The document discusses Etisbew's ColdFusion application maintenance and support services. It highlights Etisbew's experience with ColdFusion frameworks and clients globally. It also outlines Etisbew's services which include upgrading CF applications, development, tuning, infrastructure services and more. The document lists some of Etisbew's CF clients and describes their global delivery model and engagement options.

1. ColdFusion
Application Maintenance
&
Support Services

2. ü
Extensive experience in handling varied CF environments for different
clients.
ü
Wide Range of CF clients across the world making use of our Global
delivery centers Resources and Project Management.
ü
Knowledge on multiple CF frameworks ensuring the client to choose
accordingly based on the requirement.
ü
Team of Adobe Certified ColdFusion Programmers with over a decade
of experience supporting Various CF based Products across multiple
domains.
Etisbew ColdFusion Application Development and Support Practice

3. •
Upgrading custom
business applications
and products from
older versions of
ColdFusion.
•
Upgrading hosting
infrastructure to suit
the upgraded
application.
•
Upgrade legacy CF
based applications to
latest UI / Mobile
responsive
applications.
•
Team of experts across
multiple technologies
and good understanding
of Migration challenges.
•
Expertise to integrate
native ColdFusion
business applications
with other third party
applications via Restful
services.
•
Complete migration of
CF based applications
into Dot Net / other
possible technologies.
•
Full scale
development
services covering
the entire SDLC.
•
Wire framing and
prototyping for new
application ideas.
•
User interface and
interaction design
•
Certified ColdFusion
consultants with
experience across
various CF
frameworks.
•
Providing L1/L2/L3
levels of support on
CF applications.
•
Faster
identification of
causes of
performance and
stability issues.
•
Review of code and
refactoring
•
Analysis of
memory-usage and
tuning thread-
usage.
•
ColdFusion Updater and
hotfix assistance;
•
Expertise in Clustering /
failover and disaster
recovery
•
Hands on Experience in
Up-gradation and
Migration
•
Implementation and
complete Hosting design
for Performance
Optimization.
Upgradation
Services Migration
Services
Development
Services
Tuning &
Troubleshooting
Services
Infrastructure
Services

4. Emirates NBD is the largest
banking group in the
Middle East.
The KOHLER, is an American
Manufacturing company for
Plumbing, Furniture's, Tiles
and Generators.
TAICO,an American based
Company that delivers targeted
incentive programs In order to
maximize the effectiveness of the
end users to meet the business
objective.
Local Secrets is a lively guide to
everything local, providing
news, information and deals for
eating out, things to do,
lifestyle, shopping, family and
travel and hotels
Hooker Furniture has been an
industry leader for quality bedroom
sets and home office furniture
RasGas Company Limited, the
second-biggest LNG producer in
the world, A liquefied natural
gas producing company in
Qatar.
Warranty management system
that allows you to effectively
manage and measure costs arising
from warranty claims
Abcam plc is a global biotech
company based in
the Cambridge, UK, with
offices worldwide.
Ventown is the leading interactive
community network connecting
the world’s local communities
making them productive
MRV Dairy Solutions is a collection
of industry experts that focuses on
Dairy Category Management
support for its clients.
leading Islamic financial services
institution with a core platform in
retail banking and a strong
commercial banking franchise.
Some of our ColdFusion clients
Garago offers software services to
help organizations meet their needs
by introducing result based
Management into their
organizations that stores information
as a part of project plan.

5. Etisbew ColdFusion Stack

7. Resource Vs Technology Matrix

8. Onsite Staff Augmentation
Offshore Extended Team
Global Delivery Model
Strategic Partnership
Engagement Models

9. Global Delivery Model
This model helps when the nature of the project
involves intense collaboration or communication on
a frequent basis during certain phases of the project
with the actual project development done from
remote location
Advantages of Onsite/Offshore Delivery Model
Direct dealings with the client:
Direct interaction with the client is possible through
onsite presence. This way we get a better picture of
your needs.
24/7 productivity:
Round the clock continuous work cycle becomes
possible by making the best possible use of the time-
zone difference.
Access to the most excellent resources:
You can have access to the best technology, skilled
manpower and equipment through Etisbew.
Cost benefits:
You can save onsite hiring, HR costs by using
Etisbew’s resources which gives you access to a large
resource pool at low costs.

10. Global Delivery Model

11. Addressing your Pain Points
Etisbew understands the typical pain points of companies like yours working in collaborating and working with
extended technology teams. With so many years of experience, Etisbew has come up with a unique working
process that is able to mitigate the possible risks of the Extended Team model. Here are some of the major pain
points and how Etisbew is able to handle them.
How is the communication headache handled?
Irrespective of the location of the extended team, all our teams are equipped with
internationally reachable phones along with full time availability on Instant
messengers like Google Talk and Skype and of course on emails. Teams can also be
reached for online conferences via WebEx sessions. We also have the practice of
creating group email id for each project team so it becomes easy for our end clients
to communicate with full team whenever required.
Will there be any overlap on a daily basis to work with the extended team?
Etisbew has more than a decade of experience in working on the extended team
model where in dedicated technology resources are deployed on client accounts.
Depending on each client need, we formulate a team that ensures that there is a
reasonable coverage during the client time zone to facilitate daily discussions with
the Engagement Manager and the team members, conduct online conferences for
explaining requirements, taking updates from the team etc.

12. How is the extended team managed or anchored?
Etisbew has several Client Engagement managers whose primary role is to manage the extended teams
deployed for our end clients. The Engagement manager is the single point of contact between the client stake
holders and the extended team and is primarily responsible for ensuring project success, timely deliverables
and taking care of any red flags during the course of execution of the projects.
What if you need some cross technology skills?
Etisbew have technology teams like Dot Net, ColdFusion, PHP, JAVA and mobile. We also have web developers
who are highly expertized in working with PSDs, converting into html, scripting and JQuery etc. To support this
core web development team, we have in-house teams comprising of User Interface designers, 2D and 3D
animators, usability experts and also other. So depending on the exact needs demanded by the project, Etisbew
can deploy necessary people.
Do you follow any project management process and systems to handle production support issues?
The teams at Etisbew are well versed in using popular project management systems like Share Point, BugZilla
etc. Apart from the in-house systems, depending on specific need of the end client we also adopt to Project
Management systems used by our clients. The following illustrates our Support delivery model