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PT. KONSTRUKSI INDO MACHINERY
• Established in 2012
• Strategic location in North Jakarta , proximity
to sea port which is area of Heavy Equipment
Company based
• Consists of experienced team who has a broad
knowledge in used heavy equipment trading,
rental, and reconditioning for more than 20
years
Company Profile
• Vision:
– To build SANY into one of the most exceptional and well-
respected brands of heavy machinery in Indonesia
• Mission:
– To penetrate all business segments (construction, mining,
industrial, logistics, engineering, port machinery, etc.)
– To maintain and improve SANY product quality in
alignment with Indonesian market conditions
– To actively contribute in Indonesia’s infrastructure
development
Vision & Mission
Product
Port Machinery
Reach Stacker Empty Container
Crawler Crane
Product
Product
Drilling Rig
Existing :
- Jakarta (Headquarter) - Palembang
- Balikpapan - Ketapang
- Batam - Morowali
- Surabaya
Branch Location
• Marketing&Sales
– 8 Marketing&Sales Executive
• After Sales & Product Support
– 1 Parts supervisor & 1 parts helper
– 13 Senior Mechanics
– 11 Junior Mechanics
• Each personnel has their own unit specialization
Sales Division Team
2013 – 2014 Sales Distribution
46%
41%
13%
Crawler Crane
Drilling Rig
Reach Staker
Our Clients
Our Clients
Our Clients
After-Sales Service Division
“Our Service is Yours”
EquipmentUnderWarranty
WARRANTY JOBS
- Preliminary Inspection
- Commissioning/Delivery Service
- Operational, Maintenance, Safety
Training
- First Inspection/ Maintenance
- Periodical Inspection/ Maintenance
- Final Warranty Inspection
- On-Call Warranty Claims
- Product Impovement/Campaign
Non-Profit
Cost Center
EquipmentNotUnder
Warranty
NON-WARRANTY JOBS
- Periodical Inspection/
Maintenance
- Repair Work (Customer
Request)
- Site Support (based upon
agreement)
- Overhaul/Reconditioning
- Parts Retail Service
- Exchange Component Program
Revenue/
Profit Center
After-Sales Service Function and Goal
Customer
Satisfaction =
Repeat Order
Service Commitment
Service Slogan: “Ours service is yours”
Reflects on our obsession for customers’ satisfaction
Service Commitment:
 24-hour Service Hotline
 Response time within 24 hours
 Arrive on scene within 6 hours*
 Readily available fast-moving spare parts
 Spare parts delivery within 24 hours*
 Free operational training and 3 periodical inspections within warranty
period
* Depending on traffic conditions and the time agreed with the customer, inside 200-kilometer radius from service
center; outside 200-kilometer radius arrival within 1-3 days. Spare parts availability and delivery times may vary
depending on their location and the component in question.
Equipment Population – By Product
0
10
20
30
40
50
60
Crawler Crane Drilling Rig Reachstaker
48
14
54
Supporting Facilities - Warehouse
Warehouse – Excellence in Service
Organizational
structure as
operational
needs
Reliable ERP
system to
support
operational
warehouse
Warehouse
guideline to
make sure
that every
employee is
working
according to
standards and
at their best
quality
Warehouse
infrastructure
standard
according to
SANY ‘s
requirements
Data analysis
to get the best
forecast
demand to
customer
support
excellence
and improve
the process
Warehouse Management System
PT KIM
Warehouse – Parts Availability
• Availability target is 80% based on
SANY standard
• The Parameter is level of parts
availability in the same day as
demand (PO) from customer
Data supported by
PT KIM runs SAP to support business integration
and help warehouse process such as purchasing,
inventory, daily IN-OUT transaction, database and
analitical
Training Program
• Internal Training
– Sany’s KPI Training Program (local)
– Equipment Diagnostic Training Program (Sany HQ)
– Semester Exams held by Sany HQ
• External Training
– Pre-Commissioning Training
– Operational Training
– Maintenance Training
– Safety Training
Purpose
• SANY brand awareness for the Indonesian
heavy equipment market
• To gain awareness of PT Konstruksi Indo
Machinery as the sole distributor of SANY
machinery in Indonesia
• Gain trust and confidence from our customers
and potential customers
Sany Standard Branding Guideline
Thank you.

