Computer Reservation System (CRS) & Global Distribution System (GDS)jasna thilayil kundoor
Computer Reservation Systems (CRS) are backend booking systems originally designed by airlines to store and retrieve travel information. Global Distribution Systems (GDS) are worldwide networks that allow travel agents, websites, and large companies to access CRS and make reservations for flights, hotels, rental cars, and other travel items through a single point. The major GDS are Amadeus, Sabre, Galileo, and Worldspan, which are joint ventures between airlines, hotels, and rental car companies. While CRS only provide airline information, GDS allow reservations across multiple travel products.
The Billing and Settlement Plan (BSP) has facilitated the distribution and settlement of funds between travel agents and airlines safely and securely since 1971. BSP is a system that simplifies procedures for airlines to receive one settlement covering all agents. It also assists with selling, reporting, remitting and improves financial control and cash flow for participating airlines and agents. BSP operates in over 180 countries and territories, processing $236.3 billion in 2017 for over 370 participating airlines with a 99.999% on-time settlement rate.
The document discusses the aviation industry and Jet Airways. It provides background on the aviation industry and economic challenges it faced in 2008 due to rising fuel costs and falling passenger numbers. It then discusses Jet Airways, including its founding and growth. It analyzes Jet Airways' decision in 2008 to lay off over 1,000 employees due to industry challenges, the public backlash, and its decision to reinstate employees after criticism. A month later, Jet Airways announced salary cuts of 5-20% for staff.
1. The document discusses aspects of aircraft leasing and financing, with a focus on managing risks for airlines. It provides background on the state of the aviation industry and methods of financing aircraft, such as direct purchase or operating leases.
2. The document then discusses approaches to assessing and mitigating financial risks for airlines, including business, market, credit, liquidity, operational, and legal risks. It notes that effective risk management strategies from other industries could be applied to airlines.
3. The summary concludes that risk management in the airline industry is important as airlines work to reduce costs in their complex industry, and that managing risks is necessary but the financial markets do not always trust airlines' risk
This document provides information on several major international airlines, including Air India, Emirates, Qatar Airways, Lufthansa, Singapore Airlines, Cathay Pacific, All Nippon Airways, Turkish Airlines, EVA Air, and Qantas. For each airline, it lists details such as the CEO, number of flights, hub airports, aircraft types, founding year, destinations served, and subsidiaries. It also includes images related to various aspects of the airlines' operations and passenger experience.
The document discusses the history and current state of the airline industry, noting that while it was once luxurious and glamorous, the industry now faces issues like mergers, fees, and unpredictable factors such as fuel costs, weather, and safety issues that challenge its stability and profitability. However, it remains an affordable way to travel, and working in the industry still provides benefits like travel perks that make it worthwhile for some.
This document discusses the need for and advantages of an Airport Operations Control Center (AOCC). An AOCC centralizes airport operations to focus on end-to-end passenger and aircraft processes. It coordinates the major operational areas of passengers, baggage/cargo, and aircraft. Benefits include more efficient operations, improved airport performance and ratings, and meeting passenger expectations. Resources needed include IT systems, software, procedures, and personnel from various airport departments and agencies. Skills required include management, coordination, monitoring, aviation knowledge, and leadership. The design of an AOCC center can vary but typically includes workstations and displays to provide situational awareness across airport functions.
MSC Cruises is a privately owned European cruise company with over 15,500 employees worldwide. It operates a fleet of 12 ships that primarily serve the Mediterranean, South Africa, and Brazil markets. The company has received numerous certifications for environmental protection, food safety, quality, and accessibility. While cruise tourism brings cultural exchange, it also poses risks like cultural clashes and impacts on local identity. MSC Cruises faces opportunities from rising cruise demand but also threats from economic issues, costs, weather, and competition from companies like Royal Caribbean.
Computer Reservation System (CRS) & Global Distribution System (GDS)jasna thilayil kundoor
Computer Reservation Systems (CRS) are backend booking systems originally designed by airlines to store and retrieve travel information. Global Distribution Systems (GDS) are worldwide networks that allow travel agents, websites, and large companies to access CRS and make reservations for flights, hotels, rental cars, and other travel items through a single point. The major GDS are Amadeus, Sabre, Galileo, and Worldspan, which are joint ventures between airlines, hotels, and rental car companies. While CRS only provide airline information, GDS allow reservations across multiple travel products.
The Billing and Settlement Plan (BSP) has facilitated the distribution and settlement of funds between travel agents and airlines safely and securely since 1971. BSP is a system that simplifies procedures for airlines to receive one settlement covering all agents. It also assists with selling, reporting, remitting and improves financial control and cash flow for participating airlines and agents. BSP operates in over 180 countries and territories, processing $236.3 billion in 2017 for over 370 participating airlines with a 99.999% on-time settlement rate.
The document discusses the aviation industry and Jet Airways. It provides background on the aviation industry and economic challenges it faced in 2008 due to rising fuel costs and falling passenger numbers. It then discusses Jet Airways, including its founding and growth. It analyzes Jet Airways' decision in 2008 to lay off over 1,000 employees due to industry challenges, the public backlash, and its decision to reinstate employees after criticism. A month later, Jet Airways announced salary cuts of 5-20% for staff.
1. The document discusses aspects of aircraft leasing and financing, with a focus on managing risks for airlines. It provides background on the state of the aviation industry and methods of financing aircraft, such as direct purchase or operating leases.
2. The document then discusses approaches to assessing and mitigating financial risks for airlines, including business, market, credit, liquidity, operational, and legal risks. It notes that effective risk management strategies from other industries could be applied to airlines.
3. The summary concludes that risk management in the airline industry is important as airlines work to reduce costs in their complex industry, and that managing risks is necessary but the financial markets do not always trust airlines' risk
This document provides information on several major international airlines, including Air India, Emirates, Qatar Airways, Lufthansa, Singapore Airlines, Cathay Pacific, All Nippon Airways, Turkish Airlines, EVA Air, and Qantas. For each airline, it lists details such as the CEO, number of flights, hub airports, aircraft types, founding year, destinations served, and subsidiaries. It also includes images related to various aspects of the airlines' operations and passenger experience.
The document discusses the history and current state of the airline industry, noting that while it was once luxurious and glamorous, the industry now faces issues like mergers, fees, and unpredictable factors such as fuel costs, weather, and safety issues that challenge its stability and profitability. However, it remains an affordable way to travel, and working in the industry still provides benefits like travel perks that make it worthwhile for some.
This document discusses the need for and advantages of an Airport Operations Control Center (AOCC). An AOCC centralizes airport operations to focus on end-to-end passenger and aircraft processes. It coordinates the major operational areas of passengers, baggage/cargo, and aircraft. Benefits include more efficient operations, improved airport performance and ratings, and meeting passenger expectations. Resources needed include IT systems, software, procedures, and personnel from various airport departments and agencies. Skills required include management, coordination, monitoring, aviation knowledge, and leadership. The design of an AOCC center can vary but typically includes workstations and displays to provide situational awareness across airport functions.
