The document discusses how context impacts people and moments. It introduces the "Touchline" model, which includes three types of contextual factors (physical structures, information structures, and shared understandings) that shape people and moments. The document provides examples of defining a moment and then suggesting contextual changes to influence that moment, such as finding a new work space to enable project progress. The goal is to identify leverage points in the context that can help create desired moments.

1. How’s the
water?
What water?
Context
Creates the
Moment

2. Remember
School?

3. Remember
School?

5. How do we explain people-situations?

6. dispositional attribution
situational attribution
‘Jane is lazy’.
‘Jane didn’t eat breakfast.’
How do we explain people-situations?

7. dispositional attribution
situational attribution
the ‘fundamental attribution’
error.
How do we explain people-situations?
‘Jane is lazy’.
‘Jane didn’t eat breakfast.’

9. How’s the
water?

10. How’s the
water?
What water?

11. From A
To B
The journey took 10 years…

12. Two Ph D theses & more on the
journey…

13. B
Here’s my summary…
A

14. A
B
N
‘True North’

15. A
B
N
time
progress
‘True North’

16. A
B
N
time
progress
‘True North’

17. A
B
N
time
progress
‘True North’
structural changes
to ‘context’

18. How’s the
water?
What water?

19. How’s the
water?
What water?
Introducing
‘Touchline’…

20. ‘Touchline’ Model…

21. CONTEX
T PEOPL
E
MOMENTS
‘Touchline’ Model…
shapes
creating

22. PeopleContext
a system for identifying how context impacts
people

23. Physical
Structures
Information
Structures
Shared
Understandings
PeopleContext
three ‘Touchlines’… these act as ‘search
prompts’…

24. airport bathroom…

25. airport bathroom…

26. travelator…

27. travelator…

31. PeopleContext

32. People
One System
Context

33. You
wrist-
watch
One System
Context

34. You
phone
One System
Context

35. a car
One System
YouContext

36. a café
One System
YouContext

37. One System
at a
comp-
uter
sending
an email
YouContext

38. office
One System
office
persona
YouContext

39. home
One System
home
persona
YouContext

40. prox-
imity
One System
You
Person Who
Inspires You
Context

41. prox-
imity
One System
You
Person Who
Inspires You
coffee
catch
up?
Context

42. One System
You
Person Who
Does Your
Head In
prox-
imity
Context

43. SPAC
E PEOPL
E
MOMENTS
shapes
creating
‘Touchline’ Model…

44. What’s all this about ‘moments’?

45. What’s all this about ‘moments’?

46. What moment do you want to see more
of?

56. We’ve been collecting ‘moments’ for a few years!

57. moment
We’ve been collecting ‘moments’ for a few years!

58. context moment
…and finding out what contextual drivers are associated with
each…

59. Enough nerding out… let’s get hands on!

60. STEP 2.
CHANGE
CONTEXT
STEP 1.
DESCRIBE
THE
‘MOMENT’

63. What moment do you need to see (more
of)?

64. What moment do you need to see (more
of)?
Personal / home?
Professional? (DEX Project?)

65. Example #1 – Home/Family

66. Context Moment

67. a moment of
connection with my
family
MomentContext

68. a moment of
connection with my
family
MomentContext

69. Example #1 – Home/Family Variant

70. a moment of
connection with my
family
MomentContext

71. Example #2 – Personal Development

72. Moment
a moment of relief
from exhaustion /
of feeling wind in
my sails
Context

73. Moment
a moment of relief
from exhaustion /
of feeling wind in
my sails
Context

74. Moment
a moment of relief
from exhaustion /
of feeling wind in
my sails
the
train
com-
mute
meditate
for 20
minutes
each day
using
‘calm’
app
Context

75. Example #3 – Professional (DEX Project
Traction)

76. Moment
a moment of DEX
project progress
(‘this is getting
SOMEWHERE!’)
find a
permane
nt project
space with vivid
write-able
surfaces!
Context

77. Moment
a moment of DEX
project progress
(‘this is getting
SOMEWHERE!’)
Context

78. Moment
a moment of DEX
project progress
(‘this is getting
SOMEWHERE!’)
Context

79. Difference between a
strategy...
…and a strategy that works!

80. Difference between a
strategy...
…and a strategy that works!

81. Difference between a
strategy...
…and a strategy that works!
WHAT IS THE LEVER IN THE
CONTEXT?

82. How’s the
water?
What water?
WHAT ARE
WE NOT
SEEING?
(OR
REFUSING TO
ADMIT?)
(OR

83. N
A
B
N
time
progress
Courageous Changes

84. Example #4 – David’s Story

85. Moment
a moment of
connection with my
family
Context

86. Moment
wife back
to work
a moment of
connection with my
family
Context

87. Surprising changes vs obvious ones?

88. Moment
a moment of being
listened to
Context

89. Moment
a moment of being
listened todeep
listen to 1
person
once a
day
enrol in a
deep
listening
course
Context

90. 2015 2017 20182016
MOMENTCONTEXT
MOMENTCONTEXT
MOMENTCONTEXT
On courageous changes…

91. INTENTEMPATHYINTERVENTIONS
Success!

92. Let’s give it a go…

93. Let’s give it a go…
2. context ideas 1. ‘a moment
of…’
reverse engineer

94. Some volunteers to start us off…!
2. context ideas 1. ‘a moment
of…’

95. Some volunteers to start us off…!

96. Let’s give it a go…
2. context ideas 1. ‘a moment
of…’
reverse engineer

97. 2. context ideas 1. ‘a moment
of…’
upvote with ticks
…and upvote surprisingly good ideas with ticks!
enrol in a
deep
listening
course

Instructions: add at least one hexagon next to a moment.

98. N
A
B
N
time
progress
Step #1
Define the Moment

99. N
A
B
N
time
progress
Step #1
Define the Moment
Step #2
Change Context

100. How’s the
water?
What water?
Context
Creates the
Momentsteve.collis@amicus.com.a
u