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1. CONSUMER PROTECTION ACT,
1986

2. Introduction
The govt. of Indian had framed several laws to
protect the consumers, some of these laws are:
• The essential commodities act 1955
• The prevention of food adulteration act 1954
• The standards of weight and measures act 1956
• Indian standards institution certification act 1952
Inspite of these laws the consumers remained
exploited. Therefore the govt. made this law CPA
1986

3. Objectives
• Providing better protection of interest of
consumers
• Providing for the establishment of consumer
council and other authorities
• Settle consumer disputes and matters
connected with it

4. Rights of Consumers
• Right to safety
• Right to be informed
• Right to choose
• Right to be heard
• Right to seek redressal

5. Consumer Redressal agencies
• 1. District forum
• 2. State commission
• 3. National commission:

6. DISTRICT FORUM
The state govt. shall set up a district forum in each
district of the state. The district forum shall consist of
• A person who is or has been, or is qualified to be
district judge nominated by the state govt. who shall
be its president.
• A person of eminence in the field of education or trade
• A lady social worker
The district forum can entertain the complaints where
the value of goods or services and the compensation is
less than Rs 20 lakhs

7. STATE COMMISSSION
• A state commission shall be established in each
state by the state govt. It will consist of:-
• A person who is or has been judge of high court
appointed by the state govt. who shall be its
president
• Two other members who shall be person of
ability , integrity and standing and have
adequate knowledge or experience of problems
relating to economics, law , commerce, industry,
public affairs or administration
Value of claim is between 20 lakhs - 1 crore

8. NATIONAL COMMISSSION
• A person who is or has been a judge of
supreme court who shall be the president
• Two other members who shall be person of
ability , integrity and standing and have
adequate knowledge or experience of
problems relating to economics, law ,
commerce, industry, public affairs or
administration, one of them shall be a woman
Compensation of goods is exceeding 1 crore

9. HOW TO FILE A COMPLAINT
The complainant or his agent can present the complaint
in person. The complaint can also be sent by post to
the appropriate forum. It should contain the following
information:
(a)The name, address and description of the complainant
(b) the name, description and address of opposite part or
parties
(c) the facts related to the complaint and when and
where it arose
(d)Documents, if any, in support of the allegations
contained in the complaint
(e)The relief which the complainant is seeking
The complaint should be signed by the complainant or his
agent and minimum four copies of the complaint
should be filled

10. HOW TO FILE A COMPLAINT
The complainant or his agent can present the complaint
in person. The complaint can also be sent by post to
the appropriate forum. It should contain the following
information:
(a)The name, address and description of the complainant
(b) the name, description and address of opposite part or
parties
(c) the facts related to the complaint and when and
where it arose
(d)Documents, if any, in support of the allegations
contained in the complaint
(e)The relief which the complainant is seeking
The complaint should be signed by the complainant or his
agent and minimum four copies of the complaint
should be filled