MSC Cruises is a privately owned European cruise company with over 15,500 employees worldwide. It operates a fleet of 12 ships that primarily serve the Mediterranean, South Africa, and Brazil markets. The company has received numerous certifications for environmental protection, food safety, quality, and accessibility. While cruise tourism brings cultural exchange, it also poses risks like cultural clashes and impacts on local identity. MSC Cruises faces opportunities from rising cruise demand but also threats from economic issues, costs, weather, and competition from companies like Royal Caribbean.
The document is an assignment submitted by Abdur Rahim Khan for his course on airport handling procedures at Skylark Aviation Training School. It includes an introduction to aviation history and governing bodies like IATA, ICAO, and BCAS. The document then provides an index and outlines of sections on aviation history, governing bodies, and the various stages of airport handling procedures like reservations, check-in, boarding, and arrivals.
Ground handling services include all the services an aircraft needs while on the ground at an airport. These services include passenger handling at check-in and arrival, ramp services like aircraft and baggage handling, de-icing, and towing, load control and flight operations support before and after flights, cargo and mail warehouse services, security services throughout travel, and various support services required for successful aircraft handling. It is important to hire an experienced ground handling company, such as Transworld Aviation in Zanzibar, to ensure quality airport services.
The document provides an overview of airport operations at Kuala Lumpur International Airport. It discusses the objectives and roles of the Airport Operations Division, which consists of the Airport Operation Centre, Terminal Operation Services, Flight Operation Centre, and Landside Operations. It also summarizes KLIA's achievements in customer satisfaction surveys between 1999-2003, where it regularly ranked in the top 5 or 10 airports worldwide.
The document discusses reservations systems and processes in the hotel industry. It covers the importance of reservations for travelers and hotels, the types of reservation systems including central reservation systems and global distribution systems, sources of reservations such as corporate clients and leisure travelers, processing reservations including blocking rooms, overbooking practices, and the role of the internet and third-party websites in reservations.
S. Devendra Reddy introduces himself as a student in the D2 batch of the Frankfinn Institute of Airhostess Training in Vizag, India. He thanks his aviation trainer, Mrs. Shikha Kaul, for helping him develop knowledge about aviation and thanks the Frankfinn Institute for providing a quality education. The document then outlines the key responsibilities of flight attendants which include ensuring passenger safety, conducting safety checks, providing emergency instructions, serving food and beverages, and administering first aid if needed. It also includes descriptions of aircraft interiors like the cockpit, cabin, lavatory, and galley as well as external parts such as the wings, fuselage, tail, and landing
This document defines many common aviation terms used in the airline industry. It explains terms related to different areas of an airport and roles of people who work there, such as air traffic controllers, flight attendants, and baggage handlers. Abbreviations used in airline operations and different types of in-flight meals are also defined. Being familiar with these industry terms is important for anyone working in air transportation.
Tracxn Travel India Startup Landscape - Feb 2015Tracxn
This document provides an overview of the travel startup sector in India. It discusses 180+ travel startups in India, with 46 founded in 2014. A total of $298M has been invested in 40 startups, with $55M invested in 2014 and $71M invested in 2015 across 3 deals. Popular segments for travel startups in India include online travel agencies (OTAs), metasearch platforms, vacation rentals, and local activities/experiences. The document provides details on major companies in each segment.
The document discusses various aspects of airport handling procedures. It covers passenger check-in, baggage handling, airport operations, communications infrastructure, transportation security, and passenger operations. The key aspects include registering passenger and baggage details, conducting online and mobile check-ins, managing baggage and cargo operations, ensuring efficient airport communications networks, and implementing security screening procedures for passengers and luggage.
Qatar Airways is the state-owned flag carrier of Qatar. It operates a hub-and-spoke network linking over 100 international destinations from its base in Doha. The airline has a fleet of 110 aircraft and was named Airline of the Year in 2012. Qatar Airways offers services across first class, business class, and economy class. Cabin amenities and services vary by class but include flat-bed seats, in-flight entertainment, and catered meals. The airline plans to expand its fleet and route network further in the coming years. An onboard crew member highlighted the airline's focus on customer satisfaction as contributing to its recognition as the world's best airline.
The document discusses public-private partnerships in developing India's airport infrastructure. It outlines plans to modernize airports in major cities like Mumbai and Delhi by forming joint venture companies with private operators. The government aims to attract private investment to upgrade airports and build new ones, as the Airports Authority of India alone cannot meet the large funding needs. Private airports have been developed successfully at Cochin, Bangalore, and Hyderabad following this model. Similar partnerships are planned for other airports to improve facilities and management.
The document provides an overview of the Indian aviation industry. It begins with an introduction to the industry, highlighting its growth and key characteristics. It then discusses the history of aviation in India and provides statistics on the current market size. The top players in the industry such as Indigo, Jet Airways, and SpiceJet are introduced along with details on their profiles, management, finances and operations. Challenges facing the industry and future projections for growth are also summarized. The presentation concludes with a discussion of various initiatives by the government to support development of the aviation sector in India.
The document discusses the history and development of the aviation industry in India. It covers key events from the first commercial flight in 1911 to the industry's growth period in 2007. Challenges faced in recent years are also summarized, including rising costs, a decline in demand, and miscalculations by some airlines. The conclusion suggests that the future remains bright for Indian aviation despite current difficulties, as the sector works to address issues and better manage operations.
This document discusses the marketing mix of the airline industry. It defines the marketing mix as the different choices organizations make to bring products or services to market. For services like airlines, an enhanced marketing mix is needed that creates desire for the service beyond just reaching customers. The marketing mix in airlines includes 7 Ps - Product, Price, Place, Promotion, People, Process, and Physical Evidence. Each P is then defined in the context of airlines, such as product mix including on-ground and in-flight services, price mix including premium and low-cost options, and promotion mix involving advertising, publicity, and sales promotions. Air India is used as an example, outlining its background, products/services, places
The document discusses air terminal management. It provides an overview of airport terminals and their functions. It then discusses the services provided by air terminal management companies, which include transportation, baggage handling, wheelchair assistance, passenger services, security, and more. The goal is to resolve issues, improve efficiency and customer satisfaction. Air terminal management in India prioritizes speed and safety in cargo handling and flight operations management. Their tasks involve cargo acceptance, examination, unitization, documentation, transportation, and storage.
This document provides information about an assignment submitted by Group #6 to Sir Usama Najam regarding their interview with HR managers at PIA Multan. The group thanks the HR managers, Mr. Shiekh Bilal Rasool and Mr. Muhammad Fakhur, for their time. The document then provides an overview of PIA's organizational structure, history, mission, vision, values, achievements, SWOT analysis, revenue management system, and human resource management processes including job analysis, recruitment, and downsizing.
