E-Commerce applications use reputation-based trust models based on the feedback comments and ratings gathered. The “all better Reputation” problem for the sellers has become very huge because a buyer
facing problem to choose truthful sellers. This paper proposes a new model “CommTrust” to valuate trust
by mining feedback comments that uses buyer comments to calculate reputation scores using multidimensional
trust model. An algorithm is proposed to mine feedback comments for dimension weights,
ratings, which combine methods of topic modeling, natural language processing and opinion mining. This model has been experimenting with the dataset which includes various user level feedback comments that are obtained on various products. It also finds various multi-dimensional features and their ratings
using Gibbs-sampling that generates various categories for feedback and assigns trust score for each dimension under each product level.
The document provides information about the GMAT exam, including its sections and scoring. It discusses:
1) The GMAT exam consists of 4 sections - Analytical Writing, Integrated Reasoning, Quantitative, and Verbal. It is a computer adaptive test lasting 3.5 hours.
2) The Analytical Writing section involves writing an essay responding to an argument. It is scored separately on a scale of 0-6.
3) The Integrated Reasoning section contains 12 questions in formats like data interpretation and uses multiple sources. It is also scored separately from 1-8.
4) The Quantitative and Verbal sections contribute to the total score of 200-800. Quantitative contains
This chapter discusses noncomparative scaling techniques used in marketing research to measure attitudes, preferences and perceptions. It describes continuous rating scales, itemized rating scales like the Likert scale, semantic differential scale and Stapel scale. Key decisions in developing itemized scales include the number of categories, balanced vs unbalanced scales, and scale configuration. The chapter also covers developing multi-item scales, evaluating scales based on reliability, validity and generalizability, and choosing the appropriate scaling technique.
Measurement and scaling noncomparative scaling techniqueRohit Kumar
This chapter discusses noncomparative scaling techniques used in marketing research to measure attitudes, perceptions, and preferences. It describes continuous rating scales where respondents place a mark on a line, and itemized rating scales like the Likert scale, semantic differential, and Stapel scale where respondents select a category. The chapter also covers evaluating scales based on their reliability, validity, and generalizability.
The document discusses multidimensional scaling (MDS) and conjoint analysis, which are techniques used in marketing research. MDS is used to identify dimensions that objects are perceived by and position objects with respect to those dimensions. Conjoint analysis determines the relative importance of product attributes based on how consumers make trade-off judgments between different attribute combinations. Both techniques provide insights to help with product positioning and development.
Measurement and scaling fundamentals and comparative scalingRohit Kumar
This chapter discusses different methods of measurement and scaling used in marketing research. It describes four primary scales of measurement - nominal, ordinal, interval, and ratio scales - and explains their characteristics. Comparative scaling techniques like paired comparisons, rank ordering, and constant sum scaling are presented, which involve direct comparisons between objects. Noncomparative scales that measure objects independently are also covered. The chapter provides examples to illustrate different scaling methods and their applications in marketing research.
Automation of IT Ticket Automation using NLP and Deep LearningPranov Mishra
Overview of Problem Solved: IT leverages Incident Management process to ensure Business Operations is never impacted. The assignment of incidents to appropriate IT groups is still a manual process in many of the IT organizations. Manual assignment of incidents is time consuming and requires human efforts. There may be mistakes due to human errors and resource consumption is carried out ineffectively because of the misaddressing. Manual assignment increases the response and resolution times which result in user satisfaction deterioration / poor customer service.
Solution: Multiple deep learning sequential models with Glove Embeddings were attempted and results compared to arrive at the best model. The two best models are highlighted below through their results.
1. Bi-Directional LSTM attempted on the data set has given an accuracy of 71% and precision of 71%.
2. The accuracy and precision was further improved to 73% and 76% respectively when an ensemble of 7 Bi-LSTM was built.
I built a NLP based Deep Learning model to solve the above problem. Link below
https://github.com/Pranov1984/Application-of-NLP-in-Automated-Classification-of-ticket-routing?fbclid=IwAR3wgofJNMT1bIFxL3P3IoRC3BTuWmhw1SzAyRtHp8vvj9F2sKZdq67SjDA
The document provides information about the GMAT exam, including its format, scoring, sections, and question types. The GMAT is a 3.5 hour computer-based test administered by GMAC that evaluates quantitative and verbal reasoning skills. It consists of four sections - Analytical Writing, Integrated Reasoning, Quantitative, and Verbal. The Quantitative and Verbal sections contribute to the total score of 200-800, while the other two sections are scored separately. Within each section are different question types designed to test various skills relevant for business school.
The document outlines the process of designing questionnaires and observation forms. It discusses defining the information needs, designing individual question content and structure, determining question wording and order, and pretesting the form. The key aspects covered are specifying what information is required, overcoming respondents' inability or unwillingness to answer, choosing appropriate question wording and structure, and ordering questions logically from basic to more difficult. An example is given of a company that designs children's questionnaires to be short and contextualize questions to minimize response error.
The document provides information about the GMAT exam, including its sections and scoring. It discusses:
1) The GMAT exam consists of 4 sections - Analytical Writing, Integrated Reasoning, Quantitative, and Verbal. It is a computer adaptive test lasting 3.5 hours.
2) The Analytical Writing section involves writing an essay responding to an argument. It is scored separately on a scale of 0-6.
3) The Integrated Reasoning section contains 12 questions in formats like data interpretation and uses multiple sources. It is also scored separately from 1-8.
4) The Quantitative and Verbal sections contribute to the total score of 200-800. Quantitative contains
This chapter discusses noncomparative scaling techniques used in marketing research to measure attitudes, preferences and perceptions. It describes continuous rating scales, itemized rating scales like the Likert scale, semantic differential scale and Stapel scale. Key decisions in developing itemized scales include the number of categories, balanced vs unbalanced scales, and scale configuration. The chapter also covers developing multi-item scales, evaluating scales based on reliability, validity and generalizability, and choosing the appropriate scaling technique.
