The communication system of any country plays an important role. In today’s world media is taken s the forth pillar of the state.

1. COMMUNICATION IN ETISALAT
BY:
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2. INTRODUCTION
 The communication system of any country plays
an important role. In today’s world media is
taken s the forth pillar of the state.
 Communication system is very important in
every aspect of life like business, information,
current affairs, interaction, helping students,
knowledge and awareness, gate keeping,
interpretation and entertainment

3. PROJECT/RESEARCH QUESTION
 What are the problems in communication
with customers?
 What impact does this problem to the
employees?
 How could it be improved in future?
 How better the customers could serve?
 Hoe to increase communication between
Etisalat and its customers?
 What are the technical problems?

4. LITERATURE REVIEW
 The company Etisalat is facing critical
situation in doing business while facing
problems of bad internet service
 The company should focus on all the factors
rather than focusing a single factor as
important
 Focusing on all the factors will lead the
company to long-term aspirations.
 The communication system of the Etisalat is
very weak

5. METHODOLOGY
 Methodology for this study needs multi data
collection method as research questions
should clearly answer in the study.
 The main method of research is qualitative
but with little survey and I will use different
secondary sources of information to
understand the problem and its reasons for
example I used many examples in literature
review

6. DISCUSSION OF ISSUES IDENTIFIED
 Etisalat, one of the largest mobile network
service companies of the world, faced huge
problems in satisfying the customers as it
provides slow and bad service to the
customers.
 The reasons of problems identified in lack
of communication is still unidentified as one
of the IT officer told in the interview that
Etisalat always try its best to solve
customer problem as soon as possible

7. RECOMMENDATIONS
 Etisalat is the largest telecommunication
company of the UAE and provide mobile
networks along with internet services.
 Being a largest company of the region,
Etisalat must concentrate on the issues
especially those which have directly impact
on the employees.
 Customers are the most important part of
any company and if the customers are not
satisfied with the services, the company will
lead to the failure

8. CONCLUSIONS
 It is concluded throughout the
study that being a largest
telecommunication company,
Etisalat should consider the
discussed issues as more
important than any other issue.
 The main focus of the research
was to highlight the problems in
communication with the
customers as mention in the
introduction.
 The study revealed many
problems in communication
system of Etisalat in
communicating with the