Make your Sales more competitive and result oriented by implementing the Advanced Sales Strategies.
Especially designed for Large Account Sales to get new tickets, bigger revenues and prestigious closures.
The presentation will provide insight on approach, how's with relevant case studies and examples.
Selling Smart Workshop - Identifying Compelling Reasons for a Prospect to Buy...AnnArborSPARK
In this session, you will learn how to define a prospect’s needs, wants, challenges, problems and determine the urgency and feelings they have about the issues you uncover. You will learn the four levels of pain and how to use specific questioning techniques to uncover the intensity of their motivation. You will also learn how to qualify or disqualify the opportunity based on whether your product or service could solve the problems identified.
Sales Training Course using AIDA and SPIN SellingEugene Sugian
This sales training module aims to change how we do sales by changing our mindset in engaging our customers. AIDA and SPIN Selling techniques are also discussed including best practices being employed in modern selling.
Make your Sales more competitive and result oriented by implementing the Advanced Sales Strategies.
Especially designed for Large Account Sales to get new tickets, bigger revenues and prestigious closures.
The presentation will provide insight on approach, how's with relevant case studies and examples.
Selling Smart Workshop - Identifying Compelling Reasons for a Prospect to Buy...AnnArborSPARK
In this session, you will learn how to define a prospect’s needs, wants, challenges, problems and determine the urgency and feelings they have about the issues you uncover. You will learn the four levels of pain and how to use specific questioning techniques to uncover the intensity of their motivation. You will also learn how to qualify or disqualify the opportunity based on whether your product or service could solve the problems identified.
Sales Training Course using AIDA and SPIN SellingEugene Sugian
This sales training module aims to change how we do sales by changing our mindset in engaging our customers. AIDA and SPIN Selling techniques are also discussed including best practices being employed in modern selling.
Closing the feedback loop
Your customers are talking to or about you on multiple platforms. They are sharing their experiences and feedback with you. While listening to their feedback is important, taking action on that feedback is critical.
That’s why you need to close the feedback loop.
What does closing the feedback loop means?
Listening to the customer feedback, taking the required action, and informing the customers of the action taken is called closing the feedback loop.
How to close the feedback loop?
STEP 1: Gather feedback from your customers at each touchpoint across the customer journey.
STEP 2: Analyze the feedback and reach out to the top 5-10 customers to understand their problems in-depth.
STEP 4: Inform the concerned stakeholders, brainstorm ideas, and take the required action.
STEP 5: Communicate with your customers about the action that you’ve taken to resolve their issues.
You can close the feedback loop in two ways.
1. Inner loop
In the inner loop, frontline workers/agents have the authority to take immediate action on the issues that customers are facing. For instance, if a customer complains about a simple refund issue or a late delivery, the agents can resolve the issue themselves.
- It empowers the employees by allowing them to resolve customer issues on their own.
- It encourages their learning.
- It enhances customer engagement and satisfaction.
Give training to your employees
Several employees don’t know what actions to take on customers’ feedback. So, give them the training to enhance their skill-set. Guide them on taking negative feedback positively and ask them to be empathetic towards customers. Train them to be in the customers' shoes and think from their perspective. This encourages a customer-centric culture in the organization.
2. Outer loop
The outer loop is used for complex problems that your agents/frontline workers can’t resolve on their own. Problems that need technical changes, system changes, pricing, product features, etc. are often sent to the other departments where senior management and huge investments are involved.
For example, if multiple customers Aae facing a technical problem that the frontline agent cant resolve themselves, then it is communicated to the technical team and is resolved from the core.
What is the purpose of the outer loop?
The purpose of the outer loop is to prioritize changes that an individual or team can’t do on their own. The outer loop gives voices to the employees as they share customers’ concerns with the management. And it identifies and resolves the problems with the product or service issues from the core. Moreover, it enhances multiple team collaboration.
Why outer loop is crucial?
The outer loop is crucial because an effective outer loop makes employees feel supported and close to the company. It helps in prioritizing and implementing structural changes and improvements. Also, it is robust, transparent, and rigorous.
Your Ultimate guide in turning complaints into business opportunities. For more free training, tips and tools - check us out at: www.tek-infovision.com Email me at: bam@tek-infovision.com
As one of the top 3-5 global experts on this topic, find out why Xerox, IBM, Royal Bank of Scotland Group, Irish Life, Ralston Purina and a host of other well known organisations around the globe have chosen to us this 'best practise' approach to complaints and enquiry management
Selling Smart Workshop - September 10, 2014 - Pitching Your Business for Emot...AnnArborSPARK
Most people blather-on to prospective customers about all of the stuff they love about their product or service, and then wonder why the prospect doesn’t “get it”. This session will demonstrate and then help you to state your business in a brief, targeted way so a prospective customer will appreciate your value, and get emotionally involved enough to want to know more about your offerings.