Organisational structure of airline industryJetline Marvel
The document discusses the typical organizational structure of airline companies. It begins by describing a functional structure with departments headed by executives who report to the CEO. Large international airlines may have 8 executives overseeing areas like human resources, finance, operations, marketing, and cargo. Smaller regional airlines have fewer positions but similar divisions. The document also describes the roles and organization of an airline operations control center, and provides Southwest Airlines as an example of a company that has successfully used a centralized structure.
PIA has been struggling financially and losing market share over decades due to mismanagement and political interference. It has accumulated debts of Rs300 billion and annual losses of Rs20-30 billion. Six major factors contributing to its decline are an aging fleet, inefficient routes, high costs, poor management, unqualified hiring, and overstaffing. As a change management consultant, resistance from unions with political ties and overstaffing would be challenges to address. Solutions include reducing political influence over unions, rightsizing staff based on aircraft needs, and appointing experienced aviation professionals through independent audits and international HR firms.
This document discusses various aspects of airport management including lessons learned, maintenance, repair and overhaul (MRO), air traffic control (ATC), and the concerns of an airport manager. It covers terminal operations, airport access, the role of MRO, how ATC works and the systems that assist them. As an airport manager, concerns include the terminal area, landside operations, and airside facilities. Effective management of airport facilities is vital for safety and efficiency.
Vaishnavi was a student in the A2 batch of 2018-2019 who studied aviation under trainer Pooja. She took reference from books and the internet and was thankful for the opportunity and guidance provided by her trainer. The document then describes the main components of an aircraft including the cockpit, fuselage, wings, empennage, and landing gears. It also discusses interior parts like emergency exits, overhead lockers, tray tables, flight attendants, and aisles. Other topics covered include special passengers, safety equipment, and the duties of cabin crew.
ID Technologies Africa provides IT solutions to industries like retail, shipping, logistics, and travel. It has offices across Africa and the Middle East and over 2000 clients globally. The document discusses ID Technologies' philosophy, products, services, and clients. It aims to continuously improve customers' businesses through innovative solutions and global expertise.
Travel e-Connect is a leading travel portal development company that designs, develops, and maintains travel portals for businesses. It provides consulting, development, and API integration for airline, hotel, travel package, bus, car rental, and cruise booking. The company aims to expand globally and provide clients with high quality, cost-effective IT solutions. It has nearly 20 travel portals and integrates APIs from various suppliers to offer customers flexible booking options.
The document is an assignment submitted by Abdur Rahim Khan for his course on airport handling procedures at Skylark Aviation Training School. It includes an introduction to aviation history and governing bodies like IATA, ICAO, and BCAS. The document then provides an index and outlines of sections on aviation history, governing bodies, and the various stages of airport handling procedures like reservations, check-in, boarding, and arrivals.
Ground handling services include all the services an aircraft needs while on the ground at an airport. These services include passenger handling at check-in and arrival, ramp services like aircraft and baggage handling, de-icing, and towing, load control and flight operations support before and after flights, cargo and mail warehouse services, security services throughout travel, and various support services required for successful aircraft handling. It is important to hire an experienced ground handling company, such as Transworld Aviation in Zanzibar, to ensure quality airport services.
The document provides an overview of airport operations at Kuala Lumpur International Airport. It discusses the objectives and roles of the Airport Operations Division, which consists of the Airport Operation Centre, Terminal Operation Services, Flight Operation Centre, and Landside Operations. It also summarizes KLIA's achievements in customer satisfaction surveys between 1999-2003, where it regularly ranked in the top 5 or 10 airports worldwide.
The document discusses reservations systems and processes in the hotel industry. It covers the importance of reservations for travelers and hotels, the types of reservation systems including central reservation systems and global distribution systems, sources of reservations such as corporate clients and leisure travelers, processing reservations including blocking rooms, overbooking practices, and the role of the internet and third-party websites in reservations.
S. Devendra Reddy introduces himself as a student in the D2 batch of the Frankfinn Institute of Airhostess Training in Vizag, India. He thanks his aviation trainer, Mrs. Shikha Kaul, for helping him develop knowledge about aviation and thanks the Frankfinn Institute for providing a quality education. The document then outlines the key responsibilities of flight attendants which include ensuring passenger safety, conducting safety checks, providing emergency instructions, serving food and beverages, and administering first aid if needed. It also includes descriptions of aircraft interiors like the cockpit, cabin, lavatory, and galley as well as external parts such as the wings, fuselage, tail, and landing
This document defines many common aviation terms used in the airline industry. It explains terms related to different areas of an airport and roles of people who work there, such as air traffic controllers, flight attendants, and baggage handlers. Abbreviations used in airline operations and different types of in-flight meals are also defined. Being familiar with these industry terms is important for anyone working in air transportation.
Tracxn Travel India Startup Landscape - Feb 2015Tracxn
This document provides an overview of the travel startup sector in India. It discusses 180+ travel startups in India, with 46 founded in 2014. A total of $298M has been invested in 40 startups, with $55M invested in 2014 and $71M invested in 2015 across 3 deals. Popular segments for travel startups in India include online travel agencies (OTAs), metasearch platforms, vacation rentals, and local activities/experiences. The document provides details on major companies in each segment.
The document discusses various aspects of airport handling procedures. It covers passenger check-in, baggage handling, airport operations, communications infrastructure, transportation security, and passenger operations. The key aspects include registering passenger and baggage details, conducting online and mobile check-ins, managing baggage and cargo operations, ensuring efficient airport communications networks, and implementing security screening procedures for passengers and luggage.
Qatar Airways is the state-owned flag carrier of Qatar. It operates a hub-and-spoke network linking over 100 international destinations from its base in Doha. The airline has a fleet of 110 aircraft and was named Airline of the Year in 2012. Qatar Airways offers services across first class, business class, and economy class. Cabin amenities and services vary by class but include flat-bed seats, in-flight entertainment, and catered meals. The airline plans to expand its fleet and route network further in the coming years. An onboard crew member highlighted the airline's focus on customer satisfaction as contributing to its recognition as the world's best airline.
The document discusses public-private partnerships in developing India's airport infrastructure. It outlines plans to modernize airports in major cities like Mumbai and Delhi by forming joint venture companies with private operators. The government aims to attract private investment to upgrade airports and build new ones, as the Airports Authority of India alone cannot meet the large funding needs. Private airports have been developed successfully at Cochin, Bangalore, and Hyderabad following this model. Similar partnerships are planned for other airports to improve facilities and management.
The document provides an overview of the Indian aviation industry. It begins with an introduction to the industry, highlighting its growth and key characteristics. It then discusses the history of aviation in India and provides statistics on the current market size. The top players in the industry such as Indigo, Jet Airways, and SpiceJet are introduced along with details on their profiles, management, finances and operations. Challenges facing the industry and future projections for growth are also summarized. The presentation concludes with a discussion of various initiatives by the government to support development of the aviation sector in India.
