successfully accomplishing these projects.
Hundreds of companies have called upon Cal Net’s specialized skills to help them with their migrations. I.T. Systems
continue to evolve, and we have worked closely with our clients to improve their businesses by implementing the
latest technology systems and features. This enables them to save on support costs, improve productivity and
security and increase overall profitability. Our expertise covers the realm of the most vital project-based services that
businesses today require:
System Assessment, Analysis and Recommendation
Server, Network and Workstation Platforms
Messaging and Collaboration
Data and Network Security
High Availability and Disaster Recovery
System and Operations Documentation
Environmental Efficiency
The Cal Net Technology Group Advantage
Cal Net fuses design, procurement, integration, documentation and services to deliver a complete technology solution
that helps transform businesses by increasing profitability through Information Technology solutions.
We take the time to clearly understand your business, your corporate culture and your computing environment in
order to become a true business partner – one who makes recommendations based on our diverse corporate
experience and thorough understanding and knowledge of your environment.
During the process, we will exhibit high standards of professionalism, integrity and technical competence while
remaining focused on this primary objective. Cal Net prides itself on its proven methodology in which thorough
discovery, assessment and planning lead to solid recommendations for well-managed implementations.
Years of experience in hundreds of different environments combined with strong resident technological expertise
provide a well-architected technology solution and implementation process. Our unique methodology identifies and
solves the risk factors of a project before the project is started.
Every technology change has the potential of disruption to the daily functionality of the business. A poorly handled
implementation can be extremely costly due to loss of productivity. Cal Net Technology Group is a company made up
of “business professionals in technology” and clearly recognizes that the risks of a project need to be discovered first
to be properly eliminated.

Call Us Today! - 866.999.2638 25
Precision Planning and Delivery
For the Technical Considerations, Cal Net’s Project Management staff begins by working closely with your management
personnel to discover all of the systems that are currently in use which may be affected by the upcoming system changes.
A new system is designed, architected, discussed, revised and documented to prepare a blueprint of the desired outcome.
The entire project is broken down into discrete individual tasks which are planned step-by-step in order to transition the
current environment into the future architecture, with the risks of outages and downtime minimized.
A carefully planned Roll-out usually means the difference between a smooth project and a total disaster. A poorly planned
execution results in loss of productivity, end-user downtime and a generally negative perception of both the new system
and the management. Cal Net possesses vast experience in keeping all project participants, department managers and
end-users thoroughly informed during the course of the project. Thus the expectations of the implementation are always
exceeded, and all considerations have been addressed to ensure that the transition to the new system happens as
seamlessly as possible.
Upon completion of the implementation, a Support Transition occurs as Cal Net’s project engineering staff prepares our
support staff for the responsibility of maintaining the new systems. In most cases, our clients engage us on a customized
managed services support program after the project’s completion, in which Cal Net’s staff continues to maintain, monitor
and perform emergency troubleshooting services on an ongoing basis.

Technology Improvement Projects - Assessment,Analysis and Recommendation26

Call Us Today! - 866.999.2638 27
To facilitate proper technology implementations and strategic technology investments, Cal Net must first
evaluate the current state of the existing computing architecture and environment. There are many aspects
and technological options that need to be investigated, researched, discussed and designed – all in concert
with your business requirements.
Cal Net’s Assessment provides our clients with the opportunity to utilize unique and in-depth technical
expertise while we guide them into making their own decisions and assessments of available technology
and features. The decisions made will be theirs to make, but Cal Net staff will augment their resident
knowledge with industry-wide experience across many different sized companies with diverse requirements.
The deliverables of our Assessment effort provide companies with the ability to move forward into new
technologies with a clear understanding of the tasks, risks, benefits and timeframes. These areas are fully
defined, as they pertain to your corporate goals, your business units’ requirements, and the direction of your
organization.
Assessment, Analysis and Recommendation
Years of experience in hundreds of different environments combined with
strong resident technological expertise provide a well-architected technology
solution and implementation process.

