The document outlines essential skills for effective conflict resolution, including self-awareness, active listening, empathy, and effective communication. It emphasizes techniques such as stress management, seeking feedback, and pursuing conflict resolution training to improve one’s capabilities. Additionally, it highlights the importance of cultural sensitivity and mentorship in navigating conflicts.

1. CONFLICT RESOLUTION

2. Definition
Process of finding a peaceful and
satisfactory resolution to disagreements
Involves identifying underlying issues,
active listening, and working towards a
mutually beneficial solution
www.artem.co.in

3. Self-awareness
Understand communication style, triggers, and emotional
responses
Reflect on past conflicts to identify patterns and areas for
improvement
www.artem.co.in

4. Active Listening
Practice active listening by giving full
attention to the other person
Clarify and confirm understanding through
paraphrasing or summarizing
www.artem.co.in

5. Empathy
Put yourself in the other person's shoes to understand
feelings and perspectives
Avoid assumptions and judgments; seek to
understand
www.artem.co.in

6. Problem-solving Skills
Focus on finding solutions rather than dwelling on the problem
Collaborate with others to brainstorm and implement effective
solutions
www.artem.co.in

7. Effective Communication
Clearly express thoughts and feelings without being
confrontational
Use "I" statements to express feelings and avoid blaming language
www.artem.co.in

8. Stay Calm Under Pressure
Develop techniques to manage stress and
remain calm during challenging situations
Practice deep breathing or take short breaks to
regain composure
www.artem.co.in

9. Seek Feedback
Request constructive feedback from colleagues or
supervisors
Use feedback as a tool for continuous improvement
www.artem.co.in

10. Conflict Resolution Training
Attend workshops, seminars, or courses on conflict resolution
Seek resources such as books or online courses for knowledge
and skill enhancement
www.artem.co.in

11. Negotiation skills
Learn the art of compromise and find
common ground
Be open to alternative solutions and willing
to make concessions
www.artem.co.in

12. Mentorship
Identify mentors or
role models skilled
in conflict resolution
Learn from their
experiences and
seek guidance on
handling challenging
situations
www.artem.co.in

13. Cultural sensitivity
Understand and respect diverse perspectives and cultural
differences
Be mindful of how cultural nuances may impact communication
and conflict resolution
www.artem.co.in

14. Role-playing
Practice conflict resolution scenarios through role-
playing
Develop and refine skills in a safe and controlled
environment
www.artem.co.in

15. Stay Curious,
Keep Learning!
Contact us
www.artem.co.in
+91 9666666425