Conflict resolution skills are essential for managing disagreements and maintaining workplace harmony, involving abilities such as active listening, problem-solving, and clear communication. Workplace conflicts can arise between co-workers, clients, or managers and subordinates, each requiring specific strategies to resolve. Effective conflict resolution involves remaining calm, recognizing issues, seeking solutions, and following up to ensure resolutions are effective.

2. Understanding Conflict
Resolution Skills
Definition, Examples, and Application in the
Workplace

3. What Are Conflict Resolution
Skills?
Definition:
● Abilities to manage and defuse stressful situations, disagreements, and
disputes.
● Essential for finding mutually beneficial outcomes and maintaining
workplace harmony.
Applications:
● Managing interactions and providing mediation.
● Crucial in leadership roles and client/customer interactions.

4. Types of Workplace Conflicts
Conflicts Between Co-workers:
● Differences in task approaches, priorities,
or personalities.
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Conflicts Between Employees and Clients:
● Issues arising from client dissatisfaction
with products or services.
Conflicts Between Managers and Subordinates:
● Disagreements over task delegation,
working styles, or leadership approaches.

5. Key Conflict
Resolution
Skills
~must haves~
1. Active Listening:
Understanding others' perspectives and the true
source of conflicts.
2. Problem-Solving:
Finding creative, mutually acceptable solutions
and preventing future issues.
3. Communication:
Setting clear expectations and expressing
opinions honestly.
4. Responsibility:
Being accountable for actions and outcomes.
5. Teamwork:
Promoting positive morale and open
communication.

6. Additional
Conflict
Resolution
Skills
~nice to haves~
1. Stress Management:
Coping with stress and maintaining a calm
demeanor.
2. Emotional Intelligence:
Understanding and managing emotions for all
parties involved.
3. Leadership:
Gaining trust and guiding conflict resolution
processes.
4. Neutrality and Impartiality:
Being fair and unbiased during mediations.
5. Patience:
Allowing time for thoughtful decision-making.
6. Assertiveness:
Taking action when needed and knowing when
to concede.

7. How to Resolve a Conflict
1. Remain Calm and Steady:
Use calming techniques and maintain neutral body language.
2. Find a Private Area:
Minimize distractions and ensure equal seating for all parties.
3. Acknowledge the Problem:
Set expectations and allow all parties to express their views.
4. Seek a Solution:
Identify fair and realistic solutions, encouraging compromises.
5. Follow Up:
Ensure the solution is effective and address any ongoing issues.

8. Conclusion
● Recap:
○ Importance of conflict
resolution skills in maintaining a
positive and productive
workplace.
○ Key skills and steps to resolve
conflicts effectively.
● Call to Action:
○ Encourage continuous
development and application of
conflict resolution skills in
professional settings.

9. Subtitle
Final text/thoughts
THANK YOU!
Questions and Discussion
Open floor for questions and further
discussion on the topic of conflict resolution
skills.