Technology Improvement Projects - Server, Network and Workstation Platforms28
We are experts in designing, building,
upgrading, maintaining and repairing
infrastructure technologies.
Server, Network and
Workstation Platforms
The infrastructure is what we’re all about. Another term for infrastructure
is platform. At the heart of any business system is the platform. The plat-
form begins with all of the computer hardware, including servers, desk-
tops, laptops, network switches, routers, firewalls, printers, scanners, etc.
All of this hardware needs to be installed and physically (or wirelessly)
connected together in order to form a “computer network.”
The other vital components to the platform are Operating Systems. Every computing device must use
software called its Operation System which allows it to perform its functions. These Operating Systems can
be provided by Microsoft (Windows), Apple (MacOS) or by a provider of Linux OSes, such as Red Hat.
The platform, once completed, is ready for your line-of-business applications to be installed and used for
your day-to-day work.
The staff of Cal Net Technology Group are masters of the platform. We are experts in designing, building,
upgrading, maintaining and supporting infrastructure technologies. This includes all versions of Windows
server and workstations operating systems, MacOS, Linux as well as PC-based and Apple computer and
peripheral hardware, and all of the associated wired and wireless networking equipment to enable Local
and Wide Area Networking.

Call Us Today! - 866.999.2638 29

Technology Improvement Projects - Messaging and Collaboration30

Call Us Today! - 866.999.2638 31
Cal Net is more than an IT services provider, we are your one-stop-shop for all of your voice and data
needs. As experts in Unified Communications we have the capabilities and resources to help you
implement the solution that is right for you, whether that is an on-premise or hosted solution.
Today’s messaging systems are far more than simple email systems. For many businesses, messaging is
more vital to their operations than any other computer service. Cal Net offers the diverse experience
needed to help your business select, implement and manage the communication and collaboration tools
that suit you best.
Based primarily on ShoreTel and Microsoft’s Unified Communications initiatives, our solutions leverage
and integrate the myriad of collaboration tools to result in simplified, yet powerful, solutions.
These solutions include:
VOIP (Voice Over IP) phone system integration (on-premise and hosted)
Microsoft Exchange for email, calendaring, task and contact management (on-premise and hosted)
Microsoft SharePoint Portal for web-based document management and team collaboration
Microsoft Lync for instant messaging, presence, voice and video
Microsoft Office System for robust document creation, sharing and management
Mobile Computing with iPhones, handheld devices and smartphones
Unified Communications, Messaging and
Collaboration
Quality communication tools are essential in enabling your business to
operate efficiently, both amongst your internal staff and for your customers
and vendors. Messaging and collaboration systems are one of Cal Net’s
key specialties where our value shines through for our clients.

Technology Improvement Projects - Data and Network Security32
User authentication and system access
File share, computer and printer access controls
Group policies and interface limitations
Application and Internet access controls
Antivirus and antispyware
Website content filtering
Antispam email security
Firewall policies
VPN
SSL
Intrusion detection and prevention systems
Wireless network security
Data and Network Security
Cal Net attributes our successful data and network security practices to
two important factors…
The first factor is that we recommend only industry-leading products that offer the highest quality and balance
between effectiveness and compatibility.
The second factor is that we know even the best products are only as good as the experts that implement and
manage them. Our security configurations are based on established I.T. best practices and layer all necessary
security practices throughout each system implementation. Our support programs are built around continually
managing the security systems to ensure that necessary updates are applied and systems remain functional.
Our Technology Management and System Engineering personnel are experts in designing, implementing and
maintaining all of the vital infrastructure security measures, including:

Call Us Today! - 866.999.2638 33
We are experts in designing,
implementing and maintaining
all of the vital infrastructure
security measures.

Technology Improvement Projects - High Availability and Disaster Recovery34
We look at each of your computer services individually
and help you determine what’s most important for your
business to function. For some businesses, it’s their
email services they can’t operate without. For others, it
may be their ERP system.
Once we’ve determined your highest priorities, we then
present options for high availability and disaster recovery
on a service-by-service basis. Then the costs associated
with maintaining availability and recovery are brought to
a much more manageable (and realistic) level. For each
vital computer service, we help you determine your
Recovery Point and Recovery Time Objectives (RPOs
and RTOs).
The Recovery Point Objective (RPO) is the determination
of the point in time when data was last backed up, so
that after a recovery, the data is restored with an accept-
able loss of data changes since the last backup. For
example, some organizations must meet an RPO of
zero, meaning that absolutely every data change is
preserved right up to the moment of the disaster (such as
financial institutions and banking systems).
Other organizations may have an RPO of one day for
certain computer services, meaning that a one day loss
of data changes is acceptable. The briefer the RPO, the
more expensive the recovery solution typically becomes.
The Recovery Time Objective (RTO) is simply how long
until a failed computer service is restored. An RTO of
zero means that services are instantly transferred to a
“hot-site” system with no interruption of service at all. The
briefer the RTO, the more expensive the recovery
solution typically becomes.
We also look at statistics related to the likelihood and
duration of any particular service outage, and assist in
determining the costs associated with such outages.
Based on these sound and time-tested financial strate-
gies, we provide you with all of the information needed to
select Disaster Recovery and High Availability solutions
to fit your business and your budget.
High Availability and Disaster Recovery
High Availability (HA) and Disaster Recovery (DR) initiatives, or Business
Continuity Planning (BCP), are daunting projects to most companies. When
faced with the risks, and in comparison with the costs associated to avoid
those risks, some businesses elect to do nothing at all because they view
disaster recovery as an all or nothing thing. At Cal Net, we take a wholly
different approach.

