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Competitor and SWOT Analysis
MKT/711 v7 Page 2 of 8
Competitor and SWOT Analysis
MKT/711 v7 Page 2 of 8
MKT/711 v7
Competitor and SWOT AnalysisIntroduction
Before a company commits any funds, resources, or capital to
any project, market expansion, or research and development, it
needs to have a good handle on the potential market outlook as
well as risks.Competitor Analysis
Identify key competitors in the market and
list sales and market shares of competitors for the past
5 years.
Identify strengths of competitors in terms of product features
and benefits, advertising, promotion, salesforce, research and
development, supply chain, manufacturing operations, attractive
pricing and discounts, financial strengths, etc.
Discuss competitors’ intelligence regarding legal and ethical
issues, and tracking and analysis of the total range of
competitive activity, including competitors' capabilities and
vulnerabilities concerning sources of supply, technology,
marketing, financial strength, manufacturing capacities and
qualities, and target markets.
Note: See Table 1 for an example of how you might format this
information.
Table 1: Competitor Analysis
Factor
Company Selected
Competitor A
Competitor B
Competitor C
Types of products and services
Apple Inc.
iPhone, Mac, iPad, AirPods, Apple T.V., Apple Watch, Beats
products, HomePod, iPod touch, MacBook, iCloud, iLife.
iMessage, iMovie, iTunes, and accessories.
Samsung
Phones.
TV & Home Theater.
Appliances.
Kitchen Packages.
Audio, Watches & Accessories.
Tablets & Computing.
Monitor, Memory & Storage
(Samsung.com, 2022). Consumer electronics, data tech and
portable communications, and device solutions industries
international.
(Preimesberger, 2019).
Microsoft
· Devices
· Software
· Apps
· Games
· Entertainment
(Shastri, 2022)
· Windows OS
for laptops and mobile technology
· Xbox
· Microsoft
accessories
&band
· Microsoft dynamics
CRM
solutions, servers
· Microsoft
Office for
Dell
Lenovo, HP, Personal
Computers &
Notebooks, Servers,
Monitors,
Workstations, and accessories.
personal use and businesses
· Personal Computer
Games
· Movies and TV, Groove
Music
· Outlook Email and Skype
· Developer
tools
· Cloud and
Online services
· Microsoft
edge, Internet Explorer, Bing,
and MSN
· (Pratap, 2017)
(Startuptalky.com, 2021).
Services targeted to:
· Gender
· Age
groups
The solitude age group is 22-55. This group is conveniently a
market for the company. But with different products, the age
dimension varies. Such as the smart, compact devices are more
used by people of the 20-45 age group. Where iTunes, Apple
Pay, app store and iTunes store are used by the age range 18-30.
And finally, the apple watch, tv apple and accessories users are
from 20-45+ age. (Andrew, 2022)
Age s from 15 to 45 who are techsavvy students and young
professionals, managers, and executives. driven by substantial
consumption digital mass media,
(MMAGlobal.com
Ages from of 22 to 55 years old. Males more prominent than
female user ratio is 60.8% to 39.2% indicating an expansion in
the male market. Additionally, targets are young students,
workforces and professionals loyal to the Microsoft brand
(Startuptalky.com, 2021).
Large corporate (Relationship) customers. Home and small
business (Transaction) customers. Public sector (government
and educational) customers (Bhasin,
2018)
Revenue generated over the past 2 years
· Brand
revenue
· Other
products
$387.542B, a 11.63% increase yearover-year
$365.817B, a 33.26% increase from
2020
(Macrotrends.com, 2022)
· $365B in 2021, 52% just from iPhone revenue
· Services was the second rendering 18% of revenue
Samsung's current revenue is
$250.21 B. In 2021 revenue was $240.71 B an increase over
2020 revenue which was $203.43 B proceeds generated from
sale of goods or services.
(Companies Market Cap.com, 2022)
(Byford, 2022).
In the fiscal year 2022, Microsoft net income was over 72
billion, which increased from its 2021 number, and a record
sales revenue in 2022 of 198 billion
(Statista.com, 2022)
Dell revenue for the quarter ending April 30, 2022 was
$26.116B, a 15.61% increase year-overyear.
Dell revenue for the twelve months ending April 30, 2022 was
$104.723B, a 19.87% increase year-over-
· 230M iPhones, 71M iPads and 20M Mac and
MacBook units sold in
2020
· Apple’s home and
wearables division grew
25% in 2021
· It sold 110 million AirPods and 43 million Apple Watches in
2020
· Apple Music has 72 million subscribers, Apple TV+ has over
40 million
(Curry, 2022).
year.
Dell annual revenue for 2022 was
$101.197B, a 16.76% increase from 2021.
Dell annual revenue for 2021 was $86.67B, a 2.19% increase
from 2020
(Microtrends.com,
2022)
Years in operation
Apple Inc., has been in operation for
46 years since its founding in 1976
(Busines-Standard.com, 2022)
Samsung has been in operation for
84years since its founding in 1928 Samsung entered the
personal electronic sector in 1980.
(Samsung.com, 2022).
Microsoft has been in operation for fortyseven years since its
founding in 1975 (History.com, 2022)
Dell has been in operation since 1984 (Britannica, 2020).
Mission/vision
Apple’s mission is “to bring the best personal computing
products and support to students, educators, designers,
scientists, engineers, businesspersons and consumers in over
140 countries around the world.” (Rowland, 2022). According
to Rowland (2022), “Apple Inc.’s corporate vision is “to make
the best products on earth, and to leave the world better than we
found it (Para 5).
Samsung’s mission statement is “We will devote our human
resources and technology to create superior products and
services, thereby contributing to a better global society.”
