Promoting Compassion in Nursing Care
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This document discusses the Care Makers program, which was created after the 2012 Olympics and Paralympics to continue promoting compassionate care in the UK healthcare system. It introduces two Care Makers, Joan Pons Laplana and Rose North, and outlines the role of Care Makers as champions of the six "Cs" (care, compassion, courage, communication, commitment, and courage). It provides testimonials from Care Makers about the impact of the program and opportunities it has provided, such as speaking at conferences, promoting compassionate values as a student, and integrating the six Cs into the nursing curriculum. The document reports that in the first 12 months, Care Makers documented over 400 examples of putting the six Cs into
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Promoting Compassion in Nursing Care
- 1. Care Makers Joan Pons Laplana Proud Nurse @thebestjoan
- 2. Compassion in Practice A new vision
- 3. • Trained at the University of Leeds • Qualified Sept 2014 • Interests in trauma and dementia • A&E Nurse • Worked part time with learning disabilities and mental health Rose North
- 5. Legacy of the Olympics and Paralympics Giving something back and building on the spirit of the games How did it start?
- 6. Care Makers are born
- 7. • They champion Compassion in Practice • They are person centred and patient focussed • They are an ambassador for the 6Cs • They support their colleagues • They are the voice of patients and service users • They are involved in creating a positive movement within our NHS and health care sector What is the Care Makers role?
- 8. Rose – My story
- 9. What Care Makers say "I've had a fantastic year it's like a magic wand being waved in our organisation, it has put the excitement back in nursing #patientcare“ Lisa Reith - Sister “Being a Care Maker has offered me many opportunities. Our role is primarily to promote the 6Cs and I think the Care Makers passion and enthusiasm accurately promotes this, we embody the vision and continue to inspire others to do so.“ Oluwafemi Faniku – Staff Nurse
- 10. • To help patients stay independent • To provide a positive experience of care for all • To be an ambassador for 6Cs and compassionate care • To build and strengthen leadership • To campaign for the right staff with the right skills in the right place • To support a positive staff experience • To have courage • To support a positive environment within the NHS Care Makers Commitment
- 11. What do the 6Cs mean to you?
- 12. Impact
- 13. Impact In 12 months over 400 examples of putting 6Cs in to practice
- 14. Since being a Care Maker I have had a number of opportunities to attend conferences aimed at all of the multidisciplinary team. These conferences have enhanced the care that I give to my patients but also how I communicate with members of my team. In the short space of time since being a Care Maker my confidence has grown and I have since spoken at several conferences in front of hundreds of people. Without Care Makers I doubt if I would have had the courage to do this Catherine Jelly, Third Year Student Nurse, BSc (Hons) Adult Nursing, University of Bedfordshire. I have been a Care maker for a very short time but I was instantly struck by the community spirit that being a Care maker brings. It allows the 6 C’s to be at the forefront of my mind during my studies, placements and as a bank therapy assistant in my local acute hospital. As a student Occupational Therapist I am promoting my personal values, my professional bodies code of ethics as well as the Trusts commitment to compassion in practice. Kirsty O'Driscoll, Student Occupational Therapist I love being a Care Maker because it gives me the opportunity to express my passion for quality nursing. The networking opportunities gives me an opportunity to learn from others experience and to think of innovative ways of ensuring that my practice is grounded with solid knowledge gleaned from peers and research. I have conducted sessions with 1st year students about the 6c's and have found this to be an inspiration. To see minds transform with the concept of words and practice. The University of Hertfordshire have integrated the 6c's in it's curriculum and I am proud to part of the change. I have recently completed my course and have been approached to be a positive role model for the University. I love the engagement of different ideas and settings and have been amazed by what people think. Charlotte Wilson, University of Hertfordshire Testimonials from Care Makers
- 15. Where are we now
- 16. The concept grows - Future
- 18. Any questions
Editor's Notes
- ***Play video with sound*** Rose, depending on time, you might have to cut this. Run through the presentation and see how long it takes.
- NHS England launched a refreshed approach for nurses, midwives and care staff called Compassion in Practice in 2012. A three year project based on the 6Cs. The 6Cs are the values and behaviours that capture and show what excellent nursing care is all about. The 6 areas of action underpin those values and give us a strategy in terms of delivery of the Compassion in Practice programme. We show this compassion every day, and we need to shout about it. People who use our NHS services need to know we care. As health care professionals we all have our own reasons for doing what we do. Different drivers for ambition, success and to keep getting out of bed each day. I want to share with you, what being a care maker has meant to me and others, and how important the philosophy and underpinning values are.
