This document outlines key considerations for developing an I.T. strategy, including gathering information needs, current technology infrastructure, and big questions around I.T. spend and ROI. It recommends gathering requirements through workshops with staff and board, then developing and presenting a strategy to deliver against agreed goals. The strategy should address service delivery, support, and development to ensure user confidence, continuity of service, and keeping pace with business growth.

1. Developing an I.T. Strategy
Information
• KPI
•Cost/Value
•Health, safety and Environmental
•Instructions
•Risk logging / assessment
•Procurement
•Supply chain
•Agreements
•Rebates
•Finance
•Goods Received matching
•Linking to finance system
Technology
Hardware / Software
•Servers
•Pc’s
•Laptops
•Internet connection
•Data storage
•Virus Management
•Installation
•Version(s)

2. Information = Value
• What information do you need to analyse to
make intelligent business decisions?
• How do you need to analyse it?
• How do you start to collect that information
• How easy is it currently to collect that
information from the right minds in your
organisation?
• How easy is it to get your staff to adopt new
practises

3. Technology – What do I need?
• How accessible do you need your information to
be?
• Who needs to access / input information
• Where do you need to access / Input Information
• How “technologied up” are your staff?
– Capability – Do they book holidays, flights etc on the
internet?
– Culture – Early adopters or let others make the
mistakes we can learn from?

4. Big questions
• How much do we spend on I.T?
• I.T. spend – Investment or cost?
• Average I.T. spend in our industry?
• Does that figure make us wince or smile?
• How do we ensure we get maximum value for our £?
• How much security is enough?
• How many users do we have?
• What is my ROI
• When can I expect that to be realised?

5. IT – Strategy Development
• Requirements gathering
– Workshops
• Staff slice
• Board
• Development of strategy
• Presentation of strategy
• Delivering against the agreed strategy
• Measuring delivery success and ROI

6. Delivering the strategy
• Service Delivery
• Service catalogue
• Service level agreement (SLA)
• Service Support
o Ensuring user confidence
o Providing continuity of service
• Service Development
• Keeping pace with business growth
• Future proofing I.T.