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1
CONTINGENT WORKFORCE MANAGEMENT
AND THE ON-DEMAND ENTERPRISE
PRESENTED BY:
CHRISTOPHER J. DWYER
RESEARCH DIRECTOR, ARDENT PARTNERS
MAY 17, 2016
SPONSORED BY:
2
TODAY’S HOST AND SPONSOR
Copyright © 2016- Ardent Partners Ltd.
3
INTRODUCTION AND BACKGROUND
4
TODAY’S PRESENTER: CHRISTOPHER J. DWYER
 Research Director and VP of Operations
• Recognized expert in spend management and
contingent workforce management
• Thought leader in the CWM industry
• Industry analyst for over a decade
• Previously a Director at the Aberdeen Group (7-
year tenure from 2006-2013)
• Benchmarked thousands of organizations across
spend management, CWM, procurement, etc.
• Recognized as an “Analyst Superstar” by HRO
Today in 2013, 2014, and 2015
• Recognized as a “Pro to Know” by Supply &
Demand Chain Executive Magazine in 2014
• Written nearly 300 research studies and reports
on the evolution of the non-employee workforce
Copyright © 2016 - Ardent Partners Ltd.
5
ARDENT’S CWM RESEARCH AND COVERAGE
Copyright © 2016 - Ardent Partners Ltd.
Evolution
“The Future of
Work”
Non-
Employees
On-Demand
Talent
Innovation
Emerging
Technologies
Progressive
Solutions
Evolving Apps
Collaboration
Procurement
Talent
Management
Human Capital
Spend
Management
6
A GLIMPSE INTO THE CHANGING WORLD OF WORK
7
THE CORE OF TODAY’S NON-EMPLOYEE WORKFORCE? TALENT
Copyright © 2016- Ardent Partners Ltd.
8
LET’S SET THE STAGE…
Copyright © 2016 - Ardent Partners Ltd.
• 95% of businesses see non-employee
talent as vital
• 35% of the average workforce is
considered contingent
• 70% of companies expect their contingent
workforce to grow steadily in 2016
9
HOW IS TALENT TRULY CONCENTRATED TODAY?
Copyright © 2016- Ardent Partners Ltd.
10
A LOOK AT THE TOP CWM CHALLENGES (“THE BALANCING ACT”)
Copyright © 2016 - Ardent Partners Ltd.
11
Copyright © 2016 - Ardent Partners Ltd.
12
THE BEST-IN-CLASS
CONTINGENT WORKFORCE MANAGEMENT PROGRAM
13
360-DEGREE CONTINGENT WORKFORCE MANAGEMENT
(THE BEST-IN-CLASS CWM PROGRAM)
Copyright © 2016 - Ardent Partners Ltd.
14
CORE CWM CAPABILITIES (BEST-IN-CLASS VS. ALL OTHERS)
Copyright © 2016 - Ardent Partners Ltd.
15
“BIG DATA” AND THE BEST-IN-CLASS
Copyright © 2016 - Ardent Partners Ltd.
16
DISRUPTION, INNOVATION
17
THE EVOLUTION OF CWM TECHNOLOGY
Copyright © 2016 - Ardent Partners Ltd.
18
THE CWM “TECH
ECOSYSTEM”
18
Copyright © 2016 - Ardent Partners Ltd.
 The “core”: VMS
 Peripheral and
supporting
solutions and
platforms (i.e FMS)
 Free-flow of data
and intelligence
 Engagement,
spend,
compliance/risk,
talent, etc.
19
THE ROLE OF OTPS/FMS IN TODAY’S CHANGING WORKFORCE
Copyright © 2016 - Ardent Partners Ltd.
Access to a New, Open World of Top-Tier
Talent, Skillsets, and Expertise
Enterprise-Specific Talent
Pools
Automation of
Back-Office
Processes
Real-Time
Monitoring of
Projects
Agile Insights
(Analytics)
Compliance and
Risk Mitigation
20
THE PERFORMANCE ADVANTAGES OF OTPS/FMS
Copyright © 2016 - Ardent Partners Ltd.
Compliance
and Risk
Mitigation
(21%
advantage)
Visibility
into
“Worker
Footprint”
(25%
advantage)
Visibility
into
Enterprise
Talent
(27%
advantage)
CWM Cost
Savings
(10% to
15%
advantage)
21
WHAT’S SHAPING THE “FUTURE OF WORK”?
22
WELL, WHAT IS THE “FUTURE OF WORK?”
Copyright © 2016 - Ardent Partners Ltd.
23
YOUR WORKFORCE IS CHANGING…
Copyright © 2016- Ardent Partners Ltd.
Disruption
On-
Demand
Top Tier
Talent
The
Ecosystem
New Talent
Types
Evolution
24
“ON-DEMAND” IS THE FUTURE…WE MUST ACCEPT IT
Copyright © 2016- Ardent Partners Ltd.
25
TALENT ENGAGEMENT DISRUPTION WILL SOON BE THE NORM
Copyright © 2016- Ardent Partners Ltd.
26
A MULTI-FACETED CWM PROGRAM IS A MUST
Copyright © 2016- Ardent Partners Ltd.
27
AUDIENCE Q&A
28
For more information please visit:
www.ardentpartners.com & www.cporising.com
CONTACT INFORMATION
Copyright © 2016 - Ardent Partners Ltd.
