1. @AueenslandRail
14 June2O11
GregOlsen
CustomerServiceAttendant
RomaStreetStation,ROMASTRFET
DearGreg
As you may know,we rewardour peoplefor theirexceilencein CustomerService.
Congratulationsfor beingrecognisedfor deliveringa highlevelof customerserviceat SouthBrisbaneStationin May.
You have beencommendedfor your effortswhen providingassistanceand supportin an anay of differentsituations.
Thankyou for exceedingthe customers'expectation,this interactionhastouchedthe key areaof lnformationwhichis
partof QueenslandRail'sCustomerCharter.
We receive a significantamount of nominationsevery month for people vvhoare recognisedand nominatedby
customersand by colleaguesfor their continuouscommitmentto QueenslandRail'sValuesand Behavioursand
ZEROHaTnSafetyinitiativeand demonstratingolr on-timerunningcommitments.
In additionto these criteria,nominationsare receivedfor our sevenworkplacecommitmentsthat our customershave
toldus areimportantto them:
. Safety
. Time
. Information
e Comfort
o Surroundings
r PersonalService
. Feedbackand Complaints
It is QueenslandRail'sdirectionto strivefor customerserviceexcellencein all serviceswe provide.
Everyoneat QueenslandRail has an importantrole to play in deliveringcustomerserviceexcellence. Whetheryou
deal directlywith customersor supportthose employeeswho do, everythingyou do contributesto customerservice
excellence.
I wantto thankyoufor youreffortandongoingcommitmentfor meetingthe needsandexpectationsfor ourcustomers.
Kind Regards
I
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11 h
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ScottButler
GeneralManagerStationCustomerService
QueenslandRail
SouthBrisbaneStation f 07 32357379
97 GreySt.eet F 07 32357384
GPOBox1429 stations{eedback@oueenslandrail.com.au
BrisbaneQld4001 www.eueenslandrail.com.au
Oueensland Rail Limited ABN 71 132 181 090