Measurement and scaling noncomparative scaling techniqueRohit Kumar
This chapter discusses noncomparative scaling techniques used in marketing research to measure attitudes, perceptions, and preferences. It describes continuous rating scales where respondents place a mark on a line, and itemized rating scales like the Likert scale, semantic differential, and Stapel scale where respondents select a category. The chapter also covers evaluating scales based on their reliability, validity, and generalizability.
The document discusses multidimensional scaling (MDS) and conjoint analysis, which are techniques used in marketing research. MDS is used to identify dimensions that objects are perceived by and position objects with respect to those dimensions. Conjoint analysis determines the relative importance of product attributes based on how consumers make trade-off judgments between different attribute combinations. Both techniques provide insights to help with product positioning and development.
Measurement and scaling fundamentals and comparative scalingRohit Kumar
This chapter discusses different methods of measurement and scaling used in marketing research. It describes four primary scales of measurement - nominal, ordinal, interval, and ratio scales - and explains their characteristics. Comparative scaling techniques like paired comparisons, rank ordering, and constant sum scaling are presented, which involve direct comparisons between objects. Noncomparative scales that measure objects independently are also covered. The chapter provides examples to illustrate different scaling methods and their applications in marketing research.
Automation of IT Ticket Automation using NLP and Deep LearningPranov Mishra
Overview of Problem Solved: IT leverages Incident Management process to ensure Business Operations is never impacted. The assignment of incidents to appropriate IT groups is still a manual process in many of the IT organizations. Manual assignment of incidents is time consuming and requires human efforts. There may be mistakes due to human errors and resource consumption is carried out ineffectively because of the misaddressing. Manual assignment increases the response and resolution times which result in user satisfaction deterioration / poor customer service.
Solution: Multiple deep learning sequential models with Glove Embeddings were attempted and results compared to arrive at the best model. The two best models are highlighted below through their results.
1. Bi-Directional LSTM attempted on the data set has given an accuracy of 71% and precision of 71%.
2. The accuracy and precision was further improved to 73% and 76% respectively when an ensemble of 7 Bi-LSTM was built.
I built a NLP based Deep Learning model to solve the above problem. Link below
https://github.com/Pranov1984/Application-of-NLP-in-Automated-Classification-of-ticket-routing?fbclid=IwAR3wgofJNMT1bIFxL3P3IoRC3BTuWmhw1SzAyRtHp8vvj9F2sKZdq67SjDA
The document provides information about the GMAT exam, including its format, scoring, sections, and question types. The GMAT is a 3.5 hour computer-based test administered by GMAC that evaluates quantitative and verbal reasoning skills. It consists of four sections - Analytical Writing, Integrated Reasoning, Quantitative, and Verbal. The Quantitative and Verbal sections contribute to the total score of 200-800, while the other two sections are scored separately. Within each section are different question types designed to test various skills relevant for business school.
The document outlines the process of designing questionnaires and observation forms. It discusses defining the information needs, designing individual question content and structure, determining question wording and order, and pretesting the form. The key aspects covered are specifying what information is required, overcoming respondents' inability or unwillingness to answer, choosing appropriate question wording and structure, and ordering questions logically from basic to more difficult. An example is given of a company that designs children's questionnaires to be short and contextualize questions to minimize response error.
This chapter discusses noncomparative scaling techniques used in marketing research to measure attitudes, opinions, and characteristics without direct comparison between objects. It describes continuous rating scales where respondents indicate their rating along a line, and itemized rating scales including the Likert scale involving levels of agreement, semantic differential scales using bipolar adjective pairs, and Stapel scales using a numbered unipolar format. The chapter also covers decisions in designing these scales and evaluating their measurement properties.
This chapter discusses multidimensional scaling (MDS) and conjoint analysis. It outlines the key steps in conducting MDS, including formulating the problem, obtaining input data through direct or derived approaches, selecting an MDS procedure, deciding on the number of dimensions, interpreting and labeling the dimensions of the spatial map, and assessing reliability and validity. It also covers assumptions, limitations, and the basic concepts of conjoint analysis.
Detecting Multicollinearity in Regression Analysissajjalp
Multicollinearity occurs when the multiple linear regression analysis includes several variables that are
significantly correlated not only with the dependent variable but also to each other. Multicollinearity makes some of
the significant variables under study to be statistically insignificant. This paper discusses on the three primary
techniques for detecting the multicollinearity using the questionnaire survey data on customer satisfaction. The first
two techniques are the correlation coefficients and the variance inflation factor, while the third method is eigenvalue
method. It is observed that the product attractiveness is more rational cause for the customer satisfaction than other
predictors. Furthermore, advanced regression procedures such as principal components regression, weighted
regression, and ridge regression method can be used to determine the presence of multicollinearity.
The chapter discusses qualitative research methods including focus groups, depth interviews, and projective techniques. Focus groups involve interviewing groups of 6-12 people to explore views in a group setting. Depth interviews use open-ended questions to understand motivations and attitudes. Projective techniques indirectly explore subconscious motivations through activities like word associations. Online methods can reduce costs but lack control over environment.
Predicting Bank Customer Churn Using ClassificationVishva Abeyrathne
This document describes a study that used classification models to predict customer churn for a bank. The authors collected a dataset of 10,000 bank customers from Kaggle and preprocessed the data. They then explored relationships between features and the target variable of whether a customer churned. Two classification models were tested - KNN and Decision Tree. After hyperparameter tuning, Decision Tree achieved the best accuracy of 84.25%, outperforming KNN. However, both models struggled to accurately predict customers who would churn. The authors concluded Decision Tree was the best model but recommend collecting more data on churning customers.
The document discusses scaling techniques that could be used by Videocon Industries to assess brand shift resulting from its consolidation strategy. It analyzes comparative and non-comparative scaling techniques. For comparative scaling, it describes characteristics like description, order, distance and origin that could relate to Videocon's case. It also discusses paired comparison as a type of comparative scaling. For non-comparative scaling, it recommends using a Likert scale as it allows for easy statistical analysis with low cost. It discusses how to summarize Likert items by calculating a total scale score while addressing issues like direction of wording and missing data. Finally, it explains how Videocon can ensure the scaling technique demonstrates reliability, validity and sensitivity.