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
Buy Verified PayPal Account
Looking to buy verified PayPal accounts? Discover 7 expert tips for safely purchasing a verified PayPal account in 2024. Ensure security and reliability for your transactions.
PayPal Services Features-
🟢 Email Access
🟢 Bank Added
🟢 Card Verified
🟢 Full SSN Provided
🟢 Phone Number Access
🟢 Driving License Copy
🟢 Fasted Delivery
Client Satisfaction is Our First priority. Our services is very appropriate to buy. We assume that the first-rate way to purchase our offerings is to order on the website. If you have any worry in our cooperation usually You can order us on Skype or Telegram.
24/7 Hours Reply/Please Contact
usawebmarketEmail: support@usawebmarket.com
Skype: usawebmarket
Telegram: @usawebmarket
WhatsApp: +1(218) 203-5951
USA WEB MARKET is the Best Verified PayPal, Payoneer, Cash App, Skrill, Neteller, Stripe Account and SEO, SMM Service provider.100%Satisfection granted.100% replacement Granted.
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Closing the feedback loop
Your customers are talking to or about you on multiple platforms. They are sharing their experiences and feedback with you. While listening to their feedback is important, taking action on that feedback is critical.
That’s why you need to close the feedback loop.
What does closing the feedback loop means?
Listening to the customer feedback, taking the required action, and informing the customers of the action taken is called closing the feedback loop.
How to close the feedback loop?
STEP 1: Gather feedback from your customers at each touchpoint across the customer journey.
STEP 2: Analyze the feedback and reach out to the top 5-10 customers to understand their problems in-depth.
STEP 4: Inform the concerned stakeholders, brainstorm ideas, and take the required action.
STEP 5: Communicate with your customers about the action that you’ve taken to resolve their issues.
You can close the feedback loop in two ways.
1. Inner loop
In the inner loop, frontline workers/agents have the authority to take immediate action on the issues that customers are facing. For instance, if a customer complains about a simple refund issue or a late delivery, the agents can resolve the issue themselves.
- It empowers the employees by allowing them to resolve customer issues on their own.
- It encourages their learning.
- It enhances customer engagement and satisfaction.
Give training to your employees
Several employees don’t know what actions to take on customers’ feedback. So, give them the training to enhance their skill-set. Guide them on taking negative feedback positively and ask them to be empathetic towards customers. Train them to be in the customers' shoes and think from their perspective. This encourages a customer-centric culture in the organization.
2. Outer loop
The outer loop is used for complex problems that your agents/frontline workers can’t resolve on their own. Problems that need technical changes, system changes, pricing, product features, etc. are often sent to the other departments where senior management and huge investments are involved.
For example, if multiple customers Aae facing a technical problem that the frontline agent cant resolve themselves, then it is communicated to the technical team and is resolved from the core.
What is the purpose of the outer loop?
The purpose of the outer loop is to prioritize changes that an individual or team can’t do on their own. The outer loop gives voices to the employees as they share customers’ concerns with the management. And it identifies and resolves the problems with the product or service issues from the core. Moreover, it enhances multiple team collaboration.
Why outer loop is crucial?
The outer loop is crucial because an effective outer loop makes employees feel supported and close to the company. It helps in prioritizing and implementing structural changes and improvements. Also, it is robust, transparent, and rigorous.
Your Ultimate guide in turning complaints into business opportunities. For more free training, tips and tools - check us out at: www.tek-infovision.com Email me at: bam@tek-infovision.com
As one of the top 3-5 global experts on this topic, find out why Xerox, IBM, Royal Bank of Scotland Group, Irish Life, Ralston Purina and a host of other well known organisations around the globe have chosen to us this 'best practise' approach to complaints and enquiry management
Selling Smart Workshop - September 10, 2014 - Pitching Your Business for Emot...AnnArborSPARK
Most people blather-on to prospective customers about all of the stuff they love about their product or service, and then wonder why the prospect doesn’t “get it”. This session will demonstrate and then help you to state your business in a brief, targeted way so a prospective customer will appreciate your value, and get emotionally involved enough to want to know more about your offerings.
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
Buy Verified PayPal Account
Looking to buy verified PayPal accounts? Discover 7 expert tips for safely purchasing a verified PayPal account in 2024. Ensure security and reliability for your transactions.
