The document summarizes a conference on transforming passenger experience and operational efficiency through connectivity and technology. It describes how a passenger named James seamlessly navigates the airport using various technologies like self-check-in kiosks, mobile boarding passes, and WiFi. The conference aims to help airports and airlines learn how to maximize profits from connected strategies and innovations by benchmarking case studies from companies like KLM, Aer Lingus, and Ryanair. Top executives from airports and airlines like Heathrow, Nok Air, and SAS will speak at the conference.

1. 27th-29th April 2015 | Chelsea Harbour Hotel | London, UK
Transforming passenger experience
and operational efficiency

2. When James enters the terminal, he is immediately welcomed by
a customer service agent who smiles at him through virtual reality
glasses. Greeting him by name, she quickly verifies the details of his
flight and reminds him that he needs to complete his customs and
immigration papers.
He is shown to a bank of touchscreen self-check-in kiosks where he
single-handedly checks in and helps himself to an electronic bag tag
before efficiently depositing his hold baggage. Within minutes, he is
ready for security.
Having already downloaded his boarding pass from smartphone to
smartwatch, James effortlessly taps his wrist on a scanner before
entering security.
From security through to the shopping hall, a buzz from James’s
pocket alerts him to check his smartphone. A special offer from
his favourite sporting brand is waiting for him just as he is
approaching the store.
He knows he has the time to continue
browsing the shops because his tablet
has already told him the walking time to
his boarding gate together with a map
showing him the way.
Once comfortably aboard his flight,
James inserts his tablet into the
back-seat pocket in front of him
and browses the latest movie
releases, which he can stream
for free over the airline’s wi-fi
network.
Seamless access to emails
and social media throughout
his journey means that James
never loses touch with his
friends or the needs of his
business.
This is the future of travel.
THE AGE OF THE CONNECTED
TRAVELLER IS HERE…

3. STAY AHEAD OF THE COMPETITION AT
CONNECTED AVIATION 2015.
Keeping up with the expectations of the always connected traveller is now
essential for airports and airlines to survive in a competitive market where customer
experience is key.
Are you, like other aviation leaders, looking to maximise the profitability of your
connected strategies and discover innovations that will wow your customers?
Request your invitation to attend today!
Email julie.coates@terrapinn.com or call +44(0) 207 608 7030
WHY SHOULD YOU
ATTEND?
TOP 4 CASE STUDIES
TO LEARN FROM:
Benchmark against trail
blazer case studies led
by your competitors
Access CEO insight on
monetising connected
strategies from Heathrow
Airport & Nok Air
Elite networking
opportunities – invitation-
only retreat based on
attendee seniority and
strategic influence
Tailored one-to-one
meetings – select peers
and tech innovators that
meet your requirements
to maximise your time
out of office
1
Learn from KLM’s
approach to maximising
revenue generation from
the connected aircraft
2
Apply lessons from Aer
Lingus’s successful
strategy to modernise,
mobilise and monetise
3
Discover how London
City Airport are using
the Internet of Things
to become the fastest
airport
4
Hear how Ryanair are
starting an online
revolution with a world-
leading digital innovation
lab

4. John became Chief Executive Officer of
Heathrow Airport Holdings on 1st July
2014. He was previously Development
Director with responsibility for the
£1.3bn per annum programme to rebuild
Heathrow, including the new Terminal 2,
which opened on 4th June 2014. Prior to
that, he was Commercial Director. Over
a 3 year period, Heathrow’s retail income
per passenger grew by 10% per annum,
and Heathrow was voted the best major
Airport in Europe. He is a member of the
Executive Committee.
Patee Sarasin is the Chief Executive
Officer of Nok Air, the truly Thai low
fare airline. Patee joined Nok Air in
early 2004 and has been a driving
force behind the success of the airline,
utilizing his marketing background to
deliver continuous growth in terms
of revenue, passenger numbers and
destinations. Today, Nok Air has
already recovered the initial investment
after only two years of operation,
and is continuously growing in
profitability. In September 2014, Nok
Air became the first Asian airline to
offer passengers free in-flight wi-fi to
enhance their experience.
John Holland-Kaye
CEO
Heathrow Airport
Patee Sarasin
CEO
Nok Air
YOUR KEYNOTE SPEAKERS