Noncomparative scales involve independently rating individual objects rather than comparing objects. They can be either continuous scales that use numbers or itemized scales like Likert scales that use categories. Itemized scales are commonly used in surveys and include Likert, semantic differential, and graphic rating scales. Reliability and validity are important concepts in evaluating measurement scales, with reliability ensuring consistency and validity demonstrating the scale is actually measuring the intended construct.
Prediction of customer propensity to churn - Telecom IndustryPranov Mishra
- A logistic regression model was found to best predict customer churn with the highest AUC and accuracy.
- The top variables increasing churn risk were credit class, handset price, average monthly calls, billing adjustments, household subscribers, call waiting ranges, and dropped/blocked calls.
- Cost and billing variables like charges and usage were significant, validating an independent survey.
- A lift chart showed targeting the highest risk 30% of customers could identify 33% of potential churners. The model allows prioritizing retention efforts on the 20% riskiest customers.
This document discusses different methods of measurement and scaling used in marketing research. It begins with an overview of measurement and scaling, describing measurement as assigning numbers to characteristics according to rules. Scaling places measured objects on a continuum. There are four primary scales discussed: nominal, ordinal, interval, and ratio scales. The document then examines various comparative and noncomparative scaling techniques, such as paired comparisons, rank ordering, and constant sum scaling. It provides examples of how each technique is used to measure preferences. Finally, there is a comparison of scaling techniques and their resulting data types.
This document discusses various numerical descriptive techniques used for summarizing and describing quantitative data, including:
- Measures of central location (mean, median, mode) and how to calculate them
- Measures of variability (range, variance, standard deviation) and how they are used to quantify the dispersion of data around the mean
- Other concepts like percentiles, the empirical rule, Chebyshev's theorem, and box plots. Examples are provided to illustrate how to apply these techniques to sample data sets.
This document discusses various techniques for scaling and measurement in research, including:
1. Primary scales of measurement like nominal, ordinal, interval, and ratio scales.
2. Comparative scaling techniques like paired comparison, rank order, and constant sum scales that involve comparing objects.
3. Noncomparative or monadic scaling techniques like continuous and itemized rating scales that involve rating single objects like Likert, semantic differential, and Stapel scales.
4. Factors that influence measurement accuracy like true score, systematic error, and random error in the true score model.
Predicting future sales is intended to control the number of existing stock, so the lack or excess stock can be minimized. When the number of sales can be accurately predicted, then the fulfillment of consumer demand can be prepared in a timely and cooperation with the supplier company can be maintained properly so that the company can avoid losing sales and customers. This study aims to propose a model to predict the sales quantity (multi-products) by adopting the Recency-Frequency-Monetary (RFM) concept and Fuzzy Analytic Hierarchy Process (FAHP) method. The measurement of sales prediction accuracy in this study using a standard measurement of Mean Absolute Percentage Error (MAPE), which is the most important criteria in analyzing the accuracy of the prediction. The results indicate that the average MAPE value of the model was high (3.22%), so this model can be referred to as a sales prediction model.
The document outlines a chapter on descriptive research design, specifically survey and observation methods. It provides an overview and classification of various survey methods including telephone, personal, mail, and electronic methods. Evaluation criteria for different survey methods are presented such as flexibility, diversity of questions, use of stimuli, sample control, and response rate. Observation methods are also classified and evaluated based on structure, disguise, and ability to observe in natural settings.
This document discusses sentiment analysis on unstructured product reviews. It begins with an introduction to sentiment analysis and opinion mining. The author then reviews related work on aspect-based sentiment analysis and feature extraction. The proposed work involves extracting features from unstructured reviews, determining sentiment polarity using SentiStrength, and classifying features using Naive Bayes. The experiment uses 575 reviews to identify prominent product aspects and determine sentiment scores. Naive Bayes classification is performed in Tanagra to obtain prior distributions of sentiment for each feature. Figures and tables are included to illustrate the process.
Attitude measurement and scales amiya 26 th march 2012Amiyakumar Sahoo
Attitude measurement and scales are important for understanding customer thinking and predicting future behavior. There are four main types of scales used in measurement: nominal scales assign categories, ordinal scales rank objects, interval scales measure on a continuum with an arbitrary zero point, and ratio scales have a true zero and allow comparisons of absolute magnitudes. The appropriate scale must be selected based on the attribute being measured.
Research Method for Business chapter 11-12-14Mazhar Poohlah
This document provides guidance on determining appropriate sample sizes based on population size. It states that for populations under 100, the entire population should be surveyed. For populations around 500, a sample size of 50% is recommended, while for populations around 1,500, a sample size of 20% is recommended. Beyond a population of 5,000, a sample size of 400 may be adequate regardless of total population size. The document also provides a table comparing strengths and weaknesses of different sampling techniques, including probability and non-probability methods.
The document discusses different types of measurement scales used in research including nominal, ordinal, interval, and ratio scales. It provides examples of each scale and the types of numerical operations that can be performed on data for each scale. Nominal scales involve simple sorting into categories while ratio scales allow for absolute comparisons between values. The document also covers various rating scale formats researchers can use to measure attributes, including Likert scales, semantic differential scales, and graphic rating scales. Reliability and validity are discussed as important aspects of ensuring measurement instruments accurately measure the intended constructs.
The document discusses various techniques for measurement and scaling in research. It begins by defining measurement as assigning numbers or symbols to object characteristics according to rules, while scaling creates a continuum to locate measured objects. There are four primary scales of measurement: nominal, ordinal, interval, and ratio. Nominal involves labels, ordinal involves ranking, interval involves equal distances between numbers, and ratio has a true zero point. Comparative techniques like paired comparisons and rank ordering involve direct object comparisons, while noncomparative techniques scale objects independently. Constant sum and Likert scaling are provided as examples.