The document discusses the history and development of the aviation industry in India. It covers key events from the first commercial flight in 1911 to the industry's growth period in 2007. Challenges faced in recent years are also summarized, including rising costs, a decline in demand, and miscalculations by some airlines. The conclusion suggests that the future remains bright for Indian aviation despite current difficulties, as the sector works to address issues and better manage operations.
This document discusses the marketing mix of the airline industry. It defines the marketing mix as the different choices organizations make to bring products or services to market. For services like airlines, an enhanced marketing mix is needed that creates desire for the service beyond just reaching customers. The marketing mix in airlines includes 7 Ps - Product, Price, Place, Promotion, People, Process, and Physical Evidence. Each P is then defined in the context of airlines, such as product mix including on-ground and in-flight services, price mix including premium and low-cost options, and promotion mix involving advertising, publicity, and sales promotions. Air India is used as an example, outlining its background, products/services, places
The document discusses air terminal management. It provides an overview of airport terminals and their functions. It then discusses the services provided by air terminal management companies, which include transportation, baggage handling, wheelchair assistance, passenger services, security, and more. The goal is to resolve issues, improve efficiency and customer satisfaction. Air terminal management in India prioritizes speed and safety in cargo handling and flight operations management. Their tasks involve cargo acceptance, examination, unitization, documentation, transportation, and storage.
This document provides information about an assignment submitted by Group #6 to Sir Usama Najam regarding their interview with HR managers at PIA Multan. The group thanks the HR managers, Mr. Shiekh Bilal Rasool and Mr. Muhammad Fakhur, for their time. The document then provides an overview of PIA's organizational structure, history, mission, vision, values, achievements, SWOT analysis, revenue management system, and human resource management processes including job analysis, recruitment, and downsizing.
Organisational structure of airline industryJetline Marvel
The document discusses the typical organizational structure of airline companies. It begins by describing a functional structure with departments headed by executives who report to the CEO. Large international airlines may have 8 executives overseeing areas like human resources, finance, operations, marketing, and cargo. Smaller regional airlines have fewer positions but similar divisions. The document also describes the roles and organization of an airline operations control center, and provides Southwest Airlines as an example of a company that has successfully used a centralized structure.
PIA has been struggling financially and losing market share over decades due to mismanagement and political interference. It has accumulated debts of Rs300 billion and annual losses of Rs20-30 billion. Six major factors contributing to its decline are an aging fleet, inefficient routes, high costs, poor management, unqualified hiring, and overstaffing. As a change management consultant, resistance from unions with political ties and overstaffing would be challenges to address. Solutions include reducing political influence over unions, rightsizing staff based on aircraft needs, and appointing experienced aviation professionals through independent audits and international HR firms.
This document discusses various aspects of airport management including lessons learned, maintenance, repair and overhaul (MRO), air traffic control (ATC), and the concerns of an airport manager. It covers terminal operations, airport access, the role of MRO, how ATC works and the systems that assist them. As an airport manager, concerns include the terminal area, landside operations, and airside facilities. Effective management of airport facilities is vital for safety and efficiency.
Vaishnavi was a student in the A2 batch of 2018-2019 who studied aviation under trainer Pooja. She took reference from books and the internet and was thankful for the opportunity and guidance provided by her trainer. The document then describes the main components of an aircraft including the cockpit, fuselage, wings, empennage, and landing gears. It also discusses interior parts like emergency exits, overhead lockers, tray tables, flight attendants, and aisles. Other topics covered include special passengers, safety equipment, and the duties of cabin crew.
ID Technologies Africa provides IT solutions to industries like retail, shipping, logistics, and travel. It has offices across Africa and the Middle East and over 2000 clients globally. The document discusses ID Technologies' philosophy, products, services, and clients. It aims to continuously improve customers' businesses through innovative solutions and global expertise.
Travel e-Connect is a leading travel portal development company that designs, develops, and maintains travel portals for businesses. It provides consulting, development, and API integration for airline, hotel, travel package, bus, car rental, and cruise booking. The company aims to expand globally and provide clients with high quality, cost-effective IT solutions. It has nearly 20 travel portals and integrates APIs from various suppliers to offer customers flexible booking options.
Symphony, a Software and ITES company offers Information Technology Services, Software Development , Software Management and Maintenance , Managed Processes, Consultancy, Products and Project Management to its clients and partners as part of its package-based solutions approach.
Vistara Airlines is marketing its premium services to business travelers and high-end customers while keeping prices competitive. It aims to create brand awareness and increase its customer base through innovative advertising campaigns. Vistara offers various seating classes with inflight entertainment and catering options. Its marketing strategies focus on visibility through events and partnerships, highlighting its premium product offerings, and building strong customer relationships.
The document provides information about SilkAir, the regional wing of Singapore Airlines. It discusses SilkAir's history and positioning as a premium short to medium haul carrier in Asia. It also analyzes SilkAir's strengths, weaknesses, opportunities and threats. Some key points include that SilkAir currently flies to 49 destinations across 12 countries, started in 1975 as Tradewinds Charters, and aims to provide a unique flying experience for both business and leisure travelers in Asia through its focus on service excellence, safety, and integrity.
Premier Aviation Services (PAS) is the National Marketing Company for Amadeus in Pakistan. It provides advanced technology solutions for travel agencies, airlines, hotels, and other travel industry players. PAS has experienced success in recent years, with its distribution and IT solutions businesses contributing to increased revenue and total segments. However, it also faces challenges such as needing continuous improvement, studying competitors' strategies, and reducing costs. Its main competitors in Pakistan are Galileo and Abacus. PAS remains committed to delivering quality products and services to become a brighter, bolder, and better choice for the travel industry.
I-Business Holdings Limited is a diverse business group operating in multiple sectors including telecommunications, digital financial services, aviation, ICT, health, recruitment, and marketing/research. It has partnerships with companies like Bangladesh Postal Division, Sigma Group, and Third Wave Technologies. The group aims to succeed in various business perspectives and cater to partners and clients through its multi-faceted portfolio. Key subsidiaries and business lines are mentioned.
ClarityTTS is a Travel Technology company that has mastered the art of building Simple to use products with advanced travel technology. We build custom software for airlines, Travel agencies, OTA, Tour operators/DMC, TMC, and Wholesalers. Join our journey that invites you to dive into a completely new range of travel products to discover new opportunities and explore our services.
IT People is an ISO 9001 certified company that has been providing IT outsourcing and staffing solutions for over 20 years in GCC and India. They offer customized solutions and have a proven track record working with Fortune 500 companies. Their goals are to be a key contributor to the global technology community and an innovative provider of human capital solutions driven by technology and best practices. They have over 20 years of experience in IT delivery with a seasoned team of professionals and robust delivery systems.
Nippon Express (India) Private Limited is a logistics company with over 800 employees in India. It has a large network within India and globally, with warehouses, offices, and facilities in over 48 countries. The company provides air freight, ocean freight, trucking, customs brokerage, warehousing, and relocation services to customers in various industries such as automotive, chemicals, and pharmaceuticals.
