SlideShare a Scribd company logo
Community
Agenda   • Defining community  • Why bother?  • Community manager jobs  • Guiding principles
In human communities, intent, belief, resources, preferences, needs, risks, and a number of other conditions may be present and common, affecting the identity of the participants and their degree of cohesiveness.
“In person” communities
Social media and social networking
Corporate or customer communities
Virtual communities
Why companies engage with and set up communities   • People: gives people a place to engage with
your company
  • Product Innovation: get product feedback
  • Collaboration: work together to solve issues
 or come up with new ideas
  • Advocacy: help you grow advocates for
your products from outside the company
  • Brand Loyalty: engagement can drive a tremendous amount of loyalty for your products
A selection of motivations for participation   • Social/Fun/Passion/Status  • Learning/Skills/Work/Financial
Why do people participate in communities?   • Motivation is complex (multiple influences)  • If people aren't motivated, they won't participate  • Promotion must take motivation into account
The role of the community manager   • Ongoing facilitation  • Monitoring and enabling participation  • Content creation & management  • Evangelism  • Community Evolution
Some community manager skills Patience Networking Communication Facilitation Technical Skills Marketing Self-motivation Drive and resilience Organization
SOme Guiding Principles and Best Practices
Be excellent to each other
The community owns itself
BE HUMAN
Have fun
SO...
(No header)   • Mirror the community’s motivations and passions in your own behaviour  • Engage with your community on a human level every day  • Nurture participation  • Think ahead, measure your past efforts  • Have fun!
Community

More Related Content

What's hot

AM4: How to be a better leader
AM4: How to be a better leaderAM4: How to be a better leader
Annual Report Inserts
Annual Report InsertsAnnual Report Inserts
Annual Report Inserts
Emily Cardino
 
Haute Honors 2015 - Winners and Finalists
Haute Honors 2015 - Winners and FinalistsHaute Honors 2015 - Winners and Finalists
Haute Honors 2015 - Winners and Finalists
Jessica Mathews
 
Cool volunteer
Cool volunteerCool volunteer
Cool volunteer
rajendraking
 
Meetup Eventful Volunteers March 11
Meetup Eventful Volunteers March 11Meetup Eventful Volunteers March 11
Meetup Eventful Volunteers March 11
Jean McAuliffe
 
Hautepreneurs 2014 Haute Honors Award Winners and Finalists
Hautepreneurs 2014 Haute Honors Award Winners and FinalistsHautepreneurs 2014 Haute Honors Award Winners and Finalists
Hautepreneurs 2014 Haute Honors Award Winners and Finalists
Jessica Mathews
 
Engaging Millennials as Donors
Engaging Millennials as DonorsEngaging Millennials as Donors
Engaging Millennials as Donors
Lindsey Hardegree
 
Creating City as Destination
Creating City as DestinationCreating City as Destination
Creating City as Destination
Widodo Heru Santoso
 
Activist presentation 1212
Activist presentation 1212Activist presentation 1212
Activist presentation 1212
Carla Ferreira
 
Our spaces their spaces: Engaging young people online
Our spaces their spaces: Engaging young people onlineOur spaces their spaces: Engaging young people online
Our spaces their spaces: Engaging young people online
YouthNet
 
Waqar Ali-M.A prev-2k20/MMC/59-Self marketing tips
Waqar Ali-M.A prev-2k20/MMC/59-Self marketing tipsWaqar Ali-M.A prev-2k20/MMC/59-Self marketing tips
Waqar Ali-M.A prev-2k20/MMC/59-Self marketing tips
WaqarAliSoomro2
 
Recruiting Volunteers & Board Members Online (includes LinkedIn)- Darian Rodr...
Recruiting Volunteers & Board Members Online (includes LinkedIn)- Darian Rodr...Recruiting Volunteers & Board Members Online (includes LinkedIn)- Darian Rodr...
Recruiting Volunteers & Board Members Online (includes LinkedIn)- Darian Rodr...
Social Media for Nonprofits
 
PM1: Messy relationships – fundraising and beneficiary/customer/donor muddle
PM1: Messy relationships – fundraising and beneficiary/customer/donor muddlePM1: Messy relationships – fundraising and beneficiary/customer/donor muddle
PM1: Messy relationships – fundraising and beneficiary/customer/donor muddle
NCVO - National Council for Voluntary Organisations
 