(Samsung, 2020)
Samsung’s vision statement is “to inspire the world with our
innovative technologies, products, and design that enrich
people’s lives and contribute to social prosperity by creating a
new future.” (Mission Statement.com, 2022)
Microsoft’s corporate mission is “to empower every person and
every organization on the planet to achieve more.” (Gregory,
2022)
Microsoft’s corporate vision is “to help people and businesses
throughout the world realize their full potential.” (Gregory,
2022)
Dell's mission statement is “to be the most successful computer
company in the world at delivering the best customer experience
in markets we serve.
(Mission Statement.com, 2022).
Dell’s vision statement is “It’s the way we do business. It’s the
way we interact with the community. It’s the way we interpret
the world around us– our customers’ needs, the future of
technology, and the global business climate. Whatever changes
the future may bring our vision “(Mission Statement.com,
2022).
Advertising
Apple business approach focuses on design and user experience
and outsources manufacturing fundamentals (Ross, 2021).
Apple utilizes commercials and print ads, concentrating on how
their products are differ from competitors. and will run
advertisements
throughout the product's life. (Titan
Digital.com, 2022)
Samsung's business model emphases vertically integrating
supply chains and enhancing
production capacity. (Ross, 2021)
Samsung basically uses their advertising method in two ways,
direct 7 indirect methods. The indirect method, they advertise
their products through television, internet, and other media. And
in the indirect method, Samsung let their customers know that
the new products are good to use
(Shastri, 2022)
Broad Match
Mobile Ad Targeting
Audience Networking
Display Advertising
Google Ads
Microsoft promotes utilizing media networks and media
releases. its authorized retail stores Microsoft utilizes various
channels to reach its patrons and promote its products
(Pratap, 2017)
The direct model allows Dell to build its scheme to deliver
influential, and better constructed systems at competitive prices.
using direct selling, that eliminates the need for resellers and
channels of retail
(MBaknol.com, 2022)
Promotion
Promotional mix
· Product
· place, price
· promotion
· process
· people
· physical evidence.
(Dudovskiy, 2021)
https://titandigital.com/4-powerfulps-need-know-apples-
marketingmix/
Promotional mix:
· Print media
· Social media
· Digital media
(Shastri, 2022)
To promote their devices, Samsung has teamed up with
celebrities. Through this relationship, celebrities were able to
promote their phones and other businesses across a variety of
social media platforms. Collaborations with Alist celebrities can
guarantee a rise in brand exposure due to their large fan base.
Microsoft promotional mix consist of:
· Direct Marketing
· Advertising
· Sales
Promotions
· Personal
Selling
· Public
Relations
(Shastri, 2022)
Dell utilizes numerous promotional methods to reach out to its
potential buyers. The marketing mix strategy emphasizes 360
branding using television, print media, among other aspects
such as newspapers, e.g.
(MBA Skool.com,
2022)
Positioning
Apple has a 15.6 percent share of the marketplace
21.8 percent. share of the market
Windows has a 73 percent market share, (Hughes, 2022)
MBaknol.com, 2022)
Brand image
Apple is a strong brand and consistent with brand values
(Simplified, 2022)
Has incorporated elements of apple business model
Company’s strengths
One of the world’s strongest brands
High profit margins based on premium pricing
Effective rapid innovation processes based on a long
1. Dominates the Smartphone Market
2. Research and Development
3. Award Winning Brand
4. Ecologically Friendly
1. Brand loyalty
2. Brand reputation
3. Easy to use software
4. Strong distribution
channels
1. Brand name
valued at $7.5 billion
2. Product customization 3. Environmental
history of technological innovation (Smithson, 2022).
Innovations
5. Samsung overtakes
Intel as biggest chip seller
6. Stronghold in the Asian Markets
7. Diversified Portfolio
(Business Strategy
Hub.com, 2022)
5. Robust financial performance
(Jurevicius, 2022).
record
4. Competency in mergers and acquisitions
5. Direct selling business model (Jurevicius, 2022)
Company’s weaknesses
its highly-priced products, entering areas of higher competition,
and incompatibility with other software. (Beattie, 2022)
· Extremely reliant on U.S. markets, and estimated that both
Apple and Samsung combined sold at least 74% of smartphones
in the USA market. ...
· Decline in
Smartphone Sales. ...
· Product Failures. ...
· Dependence on Lowend Smartphones. ...
· Hereditary
Leadership. ...
· Bribery Scandal.
Business Strategy Hub.com,
2022)
1. Poor acquisitions and investments
2. Dependence on hardware manufacturers
3. Criticism over security flaws
4. Mature PC markets
5. Slow to innovate
(Jurevicius, 2022)
1. Commodity (computer hardware) products
2. Poor customer services
3. Low investments in
R&D
4. Weak patents portfolio
5. Too few retail locations
6. Low differentiation
(Jurevicius, 2022)
SWOT Analysis
Use what you have learned from an understanding of the
industry, competitors, and customer segments to
discuss the strengths, weaknesses, opportunities, and
threats that exist for the brand:
·
Strengths capture the positive aspects internal to your
brand that add value or offer you a competitive advantage. This
is your opportunity to remind yourself of the value existing
within your brand. Discuss which brand attributes make it
stronger than its competitors.
·
Weaknesses capture the negative aspects internal to
your brand that detract from the value you offer or place you at
a competitive disadvantage. Discuss which brand attributes
make it weaker than its competitors. These are areas you need
to enhance to compete with your best competitor. The more
accurately you identify your weaknesses, the more valuable the
SWOT will be for your assessment.
·
Opportunities are external to your brand. Discuss what
opportunities exist due to industry or consumer trends. If you
have identified opportunities that are internal to the brand and
within your control, you will want to classify them as strengths.
· The better you are at identifying potential
threats, the more likely you can position yourself to
proactively plan for and respond to them. You will be looking
back at these threats when you consider your contingency plans.