5. John Hurley
Chief Technology Officer, Ryanair
John Hurley was appointed Ryanair’s Chief Technology Officer in September 2014 and is responsible for developing
and implementing a world-leading digital and technology strategy, heading up a 200-strong team at the Ryanair Labs
digital innovation hub at Ryanair’s new Dublin Campus in Swords.
He joined Ryanair from Houghton Mifflin Harcourt, where he was Vice-President of Engineering & Product Operations,
having served as Director of Product Operations, Director of Platform Development and Software Development
Programme Manager. He was previously Production Manager at both Intuition Publishing Ltd and Education
Multimedia Group and has 16 years’ experience in the IT industry.
Ravindra Simhambhatla
Chief Technology Officer, Aer Lingus
Ravindra Simhambhatla was appointed as Chief Technology Officer on 18th June 2012. He is responsible for the
leadership of the Information Technology team at Aer Lingus. He previously held the position of Vice President of
Information Technology with Tesla Motors. His career to date spans three continents, bringing with him a wealth
of global experience in technology innovation, gained from working in senior Director and CIO roles in the aviation,
software and motor industries.
Ravindra has particularly strong experience of technology within the aviation industry having spent five years
with Virgin America. He joined Virgin in 2006 during its start-up phase and pioneered a systems architecture and
infrastructure designed to drive differentiated customer experiences and support strong e-commerce platforms.
Muhammad Ali. M Albakri
CFO & CIO, Saudi Arabian Airlines
Mr. Muhammad Ali Albakri is the Executive Vice President for Finance and Information Technology at Saudi Arabian Airlines,
where he has worked for the past 25 years. Mr. Albakri is mandated with leading the Saudia IT organization in its role of
being the sole service provider of IT services and solutions for all the divested Business Units under SAUDIA HOLDING.
After having a great success in implementing the Airlines IT Master Plan which succeeded in overhauling the
telecommunications infrastructure worldwide, Mr. Albakri upgraded Saudia’s current Data Center and launched a backup
DC for business continuity and replaced the entire portfolio of the Airlines and sister companies applications systems. SV-IT
is currently pursuing even more challenging plans to establish a “Smart Technology Hub” at King Abdullah Economic City
on the West Coast of the Kingdom where a Technology Innovation Nucleus are planned to be established.
Fredrik Buxfeldt
Business CIO Ground Handling & Inflight, SAS
Fredrik is working as Business CIO for the area Ground Handling & Inflight at Scandinavian Airlines, SAS, since
autumn 2013. He has his background in the media industry, and before joining SAS he were CIO at one of Sweden’s
most well-known newspapers Expressen for six years.
He believes in simple IT-solution where the Customer always are in focus. As the traditional business model have
changed in the aviation industry, the lack of time to adjust and find simplified solutions to lower cost dramatically
Fredrik is a big fan of mobility, cloud solutions among other things.
He studied Mathematics, Physics at Stockholm University and Graphical Technology at Dalarnas Högskola.
Onur Dedeköylü
Vice President – Marketing, Pegasus Airlines
Onur Dedeköylü studied industrial engineering at Bogaziçi University. He also holds an MBA degree from Georgia
State University in Atlanta. He worked in brand management, marketing research, e-commerce, CRM, new product
development and trade marketing fields in Gillette, Hasbro, Coca-Cola and Pegasus. Onur Dedeköylü currently works
as Vice President – Marketing at Pegasus Airlines.
YOUR SPEAKER PANEL
AIRLINES