UX Australia 2015 - Making the complex simple for World Vision Australia
UX Australia 2015 - Making the complex simple for World Vision AustraliaUX Australia 2015 - Making the complex simple for World Vision Australia
UX Australia 2015 - Making the complex simple for World Vision Australia
Dion Wise
 
More Money, Fewer Problems (SXSWedu Panel Picker Pitch Deck)
More Money, Fewer Problems (SXSWedu Panel Picker Pitch Deck)More Money, Fewer Problems (SXSWedu Panel Picker Pitch Deck)
More Money, Fewer Problems (SXSWedu Panel Picker Pitch Deck)
Nadia Williams
 
What are community managers and what makes a good one?
What are community managers and what makes a good one?What are community managers and what makes a good one?
What are community managers and what makes a good one?
Venessa Paech
 
AM6: Winning hearts and minds – using theory of
AM6: Winning hearts and minds – using theory ofAM6: Winning hearts and minds – using theory of
AM6: Winning hearts and minds – using theory of
NCVO - National Council for Voluntary Organisations
 
Gen-Z Is the Future! Why Youth Volunteering Can Be the Secret to Campaign Suc...
Gen-Z Is the Future! Why Youth Volunteering Can Be the Secret to Campaign Suc...Gen-Z Is the Future! Why Youth Volunteering Can Be the Secret to Campaign Suc...
Gen-Z Is the Future! Why Youth Volunteering Can Be the Secret to Campaign Suc...
CallHub
 
PM5: Digital will transform your organisation
PM5: Digital will transform your organisationPM5: Digital will transform your organisation
PM5: Digital will transform your organisation
NCVO - National Council for Voluntary Organisations
 
Back to the Future for Associations
Back to the Future for AssociationsBack to the Future for Associations
Back to the Future for Associations
Mariner Management / Peggy Hoffman
 

What's hot (20)

AM4: How to be a better leader
AM4: How to be a better leaderAM4: How to be a better leader
AM4: How to be a better leader
 
Annual Report Inserts
Annual Report InsertsAnnual Report Inserts
Annual Report Inserts
 
Haute Honors 2015 - Winners and Finalists
Haute Honors 2015 - Winners and FinalistsHaute Honors 2015 - Winners and Finalists
Haute Honors 2015 - Winners and Finalists
 
Cool volunteer
Cool volunteerCool volunteer
Cool volunteer
 
Meetup Eventful Volunteers March 11
Meetup Eventful Volunteers March 11Meetup Eventful Volunteers March 11
Meetup Eventful Volunteers March 11
 
Hautepreneurs 2014 Haute Honors Award Winners and Finalists
Hautepreneurs 2014 Haute Honors Award Winners and FinalistsHautepreneurs 2014 Haute Honors Award Winners and Finalists
Hautepreneurs 2014 Haute Honors Award Winners and Finalists
 
Engaging Millennials as Donors
Engaging Millennials as DonorsEngaging Millennials as Donors
Engaging Millennials as Donors
 
Creating City as Destination
Creating City as DestinationCreating City as Destination
Creating City as Destination
 
Activist presentation 1212
Activist presentation 1212Activist presentation 1212
Activist presentation 1212
 
Our spaces their spaces: Engaging young people online
Our spaces their spaces: Engaging young people onlineOur spaces their spaces: Engaging young people online
Our spaces their spaces: Engaging young people online
 
Waqar Ali-M.A prev-2k20/MMC/59-Self marketing tips
Waqar Ali-M.A prev-2k20/MMC/59-Self marketing tipsWaqar Ali-M.A prev-2k20/MMC/59-Self marketing tips
Waqar Ali-M.A prev-2k20/MMC/59-Self marketing tips
 
Recruiting Volunteers & Board Members Online (includes LinkedIn)- Darian Rodr...
Recruiting Volunteers & Board Members Online (includes LinkedIn)- Darian Rodr...Recruiting Volunteers & Board Members Online (includes LinkedIn)- Darian Rodr...
Recruiting Volunteers & Board Members Online (includes LinkedIn)- Darian Rodr...
 
