This document outlines a 5-week roadmap to optimize an employee training and engagement program. Week 1 involves setting training goals. Week 2 focuses on creating interactive training content using techniques like gamification and digital storytelling. Week 3 leverages workplace training software for adoption and management. Week 4 schedules training sessions through various methods. Week 5 uses employee feedback surveys to measure training effectiveness and observe behavioral changes. The overall goal is to improve customer response times and retention through an enhanced employee training program.