1. Jennifer Mitchell
366 Rivermoor Dr ● Marietta, Pa ● 619-861-9798 ● romancingtheskillet@gmail.com
Profile ________________________________________________________________________
Motivatedprofessional withITdegree andextensivebusinessanalysis/project managementexperience.Talentfor
quicklymasteringtechnology.Diplomaticandtactful withprofessionalsandnon-professionalsatall levels.
Accustomedtohandlingsensitive,confidential records.Demonstratedhistoryof producingdetailedspecification
and projectdeliverables.
Flexible andversatile –able tomaintaina sense of humorunderpressure.Poisedandcompetentwith
demonstratedabilitytoeasilytranscendcultural differences.Thriveindeadline-drivenenvironments.Excellent
team-buildingskills.
Skills Summary _________________________________________________________________
 ProjectManagement
 ReportPreparation
 Writing/Presentations
 General Office Skills
 MS Office Apps
 CustomerService
 BusinessImpact
Analysis
 Insurance Claims/Billing
 Compliance
 DisasterRecovery
Professional Experience _________________________________________________________
TECHNICAL:
 Preparationof complex reportsforinternal andexternal customers,ensuringfull compliance withcompanyand
federal guidelines/regulations (HIPAA,PCI,URAC,SOX)
 AdvanceddataanalyticskillsusingExcel/Access
 Authortechnical documents suchas, businessrequirements,testcases,andtrainingdocumentation
CUSTOMER SERVICE/MANAGEMENT/PROBLEM SOLVING:
 Abilitytoassessstaffingneedsandutilize available staff tomeet/exceedservice levelagreements
 Successfullyresolve escalatedorsensitive issuesin atimelyandprofessional manor
 Developandimplementtrainingprograms toreachdiverse audiences
 Successfullymanage multipledeliverableswithintightdeadlines
Employment History ____________________________________________________________
Rite Aid– Etters, PA
SupervisorSystem Applicationsand Labor Compliance, January2016 to Present
HR BusinessAnalyst II,August2012 – December2015
AmericanSpecialtyHealthPlans –San Diego,CA
Project Manager/Compliance Specialist,ITOperations, March 2009 – August2011 ● BusinessAnalyst, March 2007 –
March 2009 ● Customer Service and InternetSupport – ASHLink, 2005 to 2007 ● Project Coordinator - Healthyroads,
2002-2005 ● Call CenterSupervisor– MemberServices, 2002 ● CSR Level II – Member/ProviderServices,2000-2002
Commercial Credit/CitiFinancial –Williamsport,PA ●SanDiego,CA ● Baltimore,MD
CSR/Loan Officer, 1996 to1998 ● Operating SystemSupport Technician, 1998 to 2000
PHEAA/StudentLoanServicingCenter –Harrisburg,PA
CSR, 1993 to 1994 ● Call CenterSupervisor/AccountManager, 1994 to 1996
Education _____________________________________________________________________
AA Social Science,HACC,HarrisburgPA In process
AS ComputerNetworking,ColemanCollege,SanDiegoCA 2008