Call Us Today! - 866.999.2638 35

Technology Improvement Projects - System and Operations Documentation36

Call Us Today! - 866.999.2638 37
The maintenance of accurate and current documentation is the difference between
a system outage lasting minutes and one that lasts days.
Cal Net’s Technology Management department prides itself
on producing top-notch system and operational documen-
tation. The maintenance of accurate and current documen-
tation is the difference between a system outage lasting
minutes and one that lasts days. When disasters strike, a
well-documented system helps our technical services
department rebuild systems without guesswork. This leads
not only to a speedier recovery, but overall less issues and
problems when your staff begins to use the recovered
systems.
In addition to documentation of system configurations, Cal
Net also manages documentation related to assets. This
helps our clients maximize their hardware spending by
having an accurate account of the equipment already owned.
It also provides financial benefits for tax and depreciation
tracking controls, as well as documentation of assets for
insurance claims related to losses suffered in disasters.
The third aspect of our documentation practices relates to
routine operational processes that we follow. All computer
systems must be maintained on a regular basis to prevent
problems from occurring and manage business data. Our
operational documentation helps ensure that the required
maintenance procedures are executed consistently and
performed according to schedule.
System and Operations Documentation

Technology Improvement Projects - CloudNET Services38
CloudNET Infrastructure as a Service (IaaS)
Unburden yourself from on-premise equipment by moving your IT Services to
the Cloud.
As the cost of virtual infrastructure and storage has come down, Infrastructure as a Service (IaaS) has
moved itself into the mainstream. Instead of going through the capital expenditure of buying new
servers and storage, many of our clients have decided that it makes sense to procure servers and
storage as a service, on a monthly basis, and to leave the management of the infrastructure up to us.
Cal Net’s IaaS services utilize only SSAE16 Data centers. CloudNET is scalable, secure, and cost
effective for those companies looking to reduce their on-premise hardware footprint, using a “pay as
you grow” payment model. We foresee a day when almost all server based computing is consumed in
this fashion, and on-site servers become a technology of the past.
Our “Best of Breed” technology provides redundant bandwidth, redundant power, a resilient architec-
ture, WAN optimization and acceleration, and offers military-grade security and compliance. The
benefits to your environment can be substantial. CloudNET benefits for your organization will include:
an ability to scale architecture and performance as needed, low up-front setup and operational costs,
flexible terms based on either utilization or flat-fee pricing, high availability, guaranteed performance
standards, and a defined process that makes it fast and easy to get started.

Call Us Today! - 866.999.2638 39
Unlock the power of the cloud

Technology Improvement Projects - Environmental Efficiency40
Environmental Efficiency
For many, green is more than just a color; it
is a way of life. America, as well as many
other countries, are doing their share to
become more environmentally friendly.
From EVs (Electric Vehicles) to solar and
wind power, there are substantial
investments being made in
eco-friendly solutions.
Cal Net can help your organization
reduce its carbon footprint.

Call Us Today! - 866.999.2638 41
Information Technology has the ability to have a similar impact on the
environment by leveraging technologies that use less electricity. Cal
Net can help your organization reduce its carbon footprint. We do this
through our various partnerships with environmental organizations,
maximizing “Green Computing” with virtualization technologies,
policies developed to reduce overall power consumption and the use
of overall energy efficient systems (Energy Star 4.0 Compliant).

Contact Us Anytime At:
(866) 999-2638
Visit Us Online At:
http://www.calnettech.com

© Cal Net Technology Group. All rights reserved.
Fax: (818) 701-7846
Email: info@calnettech.com
Web: http://www.calnettech.com
Contact Us Anytime At:
(866) 999-2638
Our approach is different
At Cal Net, we stick to one discipline and execute perfectly every time.
As we grow our service offerings, they all align under our core business
of I.T. Support and Consulting. We will always continue to refine and
improve our service delivery methodologies to ensure that our clients are
provided with the best possible value and experience.

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