PM1: Messy relationships – fundraising and beneficiary/customer/donor muddle
PM1: Messy relationships – fundraising and beneficiary/customer/donor muddlePM1: Messy relationships – fundraising and beneficiary/customer/donor muddle
PM1: Messy relationships – fundraising and beneficiary/customer/donor muddle
 
UX Australia 2015 - Making the complex simple for World Vision Australia
UX Australia 2015 - Making the complex simple for World Vision AustraliaUX Australia 2015 - Making the complex simple for World Vision Australia
UX Australia 2015 - Making the complex simple for World Vision Australia
 
More Money, Fewer Problems (SXSWedu Panel Picker Pitch Deck)
More Money, Fewer Problems (SXSWedu Panel Picker Pitch Deck)More Money, Fewer Problems (SXSWedu Panel Picker Pitch Deck)
More Money, Fewer Problems (SXSWedu Panel Picker Pitch Deck)
 
What are community managers and what makes a good one?
What are community managers and what makes a good one?What are community managers and what makes a good one?
What are community managers and what makes a good one?
 
AM6: Winning hearts and minds – using theory of
AM6: Winning hearts and minds – using theory ofAM6: Winning hearts and minds – using theory of
AM6: Winning hearts and minds – using theory of
 
Gen-Z Is the Future! Why Youth Volunteering Can Be the Secret to Campaign Suc...
Gen-Z Is the Future! Why Youth Volunteering Can Be the Secret to Campaign Suc...Gen-Z Is the Future! Why Youth Volunteering Can Be the Secret to Campaign Suc...
Gen-Z Is the Future! Why Youth Volunteering Can Be the Secret to Campaign Suc...
 
PM5: Digital will transform your organisation
PM5: Digital will transform your organisationPM5: Digital will transform your organisation
PM5: Digital will transform your organisation
 
Back to the Future for Associations
Back to the Future for AssociationsBack to the Future for Associations
Back to the Future for Associations
 

Viewers also liked

Oliva romina passivevoice[1]
Oliva romina passivevoice[1]Oliva romina passivevoice[1]
Oliva romina passivevoice[1]
Instituto Chileno Norteamericano
 
Present perfect
Present perfectPresent perfect
Football
FootballFootball
Football
girishenoy92
 
Pasadosimpleypasadocontinuo
PasadosimpleypasadocontinuoPasadosimpleypasadocontinuo
Pasadosimpleypasadocontinuo
Instituto Chileno Norteamericano
 
Presentesimpleypresentecontinuo
PresentesimpleypresentecontinuoPresentesimpleypresentecontinuo
Presentesimpleypresentecontinuo
Instituto Chileno Norteamericano
 
Introduction to influencer programmes
Introduction to influencer programmesIntroduction to influencer programmes
Introduction to influencer programmes
Sophie Adams
 
Juegos para aprender inglés - 1
Juegos para aprender inglés - 1Juegos para aprender inglés - 1
Juegos para aprender inglés - 1
Instituto Chileno Norteamericano
 
Pasadosimpleypasadocontinuo
PasadosimpleypasadocontinuoPasadosimpleypasadocontinuo
Pasadosimpleypasadocontinuo
Instituto Chileno Norteamericano
 

Viewers also liked (8)

Oliva romina passivevoice[1]
Oliva romina passivevoice[1]Oliva romina passivevoice[1]
Oliva romina passivevoice[1]
 
Present perfect
Present perfectPresent perfect
Present perfect
 
Football
FootballFootball
Football
 
Pasadosimpleypasadocontinuo
PasadosimpleypasadocontinuoPasadosimpleypasadocontinuo
Pasadosimpleypasadocontinuo
 
Presentesimpleypresentecontinuo
PresentesimpleypresentecontinuoPresentesimpleypresentecontinuo
Presentesimpleypresentecontinuo
 
Introduction to influencer programmes
Introduction to influencer programmesIntroduction to influencer programmes
Introduction to influencer programmes
 
Juegos para aprender inglés - 1
Juegos para aprender inglés - 1Juegos para aprender inglés - 1
Juegos para aprender inglés - 1
 
Pasadosimpleypasadocontinuo
PasadosimpleypasadocontinuoPasadosimpleypasadocontinuo
Pasadosimpleypasadocontinuo
 

Similar to Community

Do good do better (Draft)
Do good do better (Draft)Do good do better (Draft)
Do good do better (Draft)
Robin Low
 
Social Innoavation
Social InnoavationSocial Innoavation
Social Innoavation
ventureneer
 