Note: See Table 2 for an example of how you might format this
information.
Table 2: SWOT Analysis
Internal Strengths
· Most Valuable Brand
· Globally Iconic
· Top Technology
· Brand of Choice
· Proficient Research & Development
· Expansion in services
· Sustainability made Possible through Liam
Internal Weaknesses
· High Priced Products
· Limited Advertisement & Promotions
· Entering into Area of Non-Competency
· Incompatibility With Other Software
· Allegations of Tracking
· Unfair Business Practices
· Integrate Stronger Parental Control Software
External Opportunities
· Consistent Customer Growth
· Qualified Professionals
· Expansive Distribution Network
· Lack of Green Technology
· Expand Music Streaming Services
· Deliver Self-Driving Software Technology
· Expanding into Chip Manufacturing
External Threats
· No Effective Countermeasure for Air Tags
· Apple Bullied by Counterfeits
· Increasing Competition
· Market Penetration
· China Tariffs
· Lawsuits
· Backdoor Mechanism
· Mark Zuckerberg criticized monopoly of iPhone’s app store
https://bstrategyhub.com/swot-analysis-of-apple-apple-swot/
Image retrieved from
https://money.cnn.com/2015/10/29/technology/apple-
customers/index.html
Image retrieved from
https://money.cnn.com/2015/10/29/technology/apple-
customers/index.html
Copyright 2022 by University of Phoenix. All rights reserved.
Copyright 2022 by University of Phoenix. All rights reserved.
Copyright 2022 by University of Phoenix. All rights reserved.
image1.png
image2.jpg
image3.jpg
1
1
1
Marketing Plan: Product or Service: Apple Inc.
Gabrielle A. Miliner
College of Doctoral Studies University of Phoenix
MKT/711: Marketing and Managing the Customer Relationship
Dr. Scott Goldberg
August 22, 2022
Product or ServiceSummary
Apple Inc., located in Cupertino (Silicon Valley), California, is
a top multinational technology corporation well known for its
consumer electronics such as iPhones, iPads, Apple
Watch, Apple TV, iOS, and Macintosh, among other well-
known brand subsidiaries (Levy, 2022). The product segment of
Apple regarding its iPhone and iPad contains a total of $47.29
billion as of the third quarter of 2022 (Rossolillo, 2022). With
demand remaining high for its iPhone products incorporating
new advanced eye retinal recognition to complement its facial
recognition security into its product line will propel Apple Inc.
to stay ahead of its competition (Pocket-lint.com, 2022).
This new service will appeal to tech-savvy buyers as a direct
sales company.
Internet-based gadgets place a viable objective intercession to
offer comfort correspondence with Apple gadgets such as new
age retinal recognition security measures (Pocketlint.com,
2022). This IT setting begins more handle procedures, and this
has made stunning entryways for them to join the market stage.
This entryway becomes stacked with multi-layered as a rule of
Apple showcasing. Using the latest documentation techniques
benefits clients from the best open entryways in dealing with
the favorable spot and cost for rental work environments.
Concerning institutional ground, promoting motivation for
social settings does not continue in the long run. The parts of
the morally based Apple working environment will illuminate
the sales cast in all course parts headway for iPhone. This
association has offered more endeavors in the USA and various
countries. When determining its marketing objectives, Apple
should follow the SMART framework—specific, measurable,
achievable, applicable, longevity, and time-based objectives
(Peter, 2018).
Therefore, to attain the viability of the intended market
strategy, various aspects such as research of market trends, size,
growth potential, and how the customers are segmented. A
target audience leads to intensive marketing determination and
higher conversion when utilizing a direct sales model. By
creating buyer persona outlines with characteristics mutual to
its target audience, the business can define data such as
demographics, location, interests, purchase intent, and other
applicable material for its target audience (Wright, 2017).
According to Allen (2022), "Integrated Marketing is a strategic
approach to integrating communications and interactive
experiences targeting defined audiences and individuals which
coordinates all aspects of marketing of a brand, including paid,
earned, and owned media" (para 2). Additionally, integrated
market research must also concentrate on more younger
individuals craving new technology. Apple's new retinal
recognition security will accompany its facial recognition
application becoming a successful and profitable venture to
keep Apple ahead of its competitors.
References
Allen, R. (2022). What is integrated marketing?
https://www.smartinsights.com/traffic-
buildingstrategy/integrated-marketing-communications/what-is-
integrated-marketing/
Levy, S. (2022). Apple Inc. American company.
https://www.britannica.com/topic/Apple-Inc
Peter, J. P. (2018).
A preface to marketing management, 15e (15th ed.).
McGraw-Hill Higher
Education.
Pocket-lint.com. (2022). What is Apple Face ID and how does it
work? https://www.pocketlint.com/phones/news/apple/142207-
what-is-apple-face-id-and-how-does-it-work
Rossolillo, N. (2022). Apple loses steam, but iPhone demand
remains strong -- Is the stock a buy?
https://www.fool.com/investing/2022/07/29/apple-loses-steam-
but-iphone-demandremains-strong/
Wright, A. (2017). What is a ‘buyer persona’ and why is it
important?
https://www.socialmediatoday.com/news/what-is-a-buyer-
persona-and-why-is-itimportant/507404/
Summative Assessment: Ethics and Social Responsibility in
Marketing- Apple Inc.
