Selecting a Communication GoalPrep.docx

Selecting a Communication Goal
Prepared By:
Submitted To:
Date:
College:
Week 1 CCC: Part 1
1A. “I Can’t” List
1. I can't ask my friends for favors when I need their help.
2. I can't discipline my daughter without becoming angry.
3. I can't say "no" when my boss asks me to work overtime.
4. I can’t say no to my family when they ask for help.
Description 1
I have a lot of friends and they are all very helping. They
helped me out in every difficult situation but now I can’t ask
my friends for favors because they have already done a lot for
me. They still offer me favors but now I’m trying to solve my
problems individually and focusing on helping my friends.
Last year, I have to pay my college fees and my friends helped

me out by arranging the fees now the situation is I can't ask my
friends for favors and I have decided to solve my problems
own.
Description 2
I have a sister who is younger than me. I loved him the most
and also, she is the only one I am closely attached to my home.
But sometimes I can’t discipline my daughter without being
angry
because sometimes being furious is the requirement of the
situation and I have noticed that children cannot learn to
eliminate mistakes unless they are handled with some anger.
Last week, my sister tried to beat the cat. She was playing with
a cat but the way she was playing does not look good to me. She
was slapping the cat just to make fun then I told him with a
serious tone that this is not the right way to play.
Description 3
I am working as the assistant manager in a company. My boss is
very kind to me but sometimes he put his work on my shoulders
which I don’t like but I can’t say no to my boss because he has
helped me a lot throughout my career.
Yesterday, I got free from work then I decided to go home
suddenly my boss came and asked for help because he had to go
to a party. So, I agreed and can't say him no.
Description 4
I have a beautiful family and I love my family with all my
heart. Sometimes they order for many tasks but I can't refuse
them because it is my duty to do all home tasks.
Today, in the morning I dropped my mom and sister to school
then at break time I went to school again to give my sister
lunch.
1B. “I Won’t” List
1. I won’t ask my siblings for financial assistance.
2. I won’t work without my friend in the group presentation.
3. I won’t start a conversation with the stranger.
Description 1
I have a loving family who helped me a lot in any situation but

now I won’t ask for financial assistance from them because I
believe in hard work and I will manage my finances by doing
part-time jobs.
Description 2
I and my friend has been in one group. I have a presentation in
class but my friend is absent for three days so I requested the
teacher to delay the presentation because I always have been
working with a friend which makes our work go well.
Description 3
I am a loving and friendly person but being friendly does not
mean you can talk to every stranger. I have a different habit so I
won’t start the conversation with the stranger just to be
friendly.
1C. “Don’t Know” List
1. I don’t know how to start a conversation with a stranger.
2. I don’t know how to deal with anger.
3. I don’t know how to ask my friends for financial assistance.
Description 1
I don’t know how to start a conversation with the stranger. I
feel like I have nothing to say that’s why I let the stranger talk
and I only listen to them.
Description 2
I don’t know how to deal with my anger conditions. Sometimes
I became furious and lost my mind because of which I feel
guilty after the anger situation. I have been trying to control my
anger and I believe that I will be improved.
Description 3
I don’t know how to ask my friends for financial help. Asking
for help makes me feel that I am doing nothing in my life that’s
why I decided to work myself in the future.
1D. Issue Selection
From all the list I pick how to deal with my anger because
controlling emotions is always difficult. I also find difficult to
discuss it with my friends, I eliminated other problems but this
is the major one.
1E. Project Statement

I don’t know how to deal with the anger and I feel it difficult to
discuss it with friends but I am thinking to discuss it with a
psychologist. I will also ask for help from my family members.
References
Types of Communication - Types of Communication Styles:
Conover Company. (2019, May 31). Retrieved from
https://www.conovercompany.com/types-of-communication/.
Grohol, J. M. (2018, July 8). 9 Steps to Better Communication
Today. Retrieved from https://psychcentral.com/blog/9-steps-to-
better-communication-today/.
!
This is a graded discussion: 25 points possible due Nov 11 at
1:59am
Week 2 Discussion: Listening Analysis
41 41
Required Resources
Read/review the following resources for this activity:
Initial Post Instructions
Read the lesson for this week, and complete the listening
exercise in the Listen Up! section to evaluate your
listening skills. Then, address the following:
Follow-Up Post Instructions
Respond to at least two peers or one peer and the instructor.
Further the dialogue by providing more information
and clarification in all your responses.
Writing Requirements

Grading
This activity will be graded using the Discussion Grading
Rubric. Please review the following link:
Course Outcomes (CO): 2, 4, 5
Due Date for Initial Post: By 11:59 p.m. MT on Wednesday
Due Date for Follow-Up Posts: By 11:59 p.m. MT on Sunday
Textbook: Chapter 4, pp. 260-265 (Listening for Understanding
section in Chapter 5)
Lesson
Minimum of 1 scholarly source (in addition to the textbook)
State the results of the exercise.
Using the information from the exercise, describe an instance
when you failed to be an effective listener.
Next, respond to the following prompts, making connections to
the ideas contained in the listening chapter
assigned for the week. Explain your thought process and
provide examples to give explanation to your
descriptions of why you feel that way.
Where in the stages of listening did you experience breakdown?
What was the reason you failed to listen effectively? Were
listening barriers present?
What could you have done differently to improve your
listening?
Minimum of 3 posts (1 initial & 2 follow-up)
APA format for in-text citations and list of references
Link (webpage): Discussion Guidelines
11/7/19, 12:52 AM

of 40
Search entries or author
" Reply
Unread # $ % Subscribe
(https://chamberlain.instructure.com/courses/52350/users/64990
)Gordon McLean (Instructor)
Oct 11, 2019
!
Welcome to Week 2!
Nonverbal Communication and Cultural
Awareness
At work, you are assigned a problem that
needs to be resolved through a team decision.
It is 1:00 p.m. and time for your first team
meeting. You and your co-worker leave your
office, grab a cup of coffee, and head to the
conference room where three other team
members quickly join you. While waiting for
the final teammate to arrive, you informally
start to get acquainted with one another. Since
this procedure impacts several departments,
these are not people with whom you have
teamed up with in the past. Meet Linda,
Simone, and Brian. Serge has not yet arrived,
but you are all sure he will be here soon as
this is a really important meeting.

When 20 minutes go by and Serge is still not present, your team
decides to start
without him and quickly engages in a detailed discussion of the
problems
associated with the current procedure. Ten minutes later, Serge
bounds into the
room with his apologies. In order to minimize the disruption to
the momentum the
team has established in analyzing the problem, you give Serge
the "A-OK" sign,
and motion for him to sit down. The discussion continues, but
Serge does not
participate and appears to be a bit confused.
Consider the following:
How important is non-verbal communication to reaching a
meeting of the
minds?
Is more of the message in the verbal or the non-verbal
communication?
When verbal and non-verbal communication does not match,
which do we
!
11/7/19, 12:52 AM
Page 2 of 40
After the meeting, you pull Serge aside to find out if there is an
issue. As it turns
out, he was quiet because your gesture made him
uncomfortable. Serge was
recently transferred to the United States from France. In France,

your A-OK
gesture means "zero," "nothing," or "worthless." Serge was sure
he was off to a
poor start with the team. Simone, from Brazil, was also a bit
confused; in her
culture, the A-OK sign is considered obscene.
Watch the following video on cultural differences in language
use. There are just a
few examples in this short clip, so consider conducting research
on cultures you
encounter frequently.
Cross-Cultural Understanding: Cultural Characteristics of
Language Use
(4:14)
Cultural discrepancies over the meaning of non-verbal
communication quickly
illustrate the point that non-verbal communication is often
ambiguous. It is
important to recognize, however, that culture is not the only
factor that makes non-
verbal communication difficult to interpret. Non-verbal
communication is present in
many forms – facial expressions, gestures, clothing, and even
our use of time are
trust?
Is non-verbal communication a universal language?
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11/7/19, 12:52 AM
Page 3 of 40
just a few examples of non-verbal communication that have the
ability to add clarity
or confusion to a message. Can you think of a time when one of
these non-verbal
factors impacted how you interpreted a message? Recognizing
that non-verbal
communication is a powerful component of any message is the
fourth vital

message of this course.
The Importance of Listening
Pretend you had a team meeting at work. Later, when you are
back in your office
after the team meeting, you and Linda are having a follow-up
discussion about the
progress the team has made on the need for a more effective
procedure. The two
of you have agreed to complete the meeting minutes and
distribute them promptly
to all team members after each meeting. You realize that your
mind has wandered
when Linda suddenly says, "Hey, are you listening?" You
remembered the project
you have due in a course you are taking, and you were thinking
about all the work
you had ahead of you in the next few days. You were not
listening.
Imagine a stethoscope. It is a tool that provides the
extraordinary advantage of being able to amplify
sound. The stethoscope amplifies the ability to hear.
In effect, it also amplifies the ability to listen because
when it is used, the sound that is heard becomes the
sole object of attention. Imagine the outcome of
observing vital signs without the advantage of this tool. Could a
medical
professional hear everything needed to be effective? It would
really be something if
we could amplify our ability to listen without extraordinary
tools like a stethoscope,
wouldn't it? The great thing about communication is that it is a
skill and can be
learned – you can amplify your ability to listen if you choose to

do so.
These are some of the questions that we will answer this week
in our activities and
the discussions. Recognizing that listening is an active process
that can be learned
is another vital message of the course.
Course Project Note
Part 2 of the course project spans Weeks 2-3 and should be done
daily. Review the
project instructions and begin observing your behaviors at the
beginning of the
week.
Team Assignment Note
The Week 4 Assignment has a team component. Your instructor
will assign your
Are listening and hearing the same thing?
How focused are you when someone else is doing the talking?
Which is more important to the process of communication: the
ability to send
a message effectively or to receive a message effectively?
What can you do to become a more effective listener?
11/7/19, 12:52 AM
Page 4 of 40
teams by the end of this week. Coordinate a time to meet with
your team, get to
know them, share contact information, and discuss how you will

be working on this
task together. Use the group home page to discuss your work.
Schedule
*Some lessons/activities may contain additional resources. See
individual
lessons/activities for those requirements.
Read/Review/Complete*
Course
Outcom
es
Due
Textbook: Chapter 4, 6, 7; pp. 260-
265 (Listening for Understanding
section in Chapter 5)
CO(s):
2, 4, 5,
7
Wednes
day
Lesson
CO(s):
2, 4, 5,
7
Wednes
day

