The document summarizes the status of documentation management on several Eskom projects. It shows that customer satisfaction and training completion rates are below targets for the Medupi, Kusile, and Ingula projects as well as the 765kV project. Various documentation such as processes, procedures, guidelines, standards, and policies are at different stages of development and authorization.

1. Document Management MIR Status
Customer Satisfaction Index Customer Assessment Medupi Kusile Ingula 765kV
100%
DocMan Process Training 90% 80% 15% 45%
90%
SPF System Training 80% 40% 40% 60%
80% Hyperwave System Training 0% 30% 50% 50%
Compliance 60% 45% 60% 75%
70% Medupi General Support Satisfaction 50% 70% 63% 45%
Kusile
60% Ingula
765kV
50%
40%
30%
20%
10%
0%
DocMan Process Training SPF System Training Hyperwave System Training Compliance General Support Satisfaction
Documentation Management
Documentation Management Authorised Draft Authorised Under Review To be revised
231 Process 50 4 20 3
100% 32 60 5 Procedure 10 4 0 2
90% 1540
64
Guideline 0 1 0 0
80% 100 To be revised
5 Standard 0 3 0 0
308
70% Authorised Under Review Policy 10 2 5 3
40 Draft
60% 1 9 5 Template 2 1 1 1
Authorised
50%
40% 3850 160
200
30% 10
20%
10%
0%
Process Procedure Guideline Standard Policy Template

2. Document Management Status on Medupi Project
Reports Menu
Legend: Performance assessment Legend: Trend of KPI Score
0 - 49% Crisis situation - needs urgent Upwards trend compared to
attention historic data
>50 - 69% Area of Concern Even trend (no change)
compared to historic data
>70 - 100% Good Downwards trend compared to
historic data
No data Not Measured
Document Management KPI Dashboard
Key Performance Indicators Achieved KPI Score Required score Performance assessment Trend of KPI Score
KPI 1: DocMan Process Training 4.5 3 Good
KPI 2:SPF Training 2.91 3 Crisis
KPI 3: MIR Documentation 3 3 Concern
KPI 4: Compliance 2 3 Crisis
KPI 5: General Support Satisfaction 4 3 Concern
Documentation Management
80% 80% KPA Measurement
70%
DocMan Process Training
SPF System Training 90%
40%
60% DocMan Process Training 80%
60%
MIR Documentation 60%
50%
40% Compliance 45%
40% 50%
45% General Support Satisfaction 50%
30%
20%
10%
0%
SPF System Training
DocMan Process Training
MIR Documentation
Compliance
General Support Satisfaction
MIR Document Management
100% 10%
25%
90% MIR Document Management Good Concern Crisis
40% 45%
80% Up to date for all packages 75% 0% 25%
70%
Reflecting incomming and outgoing transmittals 90% 0% 10%
60%
Crisis Documentation Duplication (UI, DRG no) 0% 60% 40%
90%
50% Concern
75% Good Reflects hardcoppy storage / location of records. 0% 55% 45%
40% 60% 55%
30%
20%
10%
0%
Reflecting incomming and outgoing transmittals Reflects hardcoppy storage / location of records.
Up to date for all packages Documentation Duplication (UI, DRG no)
SPF System
SPF Documentation Management Good Concern Crisis
100% Update,load document into SPF & attached workflow 0% 55% 45%
30% 30% 25% 35%
45% Review,consolidate, include comments, submite for transmital 70% 0% 30%
80%
Internal Eskom drawings and documentation approval time 70% 0% 30%
60% External Eskom drawings and documentation approval time 75% 0% 25%
70% 70% 75% 65%
40% 55% SPF index register report 0% 65% 35%
20%
0%
Review,consolidate, include comments, submite for transmital
External Eskom drawings and documentation approval time
SPF index register report
Update,load document into SPF & attached workflow
Internal Eskom drawings and documentation approval time

3. Document Man
Customer Satisfacti
80%
60%
40%
50%

4. Document Management Status on Kusile Project
Customer Satisfaction Index
80%
90%
DocM
SPF S
Quali
Align
60% Gene
Hype
75%
40%
50%

5. e Project
CSI
DocMan Process Training
SPF System Training
Quality of Work
Alignment to URS needs
General Support Satisfaction
Hyperwave Training
DocMan Process Training
SPF System Training
Quality of Work
Alignment to URS needs
General Support Satisfaction
Hyperwave Training

6. Status
90%
80%
60%
40%
50%
75%

7. Ingula Processes
PRZ201-496 Process
PRZ201-497 Process
PRZ201-487 Process
PRZ201-488 Process
PRZ201-489 Process
PRZ201-498 Process
PRZ201-491 Process

8. DESIGN CONTRACT PROCESS (AS-IS)
DESIGN CONTRACT PROCESS (TO-BE)
CONTRACTORS DESIGN /ALTERNATIVE DESIGN SUBMISSION PROCESS (INGULA)
DRAWING/DESIGN REVIEW PROCESS (LOT A-E) (INGULA)
FABRICATION DRAWINGS ISSUE PROCESS (LOT A-E)
CONSTRUCTION DRAWINGS ISSUE PROCESS (CIVIL)
CONSTRUCTION DRAWINGS REVIEW PROCESS (CIVIL)

9. 28-Apr-09 1 Authorised
28-Apr-09 1 Authorised
28-Apr-09 1 Authorised
28-Apr-09 1 Authorised
28-Apr-09 1 Authorised
28-Apr-09 1 Authorised
28-Apr-09 1 Authorised

10. 765 Processes
PRZ201-467 Process
PRZ201-468 Process
PRZ201-469 Process
PRZ201-470 Process
PRZ201-471 Process
PRZ201-472 Process
PRZ201-476 Process
PRZ201-477 Process
PRZ201-478 Process
PRZ201-479 Process
PRZ201-480 Process
PRZ201-481 Process

11. Manage project contractual documentation process (As-Is) 18-May-09
Submit Contractor DocumentsProcess (TO-BE) 18-May-09
Issue Technical Documents Process (TO-BE) 18-May-09
ISSUE REQUEST FOR CHANGES WITHIN SCOPE OF WORK (AS-IS) 18-May-09
Issue Proposed Field Technical ChangeProcess (AS-IS) 18-May-09
ISSUE NON-CONFORMANCE (AS IS) 18-May-09
Submit Contractor DocumentsProcess (TO-BE) 18-May-09
Issue Proposed Field Technical Change (TO-BE) 18-May-09
Issue Non-ConformanceProcess (TO-BE) 18-May-09
PROCUREMENT PROCESS 18-May-09
ISSUE REQUEST FOR CHANGES WITHIN SCOPE OF WORK (TO-BE) 18-May-09
MANAGE PROJECT CONTRACTUAL DOCUMENTATION PROCESS (TO-BE) 18-May-09
Document Management Status
Project

12. 0 Authorised
0 Authorised
0 Authorised
0 Authorised
0 Authorised
0 Authorised
0 Authorised
0 Authorised
0 Authorised
0 Draft
0 Authorised
0 Authorised
t Status on Medupi
ct