6. Cees de Vos
Director of Innovation, KLM
Cees de Vos joined KLM Royal Dutch Airlines in 1969, where he held various positions in the Netherlands as well as
abroad. He was appointed Director of KLM Systems Services in July 1999 and as such responsible for the worldwide
marketing of ICT products and services.
During that period ‘innovation’ became his middle name. Innovation of passenger handling processes by promoting
e-services and Common Use check-in technology. This quality has proven of great value to all stakeholders: airports,
airline handlers, airlines and last but definitely not least passengers.
Mr. De Vos was seconded to the SkyTeam Airline Alliance Management office from November 2009 till February 2011
before taking his present position in Air France KLM.
Carl Gissing
Director of Customer Service, Thomson Airways
Carl joined First Choice Airways in 2006 as Director of Customer Operations based in Manchester. He was involved
in the strategic planning prior to the merger with Thomsonfly and was appointed as Director Customer Service for
Thomson Airways in 2007. Since then he has overseen the on-going development of the end to end customer
proposition covering Ground Operations, In-flight Product and Service, Service Style and Cabin Crew Engagement. In
2009 became the architect of the airlines modernisation programme.
Put simply Carl’s job is to ensure that Thomson Airways plans and activities form part of an integrated Customer
Experience for the 5 million annual Thomson and First Choice holidays makers in the UK and Ireland. Thomson
Airways, part of the TUI Travel PLC Group, is proud to have been awarded the prestigious 2014 Skytrax Leisure Airline
of the Year award for the fourth time in the past five years.
Olivier Plaitin
Director of IT, Brussels Airlines
Olivier Plaitin is the young (39) Head of IT Operations at Brussels Airlines, managing Enterprise Architecture, Global
Infrastructure, Data Center Management and Information Services. With his 15 years of experience in Airline IT, he
witnessed the information’s revolutions over the last decades, and strived to transform IT in its missions to better
support an ever more demanding Business.
Dr. Jassim Haji
Director of Information Technology, Gulf Air
Gulf Air, the national carrier of the Kingdom of Bahrain, has appointed Dr. Jassim Haji as the Director of Information
Technology Division since August 2011.
Dr Haji has been instrumental in implementing some key innovations at Gulf Air’s IT systems and processes in
recent times, most notably, the introduction of advanced technology for Gulf Air World Wide Contact Centre, Cloud
Computing, Business Intelligence, Disaster Recovery Centre, Green Technology, In-house Oracle R12 upgrade and
Big Data plus ISO 27001, 9001 and 20000 certifications that have helped further improve customer interface services
as well as cost efficiency to the company. He managed to achieve eleven top Middle-Eastern technology awards for
Gulf Air, including three CIO distinguished awards.
Justin Erbacci
Vice President of Customer Experience & Technology, Star Alliance
Justin Erbacci is Vice President of Customer Experience and Technology at Star Alliance, the world’s leading airline
alliance. In this role, Justin is responsible for the development and maintenance of products and services that provide
a more efficient and seamless travel experience for customers traveling on different Star carriers across the Star
network. This includes all Star Alliance activities and initiatives at any of the more than 1,300 airports served by Star
Alliance carriers.
Justin also is responsible for the planning, development and operation of the Star Alliance IT environment, including
applications, infrastructure, networks and service management.
YOUR SPEAKER PANEL
AIRLINES

7. Matthew Hall
Chief Commercial Officer, London City Airport
Matthew Hall was appointed Chief Commercial Officer for London City Airport in March 2011. In this role
he has overall responsibility for commercial airline relationships and all other commercial activity including
retail, food and beverage, parking, advertising, marketing, PR and ‘e’ commerce.
Prior to this, Matthew spent five years as Vice President of Airline and Supplier Business Development at
Cendant Travel and Distribution Services, later known as Travelport, following the demerger of Cendant.
Before joining Cendant in 2006, Matthew spent fourteen years in the airline sector with United Airlines
then with American Airlines where his most recent position was Managing Director Sales, Marketing &
Reservations for Europe, Middle East & Africa.
Dominic Nessi
Chief Information Officer, Los Angeles World Airports
Dominic Nessi has held the position of Deputy Executive Director and Chief Information Officer for Los
Angeles World Airports (LAWA) since September 2007. As chief information officer, Nessi is responsible
for all information technology-related functions, including technology planning, design, implementation
and utilization of LAWA’s information infrastructure and related voice, data and video communications
systems for LAX, the world’s fifth busiest airport, Ontario International and Van Nuys, the world’s busiest
general aviation airport. Mr. Nessi is responsible for the oversight of over 200 applications, including all
airport mission-critical systems.
In 2013 LAWA received a CSO 40 award for its work in cybersecurity and in 2014 LAWA received an
award for the delivery of complex closed circuit TV.
Michael Zaddach
Senior Vice President of IT, Munich Airport
Michael Zaddach is the Senior Vice President of the Support Division Information Technology of Munich
Airport International. He is responsible for the department’s Systems Development, Systems Operating,
Telecommunications and Networking.
After he had completed his communication engineering studies, he worked for several companies such
as SIEMENS, AEG and "debis Systemhaus". At these companies he was responsible for example for
Systems Development, Product-Line-Management and Consulting. At debis Systemhaus he was leading
a Business Unit for IT-Consulting Services from 1997 until 2000. In this function he also accompanied
many planned outsourcing-projects of "debis Systemhaus".
Joni Sundelin
Senior Vice President, Helsinki Airport
Joni Sundelin, M.Sc. (Econ), has worked at Finavia as the Senior Vice President, Director of Airport
Network, Sales & Marketing and Ground Handling business since 2012. His main competences are
to restructure and develop businesses and working structures, to build up new business models in
the customer interface both in b-b and b-c business environment, service business management and
development in general. These competences are complemented from the vast experiences in executing
mergers and acquisitions, creating joint ventures and other modes of collaboration.
Prior to his appointment at Finavia he worked in various business director responsibilities both in the
Logistics Business and in pharmaceutical distribution and wholesaling in Finland and other northern
European countries.
YOUR SPEAKER PANEL
AIRPORTS