Discussion: Initial Post
CO(s):
2, 4, 5
Wednes
day
Discussion: Follow-Up Posts
CO(s):
as noted
Sunday
Assignment 1
CO(s):
4, 7
Sunday
Assignment 2 CO(s): 3 Sunday
Course Project
CO(s):
2, 4, 5,
7
Sunday
Reference
11/7/19, 12:52 AM
Page 5 of 40
" Reply &

Outcomes
2 Determine which listening strategies are appropriate for
specificcommunication situations.
3 Deliver a presentation with a specific communication intent.
4 Determine the meaning of nonverbal communication.
5 Identify the issues of language in verbal communication.
7 Describe how interpersonal relationships shape self-concept,
self-image, self-esteem, and self-disclosure.
Big World Media (Producer). (2002). Cross-cultural
understanding:
Cultural characteristics of language use [Video file].
Retrieved from Academic Video Online: Premium
database.
Monday
!
Nonverbal Communication and Cultural Awareness
At work, you are assigned a problem that needs to be resolved
through a team decision. It is 1:00
p.m. and time for your first team meeting. You and your co-
worker leave your office, grab a cup of
coffee, and head to the conference room where three other team
members quickly join you.
While waiting for the final teammate to arrive, you informally
start to get acquainted with one

another. Since this procedure impacts several departments, these
are not people with whom you
11/7/19, 12:52 AM
Page 6 of 40
have teamed up with in the past. Meet Linda, Simone, and
Brian. Serge has not yet arrived, but
you are all sure he will be here soon as this is a really important
meeting.
When 20 minutes go by and Serge is still not present, your team
decides to start without him and
quickly engages in a detailed discussion of the problems
associated with the current procedure.
Ten minutes later, Serge bounds into the room with his
apologies. In order to minimize the
disruption to the momentum the team has established in
analyzing the problem, you give Serge
the "A-OK" sign, and motion for him to sit down. The
discussion continues, but Serge does not
participate and appears to be a bit confused.
After the meeting, you pull Serge aside to find out if there is an
issue. As it turns out, he was quiet
because your gesture made him uncomfortable. Serge was
recently transferred to the United
States from France. In France, your A-OK gesture means "zero,"
"nothing," or "worthless." Serge
was sure he was off to a poor start with the team. Simone, from
Brazil, was also a bit confused; in
her culture, the A-OK sign is considered obscene.

Watch the following video on cultural differences in language
use. There are just a few examples
in this short clip, so consider conducting research on cultures
you encounter frequently.
Cross-Cultural Understanding: Cultural Characteristics of
Language Use (4:14)
How important is non-verbal communication to reaching a
meeting of the minds?
Is more of the message in the verbal or the non-verbal
communication?
When verbal and non-verbal communication does not match,
which do we trust?
Is non-verbal communication a universal language?
11/7/19, 12:52 AM
Page 7 of 40
Cultural discrepancies over the meaning of non-verbal
communication quickly illustrate the
point that non-verbal communication is often ambiguous. It is
important to recognize, however,
that culture is not the only factor that makes non-verbal
communication difficult to interpret. Non-
verbal communication is present in many forms – facial
expressions, gestures, clothing, and even
our use of time are just a few examples of non-verbal
communication that have the ability to add
clarity or confusion to a message. Can you think of a time when
one of these non-verbal factors
impacted how you interpreted a message? Recognizing that non-
verbal communication is a

powerful component of any message is the fourth vital message
of this course.
The Importance of Listening
Pretend you had a team meeting at work. Later, when you are
back in your office after the team
meeting, you and Linda are having a follow-up discussion about
the progress the team has made
on the need for a more effective procedure. The two of you have
agreed to complete the meeting
minutes and distribute them promptly to all team members after
each meeting. You realize that
your mind has wandered when Linda suddenly says, "Hey, are
you listening?" You remembered
the project you have due in a course you are taking, and you
were thinking about all the work you
had ahead of you in the next few days. You were not listening.
Licensing agreements for these databases require that access be
extended only
to authorized users. Once you have been validated by this
system, a "cookie" is
sent to your browser as an ongoing indication of your
authorization to access
these databases. This cookie only needs to be set once during
login.
If you are using a firewall or network privacy program, you may
need
reconfigure it to allow cookies to be set from this server.
As you access databases, they may also use cookies. Your

ability to use those
databases may depend on whether or not you allow those
cookies to be set.
To login again, click here.
11/7/19, 12:52 AM
Page 8 of 40
Imagine a stethoscope. It is a tool that provides the
extraordinary
advantage of being able to amplify sound. The stethoscope
amplifies the ability to hear. In effect, it also amplifies the
ability to
listen because when it is used, the sound that is heard becomes
the
sole object of attention. Imagine the outcome of observing vital
signs without the advantage of this tool. Could a medical
professional hear everything needed to be effective? It would
really be something if we could
amplify our ability to listen without extraordinary tools like a
stethoscope, wouldn't it? The great
thing about communication is that it is a skill and can be
learned – you can amplify your ability to
listen if you choose to do so.
These are some of the questions that we will answer this week
in our activities and the
discussions. Recognizing that listening is an active process that
can be learned is another vital

message of the course.
Course Project Note
Part 2 of the course project spans Weeks 2-3 and should be done
daily. Review the project
instructions and begin observing your behaviors at the
beginning of the week.
Team Assignment Note
The Week 4 Assignment has a team component. Your instructor
will assign your teams by the
end of this week. Coordinate a time to meet with your team, get
to know them, share contact
information, and discuss how you will be working on this task
together. Use the group home page
to discuss your work.
Are listening and hearing the same thing?
How focused are you when someone else is doing the talking?
Which is more important to the process of communication: the
ability to send a message
effectively or to receive a message effectively?
What can you do to become a more effective listener?
Schedule
Read/Review/Complete*
Course
Outcome
s
Due
Textbook: Chapter 4, 6, 7; pp. 260-265
(Listening for Understanding section in

Chapter 5)
CO(s): 2,
4, 5, 7
Wednesda
y
11/7/19, 12:52 AM
Page 9 of 40
Outcomes
2 Determine which listening strategies are appropriate for
specific communicationsituations.
3 Deliver a presentation with a specific communication intent.
4 Determine the meaning of nonverbal communication.
*Some lessons/activities may contain additional resources. See
individual lessons/activities for
those requirements.
Lesson
CO(s): 2,
4, 5, 7
Wednesda
y
Discussion: Initial Post
CO(s): 2,
4, 5

Wednesda
y
Discussion: Follow-Up Posts
CO(s): as
noted
Sunday
Assignment 1
CO(s): 4,
7
Sunday
Assignment 2 CO(s): 3 Sunday
Course Project
CO(s): 2,
4, 5, 7
Sunday
Reference
understanding: Cultural
characteristics of language use [Video file]. Retrieved from
Academic
Video Online: Premium database.
11/7/19, 12:52 AM
Page 10 of 40

" Reply &
5 Identify the issues of language in verbal communication.
7 Describe how interpersonal relationships shape self-concept,
self-image, self-esteem, and self-disclosure.
Monday
" Reply &
!
019
5 ways to listen better | Julian Treasure
Monday
!
11/7/19, 12:52 AM
Page 11 of 40
" Reply &
The Power of Deliberate LIstening | Ronnie Polaneczky | TE…

