Communicating technical information
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This document provides guidance on communicating technical email information to audiences unfamiliar with the tool. It recommends producing a leaflet explaining key email features like using CC and BCC, organizing messages by importance and confidentiality, managing contacts, creating signatures, attaching or embedding files, and organizing messages into folders. The document also suggests using screenshots and explanations to illustrate these concepts for novice users.
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Communicating technical information
- 1. COMMUNICATING TECHNICAL INFORMATION TO A SPECIFIED AUDIENCE Unit 1 Communication and Employability Skills
- 2. Dummies Guide to email Produce a leaflet aimed at people who are unfamiliar with email
- 3. Features of email 1. Use of cc and bcc 2. High and low importance 3. Level of confidentiality 4. Address book/contacts 5. Create a professional signature 6. Multiple attachments/zipped or embedded files 7. Folders to organise mail
- 4. Use screenshots and explanations In the example on the left you can see that CC has been used. This is a way of letting another person know that an email has been sent which may be of interest to them. You can also see that an attachment has been added this enables the sender to include other information in various types of document.