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Conflict_Resolution_Organization_Presentation.pptx
- 1. Conflict Resolution Managing Differencesfor Positive Outcomes Your Name / Date / Course Title
- 2. What is Conflict? •A disagreement or clash between individuals or groups. • Can arise from differences in opinions, values, or interests. • Natural and inevitable in any group setting.
- 3. Sources of Conflict •Miscommunication or lack of communication • Different values or beliefs • Competition for resources • Unclear roles or responsibilities • Personality clashes
- 4. Types of Conflict •Intrapersonal – within an individual • Interpersonal – between individuals • Intragroup – within a group • Intergroup – between groups
- 5. Conflict Resolution Styles(Thomas- Kilmann Model) • Avoiding – Ignoring the conflict • Accommodating – Yielding to others • Competing – Asserting one's viewpoint • Compromising – Each party gives up something • Collaborating – Working together for a win- win solution
- 6. Steps in ConflictResolution • Identify the source of conflict • Understand all perspectives • Listen actively and empathetically • Explore possible solutions together • Agree on a solution and follow up
- 7. Skills for ConflictResolution • Effective communication • Active listening • Emotional intelligence • Problem-solving • Negotiation and compromise
- 8. Benefits of ConflictResolution • Improves relationships and trust • Encourages open communication • Promotes understanding and respect • Leads to better decision-making • Creates a positive work environment
- 9. Real-Life Example • Teamproject disagreement on task division • Resolution: Open dialogue, clarified roles, mutual agreement • Outcome: Improved teamwork and project success
- 10. Role Play Activity •Divide into pairs or small groups • Act out a conflict scenario and resolve it • Reflect on the resolution style used • Discuss what worked and what could improve
- 11. Conclusion • Conflict isa normal part of any interaction. • How we handle conflict determines its impact. • Effective resolution strengthens teams and relationships.
- 12. Inspirational Quote • “Peaceis not the absence of conflict, but the ability to cope with it.” – Mahatma Gandhi
- 13. Questions & Discussion •What conflict styles have you used? • Share examples of resolved conflicts. • What strategies worked best for you?