Monday
" Reply &
!
2019
How to truly listen | Evelyn Glennie
7)Ashley Martinez !
11/7/19, 12:52 AM
Page 12 of 40
7)
Monday
Hello Professor and Class,
State the results of the exercise
The results of my exercise were not good as I expected them to
be. I scored a 36 out of 48, which was a C.
Prior to completing the exercise, I thought that I was an
effective listener. After answering the questions, I
realized that there are areas that I need to work on. One of the
important parts of this week’s lesson is to
realize that listening is a skill that should be improved upon. I
realized various areas that could use work to

ensure that I am an effective listener.
when you failed to be an effective
listener.
After reviewing the exercise, I realize that I fail to be an
effective listener when I interrupt and challenge a
statement because I disagree with. This is something that I do
frequently, I did not realize that it was stopping
me from being an effective listener. I believed that by adding
my input, I was helping to add to the conversation
and allow the speaker to see things from another perspective.
This happened at a family event recently. My
cousin wants to go to surgical tech school. She has finished all
of her pre- requisites and just has to pass the
HESI to get accepted. She was telling me all of the reasons that
she “can’t” pass the HESI. Due to the fact that
I did not agree with her reasons, I interrupted her and tried to
explain that she can do anything she sets her
mind too. Now, I realized that I should have allowed her to
finish what she was saying before interrupting her.
the ideas contained in the listening
chapter assigned for the week. Explain your thought process and
provide examples to give
explanation to your descriptions of why you feel that way.
I experienced breakdown in the stage called evaluate. According
to the textbook, this is when one analyzes
and judges. (McLean, 2018). I did this in my example above, I
did not allow my cousin to finish her sentence. I
interrupted her because I was analyzing and judging her

statements and disagreed with them.
I believe that I fail to listen effectively because I was analyzing
and judging before letting my cousin finish her
conversation. Also, I was not listening critically which means
that I should have listened, paid attention to
detail, and tried to understand her point of view. Instead, I
interrupted her and gave her my opinion because I
disagreed. According to the textbook there are various listening
barriers including: “lack of interest, dislike the
speaker, disregard the message, can’t see the forest through the
trees, and faking attention” (McLean, 2018). I
believe that the listening barrier present was, “can’t see the
forest through the trees.” I should have listened
actively for points that I wanted to address later.
listening?
The textbook lists various ways to improve listening skills that
apply to my situation. Those are: be silent,
acknowledge understanding, take turns, and don’t interrupt
(McLean, 2018). If I were to remain silent, this
would allow the speaker to finish their statement before I added
my input. Next, if I were to have acknowledged
11/7/19, 12:52 AM
Page 13 of 40
" Reply &

understanding, this could have allowed my cousin to realize that
I understood her concerns about taking the
HESI. It could have allowed to her to open up more. If I were to
take turns, we could have both had the
opportunity to listen, speak, and have a balanced time to voice
our feelings on the matter. Lastly, don’t
interrupt, I should have remained quiet until my cousin was
finished talking. Due to the fact that I didn’t she
may not have been able to finish her statement.
I found an article by Tony Alessandra, Ph. D, who listed ten
way to improve listening skills. One that caught my
attention was to abstain from judging. She states, “a basic rule
of listening is to judge only after you’ve heard
and evaluated what they say” (Alessandra, 2019). This could
have helped me to improve my listening skills. If I
would have listened and evaluated instead of interrupting, we
could have had a more effective communication.
References:
Alessandra, T. (2019, November 4). Ten Ways to Improve Your
Listening Skills. Retrieved from:
http://www.alessandra.com/platinum_members/listening_report.
asp
(http://www.alessandra.com/platinum_members/listening_report
.asp)
McLean, S. (2018). Exploring Interpersonal Communication.
[VitalSource Bookshelf]. Retrieved
from https://online.vitalsource.com/#/books/9781453390429/
(https://online.vitalsource.com/#/books/9781453390429/)
Tuesday

" Reply &
!
Effective examples - Thank you for taking the first turn Ashley!
9)Benita Clottey
9)
12:48am
" Reply &
!
Hello Ashley,
Prior to completing the exercise, I also thought I was a good
listener until I saw my score. You are an
excellent writer with good examples. I do agree with you that
the majority of us broke down at the stage of
evaluation. However, taking this class makes us realize where
we fall short, and can learn the various
ways to improve our listening skills. I also agree with reference
you stated that " be silent, acknowledge
understanding, take turns, and don’t interrupt (McLean, 2018).
11/7/19, 12:52 AM
Page 14 of 40

Tuesday
!
10 Steps To Effective Listening
(https://www.forbes.com/sites/womensmedia/people/womensme
dia/)
WomensMedia
(https://www.forbes.com/sites/womensmedia/people/womensme
dia/) Contributor
ForbesWomen (https://www.forbes.com/forbeswomen)
11/7/19, 12:52 AM
Page 15 of 40
" Reply &
(http://blogs-
images.forbes.com/womensmedia/files/2012/11/Photo-Schilling-
listening.jpg)
Use these listening skills.
iStock-izusek
by Dianne Schilling
You might also enjoy this article: 9 Small Steps That Will
Make You Happier, Starting Now
(https://www.forbes.com/sites/womensmedia/2018/07/09/9-

small-steps-that-will-make-you-happier-starting-
now/#532dca2867de)
In today's high-tech, high-speed, high-stress world,
communication is more important then ever, yet we
seem to devote less and less time to really listening to one
another. Genuine listening has become a rare
gift—the gift of time. It helps build relationships, solve
problems, ensure understanding, resolve conflicts,
and improve accuracy. At work, effective listening means fewer
errors and less wasted time. At home, it
helps develop resourceful, self-reliant kids who can solve their
own problems. Listening builds friendships
and careers. It saves money and marriages.
Here are 10 tips to help you develop effective listening skills:
More at link:
https://www.forbes.com/sites/womensmedia/2012/11/09/10-
steps-to-effective-
listening/#785fc5c03891
(https://www.forbes.com/sites/womensmedia/2012/11/09/10-
steps-to-effective-
listening/#785fc5c03891)
11/7/19, 12:52 AM
Page 16 of 40
Tuesday
" Reply &

!
Improve Your Active Listening Skills With These 13
Strategies
(http://www.forbes.com/sites/forbescoachescouncil/)
Forbes Coaches Council
(http://www.forbes.com/sites/forbescoachescouncil/) COUNCIL
POST | Paid
Program
Leadership (https://www.forbes.com/leadership)
Post written by
Expert Panel, Forbes Coaches Council
Top business and career coaches from Forbes Coaches Council
(http://forbescoachescouncil.com) offer
firsthand insights on leadership
Leaders have an overwhelming number of responsibilities, often
distracting or isolating them from others.
Unfortunately, this sometimes impacts their ability to truly hear
their team's concerns and suggestions. They
might have good intentions and ask for their workers’ feedback,
but are they really absorbing and acting on
that information?
If you’re a leader struggling to stay focused, make sure you first
prioritize your people and truly hear what
they are telling you. Below, 10 members of Forbes Coaches
Council (http://forbescoachescouncil.com/)
shared ways to practice active listening so you won’t have to

miss a word.
More at link:
https://www.forbes.com/sites/forbescoachescouncil/2018/11/14/
improve-your-active-
listening-skills-with-these-13-strategies/#1d5fd27d5827
(https://www.forbes.com/sites/forbescoachescouncil/2018/11/14
/improve-your-active-listening-skills-with-these-13-
strategies/#1d5fd27d5827)
11/7/19, 12:52 AM
Page 17 of 40
2)Mariel Ortiz
2)
Tuesday
" Reply &
!
Hello everyone,
I took the quiz twice because I thought at the end
with the score was maybe an explanation of why I
go the score. On the first try I got a 38 which is a C, while the
second try was a 74 even though it was out of
48. I tried to replicate the same answers at the first time, but
they weren’t similar at all. I guess I was shocked
at the first result, because I literally listen more than I speak
depending on the person or group I am with.

Anyways, an example of when I failed as a listener was when
my boyfriend was nice enough to give me one of
his hoodies. He came over to my house with an extra hoodie and
he was telling me something when I was
dozing off or my mind decided not to listen to that moment. So,
I didn’t realize that he mentioned that it was for
me and why he chose that certain hoodie. Then the next day, I
was dumb enough to send him a text saying
that he left the hoodie. Then he replied that it was meant for me
to keep and I blushed so hard because of
embarrassment mixed with flattery.
The stages that my listening broke down was during the
attending and understanding in that situation.
At the moment I was probably excited to see him lost my
attention and understanding of what he was trying to
say. The reason I failed to listen was because of the faking
attention listening barrier. When I realize that I
wasn’t listening I usually say “oh yeah” or “uh-huh” then do
something weird to change the topic that I did not
listen to. I feel like I am in toon when I am looking at the
person and also making eye contact for them to know
that they have my full attention and ready to listen. If I am
excited, I guess I should hide my excitement and
listen attentively first, then express it or vice versa.
7)Marisha Willis
7)
Yesterday
" Reply &
!

