Conscientia Consulting Knowledge Management Services Offering

2. Latin meaning; Conscientia - knowledge shared with
others , quot;being in the knowquot;, joint knowledge;
knowledge shared with oneself

3. Knowledge is of two kinds.
We know a subject ourselves, or we know where we can find
information on it.
Samuel Johnson (1709 - 1784), quoted in Boswell's Life of Johnson

4.  
Business Process Knowledge Capture
 
Business Requirements Knowledge Reuse
 
Capture of Information Quality Assurance Program
 
Change Management Reporting
 
Coaching Return On Investment (ROI)
 
Content Standard Solution Reuse
 
Corporate Culture Change Solution Security
 
Corporate Intellectual Property Style Guide
 
CRM Integration Subject Matter Experts (SME)
 
Database Security Technical Design Requirements
 
Information Sharing Training
 
Knowledgebase Administration Workflow Process

8.  Business Goals / Objectives
 Return On Investment (ROI) Evaluation
 Business Process Workflows – Creation / Modification / QA
 Creation / Modification of Knowledgebase Content
 Content Gap Analysis
 Knowledgebase Content Standards
 Reuse of Knowledge Articles – Internal & External Audience
 Deflection of Service Requests / Cases
 Knowledgebase Quality Assurance (QA) Programs
 Knowledgebase “Clean-up Strategy”
 Knowledgebase Security
 Knowledgebase Adoption
 Knowledgebase Reporting

9.  Requirements Gathering
 Functional Design
 Technical Design
 Vendor Selection / Evaluation (If required)
 Knowledgebase “Clean-up Strategy”
 Data Migration Strategy
 Application Build out
 Application Training
 Go-Live
 Stabilization / Steady Run

10.  Requirements Gathering
 Functional Design
 Technical Design
 Vendor Selection / Evaluation (If required)
 Knowledgebase “Clean-up Strategy”
 Data Migration Strategy
 Application Build out
 Application Training
 Go-Live
 Stabilization / Steady Run

11.  Gathering of Business Requirements
 Gathering of Technical Requirements
 Application Use Cases
 Return On Investment (ROI)
 Vendor Selection / Evaluation
 Vendor Product Presentations
 Request For Proposal (RFP)
 Request For Information (RFI)
 Product Assessment – “Sandbox Testing”
 Function Design
 Technical Design
 Application Build out
 Application Training
 Go-Live
 Stabilization / Steady Run

12. John Swindlehurst – Knowledge Management Consultant
eMail: jswindlehurst<@>ConscientiaConsulting<.>com
LinkedIn: http://www.linkedin.com/profile?viewProfile=&key=7424568&trk=tab_pro