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Confessions of a Professional Data User
Asher Mather & Adam Perry
Steps to Starting 2022 on the Right Foot
© 2020 Demandbase | 2
Introductions
VP Data Cloud
Asher Mathew
VP Revenue Enablement
Adam Perry
© 2020 Demandbase |
✓ Clean data matters
✓ Things to think about
✓ Integrating your data with your systems
✓ Takeaways
3
Agenda
© 2020 Demandbase |
Pain Points We Hear
“I can’t see all the activity
related to leads and
contacts.”
4
“I can’t measure the impact
of campaigns at each funnel
stage.”
“Execution of campaigns
using data from different
systems is hard, lots of
logistical problems, lots of
wasted time.”
© 2020 Demandbase |
Significant shifts in how B2B companies go to market...
5
Old Paradigms New Customer Demands
Focus on single lead / contact Focus on accounts
Identify and target full buying
committee (avg. ~5-10 people)
Buyers filling out forms
Buyers increasingly
value anonymity
AI-driven intent tracking online
and offline
Predominantly in-person
interactions
Digital transformation
accelerated by COVID
Increasingly digital interactions
Linear marketing and sales
hand off
Constant coordination
between M&S teams
Workflow orchestration
throughout buying cycle
“Software is eating the world” Data-driven solutions
Comprehensive, accurate,
timely data as competitive
advantage
© 2020 Demandbase | 6
Transform your data into something sales and
marketing can’t live without.
First Step:
© 2020 Demandbase |
The Five Types of Critical B2B Data (3rd Party)
7
Data Impact
Firmographics
● Essential information such as financials, employee counts, market segments, industries, and
location
● News and other alerts
● Corporate hierarchy information so you know how accounts relate to each other
Contacts
● The people who work at the accounts, including name, function, job level, title, contact information
(including phone), location, and social networks
Technographics
● Insight into a company’s current tech stack and future technology needs
● Install base, next technology purchase, skill sets, IT spend, etc.
Account ID
● The ability to identify the account of any visitor on a webpage (deanonymization)
● Essential capability to understand engagement, personalize account interactions, and measure the
impact of account-based efforts
Intent
● The topics that people from the account
consume on the open web
● Baseline levels indicate an account’s level
of interest in your company or category
● Surging trends can show when accounts
are entering into an active buying cycle
© 2021 Demandbase |
What is “Good” Data?
8
TIMELY
COMPLETE
ACCURATE
ACTIONABLE
Enables action that drives
critical business outcomes
The only thing worse than making
business decisions in the absence of
data is making them with bad data
Accurate data when you need it
that will also keep pace with a
rapidly changing marketplace
Comprehensive data solutions that
create success today and in the future
© 2020 Demandbase |
Getting Started Solving Your
Data Challenges
9
© 2020 Demandbase |
✓ Target the Right Accounts
Use FIRE to supercharge your account selection
✓ Leverage Your 1st and 3rd Party Data
Fill data gaps and personalize, personalize,
personalize!
✓ Sales and Marketing Go Together Like PB&J
Leverage a single pane of glass to push deals over
the finish line
10
Get your data in
shape
© 2021 Demandbase |
“I need to keep territory lists updated”
Data Hygiene and ROI
11
Update territory assignments using logic and automations
✔ Automate account and people assignments using
automations in Orchestration.
✔ Auto-create account lists for all of your sellers.
✔ Keep your data updated through automated sequences.
“I need to prove the overall impact of a
campaign”
Measure your campaign’s success in one platform
✔ Use Program Impact to show account and people
engagement with your campaign.
✔ Measure the progression of accounts through the
funnel using Journey Analytics.
✔ See how your campaigns are influencing an account’s
progression through the Deal Story.
© 2020 Demandbase |
Identify Accounts Ready to Buy
Pipeline Predict
Qualified accounts showing behaviors that predict buying
activity
Awareness
Engaged
MQA
Opportunity
Customer
Cross-Sell
Retention
Qualified
AI-Driven Journeys
Customizable
Stages
Uncover Unknown
Accounts Showing
Interest
Predictive Analytics with FIRE
F it Accounts in your ICP
I ntent Interest in your products and/or competitors
R elationship Context and history with the account
E ngagement Time spent with your company
12
AI + Big Data
Finds and Scores
Buying Patterns
© 2020 Demandbase |
Actionable Revenue Insights
TOPO: #1 indicator of account-based success is the coordination between marketing
and sales1.
