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Content is King, and Culture is his Army 
How Corporate Culture Builds Social Engagement 
@JenniferZick 
Jennifer Zick - @jenniferzick 
CMO, PwC Salesforce Practice
@JenniferZick 
WHO IS JENNIFER ZICK? 
And what qualifies her as a social media rock star?
@JenniferZick 
Me and my posse.
My marketing career started here… 
@JenniferZick
@JenniferZick 
THE CONTENT ERA 
And what it taught us
@JenniferZick 
Content is King…Right?
@JenniferZick 
What We Learned
@JenniferZick 
What We Learned
@JenniferZick 
What We Learned
CULTURE IS THE KING’S ARMY 
Activating your culture to inspire the troops 
@JenniferZick
@JenniferZick 
Culture is the King’s Army
@JenniferZick 
What is Culture? 
The attitudes and 
behavior characteristic of 
a particular social group. 
The cultivation of 
bacteria…in an 
artificial medium.
@JenniferZick 
Articulating Your Culture 
CONCLUSION: 
When it comes to culture, the more 
circular and colorful, the better. ;)
@JenniferZick 
Accentuate…Authentically. 
The same is true for your business.
@JenniferZick 
Cultural “VIBE” 
Cultural Traction™ and VIBE-rating trademarks of Added Value.
@JenniferZick 
Top Cultures 
“It’s not just about diving into the cultural 
conversation; it’s all about refreshing the brand in a 
way that is culturally relevant but doing it in a way 
that stays true to who you are.” 
– Maggie Taylor, CEO of Added Value North America 
“10 Most Culturally Vibrant Brands”, Forbes, March, 2013
@JenniferZick 
Top Cultures
RALLY YOUR TROOPS 
Waving the cultural flag and assembling the team 
@JenniferZick
@JenniferZick 
Let’s Talk.
@JenniferZick 
The Wisdom of the Crowd
SME & ME = Content Teamwork 
@JenniferZick 
THIS IS SME. 
Wealth of information. 
Thought leader. 
Willing to contribute. 
I give our brand VALUE. 
THIS IS ME. 
Access to audiences. 
Communication leader. 
Ready to distribute. 
I give our brand a VOICE. 
SME: Subject Matter Expert 
ME: Marketing Expert
@JenniferZick 
It’s a Content Party!
@JenniferZick 
Content Party Rules 
1. Everyone is invited. Yes, I’m 
looking at you. 
2. Participation is optional. Unless it’s 
required.  
3. All ideas are welcome. Not all will 
be included. …Love ya! 
4. Marketing owns the content 
strategy. But we’re open to ideas! 
5. Marketing owns the editorial 
calendar. You can see it anytime. 
6. Marketing owns all editorial rights. 
It’s nothing personal. 
7. The company owns the content. 
But maybe we’re cool with you 
also publishing on your blog.
@JenniferZick 
It’s a Team Effort
@JenniferZick 
Learn & Adjust
CULTURE-RICH CAMPAIGNS 
Showcasing your authentic culture through content 
@JenniferZick
Just Say No…to Stock Photography 
@JenniferZick
@JenniferZick 
Keeping it Real
@JenniferZick 
Keeping it Real
@JenniferZick 
Keeping it Real
@JenniferZick 
Keeping it Real
@JenniferZick 
Keeping it Real
@JenniferZick 
Keeping it Real
@JenniferZick 
When Content Lacks Culture…
@JenniferZick 
Authentic Perspectives
@JenniferZick 
Build Internal Capabilities
READY-FIRE-AIM (REPEAT) 
Progress over perfection, everyday. 
@JenniferZick
@JenniferZick 
Progress Over Perfection
@JenniferZick 
Quality ALWAYS Matters
@JenniferZick 
Wise Eats Smart for Breakfast
@JenniferZick 
Expect Growth
@JenniferZick 
Pay Attention
@JenniferZick 
REWARD PARTICIPATION 
Worry about results later.
You Really Can’t Say it Too Much… 
@JenniferZick
@JenniferZick 
WAR VS. BATTLE 
Keeping a long-range perspective
@JenniferZick 
Keeping a Long-Range View
Let’s Connect: 
Twitter: @jenniferzick 
LinkedIn: in/jzick 
Email: jennifer.zick@gmail.com 
@JenniferZick

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Content is King, and Culture is his Army: How Corporate Culture Builds Social Engagement

Editor's Notes

  1. What we think matters, doesn’t matter. Sticky little morsels are the good stuff. Rethink, re-purpose big, heavy content. Frequency, quality, consistency.
  2. What we think matters, doesn’t matter. Sticky little morsels are the good stuff. Rethink, re-purpose big, heavy content. Frequency, quality, consistency.
  3. What we think matters, doesn’t matter. Sticky little morsels are the good stuff. Rethink, re-purpose big, heavy content. Frequency, quality, consistency.
  4. ARTIFICIAL = Bad news. AUTHENTIC =
  5. Lots of models…They all led me to one very important conclusion. Keep everything circular, interconnected, and very colorful.
  6. Tell the story of Reside, and how we decided to bring culture to our Go-to-Market strategy. This exercise starts at the top and filters through organization. Do you have defined values? Can you identify your brand promise? What are your defining characteristics? Are these things documented and shared?
  7. Onboarding every new employee. We are not a 5-person marketing organization. We are a 120+ person marketing organization.
  8. It’s all about EXPECTATIONS
  9. It’s tempting…Perfect balance of age, race, gender…all simultaneously shaking hands happily.
  10. Every new idea is an add-on vs. a replacement.
  11. Pay attention to every comment, share, like…and silence. There is much you can learn, quickly, about what is working and what’s not.
  12. Tools can tell you a lot of real-time information…but what are you learning over the longer term? What larger goals are being reached / influenced by social? My boss telling me that people say “We see your company everywhere” New employees consistently commenting on culture and social presence Employees actively volunteering to participate, being excited about their content.