Hi Mariel!
While our personal experiences are not the same, where we
went wrong in the listening process is the
same! I also broke down during the "attending stage" and fell
guilty to the "faking attention" listening
barrier. I feel that focusing is such a large part of listening. So,
when you lose focus or never had it, it will
be extremely hard to grasp the concept(s) of the conversation.
This coincides with faking your attention.
You are not focused on the conversation because your mind is
focused on something else. Great post!
8)Sandy Nguyen
8)
!
11/7/19, 12:52 AM
Page 18 of 40
Tuesday
" Reply &
Hello everyone!
The results of my exercise were not good as I thought they were
going to be. On my first try I received 36.I
tried taking the quiz again to see if my score would improve but
it didn’t. I wasn’t really shock when I received
the results because I’m not the greatest listener out there. I tend

to find it difficult to stay focus when listening
to others. When listening to something I’m not interested about
or having difficulty understanding, the
information goes in one ear and out the other and I tend to get
distracted and forget the information. For
example, when I received a phone call from my doctor about my
blood results and what she suggested what I
should do while I was at the gym I spoke to her normally and
we ended the call. Later after the gym I totally
forgot what she suggested me to do so I had to call the doctors
office asking what I needed to do.
At the time of the moment I was probably trying to get back to
working out or catching my breath I just wanted
the phone call to end. I think I failed to listen was because of
the faking attention listening barrier or because of
my attention span. Like normal people, when Im not paying
attention or pretending to pay attention, I tend to
nod and pretend like I’m listening not thinking what the results
will be. When Im doing something that may
distract me from listening like the example I gave, I should
write the important information down so that way
when I’m not distracted later on, I can remember the important
information for later.
reference
McLean Scott, (2018). Exploring Interpersonal Communication
(2nd ed.) Boston, MA: Flatworld
Barnard, D. (2017, September 20). Active Listening Skills,
Examples and Exercises. Retrieved from
https://virtualspeech.com/blog/active-listening-skills-examples-
and-exercises

7)Ashley Martinez
7)
Tuesday
!
Hi Sandy,
This is a great post and you gave a great example!
I also did not do as good as I thought I would do on my exercise
either. We received the same score of a
36. Prior to the exercise, I believed that I was an effective
listener. The exercise convinced me otherwise
and made me realize that I need to be a more effective listener.
I also tend to have an issue with drifting off
when someone is talking about a topic that does not interest me.
I feel that this happens to a lot of people.
If a topic doesn't grab our interest we just space out and pretend
to listen. I believe the listening barrier you
gave is perfect for your example. I also found another barrier
that could apply to your scenario, which is
"lack of interest." According to the textbook, this happens when
you are not interested in what the speaker
is saying, making you less likely to listen (McLean, 2018). Due
to the fact that you were not interested in
the suggestion from your doctor, you did not listen to her. I
believe there are a two way given by the
11/7/19, 12:52 AM
Page 19 of 40

" Reply &
textbook, that you can improve this listening skill which are:
communicating acceptance, and
acknowledging and understanding.
Reference:
Yesterday
" Reply &
!
Great to see the positive interaction Sandy and Ashley!
3)Amity Mills
3)
Yesterday
" Reply &
!
Hi Sandy! I'm with you. I expected to get a poor score on the
quiz. I know that my listening skills need
lots of improvement. I am hoping this lesson will stick with

me. When I'm at work, I write EVERYTHING
down. I'm not sure if I forget things because my memory is bad
or if it's because I have terrible listening
skills. Either way, I hope I can improve this soon.
1)Kit Louis Molas
1)
Tuesday
!
State the results of the exercise
My result for this exercise was pretty satisfactory. I had 44 out
of 48, which is considered an A. I believe my
listening skills are good, but there is still much room for
improvement. From reading chapter 5 of the textbook
and reading the modules, I found out some things that I can
work on to improve my listening skills.
listener.
11/7/19, 12:52 AM
Page 20 of 40
I notice that when I am not interested in a certain topic, I
become an ineffective listener. In my anatomy lecture,
we talked about certain brain processes; I wasn’t particularly
interested in the subject, so I doze off and let the

words go from one ear and out the other. This caused me to miss
some test questions on the section about the
brain, because I was not able to properly pay close attention to
the main details during the lecture. In science
courses especially, the ability to critically think is very
important. “Attention to detail can have a large impact on
your ability to understand the message and its value to you”
(McLean, 2018, pg.254). My inability to listen at
that time, was mainly due to disinterest. If I could listen with
more enthusiasm and interest, I believe it will
improve my listening skills dramatically.
Explain your thought process and provide examples to give
explanation to your descriptions of why
you feel that way.
The section where my effective listening skills broke down was
at the “attend” stage also known as the “focus”
stage (McLean, 2018, pg.253). This stage is very important in
listening, because it allows an individual to gain
an understanding of the project, which later leads to more
important parts of listening. I missed this crucial
stage, because of disinterest toward the topic that the lecturer
was going over.
Yes, there were barriers present. Out of the 4 barriers described
in the book, I was in the section for lack of
interest towards the subject. I notice that, when I interact and
listen to conversations, I tend to not care about
the conversation when it is not something I am interested in.

listening?
The professor provided a great article from Forbes, talking
about how to improve communication skills. There
were a few topics from the article that I believe would help my
communication skills greatly. One of the topics
talked about, getting and staying curious about what the source
is communicating about. If I keep myself
motivated and eager about a certain subject matter, “We are
motivated to connect more deeply with what we
hear” (Forbes Coaches Council, 2018). If I had persisted in
learning more about the anatomy subject that I
mentioned above, I would have been more focused and
compliant with the lecture. Getting rid of distractions
was also a great topic that the article provided. When I become
disinterested, I tend to look at my phone and
browse social media. If I had put my phone away or any other
distractions, I believe that I would be more
inclined to become curious/eager about whatever the subject
matter is.
Forbes Coaches Council. (2018, Nov 14). Improve Your Active
Listening Skills With These 13 Strategies.
Retrieved from:
improve-your-active-
listening-skills-with-these-13-strategies/#e2f4c0582789
strategies/#e2f4c0582789)

11/7/19, 12:52 AM
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" Reply &
7)Ashley Martinez
7)
Yesterday
" Reply &
!
Hi Kit,
Great post! You scored really high on the exercise, must better
than I did. Your example is an issue that I
have as well. If a subject doesn't interest me, I tend to zone out
and stop listening. I feel that this happens
to a lot of us. As you said, this can affect us when it comes time
to take a test on the material we did not
pay attention too. I agree that the barrier present was lack of
interest. Another barrier could have been
faking attention. You could have been pretending to pay
attention to the lecture, but in reality you missed
the information that was being taught. The textbook lists
various ways to improve listening skills that relate
to your example those are: acknowledge and understanding,
communicate acceptance, and be attentive

(McLean, 2018). These three can potentially help you to listen
more effectively during lecture that does not
capture your interest.
Reference:
Yesterday
" Reply &
!
LISTEN ASSESSMENT ALTERNATIVE:
https://www.mindtools.com/pages/article/listening
-quiz.htm (https://www.mindtools.com/pages/article/listening-
quiz.htm)
11/7/19, 12:52 AM
Page 22 of 40
2)Kayla Loyd
2)

Yesterday
!
Professor and Class,
For the Listen Up activity I did exactly how I thought I would
do. I scored 31 out of 48 which put me at D. Last
week on our exercises we were asked to write down our areas
that we feel we need help in. My very first one
was listening. I tend to listen very well if I am interested but
other than that my mind tends to wonder, and I half
engage in the conversation. I feel this is something I need to
work on because I think its disrespectful to be like
that with someone who is trying to carry on a conversation with
me. Throughout this class one of my goals is to
become an effective communicator. For the next part of the
activity we are to think of a time when we have had
a communication breakdown. I can name a few, however I will
be discussing a time when my manager and I
were not on the same page. She came to me trying to explain a
new policy and was informing me that I
needed to brief the back staff on the policy and show them how
to record it on the computer by lunch time. She
told me that I could pull them at any time if the patients and
doctors were covered. Well somewhere in the
conversation I did not hear the part of before lunch time.
Instead I assumed it was like all the other times of
new policies and we begin incorporating them within the next
few weeks; little by little. I continued to work and
then she came to me 30mins before the lunch meeting and asked
me about the progress. I gave her a
schedule that I made that would allocate time so everyone
would get the proper time and training without being
missed at their designated locations. She looked at me funny
and said, "What is this?" I replied, "What do you

mean, it’s a schedule that you asked for so I can begin training
the back staff!" She laughed at me and then
looked at me angrily, then restated that it was to be a brief
training before lunch because we have a rep
coming to show us. She wanted everyone to at least have some
knowledge of the program and policy. She
didn’t say much after that but judging off her body language I
knew I had to make up time. So, I went and
pulled everyone to the back after the last patient and did a fast-
brief group look over so we would know
something about it at the meeting. They laughed at me in the
office for the next 2 weeks, and she would make
me repeat everything back to her after that.
I know myself the area of breakdown was ME. I was not paying
attention. I did not stop, listen, and evaluate.
The sender made sure she relayed the message clearly and
effectively. However, I heard what I wanted to
hear because I was thinking about other stuff and other stuff
was going on at the time. I think noise and her
voice/ tone were listening barriers. Because she didn’t seem like
it was an urgent matter when she was telling
me. Normally if it something that needed to be handled
immediately, she would shoot me a text or email or call
me to her office. This time she stopped me in the middle of the
hall with patients around while I was working a
full schedule. My mind was thinking about getting the patients
ready for the doctor not on the conversation.
Moving forward I know I must put all my attention into
whatever conversation I am having. I am the kind of
person that if I allow my mind to wander, it will. I must also
learn to speak up about it. I knew in the space she
stopped me I was not going to fully listen. I should have been
vocal enough to say hold on let’s go back her so
I can pay attention without the distractions around. I hope that
throughout this class I can work on these things.