Gabrielle A. Miliner
College of Doctoral Studies University of Phoenix
MKT/711: Marketing and Managing the Customer Relationship
Dr. Scott Goldberg
September 19, 2022Introduction
Apple has captivated the market with its ethical and social
assistance in selling personal computers, workstations, iTunes,
iPods, the iOS operating system X framework, the iPad, and the
iPhone. Apple has been in the ethical business for a while now,
and they must be sure of detailed extraordinary achievements. It
is one of the prominent organizations in the tech world, and its
items are developing in fame as time passes (Kundu, 2020). For
one to associate with the digital ideas named Steve Jobs created
PCs, they needed to battle with long stretches of perplexing
setups. Apple acquired the recognition that permitted one to
associate with the internet connection in only ten minutes. It
was apparent to Steve Jobs that he expected to focus on
addressing the client's social requirements and giving them
precisely what they needed. If they somehow spend quality
money, it should be worth spending their cash on Apple
products (Bingyan, 2022). Assuming our opportunity to
investigate every one of the shots recorded above exclusively,
one will find that
Apple is, without a doubt, the leading organization in its
industry that sustains the ethical barrier.Product planning
Apple's product planning shows that Apple is undoubtedly
perhaps the world's most potent social business contributor. The
following are several critical methodologies that can gain from
what Apple has had the option to do and accomplish in product
designing (Kundu, 2020). Taking into account the past principal
keeping watch, they have obtained the data to control individual
things with the quickest and most secure association point. The
systems of iPhone smartphones are of the quality thing over the
elements inside them. Apple has made its clients stay for a more
extensive period through product aspects and software tools. It
appears that Apple is on the verge of promoting its products to
international modules through its pattern of significant features
(Bingyan, 2022). They are doing this by making changed forms
and changes to gadgets that enormously achieve the quality
standards set by Steve. It appears to be that very soon. We will
observe another period of light changes towards taking special
care of market drifts and enhancing item suitability.
Pricing
Steve priced iPhone with a financial exchange cap of $702
billion from a simple 43 billion.
This pricing is more than Google, which has $218 billion, and
Microsoft, which has 4226 billion.
Steve has ethically made it possible to communicate and deliver
prices to potential customers (Bingyan, 2022). To assess the
customer, he had the option to do all that in only a decade.
Apple then achieved a $5.9 billion profit through pricing
strategies.
Limited time systems are at the expense of social
responsibilities in the market assessment. There is a different
standard for the turn of events and related reasons for better
pricing. The primary highlight gives the iPhone a better turn of
features and good headway from Steve's limited-time strategic
action, thereby affording advancement and associations that
gave publicizing subsidies after that occasion. Promotion and
sales
Where advertisers are concerned, Apple has also figured out
how to set up an imposing presence that has allowed it to equal
Google's advertising. Ethical and promotional strategies
transpire through Apple networking and its business
applications; A 'cell phone organization' is the depiction that
the fellow benefactor of Apple, Steve, has successfully grabbed
the social network's attention. It is the most outstanding
achievement in terms of promotional function as its continuous
output is higher than those of Sony, Samsung, and Nokia
(Kundu, 2020
).
Sales of Apple have sabotaged its standing and validity, and it
makes even a tiny endeavor to convey a substitute product. At
the same time, the attempt to give clients offerings that conflict
with what they were at first contributing will adversely
influence the essential place of the organization.
Steve has created a critical number of the working edges that
have fallen, with the exemption being Samsung, who has
figured out how to tie down an unassuming increment.
Because of its rising reliance on cell phones, promotions have
become more manageable (Meihan, 2021). This increment is not
near the level of the others. In any case, Apple can expand its
image mindfulness by cooperating with brand powerhouses or
superstars. These individuals have a laidout crowd and can
advance the organization's items and administrations to another
level.Distribution and supply chain management
Apple has bewildering finishing costs per thing, keeping a
sustained distribution with social responsibility. Competitive
organizations like Huawei, Samsung, Sony, and Xiaomi
experience all parts of the distribution assessment frameworks.
Advancements in the ethical supply chain made it easier for
customers to get their products from the organization's outlet.
Apple advances its items and administrations through many
distributional channels, including stock movement and
individual selling. Concerning personal selling, respectful,
enthusiastic, and profoundly enlightening agents in Apple stores
furnish clients with all the fundamental data about the
organization's items and ethical policies. These agents likewise
convince possible clients to purchase Apple items with complete
distribution setups.Communication
Apple has made massive progress over these years by advancing
phones and better contraptions. None of these associations
needs to entangle what they deal with various competitors as
they have an exciting extent of things and development
viewpoints (Chakraborti, 2020). Apple and its social
communication arranged a fundamental perception of public
interest and worth frameworks to ensure thing quality.
Compassion is just the capacity to figure out another person, to
have the option to interface with them at a more profound level.
It profounds into their deepest longing and needs to give them a
product that enormously helps them to the point that they
cannot survive without it (Meihan, 2021). Apple decided to get
their clients a product that is socially helpful to them in
communication before there might be going for its substitute.
They picked quality products that are not difficult to utilize,
perfect, and easy to guarantee that their clients were getting
what they need without investing much energy into it.
Conclusion
To conclude Apple's marketing strategies, regardless of the
brilliant degree of 33% distribution, there are more propositions
for making customer change for adjusted features. They could
have financially solidified quality and the best brand for
distribution reasons in regular purchaser dedication. The
affiliation plan when the advantages were selling of a thing is
the standard subject for Apple to survey limit. Apple has made
history with product planning to procedure execution. As such,
Apple Inc. corporation widely understood that a famous firm for
conveying a particular worth would, in the end, attract clients
for future leadership. For countless years, the product
utilization by Apple was basically about creating imaginative
administrations and prices following the 'computerized center
point' system globally.
References
Kundu, S., & Chakraborti, S. (2020, July 18).
A comparative study of online consumer reviews of
Apple iPhone across Amazon, Twitter, and Mouth Shut
platforms. Electronic Commerce
Research. https://link.springer.com/article/10.1007/s10660-020-
09429-w.
Vliert, D. V. D. (2021, April 18).
Apple iPhone: A Market Case Study. MacEwan
University
Student eJournal.
https://journals.macewan.ca/muse/article/view/2010.
