The document discusses communication, defining it as the exchange of information through words, sounds, signs or behaviors. It outlines models of communication including the sender, channel, message, receiver, and feedback loop. The document also examines reasons for communication breakdown, such as stereotyping, and barriers to effective communication like process, physical, semantic and psychosocial barriers. Additionally, it provides ways to improve communication including connecting, listening, communicating and speaking, as well as discussing verbal and non-verbal cues.

1. COMMUNICATION
BREAKDOWN

2. COMMUNICATION- is the act or
process of word, sounds, signs, or
behavior to express on exchange
information or to express your ideas,
thoughts, feelings to someone else.

3. MODELS OF COMMUNICATION
FEEDBACK
 SENDER CHANNEL RECEIVER
MESSAGE

4. Reason for Communication Failure or
Communication Breakdown:
STEREOTYPING - when we talk about the
attitudes or make judgments about people.

5. BARRIERS TO EFFECTIVE
COMMUNICATION
1.PROCESS BARRIERS
2.PHYSICAL BARRIERS
3.SEMANTIC BARRIERS
4.PSYCHOSOCIAL BARRIERS

6. WAYS TO EFFECTIVE COMMUNICATION
1. CONNECT
2. LISTEN
3.COMMUNICATE
4.SPEAK

7. 3 TYPES OF VERBAL CUES
1. EMPHASIS CUES
2. ORGANIZATIONAL CUES
3. MANNERISM CUES

8. Non- Verbal Communication – is the act of
communicating other people without the use of our
tongue or orally but instead using gestures, body
languages and facial expressions.