This document provides information about Jet Airways, including:
1. Biographical information about Naresh Goyal, the founder and chairman of Jet Airways.
2. Details about JetPrivilege, Jet Airways' frequent flyer program.
3. An overview of Jet Airways' codeshare partnerships and other corporate partnerships.
This document provides an overview of AKITA, a training company based in Oman. It discusses AKITA's vision of being a leading training institute, its mission of providing quality training programs, and its values of commitment, credibility, continuous improvement, contribution to the community, confidentiality, and client satisfaction. It also lists the types of training programs offered, such as IT, finance, logistics, and soft skills courses. Finally, it provides brief descriptions of some of AKITA's international partners and clients in the training industry.
The document discusses services in the airline industry. It provides details about major Indian airlines such as Jet Airways and Kingfisher Airlines. It summarizes that air travel remains a large and growing industry that facilitates economic growth. It also discusses various aspects of service marketing used in the airline industry such as product mix, price mix, promotion mix, and physical evidence.
The airline industry began in the 17th century and has since grown significantly. It now facilitates economic growth and globalization. Major Indian airlines include Indian Airlines, Kingfisher Airlines, Jet Airways, and Air India, which together hold over 75% of the domestic market share. Airlines use service marketing techniques to attract and retain customers. Their marketing mix includes product offerings, pricing strategies, placement of services, and promotional activities. Core aspects of airline services involve ground services, in-flight services, and reliability, care, and facilities provided to customers.
Emirates is an airline based in Dubai that operates nearly 3,400 flights per week to 78 countries. It aims to provide high quality logistics and customer satisfaction through innovation and service refinement. Emirates has a global distribution network and seeks profitable growth by adding value to customer supply chains. It is recognized as a leader in the aviation industry, receiving awards such as Airline of the Year in 2013 from aviation consultancy Skytrax.
ClarityTTS is a Travel Technology company that has mastered the art of building Simple to use products with advanced travel technology. We build custom software for airlines, Travel agencies, OTA, Tour Operator/DMC, TMC, and Wholesaler. Join our journey that invites you to dive into a completely new range of travel products to discover new opportunities and explore our services.
Etihad Aviation Group fast facts and figures AUG 2018Y Consulting LLC
Etihad Aviation Group comprises seven business divisions and employs over 22,000 people from 152 nationalities. Etihad Airways operates 110 aircraft to 91 destinations and carried over 18 million passengers in 2017. Other divisions include Etihad Airport Services, Etihad Cargo, Etihad Aviation Training, Etihad Airways Engineering, Hala Group and Global Loyalty Company which manages three loyalty programs with over 20 million members.
The document discusses the 7P's of marketing for Emirates Airlines. It outlines Emirates' pricing strategy of dynamic pricing and premium pricing. It describes Emirates' product portfolio including first, business, and economy class services. It discusses Emirates' global network spanning six continents and over 150 cities. The document also summarizes Emirates' focus on processes like customer service and additional amenities as well as its emphasis on physical evidence like its Dubai terminal and new fleet. Finally, it outlines Emirates' promotional strategies including advertising and sponsorships and importance placed on its large employee base.
UKS Technologies Pvt Ltd is an information technology company, providing customized software , internet solutions, Mobile applications and Training.UKS Technologies also provide Solution around Data Integration,data visualisation,data migration and Big data.UKS Technologies has alliance with Stambia ,Thompson Reuter for their solutions.
Vinsys ! Leading Corporate Technology Training ! PMP, ITSM, COBIT Training fo...Vinsys IT Services
Vinsys, a globally acclaimed individual and corporate training provider, has a legacy of empowering professionals with knowledge since 18+ years. Till date we have enlightened and trained 600,000+ professionals around the world. Today, we have spread our wings across the globe and have footprints in Australia, China, India, Kenya, Malaysia, Oman, Singapore, Tanzania, UAE and USA.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
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2. An Overview
Bird Group is India’s fastest growing business conglomerate with interests in
Travel Technology, Aviation Services, Hospitality, Luxury Retail and Education.
40+
Years of experience in the Travel
industry. Founded in 1971 we are
recognised as pioneers of the
industry in India
6000+
Professionals employed by us to
deliver innovation and excellence to
500+ corporate customers in the
B2B spaces and thousands in the
B2C space
45+
Fully automated offices in India, the
subcontinent, Europe and the
Middle East
Recipient of the prestigious
Indian Power Brand status
3. Our Vision
"To be the industry leader in every segment we
operate by focusing on customer delight.”
4. Core Values
We innovate all the time and empower
the industry to make the best use of
our innovations. All innovations begin
with creative ideas. We define this as
the successful implementation of
creative ideas within our
organization. In this view, creativity
by individuals and teams is a starting
point for innovation; the first is very
necessary but not a sufficient
condition for the second.
As leaders in the industry in our
business we support our customers
to realize their potential. It is not a
place, not a position, and it is not a
secret code that cannot be
deciphered by ordinary people.
Leadership is an observable set of
skills and abilities and we empower
our people to adapt and deploy them.
This is something which is synonymous
with the growth of our organization and
individuals. We enable all to be focused,
decide the correct path in achieving the
goal, which automatically takes them to
the path of excellence.
6. Business Verticals
Travel Technology Aviation Services Hospitality Retail Education
Bird Group is the largest
technology provider to
the Indian travel industry.
The Group works with a
global network of travel
industry experts who join
forces to meet the needs
of specific client
engagements.
Bird Group provides the
most comprehensive
portfolio of aviation
services that ensure high
standards of quality,
safety and customer
satisfaction to ensure the
best in Indian aviation.
Bird Group envisages
creation of world-class
hospitality assets across
the world. Commitment to
excellence, attention to
detail and personalised
services driving the Group
into the hospitality
industry.
Bird Group represents
select high-end luxury
brands in India. Bird
Retail has re-defined
retailing with innovative
strategies that transcend
borders.
Bird Group established its
educational arm, Bird
Academy, in 1998 to meet
the growing demand for
internationally competent
human resource.
7. Travel Technology
Bird Group is the largest technology provider to the
travel industry in India and the subcontinent
Business Vertical
8. Amadeus India Private Limited, India:
• 4th largest GDS market worldwide
• Over two decades of partnership with Bird Group
• Consistent market share growth for over 10 years
• Excellence in customer satisfaction (among top CSS
results for Amadeus worldwide)
Travel Technology
9. Key Highlights
Established in 1994
4th largest GDS market for Amadeus worldwide
45 offices in Indian subcontinent, including Sri Lanka,
Nepal and Bangladesh with subscribers in 200 +cities
Supports 14500+ locations and 45000+ terminals
5200+ TA Subscribers
24 hour nationwide help desk support with toll-free number
Supports 900+ corporate implants
Approx 57% market share
600+ Amadeus India staff
100% Bird Group ownership
24 million bkgs (2013)
44% of Amadeus Asia Pacific (APAC) regional bkgs
Amadeus Commercial Organization (ACO) in-house software & scripts development
Amadeus Commercial Organization (ACO) live networks monitoring
IATA/UFTAA certification for GDS training
Travel Technology
10. Awards & Accolades
Amadeus India has won the prestigious Travel & Hospitality award 2014 in the category of “Most Outstanding Global Distribution System.”