PayPal Services Features-
🟢 Email Access
🟢 Bank Added
🟢 Card Verified
🟢 Full SSN Provided
🟢 Phone Number Access
🟢 Driving License Copy
🟢 Fasted Delivery
Client Satisfaction is Our First priority. Our services is very appropriate to buy. We assume that the first-rate way to purchase our offerings is to order on the website. If you have any worry in our cooperation usually You can order us on Skype or Telegram.
24/7 Hours Reply/Please Contact
usawebmarketEmail: support@usawebmarket.com
Skype: usawebmarket
Telegram: @usawebmarket
WhatsApp: +1(218) 203-5951
USA WEB MARKET is the Best Verified PayPal, Payoneer, Cash App, Skrill, Neteller, Stripe Account and SEO, SMM Service provider.100%Satisfection granted.100% replacement Granted.
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
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Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
1. Complaint-Recovery
In this presentation, I will describe and explain how to
properly design and execute a “complaint-recovery”
strategy.
2. Complaint-Recovery
What is the complaint-recovery process?
- a process associated with resolving complaints
Main focus of Complaint-Resolution Process
3. What is a complaint?
Complaint – anything or everything that someone does to
let someone else know that they’re needs have not been
met.
4. Complaint
Complaints are not always a bad thing.
- people who complain want to be satisfied; and if you do it
right, those same people who complained to you earlier,
will come back later.
5. Complaint
Take Walmart for example
- has a policy saying that they will replace anything that
was bought from there store that is broken or defective,
as long as they have it in stock, hassle-free.
- you need no receipt (in most locations)
6. Complaint
My experience with Walmart
- I returned a product that was defective.
- no resistance
- no questions asked
8. Creating a strategy
Accommodation is the best strategy.
- figure out problem
- give what they want or possible alternative
9. Training Employees
Training your employees is the single most important
aspect in resolving and recovering from complaints.
- they represent company
- first person to meet with complainant
11. Training Employees
Train to listen by communication
- ask questions to discuss the problem
- listen to what the customer is saying
- but do not interrupt or become defensive
14. Training Employees
Make sure that during training you create possible
situations for the employees.
Like exercises, examples, etc.
15. Implementing Strategy
Properly executing strategy will be easy if employees
know what they are supposed to do (proper training).
16. Learning From Mistakes
Strategy will not always work.
- must focus attention to those who are not affected by
strategy
- learn through surveys, letters, etc
17. Learning From Mistakes
Annual Customer Satisfaction Surveys
- one way to find out what customers think of your
products/services.
18. Learning From Mistakes
Ex. Cheung Kong Holdings Goodwell Property
Management
- winners of Hong Kong Management Association 2001
Quality Award
- adopted “customer suggestion promotions days”
19. Learning From Mistakes
Performance Measurement Systems are another way to
understand, align, and improve performance.
20. Exercise(Question)
John had a Playstation 2(PSX) on reserve at a local Sony
store. The day he took it home, the PSX did not cut on; it
was broken( possibly from shipping or mishandling at the
store). John comes into the store angry, yelling at the guy
to the register, “Where’s the manager?” To John’s surprise,
the guy at the register is the manager, which is you. What
do you do?
21. Exercise(Answer)
First, you calmy ask John what the problem is.
- remember always to be kind, calm and curteous.
- if he continues to yell, continue to listen but assure him
that you can hear; but say it nicely so not to get him even
more upset.
22. Exercise(Answer)
Second, ask John if he’s absolutely sure that something is
wrong with the system and it’s not something he might be
doing.
- now this might upset some people, so let him know that
it’s company policy to ask those type of questions.
23. Exercise(Answer)
Third, make sure that you know whether or not the
problem can be resolved at that store.
- if the situation cannot be handled in the store, then you
assure John that his problem will be taken care of as soon
as possible and apologize for the trouble. Then refer to the
store’s policy on the situation.
24. Exercise(Answer)
- if the situation can be handled in the store, apologize to
John for his troubles and immediately replace the broken
product. Apologize to John again and assure him that if
any other problems arise, they will be taken care of at
once. (Because the PSX was so highly anticipated and
costs so much money, you might want to apologize again
and possibly offer some sort of certificate for Sony
products to show that you really are sorry).
25. Exercise(Answer)
Lastly, you report the problem to your bosses so that they
can properly take care of the situation. The customer,
John, might not trust expensive Sony products any more,
so you should send him a letter of apology. You also
should send him a card to fill out to let Sony know how
their product is working, his feelings about purchasing
other Sony products, etc and send it back.
26. Conclusion
This concludes my presentation. I hope that you have
learned something from these slides. Maybe I could have
helped out where one company might have fell short.
Always remember to focus on your customers, because
your customers pay the bills in more ways than one!