This document discusses factor analysis and cluster analysis techniques. It provides an example of how factor analysis can be used to identify major characteristics considered important by consumers when evaluating complex products. The document outlines the key steps in factor analysis, including identifying correlated variables, extracting factors, and interpreting the results. It also provides an example of how cluster analysis can segment a market based on consumer attitudes across multiple variables.
Este documento describe las actividades realizadas por una escuela primaria para combatir el bullying. La escuela llevó a cabo varias actividades como dar pláticas de sensibilización a la comunidad escolar, realizar actividades para que los alumnos identifiquen y expresen lo que es el bullying, implementar un comité de seguridad de alumnos, colocar carteles contra el bullying en la escuela, y establecer un buzón anónimo para denunciar casos de bullying. El objetivo final es combatir satisfactoriamente el problema de la violencia escolar
El documento habla sobre el cambio climático y la participación de la educación en encontrar soluciones. Menciona que el cambio climático es un problema mundial causado por factores naturales y humanos que está aumentando la temperatura global. También discute los impactos negativos del cambio climático en México y la importancia de que el sector educativo promueva la concientización y adaptabilidad. Finalmente, propone algunas acciones concretas que pueden tomar la escuela, padres de familia y estudiantes para crear más conciencia sobre este tema
This chapter discusses noncomparative scaling techniques used in marketing research to measure attitudes, opinions, and characteristics without direct comparison between objects. It describes continuous rating scales where respondents indicate their rating along a line, and itemized rating scales including the Likert scale involving levels of agreement, semantic differential scales using bipolar adjective pairs, and Stapel scales using a numbered unipolar format. The chapter also covers decisions in designing these scales and evaluating their measurement properties.
This chapter discusses multidimensional scaling (MDS) and conjoint analysis. It outlines the key steps in conducting MDS, including formulating the problem, obtaining input data through direct or derived approaches, selecting an MDS procedure, deciding on the number of dimensions, interpreting and labeling the dimensions of the spatial map, and assessing reliability and validity. It also covers assumptions, limitations, and the basic concepts of conjoint analysis.
Detecting Multicollinearity in Regression Analysissajjalp
Multicollinearity occurs when the multiple linear regression analysis includes several variables that are
significantly correlated not only with the dependent variable but also to each other. Multicollinearity makes some of
the significant variables under study to be statistically insignificant. This paper discusses on the three primary
techniques for detecting the multicollinearity using the questionnaire survey data on customer satisfaction. The first
two techniques are the correlation coefficients and the variance inflation factor, while the third method is eigenvalue
method. It is observed that the product attractiveness is more rational cause for the customer satisfaction than other
predictors. Furthermore, advanced regression procedures such as principal components regression, weighted
regression, and ridge regression method can be used to determine the presence of multicollinearity.
The chapter discusses qualitative research methods including focus groups, depth interviews, and projective techniques. Focus groups involve interviewing groups of 6-12 people to explore views in a group setting. Depth interviews use open-ended questions to understand motivations and attitudes. Projective techniques indirectly explore subconscious motivations through activities like word associations. Online methods can reduce costs but lack control over environment.
Predicting Bank Customer Churn Using ClassificationVishva Abeyrathne
This document describes a study that used classification models to predict customer churn for a bank. The authors collected a dataset of 10,000 bank customers from Kaggle and preprocessed the data. They then explored relationships between features and the target variable of whether a customer churned. Two classification models were tested - KNN and Decision Tree. After hyperparameter tuning, Decision Tree achieved the best accuracy of 84.25%, outperforming KNN. However, both models struggled to accurately predict customers who would churn. The authors concluded Decision Tree was the best model but recommend collecting more data on churning customers.
The document discusses scaling techniques that could be used by Videocon Industries to assess brand shift resulting from its consolidation strategy. It analyzes comparative and non-comparative scaling techniques. For comparative scaling, it describes characteristics like description, order, distance and origin that could relate to Videocon's case. It also discusses paired comparison as a type of comparative scaling. For non-comparative scaling, it recommends using a Likert scale as it allows for easy statistical analysis with low cost. It discusses how to summarize Likert items by calculating a total scale score while addressing issues like direction of wording and missing data. Finally, it explains how Videocon can ensure the scaling technique demonstrates reliability, validity and sensitivity.
Noncomparative scales involve independently rating individual objects rather than comparing objects. They can be either continuous scales that use numbers or itemized scales like Likert scales that use categories. Itemized scales are commonly used in surveys and include Likert, semantic differential, and graphic rating scales. Reliability and validity are important concepts in evaluating measurement scales, with reliability ensuring consistency and validity demonstrating the scale is actually measuring the intended construct.
Prediction of customer propensity to churn - Telecom IndustryPranov Mishra
- A logistic regression model was found to best predict customer churn with the highest AUC and accuracy.
- The top variables increasing churn risk were credit class, handset price, average monthly calls, billing adjustments, household subscribers, call waiting ranges, and dropped/blocked calls.
- Cost and billing variables like charges and usage were significant, validating an independent survey.
- A lift chart showed targeting the highest risk 30% of customers could identify 33% of potential churners. The model allows prioritizing retention efforts on the 20% riskiest customers.
This document discusses different methods of measurement and scaling used in marketing research. It begins with an overview of measurement and scaling, describing measurement as assigning numbers to characteristics according to rules. Scaling places measured objects on a continuum. There are four primary scales discussed: nominal, ordinal, interval, and ratio scales. The document then examines various comparative and noncomparative scaling techniques, such as paired comparisons, rank ordering, and constant sum scaling. It provides examples of how each technique is used to measure preferences. Finally, there is a comparison of scaling techniques and their resulting data types.
