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CONNECTOR73
Intelligent Communication Service
Introduction
How we build barrier between
company and client?
1) Extension that client have to remember
2) IVR
3) Overloaded secretary
4) Ineffectiveу call management rules and queues
5) Using only «right corporate» channels like phone or email
How we like to make orders
4
Let see how people make orders in supermarket
STEP
1 Choose time for visit
STEP
2 Test or touch the product
Make decision immediately or ask for consultation
STEP
3
How it happens in corporate
5
How customers try to make order by phone
STEP
1 Check the working hours
STEP
2 Call to the company, listen IVR, waiting in queue
Explain your request to secretary
STEP
3
STEP
4 Explain your request one more time to somebody
where secretary will transferred you
STEP
5 If you forget something – callback and go through
steps 2-4 one more time
How our AI works
6
When Big Data works for your efficiency
Analysis of digital footprints
ANALYSIS
Anonymous data
collections
COLLECTING DATA
The control system
generates the rules
DECISIONS
1
2 3
Our service contains a communications management system built on the elements of artificialintelligence and designed to ensure transparent and efficient
communication between users of different applications.
Continuous Study Process
7
Collects detailed data on
everything that goes on in it
24/7
24/7 working
hours
Saves the path it used to
reach the addressee, counts
the number of steps needed,
their character and duration
For every incoming
call
Stores how, when and by
which means system users
communicate with the outer
world
For every outgoing
call
Using these assumptions, it
defines rules to connect
clients and employees with
maximum speed and
efficiency
Analysis &
Assumtions
Detail Example
8
Primary
Analyst
AI defines that the customer on the number 123-321 is usually served by the manager on the number 901. So it makes an
assumption that when there’s an incoming call from 123-321 the system must check the availabilityof 901 and then forward the
call directly to 901 skipping long processing scenarios. Now the system has a new rule which must work for this specific
situation.
Then a manager returns the call to the system for standard processing, and, seeing that, AI will readjust its assumptions to
better deal with such calls in the future.
In case of an outgoing call, a user must simplytell AI to connect with a client/partner of the company ABC, and it will be
done with maximum speed and efficiency using every communication channel at hand. The channel is chosen based on
the time and location of the caller.
What if the
mistake was
made?
Call
Process
If there are any issues, AI notifies the user, and provides several solutions to choose. For example, leave a message or call
back later etc. If message was left, AI monitors its status so the user doesn’t have to do anything else.
Notifications
& Monitoring
Training
9
A user can help train AI at any time using special tools. This helps to
speed up the system integration process, and improve quality of
automatic decisions in complicated cases. Manual training works for all
types of communicationchannels. If required,AI can train on data from
external systems to better asses different relations and make more
efficient assumptions and rules.
Supported Communications
10
Brings together in a single solution the various channels of communication
VOICE
SMS
VDEO
CHAT
• Facebook Messenge
• Viber
• Telegram
• Slack
• HiPchat
VOICE MESSAGING
SMS VIDEO
• Phone Calls
• VoIP
• RTC
DATA
Data from IoT
devices
WEB SERVICESAPPLICATION
S
THANK YOU
ANY QUESTIONS?
VLADIMIR AFANSIEV
• va@connector73.com
• Prague Office: +420 225 850 210
• Tallin Office: +372 884 0084

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CONNECTOR73 - artificial intelligence module

  • 3. How we build barrier between company and client? 1) Extension that client have to remember 2) IVR 3) Overloaded secretary 4) Ineffectiveу call management rules and queues 5) Using only «right corporate» channels like phone or email
  • 4. How we like to make orders 4 Let see how people make orders in supermarket STEP 1 Choose time for visit STEP 2 Test or touch the product Make decision immediately or ask for consultation STEP 3
  • 5. How it happens in corporate 5 How customers try to make order by phone STEP 1 Check the working hours STEP 2 Call to the company, listen IVR, waiting in queue Explain your request to secretary STEP 3 STEP 4 Explain your request one more time to somebody where secretary will transferred you STEP 5 If you forget something – callback and go through steps 2-4 one more time
  • 6. How our AI works 6 When Big Data works for your efficiency Analysis of digital footprints ANALYSIS Anonymous data collections COLLECTING DATA The control system generates the rules DECISIONS 1 2 3 Our service contains a communications management system built on the elements of artificialintelligence and designed to ensure transparent and efficient communication between users of different applications.
  • 7. Continuous Study Process 7 Collects detailed data on everything that goes on in it 24/7 24/7 working hours Saves the path it used to reach the addressee, counts the number of steps needed, their character and duration For every incoming call Stores how, when and by which means system users communicate with the outer world For every outgoing call Using these assumptions, it defines rules to connect clients and employees with maximum speed and efficiency Analysis & Assumtions
  • 8. Detail Example 8 Primary Analyst AI defines that the customer on the number 123-321 is usually served by the manager on the number 901. So it makes an assumption that when there’s an incoming call from 123-321 the system must check the availabilityof 901 and then forward the call directly to 901 skipping long processing scenarios. Now the system has a new rule which must work for this specific situation. Then a manager returns the call to the system for standard processing, and, seeing that, AI will readjust its assumptions to better deal with such calls in the future. In case of an outgoing call, a user must simplytell AI to connect with a client/partner of the company ABC, and it will be done with maximum speed and efficiency using every communication channel at hand. The channel is chosen based on the time and location of the caller. What if the mistake was made? Call Process If there are any issues, AI notifies the user, and provides several solutions to choose. For example, leave a message or call back later etc. If message was left, AI monitors its status so the user doesn’t have to do anything else. Notifications & Monitoring
  • 9. Training 9 A user can help train AI at any time using special tools. This helps to speed up the system integration process, and improve quality of automatic decisions in complicated cases. Manual training works for all types of communicationchannels. If required,AI can train on data from external systems to better asses different relations and make more efficient assumptions and rules.
  • 10. Supported Communications 10 Brings together in a single solution the various channels of communication VOICE SMS VDEO CHAT • Facebook Messenge • Viber • Telegram • Slack • HiPchat VOICE MESSAGING SMS VIDEO • Phone Calls • VoIP • RTC DATA Data from IoT devices WEB SERVICESAPPLICATION S
  • 11. THANK YOU ANY QUESTIONS? VLADIMIR AFANSIEV • va@connector73.com • Prague Office: +420 225 850 210 • Tallin Office: +372 884 0084