Amadeus India has been awarded the distinction of a Business Superbrand for the 4th consecutive time Awarded PATA Gold award 2001
for Excellence in Training
Awarded PATA Gold award 2003 for Excellence in Marketing
Bagged the ESC (Electronics Software Promotion Council) award for 8 consecutive years
Bagged the prestigious TAAI travel award for ‘Best GDS of the Year’ 2010
Proud recipient of the prestigious “Times Travel Award 2011” for excellence in backend system
Travel Technology
11. BirdRes, is a B2B distribution channel, with content availability
of various travel verticals. BirdRes allows the travel industry
players to effectively manage all aspects of their content and
payment needs in a flexible and easy to use solution.
Travel Technology
12. Services Offered
Simpler and easy booking process
Real time inventory availability
Convenient payment options
Excellent back end support through 24/7 helpdesk
Online MIS reports on performance, productivity & accounting
Enhanced security with fraud prevention
Back office integration
Travel Technology
13. Bird Information Systems (BIS) is a leading technology
provider engaged in developing applications engineered to
meet corporate requirements, maintaining enterprise critical
applications & creating streamlined end-to-end virtual
business processes.
Travel Technology
14. Key Highlights
Established in 2002
Employee strength of 250+
CMMI 3 compliant software-development team
Provides Fiber Optic Backbone, Parallel redundant UPS powered by gensets, In-house Competent Network and Hardware Support
Under certification for PCI DSS compliance
COPC certification Release 5.0
Services Offered
Software Solutions for Airlines
AIRS (Airline Inventory Reservation System
BSP TQS (Ticket Quota System)
ARINC
Software Solutions for the End Traveler
PNR SMS – SMS Gateway
PQC (PNR Quality Check)
Call Centre Integrated Support Services
BPO Solutions (Voice & Non-Voice)
Fare Filing Solutions
Travel Technology
15. RDM India is an ISO 9001:2008 certified IT Enabled Services &
Solutions provider based in the proximity of New Delhi's
International Airport in India. RDM is a highly successful and
rapidly growing joint venture between Lufthansa Commercial
Holding (LCH) & Bird Group.
Travel Technology
16. Key Highlights
RDM was established in 1992. Employee strength of 700+
77,000 sq.ft of office area spread across Gurgaon & Jaipur
24 x 7 customer support services in multiple languages
Services Offered
Inventory & Revenue Management
Fares & Allied Services
Revenue Accounting Services
Distribution System Support Services
Loyalty Programs Administration
Contact Center & Help-Desk Services
Cargo & Logistics Services
Travel Technology
17. Universal Cargo Solutions specializes in automation of air
freight and cargo related services, and distribution of software
products and services. The company also facilitates the
electronic interchange of information between airlines, freight
forwarders, customs and airports.
Travel Technology
18. Key Highlights
Pioneers and market leader in the Air Cargo EDI domain in India
Experienced team in Air Cargo EDI messaging
Authorized electronic service provider to Indian Customs EDI System for carriers & Freight Forwarder
Import/Export Manifestation Solution for Airlines
Marketing & distribution company for Airline Messaging through shippers, freight forwarders
Indian Custom Solution for forwarders – Inbound consol filing Service to Indian Customs through EDI
Supports IATA cargo 2000, e – freight and offers CDMP (Cargo Data Management Portal) solution
Travel Technology
19. Aviation Services
Bird Group provides the most comprehensive portfolio of
aviation services that ensures high standards of quality,
safety and customer satisfaction to ensure the best in Indian
aviation.
Business Vertical
20. Bird Air Services, a wholly owned subsidiary under Bird Group,
offers several models of general aviation aircraft and
helicopter options to potential clients.
Aviation Services
21. Key Highlights
Strategic partnership with Regourd Aviation, a global professional aircraft dealer and broker specializing in the sale of business airplanes and
helicopters
Bird Air Services through its network of companies also projects client travel needs and charts out an optimal solution of ownership
Bird Air Services has been appointed by Hawker Pacific for its representation and sale of products in the Indian Subcontinent. Hawker Pacific
is one of the finest aviation sales and product support organisations in the world
Services Offered
Offering “On-demand”, a model that allows the customer to pay only for projected aircraft utilization and use rest of aircraft time for revenue-
earning charters
Bird Air Services helps in sourcing the right aircraft type across a wide range of aircraft manufacturers
Upgrades to King Air Series aircraft including Avionics, BLR Winglets, Raisbeck modifications, engine upgrades, interior and exterior refurbishments
Major inspections, upgrades, modifications and interior & exterior refurbishments for Hawker series and Falcon aircraft
Scheduled and unscheduled maintenance for Embraer legacy and Phenom aircraft
Spares and Component Overhauls for all the above-mentioned aircraft
Aviation Services
22. Bird Travels, an aviation management arm of the Group,
represents various global aviation related companies.
Aviation Services
23. Key Highlights
India’s largest Comprehensive Airline Management Solution Company
Representing world’s top airline companies
Our Partners : Air China, Avianca, APG Network, Brussels Airlines, Finnair, Garuda Indonesia, Hong Kong Airlines, Hunnu
Air, Iceland Air, Jazeera Airways, Myanmar Airways International, Nepal Airlines, Oman Air, Precision Air, Regent
Airways, Shandong Airlines and many more.
Services Offered
Services offered cover all airline related commercial functions :
Route Analysis and Feasibility Studies
Entry Strategies
Complete infrastructure for airline operations with a robust network in India
Region/Industry specific Sales Strategies
Comprehensive Marketing and PR support
Complete responsibility with all airline related Government Agencies
Legal, back office and administrative support
Aviation Services
24. Bird Worldwide Flight Services India Private Limited (BWFS) is
the largest private third party ground handling company at the
Indira Gandhi International Airport (IGIA) and Cochin
International Airport.
Aviation Services
25. Key Highlights
Largest private third party ground handling company at the Indira Gandhi International Airport (IGIA), New Delhi licensed by
Delhi International Airport Pvt. Ltd and at Cochin International Airport
A member of the IATA Ground Handling Council 2015, running state-of-the-art Ground Support Equipment
Deployed “Work-Bridge” for optimizing airport resources
Handling 1500+ international as well as domestic flights per month at Indira Gandhi International Airport and Cochin
International Airport (combined)
Initiated for ISAGO (IATA Safety Audit for Ground Operation) certification process and target for certification in 2015
Proud recipient of “Best GSD Award” in two consecutive years (2011 and 2012)
Awarded Best Ground Handler by Delhi International Airport Limited (DIAL) in IGI Airports Awards 2014
Accorded Concession for Operations, Maintenance and Management of Reserved & General Aviation Lounge at Terminal
1D and Ground Handling Services at IGIA at T1 & T3 effective 01 August 2014
Won “The Far East & Australasia Safety Award” at the Ground Handling International Conference held in Gothenburg in 2014
Aviation Services
26. Services Offered
Passenger handling
Ramp handling
Lounge Management
Meet & Greet Services
Station Management
Support functions for Airport operation
Varied Airline related support functions
Aviation Services
27. Bird ExecuJet Airport Services Private Limited is a new joint
venture with ExecuJet Aviation Group which is strategically
positioned to provide “One Stop Shop” for Fixed Base Operator
and Maintenance, Repair and Overhaul Services at Delhi Airport.