8. YOUR CONFERENCE AGENDA
14:30 Registration and refreshments
15:30 Opening remarks and structured ice breaker networking
Day One: Monday 27th April 2015
FUTURIST INSIGHT
16:0018:0016:30
Maximising the opportunities of the Connected Aircraft
• Keeping up with the always connected traveller: Lessons from KLM’s digital journey
• Engaging your travellers in an enriching in-flight digital experience
• Be relevant: Leveraging customer data to add value to their journey
• Maximising the return on your connected investment: Revenue generating opportunities
Guido van Til, Director of Digital Strategy, KLM
LUXURY CHARTER BOAT TOUR OF LONDON
One of the best ways to see London is by boat. Join your peers for cocktails, canapes
and networking aboard a luxury charter boat that will transport you alongside some of
London’s finest sights, including the Houses of Parliament, London Eye and The Shard!
Take the opportunity to break the ice, establish mutual interests and unwind before an
action-packed two day conference.
What does the Internet of Things (IoT) mean for aviation?
• IoT realising London City Airport’s ambition to be “the fastest airport”
• How is IoT transforming the passenger experience?
• Real-time monitoring of passenger flows to optimise speed and efficiency
Matthew Hall, Chief Commercial Officer, London City Airport
17:00
17:30
One-to-one business meetings One-to-one business meetings

9. YOUR CONFERENCE AGENDA
08:30 Chairman’s opening remarks
10:20 Networking break
12:40 Networking lunch break
Day Two: Tuesday 28th April 2015
VISIONARY CEO INTERVIEWS
VISIONARY KEYNOTE
TRAIL BLAZER CASE STUDY
08:4009:0009:2012:1009:50
The future of aviation and the always connected traveller
John Holland-Kaye was responsible for the £1.3bn per annum programme to rebuild Heathrow, including
the new Terminal 2. Over a 3 year period, Heathrow’s retail income per passenger grew by 10% per annum,
and Heathrow was voted the best major Airport in Europe.
This interview will explore John’s vision for the future potential of connected technology to deliver a
transformation in organisational efficiency and profitability while ensuring a world-class passenger experience.
John Holland-Kaye, CEO, Heathrow Airport
Monetising your Connected strategy: What’s the business model?
Patee Sarasin has been a driving force behind the success of Thailand’s low fare airline Nok Air since
2004, utilizing his marketing experience to deliver continuous growth in revenue, passenger numbers and
destinations.
This interview will explore Nok Air’s journey to become the first Asian Airline to offer free in-flight wi-fi
connectivity and how the low-cost airline is balancing passenger-centric innovation with profitability.
Patee Sarasin, CEO, Nok Air
Starting a digital revolution: Ryanair’s new approach to passenger-centric innovation
• Why now? Introducing Ryanair’s ambitious plans for a world-leading digital innovation lab
• Spearheading a passenger-centric transformation and mapping a new user experience
• Preparing for the future of travel: Embedding next generation technology across the entire journey
John Hurley, Chief Technology Officer, Ryanair
The SAS story of embedding mobility and managing the challenge of change
• Shaking up the business model: Why tech innovation is key at a time of tightened profit margins
• Re-imagining the passenger experience by empowering staff with mobile technology
• Leveraging opportunities to generate ancillary revenue
• Simplification is key: Creating one digital touchpoint for your customers
Fredrik Buxfeldt, Business CIO Ground Handling & Inflight, SAS
THOUGHT LEADERSHIP: Keeping up in a rapidly changing environment where the consumer rules
Session reserved for a sponsor
10:40
One-to-one
business
meetings
11:40
One-to-one
business
meetings
11:10
One-to-one
business
meetings

