Subject: Human Factors and Workplace Management

1. Facility Provider for
Elderly & Disabled
(OKU) Amenities
– A Conceptual Model –
TROMTY GROUP SEM 2, 2016/2017 KQD7014

2. 1
Contents
1. ABSTRACT........................................................................................................................................2
2. INTRODUCTION...............................................................................................................................2
3. CONTENT OF ASSIGNMENT.............................................................................................................2
3.1. Vision.......................................................................................................................................2
3.2. Strategic Planning ...................................................................................................................2
3.3. Motto of Design ......................................................................................................................3
3.4. Goals .......................................................................................................................................3
3.5. Locations to Be Improved .......................................................................................................4
3.6. Case Study at Typical LRT Station ...........................................................................................5
4. PROPOSED MODEL: DESIGN CONCEPT.........................................................................................13
5. NEW CONCEPTUAL DESIGN FOR THE BLIND.................................................................................15
5.1. Implementation Phase..........................................................................................................15
5.2. Processes Involved................................................................................................................15
5.3. Benefits from Implementation .............................................................................................16
5.4. Duration of Conceptual Implementation..............................................................................16
5.5. Improvement Design.............................................................................................................16
6. GOVERNMENT INTERVENTION.....................................................................................................16
7. CONCLUSION.................................................................................................................................16

3. 2
CONCEPTUAL MODEL FOR FACILITY PROVIDER OF ELDERLY & DISABLED (OKU)
1. ABSTRACT
The United Nations Economic and Social Commission for Asia and the Pacific’s
2016 population data sheet shows that as of last year, Malaysians aged 60 and
above comprise 9.5% of the population. This is projected to increase to 14.4% in 13
years’ time and nearly a quarter of the population (23.5%) by 2050.
2. INTRODUCTION
The future is bright for the Elderly and People with Disabilities (PWD) Services
industry. Fuelled by an aging population, demand for industry services is abundant.
However, a significant portion of the market has been receiving services from
institutional providers (nursing care and assisted-living facilities) rather than from
the industry's formal, non-institutional providers.
In the coming years, industry revenue is expected to grow significantly, primarily
due to the continued aging of the population. Additionally, the availability of family
caregivers will continue to decline over the next five years as the unemployment
rate drops, boosting demand for formal caregivers and driving growth in both
industry operator numbers and employment.
3. CONTENT OF ASSIGNMENT
3.1. Vision
To provide friendly facilities towards independent living for special population
3.2. Strategic Planning
To accommodate / design friendly public facilities towards elderly and disabled
(OKU)

4. 3
Table 1 Strategic Planning Overall Concept
3.3. Motto of Design
AROUND THE WORLD - Easier Access and Mobility Independently around the Place
3.4. Goals
Goals can be plan to be achieved in 3 stages:
TERMS KEY OBJECTIVES
Short-term Institutional
Capacity and
Preparatory
Tasks
Strengthen the institutions and policies at national
and municipal level
Carry out preparatory work and studies for medium-
term actions
Mid-term Enforcement,
Market Reforms,
and
Infrastructure
Implement the improved regulatory framework
Promote market competition through key subsector
reforms
Develop infrastructure for lasting transformation
Long-term Transformation Transform services using advanced technologies
Shape patterns for service providers
Propagate
Present to local authority
Case Start
Review Design
(Financial and cost- Collaboration with institution & NGO)
Approach Local Authority (KTM & Government)
Choose Pilot Place (LRT Kerinchi)
Develop conceptual idea

5. 4
3.5. Locations to Be Improved
3.5.1. Location that has been chosen to be improved for elderly, aging and
OKU is at KLSentral ETS station
3.5.2. Current design did not help and unable to utilize independently by the
aging and disabled
3.5.3. Our main focus at below location that need to be centralize whereby
they can move around independently such as focus point (sensitivity
triggering for Disabled to walk around easier)
3.5.3.1. Taxi Stand
3.5.3.2. Bus Station
3.5.3.3. ETS Station
3.5.3.4. Shop Lot at KLSentral
3.5.3.5. Wash Room