Epilife Consulting Inc. overview presentation
Epilife Consulting Inc. overview presentationEpilife Consulting Inc. overview presentation
Epilife Consulting Inc. overview presentation
Epilife_Consulting
 
Community Engagement 101
Community Engagement 101Community Engagement 101
Community Engagement 101
RecruitDC
 
Social Media for Improved Performance & Collaboration
Social Media for Improved Performance & CollaborationSocial Media for Improved Performance & Collaboration
Social Media for Improved Performance & Collaboration
Brent MacKinnon
 
Growing future leaders with social technologies
Growing future leaders with social technologiesGrowing future leaders with social technologies
Growing future leaders with social technologies
Todd Nilson
 
2016-11-03 Building Disruptive CSR
2016-11-03 Building Disruptive CSR2016-11-03 Building Disruptive CSR
2016-11-03 Building Disruptive CSR
Raffa Learning Community
 
When the Traditional Communications Office is No Longer Enough
When the Traditional Communications Office is No Longer EnoughWhen the Traditional Communications Office is No Longer Enough
When the Traditional Communications Office is No Longer Enough
4Good.org
 
W Flanagan Cci2012
W Flanagan Cci2012W Flanagan Cci2012
W Flanagan Cci2012
WendyFlanagan
 
4 Key Components to Winning CSR This 2017 (Webinar)
4 Key Components to Winning CSR This 2017 (Webinar) 4 Key Components to Winning CSR This 2017 (Webinar)
4 Key Components to Winning CSR This 2017 (Webinar)
CyberGrants
 
Talent Attraction and Employer Branding by Leveraging Online Talent Communities
Talent Attraction and Employer Branding by Leveraging Online  Talent CommunitiesTalent Attraction and Employer Branding by Leveraging Online  Talent Communities
Talent Attraction and Employer Branding by Leveraging Online Talent Communities
Gautam Ghosh
 
All "A Twitter" Over Social Networking Pt 2
All "A Twitter" Over Social Networking Pt 2All "A Twitter" Over Social Networking Pt 2
All "A Twitter" Over Social Networking Pt 2
University of Michigan Taubman Health Sciences Library
 
Evolution of PR
Evolution of PREvolution of PR
Evolution of PR
Digital Idea Media
 
Creating Revenue Through Social Enterprise: A Workshop for the Center for Non...
Creating Revenue Through Social Enterprise: A Workshop for the Center for Non...Creating Revenue Through Social Enterprise: A Workshop for the Center for Non...
Creating Revenue Through Social Enterprise: A Workshop for the Center for Non...
Geri Stengel
 
Social responsibility campaigns
Social responsibility campaignsSocial responsibility campaigns
Social responsibility campaigns
Marjorie Marr
 
proyect accouting.pptx
proyect accouting.pptxproyect accouting.pptx
proyect accouting.pptx
pierre diaz
 
Developing a Social Media Plan
Developing a Social Media PlanDeveloping a Social Media Plan
Developing a Social Media Plan
ifPeople
 
Social recruiting india social summit 2012 by gautamghosh
Social recruiting india social summit 2012 by gautamghoshSocial recruiting india social summit 2012 by gautamghosh
Social recruiting india social summit 2012 by gautamghosh
Gautam Ghosh
 
Social Recruiting - Gautam Ghosh, BraveNew Talent at the IndiaSocial Summit 2012
Social Recruiting - Gautam Ghosh, BraveNew Talent at the IndiaSocial Summit 2012Social Recruiting - Gautam Ghosh, BraveNew Talent at the IndiaSocial Summit 2012
Social Recruiting - Gautam Ghosh, BraveNew Talent at the IndiaSocial Summit 2012
India Social
 

Similar to Community (20)

Do good do better (Draft)
Do good do better (Draft)Do good do better (Draft)
Do good do better (Draft)
 
Social Innoavation
Social InnoavationSocial Innoavation
Social Innoavation
 
Epilife Consulting Inc. overview presentation
Epilife Consulting Inc. overview presentationEpilife Consulting Inc. overview presentation
Epilife Consulting Inc. overview presentation
 
Community Engagement 101
Community Engagement 101Community Engagement 101
Community Engagement 101
 
Social Media for Improved Performance & Collaboration
Social Media for Improved Performance & CollaborationSocial Media for Improved Performance & Collaboration
Social Media for Improved Performance & Collaboration
 