Real-Time Alerts
Shared Account-View
1 2
Customizable Email Alerts
Real-Time Slack
Notifications
Insights Inside CRM
Insights Anywhere
Chrome Extension
Understand your accounts and measure results with a
“single pane of glass” for Marketing and Sales
74% say sales’
awareness of marketing
campaigns is important
to win their business2
85% of B2B sales reps who
receive alerts on
opportunities say they help
them do their job better2
Alert customer-facing reps about key opportunities
and insights in their territory
Source: 1. TOPO’s 2019 Account Based Benchmark Report; 2. Salesforce, State of the Connected Customer
13
© 2020 Demandbase | 14
Increase your customer’s lifetime value
Identify cross-sell and up-sell opportunities
Tailor your Content
Use intent to customize your
content by journey stage.
Find Expansion Opportunities
Set up predictive models and
monitor engagement by product
line.
Stay Ahead of Competitive Threats
Know when competitive keywords are
high and trending.
Track Site Engagement
Identify trends in product page views
and know when to engage the buying
committee.
© 2020 Demandbase | 15
Integrating data into your
systems
© 2020 Demandbase |
Data, Insights, and Connections Drive Revenue
16
24-32%
Response Rate
44-84%
Response Rate
Data
Company and Contact Information
Insights
Business/News Events
Connections
Relationship Opportunities
6-8%
Response Rate
Sources: DMA Response Rate Report; Craig Elias “Trigger Selling”; UNC Kenan-Flagler School of Business
© 2020 Demandbase |
Connect all your data
17
For one comprehensive view of the account and the people at them
CRM
Marketing
Automation
Corporate Email
Ad Impressions
Website Visits (Anonymous)
Intent
1st Party 3rd Party
Contacts
Deanonymize
Lead-to-Account
Match
Maintain
Validate
Cleanse
Enrich
Deduplicate
Account ID
Firmographics &
Hierarchies
Technographics
© 2020 Demandbase |
✓ Better data creates better B2B go-to-market
She who has the best data, wins
✓ Five types of critical B2B data
Firmographics, technographics,
intent, account ID, contacts
✓ Having a Data Strategy is a priority
65% are doing nothing
about it
18
Takeaways
© 2020 Demandbase | 19
Want a free data assessment?
Email shubank.shekar@insideview.com
© 2020 Demandbase |
Thank You
20
You’re the best!

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Confessions of a professional data user

  • 1. Confessions of a Professional Data User Asher Mather & Adam Perry Steps to Starting 2022 on the Right Foot
  • 2. © 2020 Demandbase | 2 Introductions VP Data Cloud Asher Mathew VP Revenue Enablement Adam Perry
  • 3. © 2020 Demandbase | ✓ Clean data matters ✓ Things to think about ✓ Integrating your data with your systems ✓ Takeaways 3 Agenda
  • 4. © 2020 Demandbase | Pain Points We Hear “I can’t see all the activity related to leads and contacts.” 4 “I can’t measure the impact of campaigns at each funnel stage.” “Execution of campaigns using data from different systems is hard, lots of logistical problems, lots of wasted time.”
  • 5. © 2020 Demandbase | Significant shifts in how B2B companies go to market... 5 Old Paradigms New Customer Demands Focus on single lead / contact Focus on accounts Identify and target full buying committee (avg. ~5-10 people) Buyers filling out forms Buyers increasingly value anonymity AI-driven intent tracking online and offline Predominantly in-person interactions Digital transformation accelerated by COVID Increasingly digital interactions Linear marketing and sales hand off Constant coordination between M&S teams Workflow orchestration throughout buying cycle “Software is eating the world” Data-driven solutions Comprehensive, accurate, timely data as competitive advantage
  • 6. © 2020 Demandbase | 6 Transform your data into something sales and marketing can’t live without. First Step:
  • 7. © 2020 Demandbase | The Five Types of Critical B2B Data (3rd Party) 7 Data Impact Firmographics ● Essential information such as financials, employee counts, market segments, industries, and location ● News and other alerts ● Corporate hierarchy information so you know how accounts relate to each other Contacts ● The people who work at the accounts, including name, function, job level, title, contact information (including phone), location, and social networks Technographics ● Insight into a company’s current tech stack and future technology needs ● Install base, next technology purchase, skill sets, IT spend, etc. Account ID ● The ability to identify the account of any visitor on a webpage (deanonymization) ● Essential capability to understand engagement, personalize account interactions, and measure the impact of account-based efforts Intent ● The topics that people from the account consume on the open web ● Baseline levels indicate an account’s level of interest in your company or category ● Surging trends can show when accounts are entering into an active buying cycle