He Meihan, (2021, March 22).
Analysis of iPhone's marketing strategy. Analysis of
iPhone's Marketing Strategy | Atlantis Press. Retrieved August
21, 2022, from
https://www.atlantispress.com/proceedings/icfied-21/125954341
Lu, Bingyan. (2022, March 26).
The market strategies of Apple in China. The Market
Strategies of Apple in China | Atlantis Press. Retrieved August
21, 2022, from
https://www.atlantispress.com/proceedings/icfied-22/125971966

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Competitor and SWOT AnalysisMKT711 v7 Page 2 of 8Competitor

  • 1. Competitor and SWOT Analysis MKT/711 v7 Page 2 of 8 Competitor and SWOT Analysis MKT/711 v7 Page 2 of 8 MKT/711 v7 Competitor and SWOT AnalysisIntroduction Before a company commits any funds, resources, or capital to any project, market expansion, or research and development, it needs to have a good handle on the potential market outlook as well as risks.Competitor Analysis Identify key competitors in the market and list sales and market shares of competitors for the past 5 years. Identify strengths of competitors in terms of product features and benefits, advertising, promotion, salesforce, research and development, supply chain, manufacturing operations, attractive pricing and discounts, financial strengths, etc. Discuss competitors’ intelligence regarding legal and ethical issues, and tracking and analysis of the total range of competitive activity, including competitors' capabilities and vulnerabilities concerning sources of supply, technology, marketing, financial strength, manufacturing capacities and qualities, and target markets. Note: See Table 1 for an example of how you might format this information. Table 1: Competitor Analysis Factor
  • 2. Company Selected Competitor A Competitor B Competitor C Types of products and services Apple Inc. iPhone, Mac, iPad, AirPods, Apple T.V., Apple Watch, Beats products, HomePod, iPod touch, MacBook, iCloud, iLife. iMessage, iMovie, iTunes, and accessories. Samsung Phones. TV & Home Theater. Appliances. Kitchen Packages. Audio, Watches & Accessories. Tablets & Computing. Monitor, Memory & Storage (Samsung.com, 2022). Consumer electronics, data tech and portable communications, and device solutions industries international. (Preimesberger, 2019). Microsoft · Devices · Software · Apps · Games · Entertainment (Shastri, 2022) · Windows OS for laptops and mobile technology · Xbox · Microsoft accessories &band · Microsoft dynamics CRM
  • 3. solutions, servers · Microsoft Office for Dell Lenovo, HP, Personal Computers & Notebooks, Servers, Monitors, Workstations, and accessories. personal use and businesses · Personal Computer Games · Movies and TV, Groove Music · Outlook Email and Skype · Developer tools · Cloud and Online services · Microsoft edge, Internet Explorer, Bing, and MSN · (Pratap, 2017) (Startuptalky.com, 2021). Services targeted to: · Gender · Age groups The solitude age group is 22-55. This group is conveniently a market for the company. But with different products, the age dimension varies. Such as the smart, compact devices are more
  • 4. used by people of the 20-45 age group. Where iTunes, Apple Pay, app store and iTunes store are used by the age range 18-30. And finally, the apple watch, tv apple and accessories users are from 20-45+ age. (Andrew, 2022) Age s from 15 to 45 who are techsavvy students and young professionals, managers, and executives. driven by substantial consumption digital mass media, (MMAGlobal.com Ages from of 22 to 55 years old. Males more prominent than female user ratio is 60.8% to 39.2% indicating an expansion in the male market. Additionally, targets are young students, workforces and professionals loyal to the Microsoft brand (Startuptalky.com, 2021). Large corporate (Relationship) customers. Home and small business (Transaction) customers. Public sector (government and educational) customers (Bhasin, 2018) Revenue generated over the past 2 years · Brand revenue · Other products $387.542B, a 11.63% increase yearover-year $365.817B, a 33.26% increase from 2020 (Macrotrends.com, 2022) · $365B in 2021, 52% just from iPhone revenue · Services was the second rendering 18% of revenue Samsung's current revenue is $250.21 B. In 2021 revenue was $240.71 B an increase over 2020 revenue which was $203.43 B proceeds generated from sale of goods or services. (Companies Market Cap.com, 2022) (Byford, 2022). In the fiscal year 2022, Microsoft net income was over 72 billion, which increased from its 2021 number, and a record
  • 5. sales revenue in 2022 of 198 billion (Statista.com, 2022) Dell revenue for the quarter ending April 30, 2022 was $26.116B, a 15.61% increase year-overyear. Dell revenue for the twelve months ending April 30, 2022 was $104.723B, a 19.87% increase year-over- · 230M iPhones, 71M iPads and 20M Mac and MacBook units sold in 2020 · Apple’s home and wearables division grew 25% in 2021 · It sold 110 million AirPods and 43 million Apple Watches in 2020 · Apple Music has 72 million subscribers, Apple TV+ has over 40 million (Curry, 2022). year. Dell annual revenue for 2022 was $101.197B, a 16.76% increase from 2021. Dell annual revenue for 2021 was $86.67B, a 2.19% increase from 2020 (Microtrends.com, 2022) Years in operation Apple Inc., has been in operation for 46 years since its founding in 1976 (Busines-Standard.com, 2022) Samsung has been in operation for 84years since its founding in 1928 Samsung entered the personal electronic sector in 1980. (Samsung.com, 2022).