Growing future leaders with social technologies
Growing future leaders with social technologiesGrowing future leaders with social technologies
Growing future leaders with social technologies
 
2016-11-03 Building Disruptive CSR
2016-11-03 Building Disruptive CSR2016-11-03 Building Disruptive CSR
2016-11-03 Building Disruptive CSR
 
When the Traditional Communications Office is No Longer Enough
When the Traditional Communications Office is No Longer EnoughWhen the Traditional Communications Office is No Longer Enough
When the Traditional Communications Office is No Longer Enough
 
W Flanagan Cci2012
W Flanagan Cci2012W Flanagan Cci2012
W Flanagan Cci2012
 
4 Key Components to Winning CSR This 2017 (Webinar)
4 Key Components to Winning CSR This 2017 (Webinar) 4 Key Components to Winning CSR This 2017 (Webinar)
4 Key Components to Winning CSR This 2017 (Webinar)
 
Talent Attraction and Employer Branding by Leveraging Online Talent Communities
Talent Attraction and Employer Branding by Leveraging Online  Talent CommunitiesTalent Attraction and Employer Branding by Leveraging Online  Talent Communities
Talent Attraction and Employer Branding by Leveraging Online Talent Communities
 
All "A Twitter" Over Social Networking Pt 2
All "A Twitter" Over Social Networking Pt 2All "A Twitter" Over Social Networking Pt 2
All "A Twitter" Over Social Networking Pt 2
 
Evolution of PR
Evolution of PREvolution of PR
Evolution of PR
 
Creating Revenue Through Social Enterprise: A Workshop for the Center for Non...
Creating Revenue Through Social Enterprise: A Workshop for the Center for Non...Creating Revenue Through Social Enterprise: A Workshop for the Center for Non...
Creating Revenue Through Social Enterprise: A Workshop for the Center for Non...
 
Social responsibility campaigns
Social responsibility campaignsSocial responsibility campaigns
Social responsibility campaigns
 
proyect accouting.pptx
proyect accouting.pptxproyect accouting.pptx
proyect accouting.pptx
 
Developing a Social Media Plan
Developing a Social Media PlanDeveloping a Social Media Plan
Developing a Social Media Plan
 
Social recruiting india social summit 2012 by gautamghosh
Social recruiting india social summit 2012 by gautamghoshSocial recruiting india social summit 2012 by gautamghosh
Social recruiting india social summit 2012 by gautamghosh
 
Social Recruiting - Gautam Ghosh, BraveNew Talent at the IndiaSocial Summit 2012
Social Recruiting - Gautam Ghosh, BraveNew Talent at the IndiaSocial Summit 2012Social Recruiting - Gautam Ghosh, BraveNew Talent at the IndiaSocial Summit 2012
Social Recruiting - Gautam Ghosh, BraveNew Talent at the IndiaSocial Summit 2012
 
 

Community

  • 2. Agenda • Defining community • Why bother? • Community manager jobs • Guiding principles
  • 3. In human communities, intent, belief, resources, preferences, needs, risks, and a number of other conditions may be present and common, affecting the identity of the participants and their degree of cohesiveness.
  • 5. Social media and social networking
  • 6. Corporate or customer communities
  • 8. Why companies engage with and set up communities • People: gives people a place to engage with your company • Product Innovation: get product feedback • Collaboration: work together to solve issues or come up with new ideas • Advocacy: help you grow advocates for your products from outside the company • Brand Loyalty: engagement can drive a tremendous amount of loyalty for your products
  • 9. A selection of motivations for participation • Social/Fun/Passion/Status • Learning/Skills/Work/Financial
  • 10. Why do people participate in communities? • Motivation is complex (multiple influences) • If people aren't motivated, they won't participate • Promotion must take motivation into account
  • 11. The role of the community manager • Ongoing facilitation • Monitoring and enabling participation • Content creation & management • Evangelism • Community Evolution
  • 12. Some community manager skills Patience Networking Communication Facilitation Technical Skills Marketing Self-motivation Drive and resilience Organization
  • 13. SOme Guiding Principles and Best Practices
  • 14. Be excellent to each other
  • 18. SO...
  • 19. (No header) • Mirror the community’s motivations and passions in your own behaviour • Engage with your community on a human level every day • Nurture participation • Think ahead, measure your past efforts • Have fun!