According to Berko, “Communication is the vehicle which
allows humans to recall the past, think in the present,
and plan for the future” (Berko qtd. in Morreale, Osborn, &
Pearson, 2000, p. 6). I truly believe this, however in
this situation I was able to recall the past to know she probably
did tell me that. Think in the present and know I
messed up and I had to fix it asap, and I was able to plan the
future by working on my communication
11/7/19, 12:52 AM
Page 23 of 40
" Reply &
breakdown areas.
Thank you,
Kayla
References:
Morreale, S. P., Osborn, M. M., & Pearson, J. C. (2000,
January). Why communication is important: A rationale
for the centrality of the study of communication. 29, Journal of
the Assoication for Communication
Administration. Retrieved from
https://www.academia.edu/28981526/Why_Communication_is_I

mportant_A_Rationale_for_the_Centrali
ty_of_the_Study_of_Communication
(https://www.academia.edu/28981526/Why_Communication_is_
Important_A_Rationale_for_the_Centrality_of_the_Stu
dy_of_Communication)
4)Katrina Troyer
4)
Yesterday
!
Hello class,
I completed the listening exercise in this lesson and received a
score of 38, which is equivalent to a "B" letter
grade on the exercise. I felt like this was a fairly accurate score.
I believe I'm a good listener, but I could always
use improvement. An example of when I failed to listen and
communicate effectively was this Sunday when I
was watching a football game on TV with my friends. My
boyfriend asked me if I wanted him to make me a
plate of food. I heard him and knew he was talking to me.
However, I was distracted by the football game and
just answered "yes" and didn't fully pay attention to what I just
agreed to. Later, he brought me a big plate of
food and I asked, "Oh, what's this?" He said, "You told me that
you wanted me to bring you a plate of food."
Luckily, I was able to quickly realize what was going on
without him noticing that I wan't really listening to him
earlier. So, I thanked him and replied, "This is just a lot of
food. You made me a big plate." I wasn't really
hungry and was able to convince him to share the plate of food
with me. According to McLean (2018), "The 8

stages of listening are noise, hearing, selecting, attending,
understanding, evaluating, remembering, and
responding" (p. 253). In the example listed above, I believe I
broke down somewhere in the selecting and
attending stages. I was able to detect the noise, hear, and
register the sound of his voice talking and the sound
of the football game. However, I believe I was utilizing
selective hearing, as I selected to focus on the football
game instead of my boyfriend talking to me. Therefore, I broke
down in the selecting and/or attending stage.
11/7/19, 12:52 AM
Page 24 of 40
" Reply &
The reason I failed to communicate effectively was because, I
was distracted by the football game. I chose to
focus my attention on the game instead of the conversation.
According to McLean (2018), "Barriers to listening
are things that get in the way of you hearing the message" (p.
253). In the example, the barrier was the
environmental noise of the TV interfering with my
conversation. Additionally, I was also practicing a lack of
interest, as the game was more interesting at the time.
According to Bramhall (2014), "Skills that demonstrate
listening are reflecting, acknowledging, summarizing,
empathizing, making educated guesses, paraphrasing, and
checking" (p. 56). In my failed communication
example, something I would have done differently is to utilize
the listening skills of acknowledgement. Next
time, I'll acknowledge that my boyfriend said something. I will
eliminate barriers/distractions by pausing the

game and ask and/or clarify what he said. Limiting barriers and
utilizing good listening can greatly improve my
communication skills.
References
Bramhall, E. (2014). Effective Communication skills in nursing
practice. Retrieved from https://search-
proquest-
com.chamberlainuniversity.idm.oclc.org/docview/1855433022/f
ulltextPDF/6F731F4B30994A51PQ/1?
accountid=147674
(2nd ed.) VitalSource Bookshelf Online. Retrieved
from
https://online.vitalsource.com/#/books/9781453390429/cfi/263!/
4/[email protected]:0.00
)Leila Lafortune
)
Yesterday
!
I thought I was a good listener until I took this quiz. I scored a
37 out of 48 which is a C. The one time I failed
at being an active listener, I was in the third grade and my
mother would always ask me to go down into the
basement to get her something. I was always in a rush to go get
whatever she needed so I could continue
doing what I was doing. Well most of the time, I would start
running downstairs before she even finished

saying what she wanted and would have to run back up the
stairs to ask her to repeat herself. I would do this
about two times before she would finally tell me to stop and let
her finish speaking before heading back
downstairs. From the 8 steps of listening I think I experience a
breakdown when it comes to evaluating. The
book explains evaluating as analyzing and judging and most of
the time how I feel about a topic another
person my feel differently about and that interferes with how I
listen to a conversation. The reason I failed to be
an active listener in my story above is because I wasn’t
interested in what my mom wanted me to do, I was just
focused on doing it and going about my business. What I could
have done differently is confirmed
understanding. Making sure I understand what someone is
communicating to me and if I don’t understand ask
11/7/19, 12:52 AM
Page 25 of 40
" Reply &
for clarification. Another way I could have better my listening
is by having patience. Allowing someone to speak
no matter how long it takes them to get their point across.
[VitalSource Bookshelf]. Retrieved from
https://online.vitalsource.com/#/books/9781453390429/
7 Examples of Active Listening. (n.d.). Retrieved from
https://simplicable.com/new/active-listening.

8)Sandy Nguyen
8)
Yesterday
" Reply &
!
Hello Leila, I tend to find myself doing the same thing, not
paying attention when I'm not interested. Which
I find isn't good to do because I tend to do that in class, when
the material is boring or hard to understand.
Asking for clarification is always a good thing to do and I
struggle to have patience when it comes to
listening and communicating with others.
0)Georgia Kidson
0)
Yesterday
!
Results of the exercise:
The results of the exercise were not as high as I would have
expected. I scored a 36 out of 48. I previously
thought I had great listening skills but I realize there are some
areas that I need to improve upon. Being an
effective listener is such an important skill to have so this is
something that I definitely need to work on.

listener:
An instance in which I failed to be an effective listener was
when my sister was complaining about her school.
She was saying how her classes are too hard and the whole
environment is not a good fit for her. Instead of
fully listening and letting her explain all of her thoughts, I was
constantly interrupting and offering solutions
when she really just wanted someone to vent to. In the future I
know to just be quiet and listen and just wait
until she is done talking to provide a potential solution.
explanation to your descriptions of why you feel that way:
11/7/19, 12:52 AM
Page 26 of 40
" Reply &
I experienced breakdown in the evaluating stage. The evaluating
stage is when someone takes a step back
and analyzes the situation (McLean, 2018). I did not give her a
break to explain the whole situation. Instead, I
kept interrupting and analyzing and providing solutions.

I failed to listen effectively because I just wanted to offer her a
solution to make her problems better. I realized
at the end that she just wanted to talk to someone about her
problems and just vent. I believe that one
listening barrier I used was disregard the message (McLean,
2018). In this case I was not truly understanding
the point she was trying to make. I also failed to put myself in
her shoes and see her perspective. For instance,
she was telling me how hard it was to make friends in college
and I kept interrupting and telling her to join
clubs. I realized that her college experience was different from
mine and that it may be harder for her to join a
club in that environment.
listening?
In the future, I could use several skills in order to improve my
listening. The book suggests that a good
listening technique is not interrupting and acknowledge
understanding (McLean, 2018). If I would have been
quieter it could have provided her a platform for talking about
her frustrations more. She was frustrated that I
kept interrupting and then I got defensive but I realize if I
would have let her speak more then it would have
been a more balanced conversation.
I found an article that discusses the importance of listening in
context of conversation. The article says that
when we listen, we gain around 45% of language competence
just from listening alone (Renukadevi, 2014). In
addition, listening is often an overlooked concept in school. The
article suggests that teachers should focus
more on teaching students how to listening as to improve their

communication skills (Renukadevi, 2014).
References:
Renukadevi, D. (2014). The role of listening in language
acquisition; the challenges & strategies in teaching
listening. International journal of education and information
studies, 4(1), 59-63.
7)Marisha Willis
7)
Yesterday
!
1.
I received a 39/48, which is a B. I am not surprised because I do
consider myself a pretty good listener. One
11/7/19, 12:52 AM
Page 27 of 40
" Reply &
instance I failed to be an effective listener was in one of my
classes last week. My professor was explaining

how to navigate Canvas to find a textbook, and I completely
missed the instructions because I was trying to
listen and do something else on my laptop.
2.
Forbes Coaches Council. (2018, Nov 14). Improve Your Active
Listening Skills With These 13
Strategies. Retrieved from:
improve-
your-active-listening-skills-with-these-13-
strategies/#e2f4c0582789
strategies/#e2f4c0582789)
I experienced a breakdown during the "attend" stage of listening
(Mclean, 2018). This stage is when you
are focusing on and paying attention to what is being said. In
my opinion, it is one the most important
stages, because without focus you are not listening, just
hearing.
I failed to effectively listen because I was trying to create a new
folder and listen to her instructions. I
believe this could be seen as the "faking attention" listening
barrier in the textbook because I was looking
up from the laptop as if I was actually listening. When in
reality, my attention was on the laptop.
According to the textbook, I should have been attentive by

focusing on the words, ideas, and context of
the conversation (Mclean, 2018). Also, according to the Forbes
article, the professor posted, I should
get rid of distractions (Forbes Coaches Council, 2018). In this
case, my distraction was my laptop.
8)Sandy Nguyen
8)
Yesterday
" Reply &
!
Hello Marisha, I have the same problem when following
instructions and I tend to focus on other things a
miss the important details. I think getting rid of distractions
would also help me, but in this case everything
is a distraction to me.
3)Ronley Brown
3)
Yesterday
!
11/7/19, 12:52 AM
Page 28 of 40
" Reply &