This document discusses various numerical descriptive techniques used for summarizing and describing quantitative data, including:
- Measures of central location (mean, median, mode) and how to calculate them
- Measures of variability (range, variance, standard deviation) and how they are used to quantify the dispersion of data around the mean
- Other concepts like percentiles, the empirical rule, Chebyshev's theorem, and box plots. Examples are provided to illustrate how to apply these techniques to sample data sets.
This document discusses various techniques for scaling and measurement in research, including:
1. Primary scales of measurement like nominal, ordinal, interval, and ratio scales.
2. Comparative scaling techniques like paired comparison, rank order, and constant sum scales that involve comparing objects.
3. Noncomparative or monadic scaling techniques like continuous and itemized rating scales that involve rating single objects like Likert, semantic differential, and Stapel scales.
4. Factors that influence measurement accuracy like true score, systematic error, and random error in the true score model.
Predicting future sales is intended to control the number of existing stock, so the lack or excess stock can be minimized. When the number of sales can be accurately predicted, then the fulfillment of consumer demand can be prepared in a timely and cooperation with the supplier company can be maintained properly so that the company can avoid losing sales and customers. This study aims to propose a model to predict the sales quantity (multi-products) by adopting the Recency-Frequency-Monetary (RFM) concept and Fuzzy Analytic Hierarchy Process (FAHP) method. The measurement of sales prediction accuracy in this study using a standard measurement of Mean Absolute Percentage Error (MAPE), which is the most important criteria in analyzing the accuracy of the prediction. The results indicate that the average MAPE value of the model was high (3.22%), so this model can be referred to as a sales prediction model.
The document outlines a chapter on descriptive research design, specifically survey and observation methods. It provides an overview and classification of various survey methods including telephone, personal, mail, and electronic methods. Evaluation criteria for different survey methods are presented such as flexibility, diversity of questions, use of stimuli, sample control, and response rate. Observation methods are also classified and evaluated based on structure, disguise, and ability to observe in natural settings.
This document discusses sentiment analysis on unstructured product reviews. It begins with an introduction to sentiment analysis and opinion mining. The author then reviews related work on aspect-based sentiment analysis and feature extraction. The proposed work involves extracting features from unstructured reviews, determining sentiment polarity using SentiStrength, and classifying features using Naive Bayes. The experiment uses 575 reviews to identify prominent product aspects and determine sentiment scores. Naive Bayes classification is performed in Tanagra to obtain prior distributions of sentiment for each feature. Figures and tables are included to illustrate the process.
Attitude measurement and scales amiya 26 th march 2012Amiyakumar Sahoo
Attitude measurement and scales are important for understanding customer thinking and predicting future behavior. There are four main types of scales used in measurement: nominal scales assign categories, ordinal scales rank objects, interval scales measure on a continuum with an arbitrary zero point, and ratio scales have a true zero and allow comparisons of absolute magnitudes. The appropriate scale must be selected based on the attribute being measured.
Research Method for Business chapter 11-12-14Mazhar Poohlah
This document provides guidance on determining appropriate sample sizes based on population size. It states that for populations under 100, the entire population should be surveyed. For populations around 500, a sample size of 50% is recommended, while for populations around 1,500, a sample size of 20% is recommended. Beyond a population of 5,000, a sample size of 400 may be adequate regardless of total population size. The document also provides a table comparing strengths and weaknesses of different sampling techniques, including probability and non-probability methods.
The document discusses different types of measurement scales used in research including nominal, ordinal, interval, and ratio scales. It provides examples of each scale and the types of numerical operations that can be performed on data for each scale. Nominal scales involve simple sorting into categories while ratio scales allow for absolute comparisons between values. The document also covers various rating scale formats researchers can use to measure attributes, including Likert scales, semantic differential scales, and graphic rating scales. Reliability and validity are discussed as important aspects of ensuring measurement instruments accurately measure the intended constructs.
The document discusses various techniques for measurement and scaling in research. It begins by defining measurement as assigning numbers or symbols to object characteristics according to rules, while scaling creates a continuum to locate measured objects. There are four primary scales of measurement: nominal, ordinal, interval, and ratio. Nominal involves labels, ordinal involves ranking, interval involves equal distances between numbers, and ratio has a true zero point. Comparative techniques like paired comparisons and rank ordering involve direct object comparisons, while noncomparative techniques scale objects independently. Constant sum and Likert scaling are provided as examples.
This document discusses factor analysis and cluster analysis techniques. It provides an example of how factor analysis can be used to identify major characteristics considered important by consumers when evaluating complex products. The document outlines the key steps in factor analysis, including identifying correlated variables, extracting factors, and interpreting the results. It also provides an example of how cluster analysis can segment a market based on consumer attitudes across multiple variables.
Este documento describe las actividades realizadas por una escuela primaria para combatir el bullying. La escuela llevó a cabo varias actividades como dar pláticas de sensibilización a la comunidad escolar, realizar actividades para que los alumnos identifiquen y expresen lo que es el bullying, implementar un comité de seguridad de alumnos, colocar carteles contra el bullying en la escuela, y establecer un buzón anónimo para denunciar casos de bullying. El objetivo final es combatir satisfactoriamente el problema de la violencia escolar
El documento habla sobre el cambio climático y la participación de la educación en encontrar soluciones. Menciona que el cambio climático es un problema mundial causado por factores naturales y humanos que está aumentando la temperatura global. También discute los impactos negativos del cambio climático en México y la importancia de que el sector educativo promueva la concientización y adaptabilidad. Finalmente, propone algunas acciones concretas que pueden tomar la escuela, padres de familia y estudiantes para crear más conciencia sobre este tema
The document presents a project management plan to replace the current awning at a student/faculty entrance. The new awning would be longer and wider to better protect against water intrusion, provide cover for electrical systems, and allow people to stand under it. The plan outlines the project scope, stakeholders, schedule, budget, and communications management. The conclusion recommends awarding a $1525 contract to East Coast Aluminum to complete the work within the $3000 budget and between March 30th and April 5th when campus is less busy.