  • 6. Microsoft has been in operation for fortyseven years since its founding in 1975 (History.com, 2022) Dell has been in operation since 1984 (Britannica, 2020). Mission/vision Apple’s mission is “to bring the best personal computing products and support to students, educators, designers, scientists, engineers, businesspersons and consumers in over 140 countries around the world.” (Rowland, 2022). According to Rowland (2022), “Apple Inc.’s corporate vision is “to make the best products on earth, and to leave the world better than we found it (Para 5). Samsung’s mission statement is “We will devote our human resources and technology to create superior products and services, thereby contributing to a better global society.” (Samsung, 2020) Samsung’s vision statement is “to inspire the world with our innovative technologies, products, and design that enrich people’s lives and contribute to social prosperity by creating a new future.” (Mission Statement.com, 2022) Microsoft’s corporate mission is “to empower every person and every organization on the planet to achieve more.” (Gregory, 2022) Microsoft’s corporate vision is “to help people and businesses throughout the world realize their full potential.” (Gregory, 2022) Dell's mission statement is “to be the most successful computer company in the world at delivering the best customer experience in markets we serve. (Mission Statement.com, 2022). Dell’s vision statement is “It’s the way we do business. It’s the way we interact with the community. It’s the way we interpret the world around us– our customers’ needs, the future of technology, and the global business climate. Whatever changes the future may bring our vision “(Mission Statement.com, 2022).
  • 7. Advertising Apple business approach focuses on design and user experience and outsources manufacturing fundamentals (Ross, 2021). Apple utilizes commercials and print ads, concentrating on how their products are differ from competitors. and will run advertisements throughout the product's life. (Titan Digital.com, 2022) Samsung's business model emphases vertically integrating supply chains and enhancing production capacity. (Ross, 2021) Samsung basically uses their advertising method in two ways, direct 7 indirect methods. The indirect method, they advertise their products through television, internet, and other media. And in the indirect method, Samsung let their customers know that the new products are good to use (Shastri, 2022) Broad Match Mobile Ad Targeting Audience Networking Display Advertising Google Ads Microsoft promotes utilizing media networks and media releases. its authorized retail stores Microsoft utilizes various channels to reach its patrons and promote its products (Pratap, 2017) The direct model allows Dell to build its scheme to deliver influential, and better constructed systems at competitive prices. using direct selling, that eliminates the need for resellers and channels of retail (MBaknol.com, 2022) Promotion Promotional mix · Product · place, price · promotion
  • 8. · process · people · physical evidence. (Dudovskiy, 2021) https://titandigital.com/4-powerfulps-need-know-apples- marketingmix/ Promotional mix: · Print media · Social media · Digital media (Shastri, 2022) To promote their devices, Samsung has teamed up with celebrities. Through this relationship, celebrities were able to promote their phones and other businesses across a variety of social media platforms. Collaborations with Alist celebrities can guarantee a rise in brand exposure due to their large fan base. Microsoft promotional mix consist of: · Direct Marketing · Advertising · Sales Promotions · Personal Selling · Public Relations (Shastri, 2022) Dell utilizes numerous promotional methods to reach out to its potential buyers. The marketing mix strategy emphasizes 360 branding using television, print media, among other aspects such as newspapers, e.g. (MBA Skool.com, 2022) Positioning Apple has a 15.6 percent share of the marketplace 21.8 percent. share of the market Windows has a 73 percent market share, (Hughes, 2022)
  • 9. MBaknol.com, 2022) Brand image Apple is a strong brand and consistent with brand values (Simplified, 2022) Has incorporated elements of apple business model Company’s strengths One of the world’s strongest brands High profit margins based on premium pricing Effective rapid innovation processes based on a long 1. Dominates the Smartphone Market 2. Research and Development 3. Award Winning Brand 4. Ecologically Friendly 1. Brand loyalty 2. Brand reputation 3. Easy to use software 4. Strong distribution channels 1. Brand name valued at $7.5 billion 2. Product customization 3. Environmental history of technological innovation (Smithson, 2022). Innovations 5. Samsung overtakes Intel as biggest chip seller 6. Stronghold in the Asian Markets 7. Diversified Portfolio (Business Strategy Hub.com, 2022) 5. Robust financial performance (Jurevicius, 2022). record 4. Competency in mergers and acquisitions
  • 10. 5. Direct selling business model (Jurevicius, 2022) Company’s weaknesses its highly-priced products, entering areas of higher competition, and incompatibility with other software. (Beattie, 2022) · Extremely reliant on U.S. markets, and estimated that both Apple and Samsung combined sold at least 74% of smartphones in the USA market. ... · Decline in Smartphone Sales. ... · Product Failures. ... · Dependence on Lowend Smartphones. ... · Hereditary Leadership. ... · Bribery Scandal. Business Strategy Hub.com, 2022) 1. Poor acquisitions and investments 2. Dependence on hardware manufacturers 3. Criticism over security flaws 4. Mature PC markets 5. Slow to innovate (Jurevicius, 2022) 1. Commodity (computer hardware) products 2. Poor customer services 3. Low investments in R&D 4. Weak patents portfolio 5. Too few retail locations 6. Low differentiation (Jurevicius, 2022) SWOT Analysis Use what you have learned from an understanding of the industry, competitors, and customer segments to discuss the strengths, weaknesses, opportunities, and threats that exist for the brand:
  • 11. · Strengths capture the positive aspects internal to your brand that add value or offer you a competitive advantage. This is your opportunity to remind yourself of the value existing within your brand. Discuss which brand attributes make it stronger than its competitors. · Weaknesses capture the negative aspects internal to your brand that detract from the value you offer or place you at a competitive disadvantage. Discuss which brand attributes make it weaker than its competitors. These are areas you need to enhance to compete with your best competitor. The more accurately you identify your weaknesses, the more valuable the SWOT will be for your assessment. · Opportunities are external to your brand. Discuss what opportunities exist due to industry or consumer trends. If you have identified opportunities that are internal to the brand and within your control, you will want to classify them as strengths. · The better you are at identifying potential threats, the more likely you can position yourself to proactively plan for and respond to them. You will be looking back at these threats when you consider your contingency plans. Note: See Table 2 for an example of how you might format this information. Table 2: SWOT Analysis Internal Strengths · Most Valuable Brand · Globally Iconic