- One thing everyone remembers about the Olympic Games 2012 is the Games Makers – the people who gave their time, as volunteers to ensure the games happened. And let’s face it, without the Game Makers, 70’000 people, our London 2012 games wouldn't have happened. So what made the Games Makers so special? How did they stand out from the rest? They became a defining and distinctive image of the London Olympic and Paralympic games; by capturing the hearts and minds of the world. When you consider the enormity of their job, how they occupied 860 different roles, across 80 different venues, and worked eight million hours for free through collective goodwill, it’s no surprise the impact and legacy they have left us with. There was a real family and together feeling amongst those who volunteered. In it together to a positive end. They really cared and wanted to do their job well. There was something magical about what they achieved, we are harnessing the commitment and passion from the Games Makers through our Care Maker programme.
- Pause on slide for a second and move straight to next slide
- In essence Care Makers are here to support compassion in practice, to bring a positive stance to our NHS, to help gain back the trust of our service users and patients. I’m going to share with you a short story, how my Student to Nurse ‘come’ Care Maker journey unfolded.
- Rose’s story
- Rose - I've shared with you my story, something which I hope will help to inspire you, here are some comments from other Care Makers….. It is great to see the Care Makers growing in confidence and the impact that the role has had on them personally, professionally and in improving care. As one care maker says “I've had a fantastic year it's like a magic wand being waved in our organisation, it has put the excitement back in nursing”
- Part of being a Care Maker is to be committed, to stay committed and to encourage others through their courage and compassionate practice. (Leave time for audience to read) A short video showing Care Makers talking about what the 6Cs mean to them
- ***Play video – with sound***
- Care Makers are helping to influence direct patient care through championing the 6Cs. They act as a support network across England, connecting like-minded people within the care sector. Its important for nurses, midwives and allied health professions to embrace this. Its something we do every day on placement, in our work place, compassion in practice is so important to our patients. Care Makers are helping to transform the NHS culture by embedding the values and behaviours set out in the 6Cs They support trusts and care facilities to drive the standards of care up. We have captured there stories and the changes they have made on the Care Makers Hub website, and share them via social media.
- Care Makers have started to drive improvements in their workplace and universities. In 2013 a group of Care Makers were lucky enough to be invited to the Council of Deans annual meeting. They were able to share stories, examples of work and the impact Care Makers were having in their universities, and this prompted a number of Dean’s to rethink and look again at their curriculum for health studies. We have seen a shift in the way training is delivered, and how the 6Cs have played a huge part in driving these changes. Something we are very proud of as I’m sure you will be. Student nurses never thought their presence in the health care arena would have such an influence this early on in their nursing career. Care Makers across England were recently invited to link up with their local CCG, bridging the gap between the clinical, commissioner and the care. A unique opportunity to learn about what commissioning is, how this can be influenced and to better understand our NHS. Being part of patient participation groups, CCG’s patient impact committees and many other important roles within our community is at the centre of the Care Maker role. Care Makers have presented to Boards in their organisations, and had the 6Cs adopted as part of the organisational development plans, others have shared the 6Cs across their teams/units or wider and made small changes that are impacting services and outcomes for patients and service users. Some have written articles for publication, others have worked with their local universities to ensure the 6Cs are embedded in the curriculum as you will see from some of the student testimonies next
- Read one testimony (the bottom one)
- Following a successful recruitment drive, we met our recruitment target of 1000 Care Makers in March 2014, to focus on the existing Care Maker network, recruitment was closed and will reopen in June 2015. Interest in the programme grew so much from the start when we were recruiting student nurses and newly qualified staff, it was decided to open up to include all levels of nursing and care support staff. We now have a wide range from nursing assistants to the most senior nurse leaders and office staff. This includes nurses from all disciplines so adult nurses, children's nurses, mental health and learning disability nurses working in a range of settings – hospitals, the community, voluntary sector e.g. hospices and care home We also have doctors, office staff, finance, HR, support services, and allied health professionals
- So what's next? The future of the programme is currently under review and some exciting changes are ahead. A new regional model is being put together, for local support and a more focussed doing role for Care Makers. Its your chance to get involved, help build a positive future for all in our health care sector and help to drive standards up for our patients and service user. Watch out for updates and for when our next recruitment drive opens in June. We want to celebrate the good, because there is so much of it out there. Individuals and staff teams are doing a fantastic job every day, we want to promote that, and embrace it.
- NHS Change Day’s live streamed ‘Changeathon’ NHS Change Day on 11 March 2015 will see events and activities happening across the country, where NHS staff come together to action small changes that can make a big difference to patient care in the NHS. For the first time, you can now see these events as they happen, in 12-hour live stream Changeathon, hosted by NHS Improving Quality from 7am to 7pm. Find out more about the Changeathon and how you can watch it. www.nhsemployers.org/changeathon