Este documento explica la diferencia entre hacer negocios y hacer empresa. Hacer negocios se refiere a actividades comerciales informales o ilícitas, mientras que hacer empresa implica la creación de una organización formal. También introduce el modelo de negocio como un nuevo paradigma para la planificación estratégica que incluye elementos como el segmento de clientes, la propuesta de valor, los canales y la estructura de costos. Finalmente, presenta algunos ejemplos de modelos de negocio exitosos como Facebook y Google.
Los alumnos de 5° grado organizaron varias actividades como proyección de películas, concursos de oratoria y elaboración de carteles para crear conciencia sobre la seguridad escolar, prevención de la violencia y promoción de valores. Realizaron investigaciones sobre problemas sociales, reuniones con padres, obras de teatro y otras actividades para fomentar un ambiente sano y libre de violencia en la escuela.
Este documento describe un proyecto de jardín escolar en la Escuela Primaria "Ing. Pastor Rouaix" en San Pedro de Azafranes, Durango. El proyecto busca establecer un huerto escolar para cultivar verduras y frutas frescas que puedan ser consumidas por los estudiantes y familias, mejorando así su alimentación. Los estudiantes y padres trabajaron juntos para preparar el terreno, sembrar las semillas y construir un cercado para proteger el huerto. Aunque el proyecto tomará tiempo en dar sus
El documento describe un proyecto para abordar el problema del pandillerismo en una escuela primaria ubicada en una comunidad vulnerable. El proyecto busca involucrar a los padres de familia y alumnos en eventos culturales y actividades como conferencias y la creación de un mural para promover valores positivos y prevenir que los estudiantes se unan a pandillas.
Este documento ofrece consejos para manejar conflictos en la universidad a través del diálogo, la tolerancia y el respeto. Recomienda que si surge algún problema, el estudiante busque apoyo en el equipo de la universidad. También describe una actividad donde personas con roles asignados (negativo, mudo, extranjero, incitador) interactúan para demostrar cómo la comprensión y tolerancia mejoran la comunicación entre personas.
Work can be positive or negative depending on the direction of force and displacement. Positive work is done when force and displacement are in the same direction, such as when a weight is lifted, gaining gravitational potential energy. Negative work is done when force and displacement are in opposite directions, as when a weight is lowered and gravitational potential energy is lost. The equation for work, W = Fcosθ x Δd, produces a negative number when the force and displacement are at 180 degrees to each other, indicating negative work has been done.
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COMMTRUST: A MULTI-DIMENSIONAL TRUST MODEL FOR E-COMMERCE APPLICATIONS
1. International Journal on Natural Language Computing (IJNLC) Vol. 5, No.5, October 2016
DOI: 10.5121/ijnlc.2016.5504 43
COMMTRUST: A MULTI-DIMENSIONAL TRUST
MODEL FOR E-COMMERCE APPLICATIONS
M. Divya1
, Y. Sagar2
1
M.Tech (Software Engineering) Student, VNR Vignana Jyothi Institute of Engineering
& Technology, Hyderabad, Telangana, India, 500090.
2
Associate professor, CSE, VNR Vignana Jyothi Institute of Engineering & Technology,
Hyderabad, Telangana, India, 500090.
ABSTRACT
E-Commerce applications use reputation-based trust models based on the feedback comments and ratings
gathered. The “all better Reputation” problem for the sellers has become very huge because a buyer
facing problem to choose truthful sellers. This paper proposes a new model “CommTrust” to valuate trust
by mining feedback comments that uses buyer comments to calculate reputation scores using multi-
dimensional trust model. An algorithm is proposed to mine feedback comments for dimension weights,
ratings, which combine methods of topic modeling, natural language processing and opinion mining.
This model has been experimenting with the dataset which includes various user level feedback comments
that are obtained on various products. It also finds various multi-dimensional features and their ratings
using Gibbs-sampling that generates various categories for feedback and assigns trust score for each
dimension under each product level.
KEYWORDS
E-Commerce, Feedback mining, Trust score, Topic modeling, Reputation-based trust score
1. INTRODUCTION
Accurate trust evaluation plays a vital role in e-commerce systems. A reputation system [2]
is
implemented to get superior service deals in e-commerce systems like Amazon, eBay etc. To
allocate rank for sellers, feedback ratings are calculated which are given by the buyers. The “all
better reputation” [2]
problem is an issue for all sellers where the feedback rating is above 99%
positive on average [2]
. Such strong positive bias is not helpful to the buyers to select a right seller
or product. At the Amazon, the system uses detailed seller ratings for sellers (DSRs) on four
conditions, i.e. item, shipping, communication and cost. In DSRs we find strong positive bias
even though there is a little problem with product or delivery. The One potential negative rating is
the chance for the absence of negative ratings at electronic commerce websites, it attracts the
buyer who provides the negative feedback about the items and it harms their own reputation [2]
in
purchasing sites.
Buyers express some disappointment and negative opinions about the product in feedback
comments. Example: a buyer may have liked an item, packaging, and the overall transaction, but
the delivery would have been postponed. For this situation, the buyer may tend to score more 4
on a 5-star scale and comment on the postponement in the content field. In order to overcome the
above-mentioned “all better reputation” [2]
problem, a Comment based multi-dimensional
(CommTrust) is proposed for the trust valuation model accomplished by mining e-commerce
comments. CommTrust, trust profile is calculated for a seller that incorporates dimension
reputation scores, weights and overall trust scores. Thus, trust profiles for sellers are made by
mining feedback comments.
2. International Journal on Natural Language Computing (IJNLC) Vol. 5, No.5, October 2016
44
In CommTrust, access that unites dependency relation analysis [3, 4]
and lexicon based opinion
mining techniques are proposed to extract feature opinion expressions from feedback comments.
Furthermore, based on dependency relation analysis and Latent Dirichlet Allocation (LDA) topic
modeling methods [5, 18]
an algorithm is proposed to cluster feature expressions into the
dimensions and calculate total dimension weights and ratings, called Lexical-LDA [5]
. Therefore,
the reputation profiles in CommTrust contain dimension reputation scores, weights and complete
trust scores for ranking sellers.
