Presentation on communication

1. PROFESSIONAL ATTITUDES
AND COMMUNICATIONS

2. COMMUNICATION SKILLS
 NON VERBAL COMMUNICATION
1. Eye contact
2. Touching
3. Appearance
4. Listening Skills
5. Verbal skills
6. Attitude

3. COMMUNICATION WITH PATIENTS
 ADDRESSING THE PATIENT
1. GREET THE PATIENT WITH THEIR NAMES
PROPERLY AND POLITELY.
2. GREET WITH A SMILE
3. KNOWING THEIR REQUEST FORM
4. CHECKING THE EXAMINATION NEED TO BE DONE
5. REMEMBER TO ASSESS THE PATIENT THROUGH
COMMUNICATION

4. AGE SPECIFIC CARE AND
COMMUNICATION
1. Neonates and infant(Birth to 1 years)
 These includes from birth to the age of 1
 They are mostly influenced by the
radiographer’s face, voice and touch.
 The radiographer must have a smiling face
and soothing voice so that the child
patients won’t fear them
 The parents are needed to be involved in
the examination as much as possible.

5. 2.TODDLER (1-2 Years)
 Since toddlers can communicate using only two or
three words sentences so it quite difficult
 They have a great fear of interacting with new
people
 They are very attached to their parents and relatives
 Use behaviors which are friendly but firm approach
 Try calling them with their nicknames or their names
which are called at home.
 Try to distract them during the examination

6. 3. PRESCHOOLERS (3-5 YEAR)
 Since they are school going
children they are quite smart and
active
 We should encourage them to
cooperate as much as possible
 Give them a very simple
explanation.
 Also tell them the reason why you
are taking the xray examination
 If needed parents may involve in
the examination

7. 4. SCHOOL AGE (6-12 YEARS)
 They think logically about
what they see and touch
 Be honest to them
 Give a simple and clear
explanation to them
 Ask them if they feel any
discomfort or pain in their
affected part of the body

8. 5. Adolescent (13-18 years)
 They may be young adults
under some circumstances but
they can be frightened and
confused in some situations
 Show empathy towards them
 Modesty and privacy are the
most important
 The radiographer must politely
and respectful give a brief
explanation to the adolescent

9. 6.Young adult (19-45 years)
 young adults are searching for
and finding their place in
society.
 They may be struggling with
moving from dependency to
roles of responsibility with
marriage, children, and the
care of aging parents.
 Tailor your Instructions and
explanation about the
procedure to their level of
understanding.

10. 7. Middle Adult (46-64 years)
 They may be experiencing
lifestyle changes as well as
changes that affect them
physically and cognitively.
 Toward the end of this stage,
there may be visual and
hearing loss, decreased short –
term memory, decreased
balance and coordination, loss
of bone mass and skeletal
heights, loss of skin elasticity
etc.
 Allow them to make choices
and involve them as much as
possible in the examination.

11. 8. Late Adult (65-79 years ) and
old Adult (80 years and older)
 some elderly patients are quite
active and healthy, while others
may be debilitated because of
chronic illness and require
special care.
 elderly patients may require
special attention because of the
many physical problems that
often accompany aging.
 It is important to assess your
own attitudes toward older
adults and aging.

12. SPECIAL COMMUNICATION
 Blind
 Deaf
 Mute
 Patient who don’t speak the English language

13.  Patients Who Do Not Speak English
 *Most large hospitals now have a service that will arrange for
an interpreter when necessary.
 *In many cases, certified interpreters are “on call” And come
immediately when needed.
 *The interpreter will translate as you speak or as soon as you
have finished a sentence.
 *Telephone translation services are available.

14.  The Hearing Impaired
 *Many health care providers tend to
treat deaf patients and those with
some hearing loss essentially the
same.
 *Certain rules help in communication
with individuals who have hearing
loss:
 . Get the patient’s attention before
starting to speak.
 . Avoid noisy background situations.
 . Be patient.

15.  Deafness
 * The deaf patient presents a challenge unlike that of one
with a hearing loss.
 *Some deaf people are adept at lip reading and are able
to speak, at least to a limited degree.
 *Be sure that writing materials are available and that the
patient’s writing arm is free.

16.  Inability To Speak
 *Aphasia:
 It is defined as a defect or loss of language function in
which comprehension or expression of words is impaired
as a result of injury to language centers in the brain.
 *The stroke patient who is unable to speak may also be
unable to write.
 *For this reason, it is often helpful to ask the nursing
staff how they have been able to communicate with the
patient.

17. THANK YOU 😊

18. Presented By
Marbahun Jala Kharbhih
Nabam Neku
BSC MIT 3RD SEMESTER 2023