  • 12. · Top Technology · Brand of Choice · Proficient Research & Development · Expansion in services · Sustainability made Possible through Liam Internal Weaknesses · High Priced Products · Limited Advertisement & Promotions · Entering into Area of Non-Competency · Incompatibility With Other Software · Allegations of Tracking · Unfair Business Practices · Integrate Stronger Parental Control Software External Opportunities · Consistent Customer Growth · Qualified Professionals · Expansive Distribution Network · Lack of Green Technology · Expand Music Streaming Services · Deliver Self-Driving Software Technology · Expanding into Chip Manufacturing External Threats · No Effective Countermeasure for Air Tags · Apple Bullied by Counterfeits · Increasing Competition · Market Penetration · China Tariffs · Lawsuits · Backdoor Mechanism · Mark Zuckerberg criticized monopoly of iPhone’s app store https://bstrategyhub.com/swot-analysis-of-apple-apple-swot/ Image retrieved from https://money.cnn.com/2015/10/29/technology/apple- customers/index.html
  • 13. Image retrieved from https://money.cnn.com/2015/10/29/technology/apple- customers/index.html Copyright 2022 by University of Phoenix. All rights reserved. Copyright 2022 by University of Phoenix. All rights reserved. Copyright 2022 by University of Phoenix. All rights reserved. image1.png image2.jpg image3.jpg 1 1 1 Marketing Plan: Product or Service: Apple Inc. Gabrielle A. Miliner College of Doctoral Studies University of Phoenix MKT/711: Marketing and Managing the Customer Relationship Dr. Scott Goldberg August 22, 2022 Product or ServiceSummary Apple Inc., located in Cupertino (Silicon Valley), California, is a top multinational technology corporation well known for its consumer electronics such as iPhones, iPads, Apple Watch, Apple TV, iOS, and Macintosh, among other well- known brand subsidiaries (Levy, 2022). The product segment of Apple regarding its iPhone and iPad contains a total of $47.29 billion as of the third quarter of 2022 (Rossolillo, 2022). With demand remaining high for its iPhone products incorporating new advanced eye retinal recognition to complement its facial recognition security into its product line will propel Apple Inc. to stay ahead of its competition (Pocket-lint.com, 2022). This new service will appeal to tech-savvy buyers as a direct sales company.
  • 14. Internet-based gadgets place a viable objective intercession to offer comfort correspondence with Apple gadgets such as new age retinal recognition security measures (Pocketlint.com, 2022). This IT setting begins more handle procedures, and this has made stunning entryways for them to join the market stage. This entryway becomes stacked with multi-layered as a rule of Apple showcasing. Using the latest documentation techniques benefits clients from the best open entryways in dealing with the favorable spot and cost for rental work environments. Concerning institutional ground, promoting motivation for social settings does not continue in the long run. The parts of the morally based Apple working environment will illuminate the sales cast in all course parts headway for iPhone. This association has offered more endeavors in the USA and various countries. When determining its marketing objectives, Apple should follow the SMART framework—specific, measurable, achievable, applicable, longevity, and time-based objectives (Peter, 2018). Therefore, to attain the viability of the intended market strategy, various aspects such as research of market trends, size, growth potential, and how the customers are segmented. A target audience leads to intensive marketing determination and higher conversion when utilizing a direct sales model. By creating buyer persona outlines with characteristics mutual to its target audience, the business can define data such as demographics, location, interests, purchase intent, and other applicable material for its target audience (Wright, 2017). According to Allen (2022), "Integrated Marketing is a strategic approach to integrating communications and interactive experiences targeting defined audiences and individuals which coordinates all aspects of marketing of a brand, including paid, earned, and owned media" (para 2). Additionally, integrated market research must also concentrate on more younger individuals craving new technology. Apple's new retinal recognition security will accompany its facial recognition application becoming a successful and profitable venture to
  • 15. keep Apple ahead of its competitors. References Allen, R. (2022). What is integrated marketing? https://www.smartinsights.com/traffic- buildingstrategy/integrated-marketing-communications/what-is- integrated-marketing/ Levy, S. (2022). Apple Inc. American company. https://www.britannica.com/topic/Apple-Inc Peter, J. P. (2018). A preface to marketing management, 15e (15th ed.). McGraw-Hill Higher Education. Pocket-lint.com. (2022). What is Apple Face ID and how does it work? https://www.pocketlint.com/phones/news/apple/142207- what-is-apple-face-id-and-how-does-it-work Rossolillo, N. (2022). Apple loses steam, but iPhone demand remains strong -- Is the stock a buy? https://www.fool.com/investing/2022/07/29/apple-loses-steam- but-iphone-demandremains-strong/ Wright, A. (2017). What is a ‘buyer persona’ and why is it important? https://www.socialmediatoday.com/news/what-is-a-buyer- persona-and-why-is-itimportant/507404/ Summative Assessment: Ethics and Social Responsibility in Marketing- Apple Inc. Gabrielle A. Miliner College of Doctoral Studies University of Phoenix MKT/711: Marketing and Managing the Customer Relationship Dr. Scott Goldberg September 19, 2022Introduction Apple has captivated the market with its ethical and social assistance in selling personal computers, workstations, iTunes, iPods, the iOS operating system X framework, the iPad, and the iPhone. Apple has been in the ethical business for a while now,
  • 16. and they must be sure of detailed extraordinary achievements. It is one of the prominent organizations in the tech world, and its items are developing in fame as time passes (Kundu, 2020). For one to associate with the digital ideas named Steve Jobs created PCs, they needed to battle with long stretches of perplexing setups. Apple acquired the recognition that permitted one to associate with the internet connection in only ten minutes. It was apparent to Steve Jobs that he expected to focus on addressing the client's social requirements and giving them precisely what they needed. If they somehow spend quality money, it should be worth spending their cash on Apple products (Bingyan, 2022). Assuming our opportunity to investigate every one of the shots recorded above exclusively, one will find that Apple is, without a doubt, the leading organization in its industry that sustains the ethical barrier.Product planning Apple's product planning shows that Apple is undoubtedly perhaps the world's most potent social business contributor. The following are several critical methodologies that can gain from what Apple has had the option to do and accomplish in product designing (Kundu, 2020). Taking into account the past principal keeping watch, they have obtained the data to control individual things with the quickest and most secure association point. The systems of iPhone smartphones are of the quality thing over the elements inside them. Apple has made its clients stay for a more extensive period through product aspects and software tools. It appears that Apple is on the verge of promoting its products to international modules through its pattern of significant features (Bingyan, 2022). They are doing this by making changed forms and changes to gadgets that enormously achieve the quality standards set by Steve. It appears to be that very soon. We will observe another period of light changes towards taking special care of market drifts and enhancing item suitability. Pricing Steve priced iPhone with a financial exchange cap of $702 billion from a simple 43 billion.