Delhi International Airport Limited has awarded through bidding
process for 21 years to Design, Construct, Finance, Develop,
Operate, Manage, Maintain and Upgrade the FBO and MRO
facilities at Indira Gandhi International Airport, Delhi. We will be
building new FBo facility of 6000 sqm and MRo facility of 6500
sqm within 2 years from now.
Aviation Services
28. Key Highlights
The Company will offer its clients landside, regulatory filing and concierge services, in addition to FBO airside services:
FBO airside services
FBO Landside services
Regulatory services
Concierge services
MRO Services
Charter Services
Aircraft Management Services
Aviation Services
29. Aviation Services
Key Highlights
The lounge in International terminal is spread in an area of 4445 sq ft (506 sqm) which can
accommodate 110 passengers & the Domestic terminal has an area of 13000 sq ft which can
accommodate 300 guests.
The design philosophy is modern yet inspired from traditional roots .
The alluring décor relaxes the guests and offers maximum comfort.
The multi cuisine buffet spread is designed keeping in view the specific time of day.
Release the stress of travel walk into our lounges at the Kempegowda International Airport, Bengaluru.
Domestic : Mezzanine Level, Domestic Departure
International: Level 1, Near Gate 18, International Departure
World’s finest lounges are a tribute to the spirit of Travelling. “Above Ground Level”
Lounges, are a strategic development capturing the progressive nature of the city.
30. GlobeGround India, a venture under Bird Group, is one of
India’s leading private ground handling service providers.
Aviation Services
31. Key Highlights
India’s first licensed private third party ground handling company
Designated ground handling service provider at the new Bangalore International Airport
Largest Ground Handling Company at Bangalore Airport
Ground handling service provider in Goa & Ahmedabad International Airports
Running state-of-the-art equipment and own maintenance facility
Handling more than 1450+ flights per month
Received numerous awards from airline customers and airport operators
Services Offered
Passenger handling
Ramp handling
Lounge Management
Meet & Greet Services
Station Management
Support functions for Airport operation
Varied Airline related support functions
Aviation Services
32. Hospitality
Using its extensive knowledge of the Indian travel market &
decades of experience in the service industry, Bird Hospitality
seeks to set new standards in hotels, restaurants and
entertainment across the country.
Business Vertical
33. Dusit Devarana New Delhi signals the beginning of a new era of hospitality in the
country, redefining luxury. In less than two years, India’s first urban luxury resort has
been the recipient of some of the most prestigious awards in luxury hospitality.
Key Highlights
50 elegantly appointed rooms with a private butler service for all guests
Located close to the airport, Gurgaon’s corporate hub and several malls and offices
Award winning cuisine
In-house luxury spa
Hospitality
34. Dusit D2 is ultrachic lifestyle hotel designed to cater to the next generation of savvy
business and leisure travelers.
Key Highlights
Located conveniently in Delhi Aerocity
216 spacious and plush rooms
A Platinum lounge cinema space
Luxury boulevard
Wide choice of restaurants
In-house spa cuisines
Hospitality
35. Bird Group has forayed into the International market with acquisition of The Royal Park
Hotel, an intimate luxury boutique hotel in London. Ideally located on Westbourne Terrace,
this hotel is near the famous Hyde Park, London's largest royal park.
Services Offered
48 elegantly furnished rooms and suites
24 hour room service and concierge Service
Great for access to central and west London including Oxford street
and Notting Hill
15 minutes from Heathrow on Heathrow Express
Hospitality
36. The Forbury has been described as ‘The UK's Sexiest Townhouse Hotel' by The Evening
Standard and the design and opulence is the talk of the fashionable set. Located in a
stately townhouse, this art-filled hotel is extraordinarily luxurious and stunning.
Services Offered
23 luxury bedrooms, each with a state-of-the-art Bang and Olufsen audio-visual system,
Molton Brown toiletries and Nespresso coffee machines.
Cerise Restaurant all day dining in our cocktail bar or outside on our terrace
Afternoon Tea between 2pm and 5 pm in Cerise or in the library or lounge
Private Dining in Cellar dining room or Eden
The Cellar provides the perfect venue for business meetings
Hospitality
37. Bird Hospitality has tied up with Thailand’s foremost name in the hospitality
industry, Dusit Thani Group, to bring the highly acclaimed Dusit brand to India.
Key Highlights
Joint venture with Dusit Thani Group of hotels
Dusit International has more than 60 years of experience in the hospitality field
Each hotel and resort property is intelligently designed with a sense of harmony to bring unique
experience to our guests
The first property Dusit Devarana is operational in New Delhi
Expansion Plans
Plans to open 5 Luxury Hotels and Resorts in India. The first 4 properties will be Dusit Devarana
Rishikesh and Jaipur; Dusit D2 Delhi and Dusit Thani, Goa
Hospitality
38. Bird Hospitality Services brings the first-of-a-kind live entertainment concept, with the
opening of India’s first natural and perennnial indoor ice skating rink and café - iSKATE
located in Ambience Mall, Gurgaon.
Key Highlights
Spread over 15000 sq.ft , iSKATE has a real ice skating rink, party room, karaoke lounge, café, bar
and a dessert counter where one can choose from an extensive food and beverage menu
The retail outlet offers iSKATE branded gear & merchandise
iSKATE regularly hosts National level Figure Skating, Ice Hockey championships and Training camps
under its CSR initiatives.
Club Fledge at iSKATE is an activity and learning centre for 3-10yrs olds
Expansion Plan
Plans to open similar rinks and cafés across ten locations in the next five years in India
Hospitality
39. Key Highlights
The self-balancing Segway provides endless fun, and you can zip around for extra kicks
iRIDE is a brilliant idea for group events like corporate days, team building events or any other
special events
The world renowned Segway Tours have been launched at India Gate recently
iRIDE is India's original ride concept with Segway.This thrilling experience of iRIDE is now
provided in the conveniently located, Ambience Mall at Gurgaon and Vasant Kunj, New Delhi.
Expansion Plans
Plans include opening of iRIDE at other metro cities and amusement parks in India
Hospitality
40. Luxury Retail
Bird Group has re-defined retailing with innovative strategies
that transcend across borders. The Group represents select
high-end luxury brands in India comprising BMW, Porsche
Design, Segway PT and other luxury merchandise under the
brands Bally.