Hello Professor & Class,
Week 2 Discussion: Listening Analysis
I scored 36 out of 48 which is a grade C but I thought I could
score higher than that until after taking the
exercise, I realized that there are some areas I need to improve
on in order to be a good listener.
In many communication circumstances, I have failed to be a
good listener unless I am interested in the
conversation. In these circumstances, I have developed poor
listening habits including faking attention by
deliberately pretending that I am listening, inattentiveness by
not paying attention to the speaker, and
interrupting someone before they could finish making their
presentation. Besides, other key habits of poor
listening that I have developed include switching off listening
when I encounter uninteresting or difficult
material.
The stage of listening that I experienced a breakdown in
listening is the understanding phase and this makes
me a poor listener as am unable to interpret the meaning of the
message being communicated by the speaker.
The understanding phase is the most essential phase of listening
after the receiving phase as a lack of
understanding of the message may result in a misinterpretation
of messages. Besides, understanding the
content of a conversation is shaped by individual experiences
and perceptions (Diemer et al., 2015) and
(Petronio, 2017).
The reason that contributed to my poor listening in the course of

a conversation is attributable to two key
factors and these include perception and experiences. According
to Adler, Rodman, and Du Pré (2016),
perception involves the organization, identification, and
interpretation of presented information including
recognizing the existing environmental stimuli while
experiences relate to knowledge emanating from past
exposure to an event.
Therefore, problems in perception and existence of past
experience regarding a subject or an event contribute
to poor listening attributes. To improve my listening ability, I
will need to be an open-minded listener to
eliminate the possibility of biases and perspectives in any form
of communication (Scott, 2018). Also, I need to
refrain from making prejudiced evaluations and judgments
including avoiding to mistrust a speaker based on
his or her accent to improve my listening ability and focus more
on the speaker’s meanings.
References
Adler, R. B., Rodman, G. R., & Du Pré, A. (2016).
Understanding human communication (Vol. 10). Oxford
University Press.
Diemer, J., Alpers, G. W., Peperkorn, H. M., Shiban, Y., &
Mühlberger, A. (2015). The impact of perception and
presence on emotional reactions: a review of research in virtual
reality. Frontiers in psychology, 6, 26.
(2nd Ed.) Boston, MA: Flatworld
Petronio, S. (2017). Communication privacy management
theory: Understanding families. In Engaging theories

in family communication (pp. 87-97). Routledge.
11/7/19, 12:52 AM
Page 29 of 40
7)Corbin Evans
7)
Yesterday
" Reply &
!
Ronley, I like your elaboration on perception. We often alter
our opinions based on previous experiences
or opinions. I agree with you that being more open-minded
when conversing with others will help you form
opinions based upon the present conversation and not the past.
)Alexa Molzahn
)
Yesterday
!
Professor and Class,
I received a 40, which is equivalent to a B. I am not too
surprised by these results because I feel I am a good
listener. I tend to listen better than I respond. There is

definitely room for improvement, and I think I could
become a better active listener.
I think there are a few instances a week where I fail to be an
effective listener in classes. I tend to read ahead,
and think I have the info down and not always pay attention
100% of the time in class - especially if it is not a
very interesting subject. This can come back to hurt me because
professors say a lot of useful information
during lectures that better prepare you or help you better
understand information, rather than studying off a
textbook or power point.
One thing I've learned while being in nursing school, and in
this class is getting rid of distractions is a great
first step to be an attentive listener. I try to stay interested and
curious about what I am learning as much as I
can too to keep my attention!
I think they broke down in the attend stage of listening, or the
focus stage. I am present, and listening,
but my focus isn't there all the time. II could be experiencing a
breakdown in this stage due to a lack of
interest in the topic at hand.
I think I failed to listen effectively because of a lack of interest
in the subject we were learning about. I
think this was the only barrier present.

listening?
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" Reply &
7)Corbin Evans
7)
Yesterday
" Reply &
!
Alexa, I too relate to not properly listening in class when
discussing a subject that does not interest me. I
always seem to be thinking about something else and realize I
wasnt listening at all to the
professor/presentation/literature and create more work for
myself by having to go back and re-establish
what was said. I think getting rid of distractions will definitely
help!
7)Corbin Evans
7)

Yesterday
" Reply &
!
After completing the exercise, I obtained a score of 37
out of a possible 48 (considered a C.) I am not
as good of a listener as I thought I was. After reflecting on my
results, I recalled a situation in which I could
support the validity of this assessment.
When assessing a patient who needed their sutures
removed from a prior procedure, I realized he had
three separate locations. While multitasking, I proceeded to
remove the sutures from all three locations. After
very confused looks were exchanged and tension was apparent, I
reviewed the previous visit notes and
quickly realized only one of the sites needed their sutures taken
out, which was done two weeks prior, and the
other two sites had just recently been done 3 days prior (way to
early to take sutures out.) The patient then
proceeds to reprimand me and reiterate that he had just
explained the situation to me and was under
assumption that he and I were both on the same page. Needless
to say, I was utterly mortified and knew this
type of error (especially at work) should never occur again.
Two mistakes were made that visit: failing to properly
listen to the patient and not reviewing the
previous visit notes before treating a patient. The medical field
is by no means cookie-cutter; Every patient is
unique in some way, therefore assumptions should never be
made on anyone. I failed to effectively listen
because I was multitasking by taking vital signs, beginning to
scribe the visit note, and removing the bandage

from the wounds. I realize now that proper eye contact was not
made, an understanding was never
established between the two of us, and I was not mentally
comprehending what the patient was trying to
communicate with me. I have now made it a priority that with
every single patient, I have a clear
understanding of what they are trying to say or personally
express to me, maintain proper eye contact and
posture, evaluate in my head what he/she is trying to say, and
properly examine my thoughts and on what the
patient is saying. By improving on the aspects I just mentioned,
I can become an effective listener.
11/7/19, 12:52 AM
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3)Amity Mills
3)
Yesterday
" Reply &
!
Hi Corbin! Wow! I have also done things like that. I'm not
able to come up with a specific instance but I
can see where something like your experience can happen. We
are often too busy and in too much of a
hurry to listen or read and tend to make assumptions. Great
lesson learned. I bet you never do that
again!

4)Chrisa Anne Masaoy
4)
Yesterday
" Reply &
!
Hello Professor and Class,
My results from the exercise was a 40/48, which is a B. An
instance when I failed to be an effective listener
was when I let my mind wander once I believed I captured the
message. When I was in my Anatomy and
Physiology class there would be a three-hour lecture early in the
morning. The professor would recite his
PowerPoints in a monotoned voice and there would be very
little stimuli. I would always zone out during
discussions about cells. I would doodle on my notes or sneakily
go on my phone. I wasn’t listening at all and
there were times that I would even leave after the break. This
was problematic because I would miss important
information and add extra work for myself when I got home.
The stage of listening I experienced a breakdown in was
attending. I was unable to focus on what the
professor was saying and therefore inhibited my ability to
understand, evaluate, remember, and respond. I
failed to listen due to listening barriers such as lack of interest.
I have learned about the structures of a cell so
many times to the point where I’m tired of listening to it. The
presenter also didn’t show much enthusiasm
about the topic (McLean, 2018). To improve I could have been
more involved and find areas of interest

(Academic Success Center, n.d.). Instead of drawing random
doodles on my notes I could have drawn cells
and the structures within them. This would coincide with the
lecture and help me remember the material. I
could have found areas of interest by relating the concepts to
nursing and how it could help me later in life.
References
Academic Success Center. (n.d.). Listening skills for lectures.
Retrieved from
https://www.usu.edu/asc/studysmart/pdf/listening_lectures.pdf
11/7/19, 12:52 AM
Page 32 of 40
3)Amity Mills
3)
Yesterday
" Reply &
!
Hi class and Professor!
My results were less than stellar. I scored 32 which is a D. I
am not a very good listener. I feel like I am the
“hearer” described in my Humanities class with regards to

music. There are listeners and there are hearers
(Martin, 2014). Hearers simply hear music and lyrics.
Listeners actually hear the different tones and
instruments.
I often tune people out when they talk. For example, my
boyfriend likes to talk about math when we are in the
car. I look out the window and “uh-huh” every now and again
but I’m not listening to what he is saying. I don’t
understand it anyway, so I don’t listen. I understand that this is
not very nice. I stopped listening as soon as
he said: “You know what I like about physics?”. I stopped
listening because I don’t know the first thing about
physics and it gives me a headache. My barrier would be a lack
of interest (McLean, n.d.). I also think it is
hard for me to listen effectively when I can not maintain eye
contact with someone. I feel like I pay better
attention when I can focus on them. I don’t know that I will
ever listen to the physics conversation, but I
promise to try. Faking attention is my listening style (McLean,
n.d.).
I can improve my listening skills by paying attention to what is
being said. I can let my boyfriend know that the
topic of physics is not at all interesting or easy for me to
follow. We can take turns talking about things that
interest both of us. I will work on paying attention. My mind
wanders sometimes and it is difficult.
Martin, F. D., & Jacobus, L. (2014). Humanities through the
Arts. McGraw-Hill Education.
McLean, S. Exploring Interpersonal Communication.

