2. Organizational Conflict
The struggle that arises
when the goal-directed
behavior of one person
or group blocks the
goal-directed behavior
of another person or
group.
3. Transitions in Conflict Thought
Causes:
• Poor communication
• Lack of openness
• Failure to respond to
employee needs
7. Functional Conflicts
Release of tension
Analytical thinking
Group cohesiveness
Competition
Challenge
Stimulation for change
Identification of weaknesses
Awareness
High quality decisions
11. Stage I: Potential Opposition or
Incompatibility
• Communication
– Semantic difficulties, misunderstandings, and “noise”
• Structure
– Size and specialization of jobs
– Jurisdictional clarity/ambiguity
– Member/goal incompatibility
– Leadership styles (close or participative)
– Reward systems (win-lose)
– Dependence/interdependence of groups
• Personal Variables
– Differing individual value systems
– Personality types
18. Stage IV: Conflict Resolution
Techniques
• Problem solving
• Superordinate goals
• Expansion of resources
• Avoidance
• Smoothing
• Compromise
• Authoritative command
• Altering the human variable
• Altering the structural variables
19. Stage IV: Conflict Stimulation
Techniques
• Communication
• Bringing in outsiders
• Restructuring the organization
• Appointing a devil’s advocate
20. Stage V: Outcomes
• Functional Outcomes from Conflict
– Increased group performance
– Improved quality of decisions
– Stimulation of creativity and innovation
– Encouragement of interest and curiosity
– Provision of a medium for problem-solving
– Creation of an environment for self-evaluation and
change
• Creating Functional Conflict
– Reward dissent and punish conflict avoiders
21. Stage V: Outcomes (cont’d)
• Dysfunctional Outcomes from Conflict
– Development of discontent
– Reduced group effectiveness
– Retarded communication
– Reduced group cohesiveness
– Infighting among group members overcomes
group goals
23. Individual level of conflict
Goal conflict: occurs when two or more motives block each other.
Three type of goal conflicts are
a. Approach approach conflict- occurs when an individual
approaches two or more equally attractive but mutually
exclusive goals
b. Approach avoidance conflict- is a situation in which a single
goal has both positive and negative characteristics
c. Avoidance avoidance conflict- arises when an individual has to
choose between two alternatives each with negative aspects
24. Interpersonal conflict
Involves conflict between two or more
individuals
Four sources of interpersonal conflict are
Personal differences
Information deficiency
Role incompatibility
Environmental stress
25. Group level conflict
I. Intra group conflict arises in three ways
a. When group faces a new problem
b. When new values are incorporated from
social environment
c. When a person’s extra group role comes
into conflict with his intra group role
II. Inter group conflict arises because of
a. Absence of joint decision making
b. Difference in goals
c. Differences in perception
26. Organisational Level Conflict
Arises due to division of work. When two
departments have mutually incompatible goals,
conflicts arise between employees in these
departments and is further divided into five
categories
a. Individual vs. Individual conflict
b. Individual vs. orgn conflict
c. Hierarchical conflict
d. Functional conflict
e. Line vs. staff conflict