Business Vertical
41. Bird Automotive represents India’s largest dealership of BMW automobiles.
Key Highlights
Dealership for BMW and MINI cars
Asia’s largest luxury car facility Infrastructure
India’s first organized used car sales
One of the world’s first “Isetta Café” operational
Services Offered
Luxurious customer lounge including facilities such as kids corner, coffee lounge equipped
with international standard tea/coffee brewing machine
12 Car display showroom
State-of-the-art 45 bay workshops and equipment's
In-House trainings for Sales, after Sales and CRM
Luxury Retail
42. Key Highlights
Established in 1984, Triumph Motorcycles Ltd is the largest British motorcycle manufacturers
Bird Automotive brings Triumph motorcycles dealership to India
Luxury Retail
43. Porsche Design is a luxury brand with a particular focus on technically inspired products.
The brand was founded in 1972 by Ferdinand Alexander Porsche, and since then its
products have stood for functional, timeless and purist design. Bird Group is proud to have
launched Porsche Design in India at DLF Emporio, New Delhi.
Key Highlights
Bird Group is the franchisee partner of Porsche Design Group Stuttgart, and has opened first
Porsche Design store in India at DLF Emporio, New Delhi
The store symbolises the company’s retail expansion strategy as it is the 100th Porsche
Design store in the world and the very first in India
The store offers a complete range of Porsche Design products, from luggage and eyewear to
fashion, watches, jewellery and writing tools
Luxury Retail
44. Bally, the Swiss heritage luxury leather goods brand entered the Indian market after
forming a strong strategic partnership with Bird Group.
Key Highlights
Bird Retail unveiled India’s first Bally store at DLF Emporio, in New Delhi
Bally has been introduced by Bird Retail to the India market in its milestone year 2011;
the brand celebrated its 160th anniversary this year, making it the oldest global luxury brand
Housed at the newest luxury destination in Mumbai at the Palladium Mall, the Bally showroom is
spread over 1300sq ft. Bird Retail unveiled its second Bally store in India on 23rd May 2012.
Expansion Plans
Plans to launch 4-6 stores over the next five years in India
Luxury Retail
45. Bird Group is the first to have brought Segway PT to India. Segway PT is renowned globally for its
advanced technology and design, as well as its eco-friendly, zero-emissions and energy-efficient
qualities.
Key Highlights
The Personal Transportation segment is new to India and will be beneficial for operations at airports, police
patrolling, tourism purposes and large industrial campuses and will be our targeted consumer focus
In addition, universities and research institutes with large campuses and shopping malls will also be targeted
Segway Personal Transporter (PT) is also a great solution to address the environmental concerns as it is zero
emissions and operates on lithium-ion batteries
Luxury Retail
46. Luxury Retail
Defining the future of personal transportation
Bird Mobility a unit of Bird Retail Pvt. Ltd. and a fully owned subsidiary of Bird Group
has pioneered in selling personal mobility devices in Indian Markets for over 5 years
with selling Segway Personal Transporters (PTs) as their Exclusive Distributor for India
Markets. Bird Mobility now has come up with a wide range of mobility options for India
after having complete understanding of the personal mobility market in India.
47. Education
Bird Group established its educational arm, Bird Academy, in 1998 to meet
the growing demand for internationally competent human resources. The
academy specializes in providing customized and industry specific
trainings for new entrants in the field of Aviation, Travel, Tourism,
Hospitality & Retail thus promoting “Hunar Se Rozgar”.
Business Vertical
48. Key Highlights
Accredited by leading institutions such as IATA / UFTAA / FIATA
Accredited by DGCA
Collaborations with Amadeus / Miranda House/ YMCA / DITTM / DU / Star Alliance
IATA Qualified team of Trainers
5 IATA Training centers' and 6 other training centers across India
Institute at Manesar, the educational hub (25,000 sq. ft. extendable to 100,000 sq. ft.)
National & International business associations
Job-oriented course design with 100% placement assistance
Trained over 30,000 professionals for employment in travel and travel-related sectors in India and abroad
Awards & Accolades
Ranked amongst top 5 South Asia Top Performing ATC - 2016
Ranked amongst South Asia’s 2012 Top 10 Authorised Training Centers (ATCs) by IATA
Ranked South Asia’s 2011 Top 10 IATA Premier Circle certified Authorised Training Centers (ATCs)
Bird Academy has been acknowledged as "2010 Premier Circle Member" in recognition of its outstanding support to IATA
training programs in 2009
Bagged ‘Certificate of Recognition’ from IATA for its High Graduate Success rate in 2009
Education
49. Courses Offered
IATA GDS fares and ticketing
IATA / UFTAA foundation course, consultant course and cargo introductory course
Dangerous goods regulation (IATA and DGCA-approved) – Basic and Refresher courses
Diploma in travel and aviation with IATA certification (one year)
Certificate course in travel and tourism (six months)
Airport management, Aviation security and Law
Computerized reservation system (Basic) and automated ticketing
Courses in spoken and written English as well as effective communication
Personal grooming & Guest relations
Key Alliance
Baltic Aviation Academy, part of a leading Aviation Group (Avia Solutions) in Central Europe has appointed Bird Group as its exclusive
representative to provide Aviation Training Services. Services include ATPL Courses, Type rating trainings for Boeing , Airbus and ATR
42, full flights simulators dry and wet leasing
Education
50. CSR
Corporate Social Responsibility
Bird Group believes in contributing towards the betterment of the society. It runs
a number of charitable organizations under the guidance of Mrs. Radha Bhatia,
the Honorary Consul of Solomon Islands and Chairperson of the Bird Group.
51. Corporate Social Responsibility (CSR)
Parvarish
From community welfare to education opportunities, health and wellness programs for the needy, we make sure that 'Parvarish'-a
registered society working for the welfare of the down trodden and underprivileged children of the society makes a difference.
Bird Education Society
Education is recognized as a key investment at Bird Group, not only within, but also marked and leveraged as a social initiative.
We believe education is a fundamental enabler of social change. The society offers education to the underprivileged and in turn creates
various employment opportunities.
Bird Group has made effective strides in the areas of healthcare, education & social rehabilitation.
Sukarya
A non- profitable trust based out of Gurgaon, Haryana is supported in terms of funds as well as support by Bird Group. It aims to contribute
to physical and mental well-being of the marginalized and vulnerable sections of the society, particularly women, adolescents and children.
Sukarya aims at making modest steps towards assisting women of marginalized communities in generating additional income for meeting
their household needs, by utilizing their skills in the production of unadulterated spices, pickles and chutney.
52. Women Empowerment for a stronger nation
A coalition of successful women supporting underprivileged women in education,
financial management and healthcare.
Under the auspices of the Bird Foundation, the Group organizes the "We" conference
to bring eminent female achievers together on a common platform to discuss how
their achievements can guide and influence the women of today.