5)Nick Mathew
5)
Yesterday
!
I got a 42 on my attempt at the listening quiz which is
considered a B. I thought this was pretty accurate
because I know I can still improve my listening abilities. There
are a lot of times I fail to be an effective listener,
I think the most frequent one is when I’m listening to something
I already know. In this situation I tend to start
thinking about other things and forgot to pay attention to the
speaker and can sometimes miss a few things
they said.
Whenever my listening suffers I believe it’s usually caused by
the fourth stage of listening, which involves
11/7/19, 12:52 AM
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" Reply &
focusing. There are various reasons for this one example is
being sleepy attributed to lack of interest. This
makes me not want to pay attention unless something catches
my interest. But if I can “look for something
within the speech that may come in handy later” (McLean 2018,
p. 262) it may peak my interest and keep me

focused to understand it. Sometimes I fake attention and begin
daydreaming about other things in my life.
However this is also bad for me because I can miss important
information being taught by the teacher or said
by other nurses. To improve my listening abilities I need to
engage more with the speaker by confirming
understanding and telling the person I didn’t quite understand
what they said. There are times I just don’t feel
like listening in class and in these situations it may help to “
take a conscious inhale and exhale” because
“mindful deep breathing helps increase your focus” (Booth
2019).
References:
Booth, S. (2019). How to Listen Actively. Health, 33(7), 43.
Retrieved from https://search-ebscohost-
com.chamberlainuniversity.idm.oclc.org/login.aspx?direct=true
&db=s3h&AN=137981426&site=eds-
live&scope=site
(https://chamberlain.instructure.com/courses/52350/users/1057~
61157)Taylor Woods
(https://chamberlain.instructure.com/courses/52350/users/1057~
61157)
Yesterday
!
When I completed the Listen Up! Quiz in this week’s lesson the

result I got was 38/48 which is a low B. I
wasn’t surprised at my score because while I think that I’m a
fairly good listener, I understand that I have some
weaknesses in regards to listening. For example, there are many
times when I’m debating someone instead of
simply listening to what they’re saying, I’m mentally forming
notes and thinking of a rebuttal to say to
something I disagree with. Since I do this, it leads to me
occasionally cutting someone off so that I can refute
something they have stated, and I’m more likely to do this the
less I agree with someone. While this can make
me a decent debater at times it makes me come across as
argumentative and as if I’m not taking the time to
understand the person I’m talking to. In other words, I have a
tendency to be a critical listener when I’m
hearing something that I disagree with, meaning that I listen to
the little details in order to find support or
inconsistencies in what the person I’m talking with is saying so
that I can critically analyze their statements for
truth (McLean, 2018). A recent example of this is when my
cousin was talking about how she thinks touching
someone’s arm or hand while talking with them is flirting and
considered cheating if they’re in a relationship.
Before she was able to finish explaining why she thought that I
cut her off, pointed out how there are people
who are naturally touchy and do so when really engaged in what
they’re saying or when they’re trying to make
a point and that it can be unconscious and definitely not the
same as cheating. I didn’t allow her to fully explain
herself and instead I should have let her finish so that I could
fully understand her point of view.
11/7/19, 12:52 AM
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" Reply &
When I’m communicating the part of listening that tends to
break down for me is the evaluating phase, which is
when you judge and analyze what the other person is saying
(McLean, 2018). I have a tendency to do this
before a person is finished saying their piece. I tend to do this
when I feel that the person is employing fallacies
or making statements that I feel are incorrect. Even though
critical listening is important, being empathetic and
trying to understand their point of view so as to not offend or
seem insensitive is also important (McLean,
2018). Typically I’m able to drown outside noise and
distractions out and if not feel comfortable enough to ask
to relocate so that I can understand the person better. I’m also
able to connect small details to the bigger
concept being discussed, but at times this irritates people, like
my cousin who wanted to focus specifically on
herself and her partner and not necessarily what constitutes as
cheating for most people (McLean, 2018). I
could have had a better conversation with my cousin if I stayed
silent until they finished their point of view,
acknowledged the fact that her feelings on the subject were
valid and probably based on her personal
experience, and not interrupted her while she was talking
(McLean, 2018). I also could have taken into account
my own personal biases in regards to relationships and what I
feel are controlling behaviors vs. simple
boundaries some people may have in regards to physical contact
with others while in a relationship. Doing so
could have prevented me from making premature judgments
about what my cousin was trying to convey
(DeVito, 2013).
DeVito, J. A. (2013). Essentials of Human Communication

[VitalSource Bookshelf] (8th ed.). Retrieved from
https://online.vitalsource.com/#/books/9781269649261/cfi/6/2!/
McLean, S. (2018). Exploring Interpersonal Communication
https://online.vitalsource.com/#/books/9781453390429/cfi/229!/
)Johanna Vetter
)
Yesterday
!
Hi Class!
I received a score of 40 out of 48 which is a B on the grading
scale. This lesson makes a very good point, that
listening is a learned process and with work can be improved. I
do believe I am a decent listener for the most
part, my job and future job are all dependent on listening to
concerns/questions/moments of joy from clients
and soon to be patients. The immediate example of failing to be
an effective listener is when I have spent time
with my husband after a long day of work. I can come home and
hold an entire conversation with him and not
be able to recall what we talked about. Listening can be “turned
on and off” it seems very easily. I didn’t listen
effectively to my husband out of disrespect necessarily, I
simply had a moment of exhaustion.
I recently had a conversation with someone and can recall

failing to be attentive or active in the conversation
and losing interest quickly. Generally, I don’t feel this way, but
I just couldn’t get into the conversation. While I
recognized what I was doing mid conversation, I could use a
tactic from the book and recognize “something
within the speech that may come in handy later.” (McLean
2018, pp. 253) I could take something from the
11/7/19, 12:52 AM
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" Reply &
conversation and use it after her workout to swing back to the
topic to help relay that I was in fact effectively
attempting to listen.
We did have barriers that did not help the conversation like
other distractions- music, people and bells. If the
conversation would have been in a separate setting, I’m sure I
would have been able to pay attention better. I
have known the woman for a while, so I knew she is a chatty
person in the first place. I know that if we were to
change the location of our conversation it would most likely
change the way that I felt. I was distracted by other
noises and people. I read in a National Institute of Health
journal something that stuck out to me. When talking
with someone, “ the message sent is not the same as the
message received. The decoding of the messages is
based on individual factors and subjective perceptions.” (NIH
2014) If the decoding is not being processed
properly, the message will not be relayed properly.
The first thing to do to improve my listening is to remember

what I do to others is what I would want done to
me. If the situation requires me to not listen effectively because
of distractions, loud noises or what not- then it
probably is best to politely apologize and ask to continue the
conversation at a different time. I’m curious what
others might think of this though. If the environment isn’t
appropriate, is it rude to end the conversation, and
ask to pick it up at a different time, if that makes sense?
Kourkouta, L., & Papathanasiou, I. V. (2014). Communication
in nursing practice. Materia socio-medica, 26(1),
65–67. doi:10.5455/msm.2014.26.65-67
)Tanya Stueber
)
Yesterday
!
Initial Post Instructions
Read the lesson for this week, and complete the listening
exercise in the Listen Up! section to evaluate
your listening skills. Then, address the following:
Total possible 48 my score was 38 which is a B not to bad. I
believe that I do listen fairly well although at time
when a lot is going on I may not listen as well as I should.

There has been times that I would have to go back and
ask what was said because a lot of other conversation was going
on and I wanted to make sure I heard what I
thought I heard.
State the results of the exercise.
11/7/19, 12:52 AM
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" Reply &
I would say the other day my husband called me, I was in the
car driving and had a lot on my mind therefore I
tend to sometime not hear what he was saying and have to have
him repeat what he said because I realize I
wasn’t listening to what he was saying at all.
I had a breakdown in hearing, attending as I was thinking of
other things and not hearing or listening to the
conversation.
I failed to effectively listen as I really wasn’t listening to the
conversation because I was thinking about other
things on my mind at the time.
I could have started to listen at the beginning instead of having
him repeat what he had said to begin with.