10. YOUR CONFERENCE AGENDA
Matthew Hall, Chief
Commercial Officer,
London City Airport
Joni Sundelin,
Senior Vice President,
Helsinki Airport
Justin Erbacci,
Vice President of
Customer Experience
& Technology, Star
Alliance
AVIATION LEADERS PANEL DISCUSSION
TRACK A
TRACK A
TRACK B
TRACK B
13:40
Envisaging an airport without staff: Debating the future of airport automation
• To what extent should you automate – will technology replace staff?
• What should the key passenger touch points look like?
• Negotiating the regulatory implications of removing human controls
• What next? What does the industry require from technology in the next 10 years?
Panellists:
14:40 Networking break
16:30 Champagne roundtables
17:00 Closing remarks & evening networking
14:1016:00
Connecting digital and emotional:
Technology delivering a ‘wow’
customer experience
• Connecting the air with the ground: A
vision for a fully integrated journey
• Taking service delivery to the next level:
Differentiation and personalisation
• Taking your people on a journey and
supporting the culture transformation
Carl Gissing, Director of Customer
Service, Thomson Airways
Overcoming legacy integration
challenges
• Connected Airport vision: Towards
informed and empowered travellers
• Embracing new technology in a legacy
environment: The mid-tier challenge
• Starting a mobile revolution and
bringing your staff with you
Olivier Plaitin, Director of IT, Brussels
Airlines
CASE STUDY – Transforming situation
management with world’s first airport
GIS and mobile solution
• Big picture: Transforming safety,
security and operations at LAX
• Combining geospatial data and mobile
devices to improve collaboration and
emergency response
• Leap of faith: Securing buy-in from
CFO to front line
Dominic Nessi, Chief Information Officer,
Los Angeles World Airports
Towards the next generation of
airports: Digital and mobile innovation
at Helsinki Airport
• Catering for the always connected
traveller: From free wi-fi to “digital rooms”
• A global first: Tracking passenger flows
with wi-fi positioning and analytics
• Technology overcoming security
bottlenecks and boosting capacity
Joni Sundelin, Senior Vice President,
Helsinki Airport
15:00
15:30
One-to-one business meetings One-to-one business meetings

11. YOUR CONFERENCE AGENDA
09:00 Chairman’s recap
10:40 Networking break
Day Three: Wednesday 29th April 2015
09:109:4012:30
Modernise, mobilise, monetise: The Aer Lingus approach to Connected Aviation
• Consumer technology is evolving faster than corporate technology: Why businesses need to keep up
with the Connected Traveller
• Information at your Fingertips: How Aer Lingus is mobilising a workforce of 4000 people on ground and
in the air
• Making your data work for you
• Leveraging technology to generate new opportunities and revenue streams
• The future: A continuous journey of modernisation
Ravindra Simhambhatla, Chief Technology Officer, Aer Lingus
TRAIL BLAZER CASE STUDY: Smart check-in: Empowering the front-line with mobile devices
• The future is mobile: Replacing traditional kiosks with iPads for staff to roam
• How mobile is delivering more personalised and efficient service
• What has KLM learnt? From technology to people challenges
• Future plans: Biometrics streamlining airport security
Mr Cees de Vos, Director Innovation Outstations & Partnerships, Air France KLM
TRAIL BLAZER CASE STUDY: Big Data driving the personalisation agenda
• Give your customers what they want: Leveraging Big Data for tailored offerings
• Beyond frequent flyer programmes: Thinking like an online retailer not an airline
• Making retail easy: Transforming the ecommerce experience
Onur Dedeköylü, Vice President – Marketing, Pegasus Airlines
10:10
THOUGHT LEADERSHIP: Driving growth through innovation
Session reserved for a sponsor
11:00
One-to-one business meetings
Pre-arranged mutually-accepted meetings with your aviation peers and technology innovators to
discuss requirements and stay in the loop with industry progressions.
11:30
One-to-one business meetings
Pre-arranged mutually-accepted meetings with your aviation peers and technology innovators to
discuss requirements and stay in the loop with industry progressions.
12:00
One-to-one business meetings
Pre-arranged mutually-accepted meetings with your aviation peers and technology innovators to
discuss requirements and stay in the loop with industry progressions.
TRAIL BLAZER CASE STUDY
TRAIL BLAZER CASE STUDY
VISIONARY KEYNOTE