2. RELATED WORK
The work focus on three major areas: 1) Computing approach to trust, mainly reputation based
trust valuation; 2) Analyzing feedback comment in e-commerce application and usually mining
opinions on product analysis and another form of free text documents; and 3) opinion mining and
summarization.
2.1. Computing Trust Valuation
The positive trust score aspect of the Amazon reputation system is well documented [1, 6]
. No valid
solutions have been reported. As proposed in [6]
, to observe feedback comments to get seller
reputation score below the balanced ratio, where feedback comments do not create the positive
rating which allows negative rating for a transaction. Complete trust scores for seller rating on
transactions farther aggregated. In this, our focus is on extracting dimensions from buyer
feedback comments and these dimension ratings are calculated to find a trust score for
dimensions.
2.2. Analying Feedback Commenets
In [13]
the e-commerce application, there have been different learning’s on analysis feedback
comments, even though an inclusive trust valuation is not their focus. The focal point is on the
sentiment classification [7, 20]
of feedback comments. It concludes that feedback comments are
audible by evaluating them as a trail. Omitted conditions for comments are assumed negative,
these methods are made from an aspect rating [15, 16]
are used to allocate feedback comments may
be positive or negative. The approach enhanced to encapsulate feedback comments. It aims to sort
out the considerate comments that do not present in actual feedback. It aims at developing “rated
aspect summary” [8]
given by Amazon feedback comments. The numerical developing model is
based on regression about a complete rating.
2.3. Opinion Mining and Summarization
The main performance is relevant to opinion mining and sentiment analysis [9, 10]
on free text
documents. Aspect Opinion mining on item review is the existing work. In a product description
and the opinion towards them are extracted. By choosing and re-constructing sentences
according to the extracted characteristics are summarized. Feedback mining and summarization is
the mission of generating sentiment summary [17]
that consists of sentences from feedback which
arrest the buyer’s opinion. Feedback summarization is interested in features or aspects on which
customers have opinions. It also concludes either the opinions are positive or negative. This
creates it from classic content summarization. A comprehensive overview is presented. Most
existing works on survey mining and summarization [11, 19]
concentrate on item reviews. For
example, [14]
concentrated on mining and summarizing ratings by extracting opinion sentences
with regard to the product features.
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3. COMMTRUST: MULTI-DIMENSIONAL TRUST VALUATION FOR
COMMENTS
In electronic commerce application, feedback comments are the source in which users state their
opinions about the product honestly in a text box. Feedback comment analysis is done on the
various e-commerce sites announce that, even if the buyer gives positive comment he/she still
gives comments of mixed opinions about the product. For example, the buyer leaves a comment
as “Worst response, will not purchase again”. So the buyer has a negative opinion towards the
customer service and delivery of the product and gave a complete positive feedback score for the
purchase. Therefore, a comment based trust valuation is multi-dimensional. The terms are used
for opinion and rating correspondently to express their positive, negative and neutral polarity
toward entities that expressed in natural language text.
3.1. Commtrust Model
The commtrust framework Figure 1 Shows, Feedback comments are extracted based on opinion
expressions and their association ratings. Dimension trust and weights are calculated using cluster
form expression into dimensions which accumulate the complete trust score.
Figure 1: The CommTrust framework
The below equation 1 is used to compute trust score and weights for overall trust score evaluation
.
Equation 1: A complete trust score is weighted for a seller is accumulated using dimension trust
score.
= ∑ ∗ (1)
Where = and = ℎ dimensioned where ( = 1. . ).
The below equation 2 is used to compute dimensions trust scores.
Equation 2: Given positive (+1) and negative (-1) ratings towards dimension i, = | | =
+1 ∀ = −1}| , the trust score for d is:
=
| #$ % }|% &⁄ ∗
%
(2)
The above equation is called m-estimated [12]
. = [0.1] and [0.5] which represents a constant
trend for truth valuation. In equation 2, is a hyper parameter which may be in peusedo counts -
1/2 ∗ for the positive and negative. The further genuine considerations are required to review
the real, constant trust score of 0.5, which represents the higher value of . By proposing the
previous delivery use the super-parameter m, importantly, the modification may decrease the
positive preference in ratings, supremely although a finite number of negative and positive ratings
[2]
.
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46
4. MINING FEEDBACK COMMENTS FOR RANKING
In this section we present the dependency relation analysis for each feedback comment that helps
in the generation of trust score for seller products. This also presents an algorithm for LDA which
is used to calculate dimension weights and rating.
4.1. Typed Dependency Relation Analysis For Extracting An Expression And
Rating
The typed dependency relation analysis [4]
tool currently refined in natural language processing
(NLP) and it is used to interpret grammatical errors in sentences. With typed dependency relation
parsing, a set of dependency relation represented [4]
by a sentence between a couple of words in
the type of (dependent, head), heads are given as content words and other similar words as turn
on the heads as shown in Figure. 2. Whenever a comment indicates an opinion pointing to
dimensions, hence opinion words and dimension words must form some dependency relations.
Words are additionally commented on their parts of speech tags functioning as an adjective
(ADJ), adverb (AVB), noun (NN) and verb (VB). The dimension expressions pointing to head
terms by ratings are analyzed by distinguishing the prior polarity changes terms through an
opinion of a user’s lexicon SentiWordNet. The previous polarity of the words in SentiWordNet
consists of Positive, neutral and negative and that compare to the ratings of +1, 0 and -1.
Figure 2: Typed dependency relation analysis
4.2. Clustering Dimensions
The Lexical-LDA algorithm is proposed to cluster expressions into semantically called
dimensions. In the topic-modeling technique, it assumes the file as input by using term matrix, for
effective clustering Lexical-LDA that allows shallow lexical knowledge in dependency relations
for the topic modeling.
Lexical knowledge makes use of two types of supervise clustering dimension expressions that are
helpful in the generation of appropriate clusters.