when you failed to be an effective listener.
chapter assigned for the week.
listening?
9)Benita Clottey
9)
12:32am
!
Hello everyone,
I thought I was a good listener until I took the quiz and scored a
39 which is a B. Probably I was thinking of
what kind of audience while answering the question, whether I
am listening to a person or a group. Anyway,
this made me realized that I need to improve my listening skill.
An instance when I failed to be an effective listener was I when
arrived home from my 12-hour shift, my

daughter asked me if she could go to the park with her siblings.
Because I was so tired and all I wanted to do
is rest, while dozing off, I quickly said yes without actually
listening. Afterward, I realized the children were not
home. I was very upset and concerned; after asking my daughter
why she left, she said I gave them
11/7/19, 12:52 AM
Page 37 of 40
" Reply &
permission. That’s when I realized I was not paying attention.
I noticed the breakdown was me dozing off trying to stay awake
and pretend I was listening. Effective listening
is about self-awareness. One must pay attention to whether or
not you are passively listening or actively
engaging. Effective listening needs attention and shows interest
in what the speaker saying.
The reason where I failed to listen was pretending the attention
listening barrier. When you are comfortable
with someone talking to you all the time, sometimes we lose
when they are communicating to us. I should fully
listened to my daughter and answer back consciously, but I
didn’t. Julian Treasure stated that “I believe that
every human being needs to listen consciously in order to live
fully”.
What I would have done differently to improve is pay attention
when my children are talking to me, because
inattentive listening can cause me to miss much of what the
speaker is sharing with us. According to McLean,

the key takeaway is “part of being an effective communicator is
learning to receive messages from others
through active listening” (p. 257).
understanding: Cultural characteristics of language
use [Video file]. Retrieved from Academic Video Online:
Premium database.
6)Karina Posada
6)
12:40am
!
Hello class and professor,
State the results of the exercise-Doing this I learned a lot about
myself. I did not do as good as I thought I
would do on my exercise I myself received a 36 which makes
me so sad and shocked. I feel that I was a great
listener.The exercise made me realize that I need to be a way
better listener than I thought I was. I definitely
need some to improve on that.
listener-I noticed that when I am not interested in a topic I will

become an ineffective listener.My anatomy
lecture class, we talk about so many things that sometimes I
really don't care about,or I am to tired to even pay
attention to.With that being said, me doing that caused me to do
kinda bad on my lab particle.So basically if i
find something not interesting I really don't care for it, but I
will try to fix that and improve my listening skills.
explanation to your descriptions of why you feel that way.
11/7/19, 12:52 AM
Page 38 of 40
" Reply &
Reference: McLean, S. (2018). Exploring Interpersonal
Communication. [VitalSource Bookshelf]. Retrieved
I broke down somewhere in the
selecting and attending stages
listening?Pay more attention and listen
better.To be quiet and let everything get processed.
listening barriers present?yes

listening barriers were present.I think I failed because I get
distracted and if i don't find the topic
interesting i will zone out and i was on my phone a lot check
social media and texting back.
According to McLean (2018), "Barriers to listening are things
that get in the way of you hearing the
message" (p. 253). That quote explains why i did not so hot.
6)Shreya Patel
6)
12:42am
!
Hey everyone,
In the Listening Analysis activity, I scored s 39 out of 48 which
is considered a B. I believe that I am good
listener, so I was a bit shocked when I scored a B on the quiz
because I really do try to listen and understand
the people I am talking to. For example, I try to summarize the
conversation to make sure that I am actively
listening and understanding the message. However, I can now
see why I scored a 39 because as I was
answering the questions, I realized that I do tend to interrupt
when we have differing viewpoints or my mind
does seem to wander after I understand what they are trying to
say even if they are still talking. To improve my
listening skills, however, I need to be silent to let the other
person finish what they want to before I continue,
not interrupt them, make time for the conversation and take
turns while speaking (McLean Scott, (2018)).
A time when I failed to be an active listener would be during

my CAN class today. We were going over some
things that I had already covered in my other classes so I was
not really paying attention to what my instructor
was saying. She was talking about the anatomy of the digestive
in very basic detail, so I tunned her out and
began taking notes from the next chapter in the book. I could
still hear that the professor was talking in the
background. According to the book, we hear sounds simply
because they are around us, but listening is when
you can exactly list off what you heard (McLean Scott, (2018)).
In my case, I was hearing the professor, but not
actually listening to her because I would have not been able to
rephrase what she was saying.
The book states that in the select sage of listening, you choose
the stimuli and attend is focusing (McLean
Scott, (2018)). These are the stage where I experience a
breakdown because instead of choosing the stimuli
and focusing on it, I chose to ignore the stimuli and focus on
something else that was irrelevant at the time. I
was just thinking that since I had already covered the topic
being taught in many more details, I could ignore
11/7/19, 12:52 AM
Page 39 of 40
" Reply &
the lecture and get a head start on the next chapter by taking
notes and improving when the professor does
talk about that chapter. According to research, we only
remember about 25-50 percent of what we actually
hear (Michele, Bill T, Mind Tools Content Team, Mind Tools
Content Team, & Mind Tools Content Team.

(2019)). From experience, I can say that I remembered less than
25% of what the professor said. Other than
lack of interest, other barriers such as disregarding the message
and faking attention were also a factor of lack
of active listening (McLean Scott, (2018)).
I improve listening, I could have actually paid attention to the
lecture, taken notes on the same topic the
professor was discussing even though I had already learned the
material and learned something from the new
professor. I could have also asked questions to make deepen my
understanding of the concept rather than
having the thought process of “I already know this”. I will
definitely take the suggestion from the lessons, quiz
and the book to become a better active listener.
~ Shreya
Reference
Michele, BillT, Mind Tools Content Team, Mind Tools Content
Team, & Mind Tools Content Team. (2019).
Active Listening: Hear What People are Really Saying.
Retrieved from
https://www.mindtools.com/CommSkll/ActiveListening.htm.
11/7/19, 12:52 AM
Page 40 of 40
Week 2 CCC: Part 2 Template
2A. Behavior Log Listing

Goal (from Part 1E):
Monday
· Who?
· What?
· Where?
· When?
· Why?
· Circumstances?
· How?
Tuesday
· Who?
· What?
· Where?
· When?
· Why?
· Circumstances?
· How?
Wednesday
· Who?
· What?
· Where?
· When?
· Why?
· Circumstances?
· How?
Thursday
· Who?
· What?
· Where?
· When?
· Why?

· Circumstances?
· How?
Friday
· Who?
· What?
· Where?
· When?
· Why?
· Circumstances?
· How?
Saturday
· Who?
· What?
· Where?
· When?
· Why?
· Circumstances?
· How?
Sunday
· Who?
· What?
· Where?
· When?
· Why?
· Circumstances?
· How?
2B. Behavior Log Review and Evaluation – Most Effective

2C. Behavior Log Review and Evaluation – Least Effective
2D. Behavior Log Review and Evaluation – Recurring
Communication
2E. Behavior Log Review and Evaluation – Most Pressing
Behavior
Week 2 Course Project: Part 2 – Describing Communica-
tion Patterns
Due Monday by 1:59am Points 50 Submitting a file upload
Submit Assignment
Required Resources
Read/review the following resources for this activity:
Introduction: Communication Change Challenge (CCC)
In Part 2 of the CCC, your goal is to take an in-depth look at the
challenge you selected in Part 1E, which
you will work to improve later in the course. It is not time to
make any behavior changes yet.
Before you try to repair the problem identified in Part1E, you

first need to understand it. Keeping a
conversation log for 5-7 days of instances when the
communication behavior is most apparent, and
reviewing your log for patterns, will lay the foundation for
identifying how you will rectify the communication
behavior later in the project.
Note: Communication Change Challenge Part 2 is due this week
and again next week along with Part 3.
This part requires you to observe and analyze your
communication patterns and observe the communication
behaviors of others for Weeks 2 and 3. It is important that you
get started now in order to ensure that you
will have sufficient time to observe these patterns and behaviors
as they occur. Record daily conversations
during these two weeks. You will turn in your work for Part 2
each week. You will have 8 days this week,
from Sunday to Sunday, to record your conversations.
Be sure to include specific detailed evidence from your
observations that support your identification
of a particular pattern for each section. Respond in narrative
format for all Behavior Log Review and
Evaluation sections.
Project Timeline
Textbook: Review all chapters
Lesson
Link (Word doc): Week 2 CCC Part 2 Template (Use this
template to complete the assignment.)
Part Description Due
1 Selecting a communication goal Week 1

!
11/7/19, 12:49 AM
Page 1 of 6
Keep a dated conversation log of specific instances when you
exhibited this behavior. Keep this log
throughout Weeks 2 and 3.
Think about who, what, where, when, why, and how questions.
Record the following:
Think about your feelings and your nonverbal communication.
Did you listen well? Were you delighted,
hurried, rude, polite, angry, frustrated, and so forth? Record
other important or interesting conversations as
well, even if they do not relate to your goal. You need at least 5
entries this week, but you may have many
more.
2 Describing communication patterns Week 2 & 3
3
Establishing behavioral goals: What will it look like when I am
doing it
well?
Week 3
4 Analyzing the goal Week 4
5 Covert Rehearsal: Practicing in your imagination Week 5
6 Behavioral Rehearsal: Practicing your new behavior Week 5

7 Actual Implementation: Performing your behavior in real-life
situations Week 7
8 Evaluating your progress Week 8
2A. Behavior Log Listing
List your interpersonal communication goal from Part 1E.
To whom you spoke
What you talked about
Where you spoke
When you spoke – the time of the day
Why you had this conversation
The circumstances
How you spoke
11/7/19, 12:49 AM
Page 2 of 6
Be sure to include an entry each day from the time you begin
monitoring your communication behavior
(conversations with others) until the time you conclude 2A. If
you do not face your challenge on a particular
day, say so. If you face other challenges, perhaps related
challenges, on any of these days, include that as
well. If you cannot document a conversation about your
challenge that day, record another interesting or
important conversation. You should have at least one daily
entry for your conversation log, and you may
have multiple conversations on the same day.
2B. Behavior Log Review and Evaluation – Most Effective
Review your log and document patterns of your most effective

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