  • 17. This pricing is more than Google, which has $218 billion, and Microsoft, which has 4226 billion. Steve has ethically made it possible to communicate and deliver prices to potential customers (Bingyan, 2022). To assess the customer, he had the option to do all that in only a decade. Apple then achieved a $5.9 billion profit through pricing strategies. Limited time systems are at the expense of social responsibilities in the market assessment. There is a different standard for the turn of events and related reasons for better pricing. The primary highlight gives the iPhone a better turn of features and good headway from Steve's limited-time strategic action, thereby affording advancement and associations that gave publicizing subsidies after that occasion. Promotion and sales Where advertisers are concerned, Apple has also figured out how to set up an imposing presence that has allowed it to equal Google's advertising. Ethical and promotional strategies transpire through Apple networking and its business applications; A 'cell phone organization' is the depiction that the fellow benefactor of Apple, Steve, has successfully grabbed the social network's attention. It is the most outstanding achievement in terms of promotional function as its continuous output is higher than those of Sony, Samsung, and Nokia (Kundu, 2020 ). Sales of Apple have sabotaged its standing and validity, and it makes even a tiny endeavor to convey a substitute product. At the same time, the attempt to give clients offerings that conflict with what they were at first contributing will adversely influence the essential place of the organization. Steve has created a critical number of the working edges that have fallen, with the exemption being Samsung, who has figured out how to tie down an unassuming increment. Because of its rising reliance on cell phones, promotions have become more manageable (Meihan, 2021). This increment is not
  • 18. near the level of the others. In any case, Apple can expand its image mindfulness by cooperating with brand powerhouses or superstars. These individuals have a laidout crowd and can advance the organization's items and administrations to another level.Distribution and supply chain management Apple has bewildering finishing costs per thing, keeping a sustained distribution with social responsibility. Competitive organizations like Huawei, Samsung, Sony, and Xiaomi experience all parts of the distribution assessment frameworks. Advancements in the ethical supply chain made it easier for customers to get their products from the organization's outlet. Apple advances its items and administrations through many distributional channels, including stock movement and individual selling. Concerning personal selling, respectful, enthusiastic, and profoundly enlightening agents in Apple stores furnish clients with all the fundamental data about the organization's items and ethical policies. These agents likewise convince possible clients to purchase Apple items with complete distribution setups.Communication Apple has made massive progress over these years by advancing phones and better contraptions. None of these associations needs to entangle what they deal with various competitors as they have an exciting extent of things and development viewpoints (Chakraborti, 2020). Apple and its social communication arranged a fundamental perception of public interest and worth frameworks to ensure thing quality. Compassion is just the capacity to figure out another person, to have the option to interface with them at a more profound level. It profounds into their deepest longing and needs to give them a product that enormously helps them to the point that they cannot survive without it (Meihan, 2021). Apple decided to get their clients a product that is socially helpful to them in communication before there might be going for its substitute. They picked quality products that are not difficult to utilize, perfect, and easy to guarantee that their clients were getting what they need without investing much energy into it.
  • 19. Conclusion To conclude Apple's marketing strategies, regardless of the brilliant degree of 33% distribution, there are more propositions for making customer change for adjusted features. They could have financially solidified quality and the best brand for distribution reasons in regular purchaser dedication. The affiliation plan when the advantages were selling of a thing is the standard subject for Apple to survey limit. Apple has made history with product planning to procedure execution. As such, Apple Inc. corporation widely understood that a famous firm for conveying a particular worth would, in the end, attract clients for future leadership. For countless years, the product utilization by Apple was basically about creating imaginative administrations and prices following the 'computerized center point' system globally. References Kundu, S., & Chakraborti, S. (2020, July 18). A comparative study of online consumer reviews of Apple iPhone across Amazon, Twitter, and Mouth Shut platforms. Electronic Commerce Research. https://link.springer.com/article/10.1007/s10660-020- 09429-w. Vliert, D. V. D. (2021, April 18). Apple iPhone: A Market Case Study. MacEwan University Student eJournal. https://journals.macewan.ca/muse/article/view/2010. He Meihan, (2021, March 22). Analysis of iPhone's marketing strategy. Analysis of iPhone's Marketing Strategy | Atlantis Press. Retrieved August 21, 2022, from https://www.atlantispress.com/proceedings/icfied-21/125954341 Lu, Bingyan. (2022, March 26).
  • 20. The market strategies of Apple in China. The Market Strategies of Apple in China | Atlantis Press. Retrieved August 21, 2022, from https://www.atlantispress.com/proceedings/icfied-22/125971966