6. 5
3.6. Case Study at Typical LRT Station
Observation & Picture
Observation #1 :
Disabled Ramp for bus is not available
Observation #2 :
There is no designated stop to fetch and drop disabled elderly

7. 6
Observation & Picture
Observation #3 :
Clinic do not have ramp facilities for patients during normal and Emergency
Operation.
Observation #4 :
Need assistance for the Disabled (Blind) till entrance train

8. 7
Observation & Picture
Observation #5 :
Disabled (Blind) line is not available at entrance of LRT Kerinchi
Observation #6 :
ATM facilities is not user friendly for disabled and Elderly
(i) Railing at Wall not available (ii) Audio features not available

9. 8
Observation & Picture
Observation #7 :
Dedicated route for Disabled (Blind) people not available towards to Auto-Teller
Machine (ATM)

10. 9
Observation & Picture
Observation #8 :
Disabled (Blind) line is not available at the pedestrian crossing
Observation #9 :
Need assistance for the Disabled (Blind) if they wish to shopping

11. 10
Observation & Picture
Observation #10 :
Disabled (Blind) line is not available until rest room, only to the lift.
Observation #11 :
Need assistance for the Disabled (Blind) if they wish go to certain shop within
the building

12. 11
Observation & Picture
Observation #12 :
No Railing installed at wall

13. 12
Observation & Picture
Observation #13 :
Blind Indicator route incomplete
Observation #14 :
Distance between handle with toilet bowl is far away

14. 13
4. PROPOSED MODEL: DESIGN CONCEPT
Current Issue Future Design
 Disabled Ramp for bus is not available
 Clinic do not have ramp facilities for
patients during normal and
Emergency Operation.
 Design Disable ramp for disable and
elderly
 There is no designated stop to fetch
and drop disabled elderly
 Installed dedicated bus stop for bus.

15. 14
Current Issue Future Design
 Disabled (Blind) line insufficient at
entrance of LRT Kerinchi
 Dedicated route for Disable (Blind)
people not available towards to
Auto Teller Machine
 Extend the blind line starting from
entrance towards to the LRT door,
ATM, clinic and shop with auto
protection barrier
 No railing installed at wall  Install hand rail along the way starting
from entrance lift / shop/ clinic/ toilet

16. 15
Current Issue Future Design
 Distance between handle with toilet
bowl is far away
 Established guideline for installation
of handle for disabled for toilet
5. NEW CONCEPTUAL DESIGN FOR THE BLIND
5.1. Implementation Phase
5.1.1. Implement motion sensor detection at the pedestrian route during
reach the area:
5.1.1.1. ATM Teller
5.1.1.2. Sound (Audio) when reach the ATM ( sensing sensor)
5.1.1.3. Installation sensor with walking stick
5.1.1.4. Installation sensor at the blind route to ATM
5.2. Processes Involved
5.2.1. When blind reach the route, Walking Stick will Tx (transmitting) to the
Rx (receiver) sensor once detected the walking stick gives sound, blind
will take direction to ATM.

17. 16
5.3. Benefits from Implementation
5.3.1. This design will gives blind people can move around independently
without any assistance
5.4. Duration of Conceptual Implementation
No. Tasks Durations
1 Layout 3 months
2 Engineering Improvement 6 months
3 Approval by local authority 3 months
I year
5.5. Improvement Design
6. GOVERNMENT INTERVENTION
No Proposal
1 To patent the design as standard design special Population (Elderly
& Disabled )
2 Collaborate with Local Government to design facility for Elderly
and Disabled
3 To establish standard to straighten the current legal requirement
(UBBL 1984)
7. CONCLUSION
7.1. The future is bright for the elderly and disabled facility provider industry
7.2. Thus there are still room for improvement for facility provider in Malaysia

18. 17
7.3. Therefore this conceptual framework of facility provider for Elderly and disabled
should be taken in to serious consideration in order to move towards the new
National Agenda – TN50