1. 1
Conflicts
Student: RegkliEffrosyni
As far as I remember myself I’ve been through many conflicts and
each one was different from the other, with a different outcome as well.
The most memorable and recent conflicts I had are the ones I describe
bellow
A very stressful conflict I had happened at my work with my
manager. We had an intense disagreement about the procedure I had to
follow in order to assist affectively a costumer. What made me
outrageous was that she offended mein frontof the costumer telling me
in a very bad way how wrong I was. I reacted in a very bad way as well
due to the fact that I am a little irascible. So, I couldn’t control myself
and preserve my calmness and I talked to her really badly in front of
many costumers that were around. I told her she had not the right to
speak to me like that. I was completely right with the procedure I
followed while she was totally irrelevant. Then I left away to have some
fresh air. Finally she came where I was, knowingalready she wasn’tfair,
we discussed about the fact, we apologized to each other for our faults
and resolved the dispute using cooperativeness and open
communication. Nothing like this happened again, so I supposed we
copied with the conflict successfully.
Another conflict I strongly remember was with my twin sister. The
cause of our dispute was that I found out that she had told something
another person whom I didn’t know well something very personal and
confidential about me. I felt really exposed and the point was that I was
exposed by my own sister. I never expected her to do that thing and it
was an unacceptable mistake because as a sister she is supposed to
protect me not to expose me to others. So, I was mad, I yelled at her, I
said bad things and the conflict continued because she didn’t accept her
fault, didn’t even apologized to me. In contrast, she kept telling there
was nothing wrongwith her behavior and I was acting overwhelmingly.
Her assertiveness angered me more and we started yelling to each
other and reviling until our mother came to stop us. The fight just
stopped in that moment and no mediation was needed to start. I think
we both used the avoidingmodeto copy with the dispute, mainly due to

2. 2
our selfishness and total lack of willingness to cooperative and
understand the position of the other part. The point is that in that way
nothing had been solved and this disagreement will come to the surface
again in the future.
A third notable conflict was with my colleague Anna. We had to do
an important essay for a lesson at the University. We decided to
collaborate and we divided the work we had to prepare into two parts
and each one undertook a part of the project. The problem was that she
wasn’t diligent at all, she was always postponing our meetings and she
was never ready, she always delaying to prepare her parts. However,
we hadn’t plenty of time and the deadline of the project was close. That
situation and her behavior me feel nervous, stressed and really
annoyed and disappointed by her. Finally we had a dispute because I
bursted. I complained for her indifference and the irresponsibility but
she tried to convince me that I wasn’t right for telling her irresponsible
and she had many difficult lessons and parallel projects pressing her. In
the end we dealt with the conflict having both a cooperative behavior.
After a long discussion we promised to devote ourselves in this project,
we divided again the work in a better and moreeffective way for us and
we also changed the way we worked.