The document outlines the responsibilities of a newly promoted health services manager at Three Mountains Regional Hospital regarding the analysis of ethical and legal dilemmas in healthcare. It emphasizes the importance of open communication and obtaining living wills from patients during the intake process to ensure their treatment preferences are respected. The document includes educational information on living wills, a template for patients to fill out, and a summary encouraging the completion of the living will to protect patient wishes in case of incapacitation.

1. Competency
Analyze ethical and legal dilemmas that healthcare workers may
encounter in the medical field.
Instructions
You have recently been promoted to Health Services Manager at
Three Mountains Regional Hospital, a small hospital located in
a mid-size city in the Midwest. Three Mountains is a general
medical and surgical facility with 400 beds. Last year there
were approximately 62,000 emergency visits and 15,000
admissions. More than 6,000 outpatient and 10,000 inpatient
surgeries were performed.
An important aspect of the provider/patient relationship pertains
to open communication and trust. Patients want to know that
their doctors and the support staff associated with their care
understand their wishes and will abide by them. Ideally, these
conversations happen well before an emergency or procedure
takes place; however, often times this information is missing
from a patient's file. As part of Three Mountains' initiative to
build trust with their patients, an increased emphasis has been
placed on obtaining living wills from the patient as part of the
intake process to ensure that the healthcare team has written
directives of the patient's wishes in case of incapacitation. You
will be creating a living will for a patient and provide
educational information as to why the patient should fill it out
during the admission process before a procedure.
Introduction:
Explain the definition of a living will and its key components.
This section will provide an educational overview of the
document for the patient.

2. Living Will Template:
Create a living will that can serve as a template to the patients.
This should cover the basic treatment issues such as
resuscitation, feeding tubes, ventilation, organ and tissue
donations, etc. Provide instructions in the template that can be
easily altered, depending on each patient's wishes.
Summary:
In this section, you will discuss the importance of this
document and encourage patients to complete it. Address how
this document ensures that a patient's wishes are known and
followed by the healthcare team.
NOTE
- APA formatting and proper grammar, punctuation, and form
required.