• Comments are small, hence re-occurrence of a head condition are not exact instructive.
Rather, re-occurrence of dimension expressions a pone consideration to the same change
across comments is used, and it possibly considers other relevant terms for dimension
expressions.
• As recognized in few conditions to the similar condition of e-commerce purchases are
commented n number of times in feedback comments.
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47
Under this topic modeling, clustering complication is formulated as follows: the distribution of
topics generates dimension expressions for the equal change term or negation of a change term.
The distribution of head terms generates each and every topic successively. The above confess to
adapting the structured dependency relation illustration from the dependency relation parser for
clustering. Dependency relations will be input for lexical-LDA for dimension expression in the
form of (head, modifier) couples, or their denial like (quick, shipping) or (bad, seller).
4.3. Lexical LDA-Evaluation
In the feedback comments set of informal language, expressions used. Before processing is
performed, and then spelling correction is applied. For example: let us consider “thankx” is
replaced by “thanks”. Then, the Stanford dependency parser was utilized to generate the
dependency relation representation of the comments and dimension expressions were abstracted.
Lexical- LDA algorithm is applied to cluster dimension expression into dimensions, then finally
after the computing trust score for seller’s figure 3.
Figure 3: Mining feedback comments
Algorithm 1: Variational inference algorithm for the LDA
Input: A No of cases (
Corpus with ) files, * terms in a file +
Output: A Model parameter: ,, ., /
∅ 1
2
∶= 1 4⁄ for all and
51 ∶= 61 + * 4⁄ for all
repeat
for = 1 to *
for = 1 to (
∅ 1
7%
≔ ,19 exp (:;5 1
7
<)
normalize ∅ 1
7%
to sum to 1
57%
≔ 6+∑=
∅7%
until convergence
The varitional inference method in above-shown algorithm 1, 5 and ∅ are starting points. The
pseudo code is understandable with every iteration in varitional interference requires O;(* +
1)(<, in the file number of iterations are necessary required for each and every file on the order of
words in the file. Approxmently produced total operations are *&
(.
5. EXPERIMENTATION AND RESULTS
The model is experimented in Net Beans IDE with MySQL environment. We have taken 1000
users feedback comments extracted from the Amazon for MP3 player products. These feedback
comments are based on the item, shipping, communication, and cost. The DSRs are used to rate
seller, that helps the customer to buy standard products. In the following figure 4 & 5, dataset
information is exported with three buttons, the first button is to browse the user datasets and then
click on the view button to view the dataset information and these datasets are extracted and load
the data into the database and click on the next button this direct to a dependency analysis page.
6. International Journal on Natural Language Computing (IJNLC) Vol. 5, No.5, October 2016
48
Figure 4: Dataset Information
Figure 5: Extracted Data
Figure 6: Dependency Relation Analysis
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49
The figure 6 shows the dependency analysis page. In this user feedback comments are viewed
because in each comment dependency relation identifies the parts of speech tags for each
category like noun, verb, adjective, and adverb etc. For example: as shown below before POS
tagging comment like: good shipping, a great deal and after POS tagging comment like:
good/ADJ shipping/NN, great/ADJ deal/NN and then click on the pre-process button, this ends
with dependency relation.
Figure 7: Dimension Expression Rating
The figure 7 shows dimension expression ratings pointing to head terms are analyzing by
distinguishing the prior polarity of change terms through an opinion of a user’s lexicon
SentiWordNet. The pervious polarity of the words in SentiWordNet Consist of positive, neutral
and negative and that compare to the ratings of +1, 0 and -1. Here, the +1 rating is given to the
positive feedback comments, the 0 rating is given to the neutral feedback comment like a semi-
positive and semi-negative and -1 rating is given to the negative feedback. Then click on the
process button.
Figure 8: Gibbs Sampling
The figure 8 shows LDA window it consists of four buttons they are Gibbs sampling, product
selection, dimensions and process. If we click on Gibbs sampling it is a generative model for
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50
LDA process and the dimensions are divided into four expressions such as item, shipping,
communication and cost. This is shown in figure 9. In this process we have to select a product
after that click on the dimension button and we can view dimension words. Now click the process
button.
Figure 9: Dimension Expressions
Next, the Lexical-LDA algorithm is used to cluster aspect expression and these dimension
expressions are the input for LDA. In this process figure 10 shows a weight and trust score
button. It is used to calculate the dimension trust scores and weights for each product and click on
the select product and evaluation button then we can view the dimension scores for the product as
shown in the figure.
Figure 10: Weights and Trust score
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51
Figure 11: LDA Clustering
The Figure 11 shows the main LDA process, it is carried out in cluster formation for products, in
the below screenshot it shows the dimension trust score for different products and these
dimensions are clustered, it is called overall trust score evaluation. Now click on the seller trust
profile.
The following graphical representation figure 12 shows the trust score for dimension expressions
like item, shipping, communication and cost for different mp3 player products.
Figure 12: Trust score Dimensions
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Figure 13: Over all Trust score Evaluation
The figure 13 shows comparison between the products with respect to scores. These scores are
assigned for each product now the buyer can choose the trustworthy seller based on the overall
trust score.
6. CONCLUSION
The “reputation system” problem is well known on popular websites like Amazon eBay etc. High
reputation scores cannot rank sellers effectively so the customers are misguided to select genuine
and trustable sellers. As observed that the buyers give their negative opinions in free text
feedback comments fields, although they provide higher ratings. In this paper, we presented a
multi-dimensional trust valuation model for calculating comprehensive trust profiles for sellers.
The trust valuation model also includes an effective algorithm that computes dimension trust
scores and dimension weights by extracting feature opinion expressions from feedback comments
and clustering them into dimensions. By combining the NLP (natural language processing) with
opinion mining can evaluate the trustworthy sellers in the e-commerce application. All inclusive
experiments on feedback comments for Amazon sellers determine that our technique figures out
trust score in an impressive way and rank sellers.
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