Competency Enablement Framework

1. WCS - Competency
Enablement Framework

2. WCS Differentiator
Domain
Competency
Practice Competency
Behavioral
Competency
Competency Enablement Framework – Overview
Vendor Selection
•Robust system to
host the assessment
•Lessons learnt from
past assessment
considered
Test Framework
•Around 35 questions of different complexities from
each practice/domain, etc
•Good randomized questionnaire repository
•Pilot testing before Go-Live
•Secure and separate individual login for each phase
KM Inputs
•Communication to individuals
•Availability of relevant
materials in KM portal
•Adequate time for preparation
& sufficient lead time before
each assessment
•Preparation of FAQ’s and
communication
•Hosting Chat sessions
2
• High Impact Communication
• Personal Effectiveness
• Building Relationships & Customer Orientation
• Persuasiveness
• Consultative selling ( For Sales Teams )
• Analytical Ability
FE, PE, IS, GRC, EA, BT
• Process overview
• Financial Acumen
• Technology in Business
• E6 Methodology
• Quantitative Analysis &
Reasoning Ability
Energy & Utilities
Retail & CPG
Telecom & T.
Equipments
Media & Publishing
Banking & Insurance

3. 3
CEF – A brief on individual competency areas
Domain Competency
• Focused on five key domains where we execute most of our consulting engagements
• Rich set of reference learning materials and questionnaire sourced from respective domain experts
• Learning materials and Questionnaire’s made available at Level-1 level of complexity.
• Individuals to choose 2 domains/verticals/service-lines of their choice through
the “Competency Assessment System (CAS)” before taking the assessment
Practice Competency
• Learning & assessment covers all six practices and sub-practices
• PE has four sub-practices - BPM, ITG, ITOS, SPI and FE has two sub-practices – SCM, HCM/MCQ,
F&A, which will all be considered as core practices from the assessment perspective
• The reference learning materials and questionnaire are sourced from the respective practice groups
to make the learning & assessment more objective.
• Learning materials & Questionnaire’s made available with different levels of complexity keeping in mind
the need of cross-practice learning opportunity provided as part of this exercise.
• Everyone is expected to take up the learning & assessment specific to their practice and also one
non-core practice from the remaining five practices, aimed at multi-skilling individual consultants

4. 4
CEF – A brief on individual competency areas
WCS Differentiator
• An identified set of WCS’s key differentiators, that are usually consequential to
most successful WCS engagements.
• They are Process overview, Financial Acumen, Technology in business e6 methodology,
Quantitative Analysis and Reasoning ability
Behavioral Competency
• To understand & evaluate certain set of basic behaviors of each consultant, which are very critical
while providing solutions to the customer and create an high impact and lasting relationship
• High Impact communication focuses on effective listening and clear communication (verbal and written)
• Personal effectiveness – Ability to take firm & quick decisions based on factual analysis of the situation
• Building relationship & customer orientation – Ability to network with people of all levels, manage
conflicts efficiently, understand the importance of customer commitment and deliveries
• Persuasiveness – Ability to design strategies/ideas that promote the concepts to stakeholders using the
available collaterals, people dynamics and influence the opinion of others
• Analytical Ability – To understand, link and analyze the given information to understand the
tasks/ deliverables before making a judgment.
• Situational analysis through telephonic discussion on a pre-defined scenario

5. Thank You