The document outlines a course plan for a Communication Skills subject taught by William Muffee. It includes 52 lectures over topics such as forms of communication, barriers to communication, and developing various skills. Students must complete 4 assignments, 4 tests, and 20 presentations. The main objective is to enable students to present themselves properly in public and interviews. Assignments include examining cultural differences in business and identifying problems in the college. Presentation topics cover communication in organizations, technology, and effective skills. Activities involve discussing newspaper articles. Students are assessed based on their presentations, tests, assignments, and course participation.

1. Punjab College of Technical Education Ludhiana
COURSE - PLAN
Name of Teacher: William Muffee Subject Name: Communication Skills
Subject Code: BC- 105 Assignments: 4
Total Lectures: 52 Tests: 4
Presentations: 20 Activities: 3
Case Studies: 4
Lecture Course Contents Assignment Test Activity
No.
1 General introduction – Syllabus,
assignments, tests and class
presentation
2 Business communication – Definition
and meaning, importance, frequency
3 A model of Communication process –
Encoding and decoding
4 Forms of Organisational communication
–Internal and External, Formal and
Informal
5 Medium of communication – Oral
communication, written communication
6 The Communication environment – sign
detection, sensory limitations selective
perception
7 The communication process – Reception Assignment -
of signals – use of the Brain and the 1
role of filters
8 Importance of communication
9 Effective communication
10 Test
-1
11 Barriers of communication
12 Barriers of communication cont’d
13 Activity 1
Essential of effective communication –
the 7Cs of communication
14 The importance of Non-verbal
communication (N.V.C)
Case study
15 Writing Internal memos, fax, e-mail and
intercom
16 Writing external letters – Sales letters
17 Designing and writing C.V
18 Writing job applications
19 Preparation for Interviews – the
interviewer
20 Preparation for Interviews – the Assignment -
interviewee 2
21 Activity 2
22 Paragraph writing - 1

2. 23 Test -
2
24 Paragraph writing - 2
25 Grammar – contextual usage of word
26 Grammar - Spelling
27 Drafting of Advertisements
28 Drafting of Notice
29 Activity
Case study 2
30 Developing Learning Skills
31 Developing Learn Reading Skills
32 Developing writing Skills Assignment -
3
33 Developing listening Skills - 1
34 Developing listening Skills - 2
35 Test -
3
36 Group Discussion - 1
37 Case study 3
38 Extempore practice - 1 Assignment -
4
39 Extempore practice - 2
40 Test -
4
41 Activity 3
42 Revision
43 Revision
44 Revision
45 Revision
46 Revision
47 Revision
48 Revision
49 Revision
50 Viva
51 Revision
52 Revision
Objective: The main objective of this course is to enable the students to be able to present
themselves properly in public, during any presentations and/or interviews
Assignments:
The students must do these assignments and submit for marking. The assignments form
part of the students’ continuous assessment.
1 Carefully examine the problems of cultural and language differences in a company
environment
2 Explain the Technology of Business Communication
3 Reporting in a Company Environment
4 Identify any problem in your college and write a letter to the administration pointing out the
problem
5 An e-assignment shall be forwarded to the students during the second week of the course

3. Presentation topics
1. An Organisation’s Communication Network
2. The usefulness of current Communication devices
3. The difference between internal and external communication
4. Barriers to Communication
5. Forms of Written communication
6. Internal Reporting
7. Information Technology
8. Forms of Verbal Communication
9. Business Ethics
10. Effective Training and Staff development
11. Effective Presentation skills
12. The role of careful negotiation in management success
13. Salesmanship and customer relation
14. Communication and effective labour management
15. The inter-relationship between transportation and communication
16. The importance of the 7Cs of communication
17. The relationship between information and data
18. The concept of Information warfare
19. The relationship between body language , gestures and formal communication
20. The effective use of the library
Activity:. Discussion of current newspaper articles (in
addition to other exercises)
Internal Break Up:
Total Marks: 40
Marks
 Presentation 10
 Test 10
 Assignment 5
 MSE 15
Total 40
References:

4. 1. Lesikar R.V Petit J.D, Business Communication, All India Traveler Bookseller
2. C.S. Rayudu Communication
3. M.V. Rodriques Effective Communication
4. Reuban Ray Communication Today
5. Herta A Murphy Effective Business Communication