  • 8. © 2021 Demandbase | What is “Good” Data? 8 TIMELY COMPLETE ACCURATE ACTIONABLE Enables action that drives critical business outcomes The only thing worse than making business decisions in the absence of data is making them with bad data Accurate data when you need it that will also keep pace with a rapidly changing marketplace Comprehensive data solutions that create success today and in the future
  • 9. © 2020 Demandbase | Getting Started Solving Your Data Challenges 9
  • 10. © 2020 Demandbase | ✓ Target the Right Accounts Use FIRE to supercharge your account selection ✓ Leverage Your 1st and 3rd Party Data Fill data gaps and personalize, personalize, personalize! ✓ Sales and Marketing Go Together Like PB&J Leverage a single pane of glass to push deals over the finish line 10 Get your data in shape
  • 11. © 2021 Demandbase | “I need to keep territory lists updated” Data Hygiene and ROI 11 Update territory assignments using logic and automations ✔ Automate account and people assignments using automations in Orchestration. ✔ Auto-create account lists for all of your sellers. ✔ Keep your data updated through automated sequences. “I need to prove the overall impact of a campaign” Measure your campaign’s success in one platform ✔ Use Program Impact to show account and people engagement with your campaign. ✔ Measure the progression of accounts through the funnel using Journey Analytics. ✔ See how your campaigns are influencing an account’s progression through the Deal Story.
  • 12. © 2020 Demandbase | Identify Accounts Ready to Buy Pipeline Predict Qualified accounts showing behaviors that predict buying activity Awareness Engaged MQA Opportunity Customer Cross-Sell Retention Qualified AI-Driven Journeys Customizable Stages Uncover Unknown Accounts Showing Interest Predictive Analytics with FIRE F it Accounts in your ICP I ntent Interest in your products and/or competitors R elationship Context and history with the account E ngagement Time spent with your company 12 AI + Big Data Finds and Scores Buying Patterns
  • 13. © 2020 Demandbase | Actionable Revenue Insights TOPO: #1 indicator of account-based success is the coordination between marketing and sales1. Real-Time Alerts Shared Account-View 1 2 Customizable Email Alerts Real-Time Slack Notifications Insights Inside CRM Insights Anywhere Chrome Extension Understand your accounts and measure results with a “single pane of glass” for Marketing and Sales 74% say sales’ awareness of marketing campaigns is important to win their business2 85% of B2B sales reps who receive alerts on opportunities say they help them do their job better2 Alert customer-facing reps about key opportunities and insights in their territory Source: 1. TOPO’s 2019 Account Based Benchmark Report; 2. Salesforce, State of the Connected Customer 13
  • 14. © 2020 Demandbase | 14 Increase your customer’s lifetime value Identify cross-sell and up-sell opportunities Tailor your Content Use intent to customize your content by journey stage. Find Expansion Opportunities Set up predictive models and monitor engagement by product line. Stay Ahead of Competitive Threats Know when competitive keywords are high and trending. Track Site Engagement Identify trends in product page views and know when to engage the buying committee.
  • 15. © 2020 Demandbase | 15 Integrating data into your systems
  • 16. © 2020 Demandbase | Data, Insights, and Connections Drive Revenue 16 24-32% Response Rate 44-84% Response Rate Data Company and Contact Information Insights Business/News Events Connections Relationship Opportunities 6-8% Response Rate Sources: DMA Response Rate Report; Craig Elias “Trigger Selling”; UNC Kenan-Flagler School of Business
  • 17. © 2020 Demandbase | Connect all your data 17 For one comprehensive view of the account and the people at them CRM Marketing Automation Corporate Email Ad Impressions Website Visits (Anonymous) Intent 1st Party 3rd Party Contacts Deanonymize Lead-to-Account Match Maintain Validate Cleanse Enrich Deduplicate Account ID Firmographics & Hierarchies Technographics
  • 18. © 2020 Demandbase | ✓ Better data creates better B2B go-to-market She who has the best data, wins ✓ Five types of critical B2B data Firmographics, technographics, intent, account ID, contacts ✓ Having a Data Strategy is a priority 65% are doing nothing about it 18 Takeaways
  • 19. © 2020 Demandbase | 19 Want a free data assessment? Email shubank.shekar@insideview.com
  • 20. © 2020 Demandbase | Thank You 20 You’re the best!