Christopher J. Dwyer
Research Director
Ardent Partners
cdwyer@ardentpartners.com
@CJD_Ardent
Mousa Ackall
Director of Marketing
Work Market
mousa@workmarket.com
@mousAAckall

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Contingent Workforce Management and the On-Demand Enterprise

  • 1. 1 CONTINGENT WORKFORCE MANAGEMENT AND THE ON-DEMAND ENTERPRISE PRESENTED BY: CHRISTOPHER J. DWYER RESEARCH DIRECTOR, ARDENT PARTNERS MAY 17, 2016 SPONSORED BY:
  • 2. 2 TODAY’S HOST AND SPONSOR Copyright © 2016- Ardent Partners Ltd.
  • 4. 4 TODAY’S PRESENTER: CHRISTOPHER J. DWYER  Research Director and VP of Operations • Recognized expert in spend management and contingent workforce management • Thought leader in the CWM industry • Industry analyst for over a decade • Previously a Director at the Aberdeen Group (7- year tenure from 2006-2013) • Benchmarked thousands of organizations across spend management, CWM, procurement, etc. • Recognized as an “Analyst Superstar” by HRO Today in 2013, 2014, and 2015 • Recognized as a “Pro to Know” by Supply & Demand Chain Executive Magazine in 2014 • Written nearly 300 research studies and reports on the evolution of the non-employee workforce Copyright © 2016 - Ardent Partners Ltd.
  • 5. 5 ARDENT’S CWM RESEARCH AND COVERAGE Copyright © 2016 - Ardent Partners Ltd. Evolution “The Future of Work” Non- Employees On-Demand Talent Innovation Emerging Technologies Progressive Solutions Evolving Apps Collaboration Procurement Talent Management Human Capital Spend Management
  • 6. 6 A GLIMPSE INTO THE CHANGING WORLD OF WORK
  • 7. 7 THE CORE OF TODAY’S NON-EMPLOYEE WORKFORCE? TALENT Copyright © 2016- Ardent Partners Ltd.
  • 8. 8 LET’S SET THE STAGE… Copyright © 2016 - Ardent Partners Ltd. • 95% of businesses see non-employee talent as vital • 35% of the average workforce is considered contingent • 70% of companies expect their contingent workforce to grow steadily in 2016
  • 9. 9 HOW IS TALENT TRULY CONCENTRATED TODAY? Copyright © 2016- Ardent Partners Ltd.
  • 10. 10 A LOOK AT THE TOP CWM CHALLENGES (“THE BALANCING ACT”) Copyright © 2016 - Ardent Partners Ltd.
  • 11. 11 Copyright © 2016 - Ardent Partners Ltd.
  • 13. 13 360-DEGREE CONTINGENT WORKFORCE MANAGEMENT (THE BEST-IN-CLASS CWM PROGRAM) Copyright © 2016 - Ardent Partners Ltd.
  • 14. 14 CORE CWM CAPABILITIES (BEST-IN-CLASS VS. ALL OTHERS) Copyright © 2016 - Ardent Partners Ltd.
  • 15. 15 “BIG DATA” AND THE BEST-IN-CLASS Copyright © 2016 - Ardent Partners Ltd.
  • 17. 17 THE EVOLUTION OF CWM TECHNOLOGY Copyright © 2016 - Ardent Partners Ltd.
  • 18. 18 THE CWM “TECH ECOSYSTEM” 18 Copyright © 2016 - Ardent Partners Ltd.  The “core”: VMS  Peripheral and supporting solutions and platforms (i.e FMS)  Free-flow of data and intelligence  Engagement, spend, compliance/risk, talent, etc.
  • 19. 19 THE ROLE OF OTPS/FMS IN TODAY’S CHANGING WORKFORCE Copyright © 2016 - Ardent Partners Ltd. Access to a New, Open World of Top-Tier Talent, Skillsets, and Expertise Enterprise-Specific Talent Pools Automation of Back-Office Processes Real-Time Monitoring of Projects Agile Insights (Analytics) Compliance and Risk Mitigation
  • 20. 20 THE PERFORMANCE ADVANTAGES OF OTPS/FMS Copyright © 2016 - Ardent Partners Ltd. Compliance and Risk Mitigation (21% advantage) Visibility into “Worker Footprint” (25% advantage) Visibility into Enterprise Talent (27% advantage) CWM Cost Savings (10% to 15% advantage)
  • 21. 21 WHAT’S SHAPING THE “FUTURE OF WORK”?
  • 22. 22 WELL, WHAT IS THE “FUTURE OF WORK?” Copyright © 2016 - Ardent Partners Ltd.
  • 23. 23 YOUR WORKFORCE IS CHANGING… Copyright © 2016- Ardent Partners Ltd. Disruption On- Demand Top Tier Talent The Ecosystem New Talent Types Evolution
  • 24. 24 “ON-DEMAND” IS THE FUTURE…WE MUST ACCEPT IT Copyright © 2016- Ardent Partners Ltd.
  • 25. 25 TALENT ENGAGEMENT DISRUPTION WILL SOON BE THE NORM Copyright © 2016- Ardent Partners Ltd.
  • 26. 26 A MULTI-FACETED CWM PROGRAM IS A MUST Copyright © 2016- Ardent Partners Ltd.
  • 28. 28 For more information please visit: www.ardentpartners.com & www.cporising.com CONTACT INFORMATION Copyright © 2016 - Ardent Partners Ltd. Christopher J. Dwyer Research Director Ardent Partners cdwyer@ardentpartners.com @CJD_Ardent Mousa Ackall Director of Marketing Work Market mousa@workmarket.com @mousAAckall