This document provides guidance on writing an effective complaint letter. It explains that a complaint letter should be in written form to maintain a record of the complaint and preserve legal rights. It advises including facts of the complaint, the legal reasons for it, and a suggested remedy. Key components of a complaint letter are introducing the issue, explaining any mistakes, solving the problem or rejecting the complaint, and concluding. The tone should be direct but respectful to ensure the complaint is taken seriously.

2. 1.WHAT DID YOU DO THEN?
2.COMPLAINED TO THE COMPLAINTS DEPARTMENT?
3.IF YES THAN HOW?
4.WHETHER WRITTEN OR ORAL COMPLAINT?
5.WAS YOU COMPLAINT HEARD?
6.DID THEY REFUND YOUR MONEY BACK OR CHANGED
THE PRODUCT?
7.OR JUST REJECTED YOUR COMPLAINT?

3. A COMPLAINT LETTER IS ANY FORMAL
LEGAL DOCUMENT THAT SETS OUT THE
FACTS AND LEGAL REASONS TO MAKE A
COMPLAINT,FOLLOWED BY A SUGGESTIVE
REMEDY.

6. 1.WHEN WE ARE UNHAPPY WITH A PRODUCT WE HAVE
BOUGHT.
2.DELAY IN THE EXECUTION OF AN ORDER.
3.SUPPLY OF WRONG GOODS.
4.DAMAGE OF GOODS IN TRANSIT.
5.INFERIOR QUALITY OF GOODS.

8. COMPLAINTS SHOuLD BE IN WRITTEN FORM.FOR FOLLOWING
REASONS:
1.TO MAINTAIN A WRITTEN RECORD OF YOUR COMPLAINT WITH
THE COMPANY.
2.TO PRESERVE YOUR RIGHTS UNDER LAW.
3.TO LAY THE GROUNDWORK FOR A FUTURE LEGAL CASE OR
DEFENCE.
4.TO MAKE SURE THE BUSINESS UNDERSTANDS YOUR SIDE OF
THE STORY.

11. 1.POWERFUL VOCABULARY
2.QUESTIONS
3.FLATTERY
4.BRIBERY
5.WARN
6.WHAT YOU WOULD LIKE TO HAPPEN
7.SUM UP YOUR FEELINGS.

13. THE SUCCESSFUL HANDLING OF A
COMPLAINT LETTER IS UPON THE READER’S
ABILITY TO UNDERSTAND THE CUTOMER’S
PERSPECTIVE.IF THE COMPLAINT IS
JUSTIFIED IT MUST BE ADMITTED AND
RECTIFIED.

14. 1.OPENING
2.EXPLAINIG THE MISTAKE
3.SOLVING THE PROBLEM OR REJECTING THE
COMPLAINT
4.CONCLUSION.

17. Writing a complaint letter can be tricky,but the
most important thing is to be direct and
tasteful.no one will take your complaint
seriously if you are loud and violent.