This document provides guidance on writing an effective complaint letter. A complaint letter describes damage, errors, or mistakes made regarding delivered goods and requests compensation. It should be used when unhappy with a product or service. The letter should state the reason for writing, give evidence-supported reasons for complaining, and be concise, authoritative, factual, constructive, and friendly.

1. COMPLAINT LETTER
YADIRA CHACUA RAMIREZ
JOHAN FRANCISCO RAMIREZ ANZOLA

2. A Complaint letter is a request for an
adjustment. In other words, it is a
letter that describes about the
damage; errors or mistakes happened
to the delivered goods and therefore
claims for compensation is known to
be a complaint letter.

3. When would we use this type of
letter?
- When we are unhappy
with something: -a
product (something we
have bought)
- A service (something
we have experienced-
like a waitress being
rude in a café).

4. What do we need to do in
this type of letter?
State the reason why we are writing:
I am writing to complain…..
Give the reasons why we are
complaining, supported by evidence:
- I was shocked by the rudeness of
your staff. The waitress ignored me
in your café on Friday while I was
waiting at the counter.

5. EFFECTIVE COMPLAINT LETTERS
SHOULD BE:
Concise: Can be understood
quickly.
Authoritative: Are well
written and professionally
presented
Factual: Enable the reader to
see immediately the relevant
details, dates, requirements

6. Factual: Enable the reader to
see immediately the relevant
details, dates, requirements
Constructive: With positive
statements, suggesting
positive actions.
Friendly: With a
considerate, cooperative and
complimentary tone