12. YOUR CONFERENCE AGENDA15:00
One-to-one business meetings
15:30
One-to-one business meetings
13:30
What’s
the next
killer travel
app?
What
about
regulation?
Wearble
tech: Fad or
future?
The
future of
IFE and
BYOD
Next
gen travel
retailing
Monetising
your wi-fi
Themed luncheon discussion
Pick a roundtable topic and join
your peers to continue discussions
on aviation’s hottest issues.
Topics include:
14:30
TRACK A: Smart customer
communications supporting a
seamless travel experience
• Empowering passengers with relevant
information to make their lives easier
• Harnessing the power of contextual
marketing to increase revenue
• Aligning data right across the
organisation to make it happen – in
real time
Michael Zaddach, Senior Vice President
IT, Munich Airport
TRACK B: Big Data, sentiment
analysis and the future of in-flight
mobility
• Lessons from the first airline in the
world to implement cloud computing
• Connecting to “the cloud in the cloud”:
Mobility and BYOD strategies
• Leveraging sentiment analysis of social
media for business forecasting
Dr Jassim Haji, Director of Information
Technology, Gulf Air
16:00
Enabling seamless travel with common use technology at Heathrow T2
• A consistent experience regardless of carrier: The common check-in system at T2
• Making it work: Why collaboration between airlines and airport was essential
• Harmonising processes to allow the common system to work
Justin Erbacci, Vice President of Customer Experience & Technology, Star Alliance
16:30 Closing remarks and end of conference
To request an invitation to attend: Call: +44(0) 207 608 7030 Email: julie.coates@terrapinn.com
Ravindra
Simhambhatla,
Chief Technology
Officer, Aer Lingus
Dominic Nessi,
Chief Information
Officer, Los Angeles
World Airports
Dr Jassim
Haji, Director
of Information
Technology, Gulf Air
Aniruddha Sinha,
Former CIO, Air
India
Muhammad Ali.
M Albakri, CFO &
CIO, Saudi Arabian
Airlines
13:00
What’s next for aviation and the data-driven revolution?
• Know your customers intimately: Capturing the right information
• From collection to action: Make your data make a difference
• Monetising your Big Data: How?
• Utilising mobile channels for capturing customer information and managing their journey
• The Big Data Disconnect: Overcoming silos to join up the journey
Panellists:
AVIATION LEADERS PANEL DISCUSSION
CLOSING KEYNOTE
TRACK A TRACK B

13. How is Connected Aviation different from
other events?
WORLD-CLASS CONFERENCE
The exclusive speaker line-up features more senior-level
influential speakers than you would find on comparable
agendas.
Big brands are combined with niche futurist
perspectives from industry disruptors to equip you with
the inspiration and information you need to progress.
Discussions are tailored to the seniority of the audience
following months of research with the market.
ELITE INVITATION-ONLY NETWORKING
Because attendees are selected and invited based
on their seniority and strategic influence, you can be
assured of the highest-quality networking opportunities.
Unlike a large-scale expo, you will have the opportunity
to network with all attendees in an informal, dialogue-
driven retreat.
PRIVATE ONE-TO-ONE MEETINGS
Taking part in frank and open dialogues are a dedicated
part of the schedule rather than something that is
rushed over a brief coffee break.
Access to a private pre-event online hub will ensure
that you can pre-arrange meetings that match your
business requirements, making best use of your time at
the event.
NO LARGE-SCALE EXHIBITION
Unlike a large-scale exhibition, we are selective about
the number of vendors we invite to ensure it remains an
industry-first conference that adds value to attendees.
Because meetings are pre-arranged based on your
requirements, you will be free from solicitation by
vendors that aren’t relevant to your needs.

14. VENUE
Chelsea Harbour Hotel
Chelsea Harbour
London SW10 0XG
Set in the exclusive Chelsea
Harbour, this 5-star luxury
hotel is the perfect retreat
for networking and learning
in an inspiring environment,
complete with stunning
marina and city skyline
views.

15. Do you qualify to attend?
Executives will attend from airlines and airports, including:
• CEO, CIO, CMO, COO
• VPs and Directors of:
- IT, Marketing, Customer Experience, Mobile, Digital,
Customer Service, Retail
If you haven’t received an invitation yet and would like to know
if you qualify to attend, then:
Call: +44(0) 207 608 7030
Email: julie.coates@terrapinn.com
Connected Aviation takes an exclusive invitation-only format
to ensure you benefit from relevant high-quality networking
opportunities. All attendees are qualified based on their
seniority and strategic influence.
Every attendee must be a key decision maker and must answer ‘yes’ to
at least two of the following criteria:
• I am responsible for implementing connected aviation technology
within my company
• I control or directly influence where our technology budget is spent
• I have a personal budget of $500,000 or more for next generation
technology implementations
• I sit in the C-suite or report to the C-suite