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COMPANY PROFILE PT KONSTRUKSI INDO MACHINERY

  • 2. • Established in 2012 • Strategic location in North Jakarta , proximity to sea port which is area of Heavy Equipment Company based • Consists of experienced team who has a broad knowledge in used heavy equipment trading, rental, and reconditioning for more than 20 years Company Profile
  • 3. • Vision: – To build SANY into one of the most exceptional and well- respected brands of heavy machinery in Indonesia • Mission: – To penetrate all business segments (construction, mining, industrial, logistics, engineering, port machinery, etc.) – To maintain and improve SANY product quality in alignment with Indonesian market conditions – To actively contribute in Indonesia’s infrastructure development Vision & Mission
  • 7. Existing : - Jakarta (Headquarter) - Palembang - Balikpapan - Ketapang - Batam - Morowali - Surabaya Branch Location
  • 8. • Marketing&Sales – 8 Marketing&Sales Executive • After Sales & Product Support – 1 Parts supervisor & 1 parts helper – 13 Senior Mechanics – 11 Junior Mechanics • Each personnel has their own unit specialization Sales Division Team
  • 9. 2013 – 2014 Sales Distribution 46% 41% 13% Crawler Crane Drilling Rig Reach Staker
  • 13. After-Sales Service Division “Our Service is Yours”
  • 14. EquipmentUnderWarranty WARRANTY JOBS - Preliminary Inspection - Commissioning/Delivery Service - Operational, Maintenance, Safety Training - First Inspection/ Maintenance - Periodical Inspection/ Maintenance - Final Warranty Inspection - On-Call Warranty Claims - Product Impovement/Campaign Non-Profit Cost Center EquipmentNotUnder Warranty NON-WARRANTY JOBS - Periodical Inspection/ Maintenance - Repair Work (Customer Request) - Site Support (based upon agreement) - Overhaul/Reconditioning - Parts Retail Service - Exchange Component Program Revenue/ Profit Center After-Sales Service Function and Goal Customer Satisfaction = Repeat Order
  • 15. Service Commitment Service Slogan: “Ours service is yours” Reflects on our obsession for customers’ satisfaction Service Commitment:  24-hour Service Hotline  Response time within 24 hours  Arrive on scene within 6 hours*  Readily available fast-moving spare parts  Spare parts delivery within 24 hours*  Free operational training and 3 periodical inspections within warranty period * Depending on traffic conditions and the time agreed with the customer, inside 200-kilometer radius from service center; outside 200-kilometer radius arrival within 1-3 days. Spare parts availability and delivery times may vary depending on their location and the component in question.
  • 16. Equipment Population – By Product 0 10 20 30 40 50 60 Crawler Crane Drilling Rig Reachstaker 48 14 54
  • 18. Warehouse – Excellence in Service Organizational structure as operational needs Reliable ERP system to support operational warehouse Warehouse guideline to make sure that every employee is working according to standards and at their best quality Warehouse infrastructure standard according to SANY ‘s requirements Data analysis to get the best forecast demand to customer support excellence and improve the process Warehouse Management System PT KIM
  • 19. Warehouse – Parts Availability • Availability target is 80% based on SANY standard • The Parameter is level of parts availability in the same day as demand (PO) from customer Data supported by PT KIM runs SAP to support business integration and help warehouse process such as purchasing, inventory, daily IN-OUT transaction, database and analitical
  • 20. Training Program • Internal Training – Sany’s KPI Training Program (local) – Equipment Diagnostic Training Program (Sany HQ) – Semester Exams held by Sany HQ • External Training – Pre-Commissioning Training – Operational Training – Maintenance Training – Safety Training
  • 21. Purpose • SANY brand awareness for the Indonesian heavy equipment market • To gain awareness of PT Konstruksi Indo Machinery as the sole distributor of SANY machinery in Indonesia • Gain trust and confidence from our customers and potential customers

Editor's Notes

  1. Map
  2. Training Matrix