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A review of what operational definitions are and how to compile them for a project.
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Compiling Operational Definitions with Matt Hansen at StatStuff
1.
Section & Lesson
#: Pre-Requisite Lessons: Complex Tools + Clear Teaching = Powerful Results Compiling Operational Definitions Six Sigma-Define – Lesson 7 A review of what operational definitions are and how to compile them for a project. None Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted by any means (electronic, mechanical, photographic, photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher.
2.
Operational Definitions Defined o
What are operational definitions? • A list of definitions for key terms and acronyms used in a particular business area. o What is the purpose of tracking operational definitions? • It unifies the discussion for the team when working through the project. • It prevents confusion and reveals potential assumptions about the business area & processes. • It helps people who are new or unfamiliar with the business area to be quickly acclimated. o How do you build a list of operational definitions? • Listen for and write down any unique terms, codes or acronyms used by the team. • Notate the definitions for each or ask a key SME on the team for their definition. • Compile the definitions in a list and send it to the team for their approval. • Update the list whenever you encounter new terms throughout the duration of the project. o Are operational definitions required? • No, not if there are very few terms or the scale of the project is small. • It’s especially helpful if you are new to the business area that’s sponsoring the project. o How do you communicate the operational definitions? • They can be included as an appendix to the project storyboard. • They can be tracked in a separate file that is sent to and reviewed by the team members. Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted by any means (electronic, mechanical, photographic, photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher.
3.
Practical Application o Try
writing down at least 20 different operational definitions for your organization. • Be sure to include all forms of acronyms that may be used to describe metrics, departments, common phrases in your industry, etc. • For any metrics, be sure to clearly define the equation and sources of data (if possible) used to calculate those metrics. Copyright © 2011-2019 by Matthew J. Hansen. All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted by any means (electronic, mechanical, photographic, photocopying, recording or otherwise) without prior permission in writing by the author and/or publisher. 3