1. How monitoring & evaluating customer service can help<br />The customers<br />Good customer service would offer better quality and would make the instructions much more clearer for assembling the bikes. Customers would expect to have special offers on acsesories such as bike helmets and bike lights so riding would be safer as well. Any customer would also want help to build the bike or would expect the bike to built for them for a reasonable price, some customers would like to be able to ring a helpline to assist them. For any purchase a customer would expect to get a reciept and some sort of guarantee on the bike in case of a fault. Tesco try give customers healthy choices.<br />The employees<br />The staff that work at the shop would expect to get staff discounts instore and would expect to be working in a comfortable environment. This would increase job satisfaction and would attract more staff leading to better service. Tesco make the jobs easy so they can try to do the jobs first time, saving time and money.<br />-104775211455<br />The organisation<br />If tesco were to offer more healthier choices they could atrract more customers which would lead to a higher profit. They try to make jobs easy so the customer services are good, when the customer services are good they get less complaint letters. They can also comply with legal obligations by caring for the environment- Tesco have a scheme where customers are awarded with clubcard points for every plastic bag they re-use. Tesco can also comply with legal obligations by selling products responsibly e.g. tesco have a store policy where they don’t sell tobacco or alcohol to anybody that looks under 21 if they don’t have picture identification of them being at least 18 yrs old. 190501880870<br />