The document discusses conversational UX, highlighting its ability to adapt based on dialogue flow and its historical roots dating back to the 1840s. It emphasizes the importance of designing for usability, context, and integrating with business systems while also addressing security concerns. The future of UX design will require understanding various platforms and domain-specific experiences, with an increasingly critical focus on communication nuances.

1. Conversational UX
Suhasini Vempati
UX Designer @ finder.com.au
SydCSS, April 2017

2. What is conversational UX?
Capability to change, adapt and shift depending on where the
conversation is going.
Apply that to User Experience Conversational UX

3. Conversational
computing traced
back to 1840s
Ada Lovelace

5. Tell me and I forget,
Teach me and I may remember,
Involve me and I learn
~ Benjamin Franklin

6. Digital giants

7. Case of
smaller companies

9. Treat the medium properly and choose the right UX
for your application’s goals

10. Where it does not work

11. Where it does work
● Assistance
● Advice
● Encouragement
● Motivation

14. Design for usability

15. 1
Don’t try to be everything to everybody all the time

16. 2
Create a context

17. 3
Strengthen linguistic and language learning capability

18. 4
Integrating with existing business systems

19. 5
Security and privacy safeguards

20. The future

21. “Much of what will happen in the next 30 years is
inevitable”
~ The Inevitable by Kevin Kelly

22. - Programmers and designers will become integrators
- Platforms will be our frenemies- jobs that can be
automated will start to disappear
- ...but understanding the vast array of platforms and when
to design what will be a vital skill
- Domain specific conversational experience
- AI based user flows

23. What you say and how you say it becomes more
crucial than ever

24. Thank you!